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Several users reported that they could not turn on or off their Out of Office reply using either Microsoft Outlook 2007 or 2010.  They did not have any problems turning on or off their OOF reply using Microsoft Outlook Web App.

When they attempted to turn on or off their Out of Office reply, they received a Your automatic reply settings cannot be displayed because the server is currently unavailable. Try again later. error message.

OOF-Issue 

If you are using Outlook 2007/2010, the first thing you need to do to start troubleshooting the problem is to use the Outlook Test E-mail AutoConfiguration option (hold the Ctrl button down and right-click the Outlook icon in the desktop tray to access the option).

OOF-Issue-2 

Uncheck the Use Guessmart and Secure Guessmart Authentication checkboxes and click Test.  Review the Results and Log tabs for more information to start isolating the problem. 

In addition, you can use the following PowerShell commands to verify if anyone inadvertently changed the Exchange Web Services or AutoDiscover Service Internal Urls for any of your CAS servers:

Get-WebServicesVirtualDirectory -Server <CAS server name>  fl *Url
Get-ClientAccessServer | fl *Uri
 
Here is what we did to troubleshoot and resolve the issue, we used Internet Explorer to connect to Exchange Web Services on each of the Client Access Servers in our environment.  The URL to connect to Exchange Web Services is https://<FQDN of CAS server name>/ews/exchange.asmx

When you successfully connect, you should see your output similar to the following.

E2K10-2 

When we attempted to connect to the Exchange Web Services URL on one of our Exchange 2010 Client Access Servers, we received a HTTP Error 503.  The service is unavailable error message.

E2K10-1 

After logging into the Exchange 2010 Client Access Server, we noticed several Exchange Application Pools had stopped in IIS.  After we restarted the Application Pools, users were able to successfully turn on or off their Out of Office reply without any issues.

E2K10-3

Posted on Thursday, March 24, 2011 3:23 PM | Back to top


Comments on this post: Exchange 2010 Troubleshooting – Out of Office reply issue

# re: Exchange 2010 Troubleshooting – Out of Office reply issue
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this is message i am recieving from my office 2010 exchange account?

When they attempted to turn on or off their Out of Office reply, they received a Your automatic reply settings cannot be displayed because the server is currently unavailable. Try again later. error message

Could someone help me with this issue, i moved up to office 2010 because it is better, this is major issue for me not to have out of office not working?

Thanks Paul MAce
Left by Paul Mace on Sep 23, 2011 4:58 PM

# re: Exchange 2010 Troubleshooting – Out of Office reply issue
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I got this error message and fixed it by just simply renaming the profile for the user or users and deleting registry keys. then logging in as that user and dragging over the information they needed off the old profile. fixed everything right up.
Left by Dustin Snook on Jan 30, 2012 3:30 PM

# re: Exchange 2010 Troubleshooting – Out of Office reply issue
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This didn't work for me, everything in IIS was fine. I went into the account settings within Outlook and clicked repair. Simple as that - it worked a treat for mine and another users outlook client.
Left by Dan on Feb 15, 2012 7:53 AM

# re: Exchange 2010 Troubleshooting – Out of Office reply issue
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i get an error message saying server error in /ews application please help
Left by Tim Steuermann on May 10, 2012 7:07 PM

# re: Exchange 2010 Troubleshooting – Out of Office reply issue
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I had this same exact problem and after using some ADSI Edit magic, I was able to get this to work. It turns out that the user was a delegate to a disconnected/disabled mailbox which was causing the issue. I logged into ADSI and searched for the disabled account. Went into the properties and made some changes to the msExchDelegateListLink attribute. Once I opened up this attribute, I saw the user account that was having the issues and removed them from this attribute. Went back to outlook and re-opened and it worked. Hope this helps someone.
Left by Bishop on Aug 30, 2012 11:42 PM

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