Zune Future? - Updated — Geeks with Blogs

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# re: Zune Future?

wow that completely sucks. I would be furious!! I'm going to forward this on to some of my buddies at MS. This needs to be fixed. 12/3/2007 12:10 PM | Chris Williams

# re: Zune Future?

Gravatar Welcome to 2007, here we let companies spew garbage and walk all over us, and we wont do anything about it! 12/3/2007 12:20 PM | Travis

# re: Zune Future?

That's horrible! As someone who is now on their 4th XBOX 360 (all rings of death) I understand. The replacements we have gotten have looked like someone stored it behind their toilet. Microsoft needs some serious work on the hardware service center. 12/3/2007 12:51 PM | Scott Kuhl

# re: Zune Future?

Gravatar wow i would call back and escalate to a senior manager and ask to have this resolved. sounds like you got an moron for a support engineer 12/3/2007 2:31 PM | Jer

# re: Zune Future?

That definitely sucks. Call them back and don't take no for an answer. Be sure to say the word "Apple" a lot.

However, experience tells me that if you had bought an iPod instead, Apple probably wouldn't have treated any differently. Apparently the average iPod's lifespan (according to an Apple employee, in confidence of course) is 13 months. Warranty is 12 months. Classic.

Not that that should make you feel any better :) 12/3/2007 3:23 PM | gp

# re: Zune Future? - Updated

Hi Gary,

I raised the issue internally -- I'm not sure if that's how you got contacted or not, but in any event, I hope this gets resolved. If it doesn't, please let me know. It sucks enough when devices fail to have to put up with this. Clearly, this shouldn't happen and I'll do what it takes to help make this right. :) 12/3/2007 8:07 PM | Brian