, 12 months on - now that's what I call customer service

I signed up to a SubVersion and Trac hosted service nearly 12 months ago with the aim of moving all my source code repositories from my local server onto a centrally managed system hosted by

At first I was concerned about reliability of access, availability levels and the level of customer support I would receive for what is a bargain US$15 per month (with an additional US$15 per month for nightly backups).

Those concerns were completely unfounded. In the past year I have had exceptional service.  I can't remember a time I couldn't connect to either SubVersion or Trac, e-mail notifications fly out speedily from SubVersion and Trac, and the unlimited SubVersion/Trac repositories mean I have been able to move all my clients onto a single hosted system without any shared security issues to fight with.

As an example of the level of service, this morning a support ticket was answered within seconds by Michael Goettsche, who had immediately investigated the issue.  I then had the embarrassment of having to admit it was my Cute FTP 7.1 client at fault, and that everything was worked OK. All within five minutes of the first support ticket being sent out.

This is exactly what you need from your hosted services - I'm just not used to this from the experience of various ISPs and web hosting providers I've used in the past.  So if you need off-site SubVersion and Trac hosting you should certainly include hosted-projects at the top of your list.
***** 5 stars

Print | posted on Sunday, September 2, 2007 10:20 PM

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# re:, 12 months on - now that's what I call customer service

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Fully agree with you
Left by scyth on Sep 27, 2007 8:12 PM

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