Bill Evjen's Blog

What Vista build are you using? I'm using build 6000 and I installed the vpnclient-win-msi-4.8.01.0590-k9.exe client. It installed fine, however when I try to connect I get error 412 "The remote peer is no longer responding". I haven't been able to resolve this.

I'm using the final release - not any beta version whatsoever.

Can you send the software or provide URL for downloading the final version?

Has anybody been able to successfully use 4.8.01.0590 to connect to their respective VPN? As Bill mentioned above, I to am receiving the 412 (The remote peer is no longer connected). I originally thought that perhaps a firewall was the culprit, but I am disabled both my router and the Windows firewall and still get the same message.

hey guys... i just install the beta vpn client and it works... I'm using Vista Business version (i have a Microsoft subscription). The vpn client download has two installs... a windows installer package and an application install. when i used the windows installer package i got error 422(the virtual client could not start... i think that's what it was... i didn't write it down) anyway... i installed the application install package on top of the windows installer package and it worked

using the link package, i get an error installing stating that the package could not start a program needed for the instalation to finish. Check the instalation package.

Anyone else seen this? for the meantime i have a vm of xp that i can use for vpn on here.. other than that vista is working out ok.

I was able to install VPN (4.8.01.0590) without any problem. It worked for a while, but now when I try to connect it hangs on the Securing Communications Channel and then prompts for another login. Anyone getting this error?

I have been able to execute cisco VPN using the clearchannel link reference above, but it I download the application from CISCO TAC, I'm able to duplicate the same errors referenced above.
I hope this helps

When I go to install it on Vista Ultimate, after the installation progress bar finishes I get three errors, two of them say that the software failed to install, and then the third says that there was an error loading "WINDOWS\SYSTEM32\CSGINA.DLL"
SPECIFIC MODULE COULD NOT BE FOUND

Then when I go to connect I get another error about my driver not being able to execute properly

Any ideas??

Yes I am getting the same error as Jason. No Ides still, whatsoever.

I get the exact same error with Home Premium. I wish something would be released to fix this...

I'm getting the same WINDOWS\SYSTEM32\CSGINA.DLL" SPECIFIC MODULE COULD NOT BE FOUND" error on install as well.

This really stinks. I REALLY need this to work ... soon.

Any help would be appreciated.

forgot to mention. using Vista Business

Here is the solution after working with CISCO VPN Team. A solution will be published shortly, but here is the answer.

Go to network connections, if you don't see the Cisco systems VPN adaptor you will have to start it manually. If you do go to Step 2

To start manually in dos (command line)
cd c:\program files\cisco systems\vpn client\

Type "vainstaller.exe i "c:\program files\cisco systems\vpn client\setup\netcvirta.ini" Press Enter

Step 2

Open

Network and Internet > network connections

Your Cisco VPN adapter will be disabled.

Open properties on the Cisco VPN Adaptor

Select Sharing Tab

Check the box "Allow other network users to connect through this computer's Internet connection"

Close

Launch your VPN Client and GOOD LUCK

Out of coffee after this problem

Many thanks to Cisco VPN team.

This should be posted Soon.

Paul

The solution contains to work with one drawback.
Before you launch the VPN app, you must go to \network and Internet\ Network connections and enable Shared Cisco System VPN Adaptor.

Paul

Running Production Release of Vista Ultimate with a fresh install No upgrade.

So far every version of Cisco VPN client
I tried to install comes up with the following error and rolls back. (Yes, I right click the exe and say run as Administrator).

Using the software link provided at the top of this page:
http://vpnclient.clearchannel.com/versions/vpnclient-win-msi-4.8.01.0590-k9.exe

Here is the error:
Error 1721. There is a problem with this Windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.

Looked elsewhere and solution mentions running MSI cleanup prg which I did, but was no help.

Anybody else had this error and managed to get past it?

Thanks,
Todd

I've tried Paul's solution with no luck. If I watch the network connection in the background it goes from enabled to disabled. Still same issue, hangs on Securing Communications Channel then prompts for login again.

I had version 4.8.01.0590 working successfully on Windows Ultimate, attempted to upgrade to version 4.8.02.0010 hoping to resolve some intermittent connectivity issues. It completely TRASHED my VPN and now I am stuck. When I launch the client it errors saying the Cisco VPN service is not running – I looked, it’s not there (but I do have the VPNInstallService). I attempted Paul’s method to manually install the virtual adapter, but I do not have the netcvirta.ini file in my setup directory (I do have the .cat, .sys and .inf). I figured I would uninstall and try again, but the uninstaller does not appear to work – it gives me “Error loading C;\Windows\system32\csgina.dll The specified module could not be found”, then appears to continue the removal process and prompts to reboot. After reboot the VPN files are still in place and the VPN Client is still showing as an installed package. If I attempt to reinstall (any version) it prompts and says that the old version must be removed first, and the cycle repeats. Any ideas?

I had the same problem as Jason, my client (4.8.01.0590) would hang on securing communications channel. I upgraded to 4.8.02.0010 and still had the same problem. I finally got it working by rolling back my ethernet driver to the one orginally installed with Vista. I don't know if this will work for everyone, but it worked for me. Hope it helps.

Ok looks like my problem is back. After I tried reconnecting with my VPN, I again got hung up on the securing communciations channel step. Oh well. I wonder if something about rolling back the driver, reset my adapter and allowed it to connect? Back to the drawing board.

I tried the suggestion above, to enable internet connection sharing on the Cisco VPN adapter, however that breaks my LAN connection - I lose my DHCP address and can't connect to anything so obviously the VPN won't work.

Has anyone else found a way to resolve this? I'm still getting the 412 error, now with version 4.8.02.0010.

I’ve manually uninstalled the VPN client and am now back at the point I can run the Cisco installation. Now it gives me an error -2146500092 when attempting to install Deterministic Network Extender (DNE) and automatically rolls back. Anyone have experience with this?

Thanks,

J.

Well I got in with version 4.8.01.0590.

Read this entirley before trying.

Here is what I did.

1. Restored my version of vista back to the point before all this started happening.

2. I then installed the 4.8.01.0590, I right clicked on the setup file and installed as the administrator.

3. When the software asks where you would like to install the program I added an additonal folder at the end of the string.
ex. (notice the A)
c:\program files\cisco systems\vpn client\A

I think you can also do this if you are unable to restore your machine.

4. Reboot the machine

5. enable the VPN adapter.

6. Import your *.pcf file for you profile.
For some reason this is very critical. I tryed recreating my company profile and it didn't work.

So you want to save a previous profile from a diffrent version

You should be able to connect.

Sorry if the instructions are a little choppy but I am in a hurry

Let me know if you need any help

I am having the same problem. Everything installs, but I don't have a Cisco adapter installed. I tried the above mentioned solution with no luck. Any other ideas?

Yeah,
you do need the Cisco Adapter or it won't work.
but when I reinstalled the adapter showed up

Why would you be unable to restore your machine?? That makes no sense.

Do not do the above fix. IT DOES NOT work and now the uninstall does not work. Your Vista install will be trashed. I'm wiping and reinstalling.

I downloaded a traffic monitor plug-in from Deterministic Networks (because it has the full DNE installation), it gives the exact same error return code as when I run the MSI installer for the VPN (-2156500093). The problem is DEFINITELY with DNE. I’ve put a good 20 hours into this so far and have not figured it out. Looks like it’s time to re-install Vista….

I have Vista Ultimate. I loaded from the link at the top of the page 4.8.01.0590. When I run the VPN it attemps to connect and I receive the following message: The client did not match the firewall policy configured on the central site VPN device. Cisco Systems Integrated Client Firewall should be enabled or installed on your computer.

Problem fixed.... after reloading Vista. The Cisco VPN MSI file ran flawlessly, and I was able to directly connect to the concentrator. If your DNE is fried time to start looking for those installation CDs...

Was anyone able to get the 4.8.02.0010 running sucessful?

I received the Error: 1721 during installation.
"Error 1721. There is a problem with this Windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."

I ran the cmd line
"vainstaller.exe i "c:\program files\cisco systems\vpn client\setup\netcvirta.ini"
but there is no VPN adaptor.

I was able to import my profiles, but when I start them I receive the Error Reason 442: Failed to enable Virtual Adapter.

Any and All help welcome!!

Everything you need to know for troubleshooting Vista Cisco Client is on this link! For me it was a good mine.

Sorry link didn't post from above:
https://kb.berkeley.edu/jivekb/servlet/KbServlet/download/1095-102-8/vista-vpn-troubleshooting.txt

Installed the Vista version of the client. When connecting i am getting Reason 435 Firewall Polciy Mismatch error. Can someone please help me out

Installed the Vista version of the client. When connecting i am getting Reason 435 Firewall Polciy Mismatch error. Can someone please help me out

Tonight I uninstalled my VPN client (not for the first time), and as suggested above reinstalled to a different directory ("C:\Program Files\Cisco Systems\VPN Client 2\") and imported an existing profile from a working Windows XP install (vs. creating it anew). Still getting the 412 error on connect. Note I have also tried reinstalling Vista from scratch (still got the error). I have also followed the troubleshooting steps in the vista-vpn-troubleshooting.txt file and sent the requested information to Cisco for assistance, the troubleshooting did not solve the issue and Cisco never replied to my email.

With version 4.08.02.0100 I am getting error 412 "The remote peer is no longer responding" - anyone know how to fix this? Thx

This is ridiculous. Has anyone heard a response from Cisco regarding this. All I want to do is get my work done, and now I can't.

I am really upset with Cisco. First rate company up until now. Very dissapointing.

I'm having the same 412 error on both 2.0100 and 1.0590 and like most of you spent a long time on it yesterday.

I thought for a while that perhaps it had to do with the tunneling settings on my pcf import (which would explain why some of us have been successful); however, I just talked to my boss and he has it working with the exact same import.

Has anyone had to change any firewall/router settings?

As J. Freeman says:
" ...run the MSI installer for the VPN (-2156500093). The problem is DEFINITELY with DNE. I’ve put a good 20 hours into this so far and have not figured it out. Looks like it’s time to re-install Vista….

Ah yes! Same problem I have (three clean install attempts plus attempts after driver updates) on 32-bit Vista Enterprise, with an HP Nx6325 Laptop (AMD Turion64 x2 2.0GHz).

Anyone with progress on getting that DNE installed after having this error??

J. Freeman,

Which client version did you have success with? Did you use any other tricks suggested here to effect the succesfull VPN install after the clean Vista install?

TIA

Has anyone had any luck in getting support from Cisco? I've had this problem since Christmas and if I soon don't fix it I'm going to have to give in and go back to Windows XP, my job requires me to have vpn access from home.

I've emailed their vista-support email address with no response, anyone have any better luck?

Run the vpnclient_setup.exe file after extracting files to temp folder! This worked for me on a clean 32-bit Vista OS. And the VPN client works!

The self-extracting executable (which must run the .msi file instead of the .exe setup file) will NOT work on my Laptop.

Note: The self-extracter DID work on my home desktop (Asus A8N Deluxe)....go figure??

Good Luck All
Ed

I am also having the 412 issue. I have tried disabling Firewall, Defender, Anti-Virus, etc. But still no luck. I watched the VPN Concentrator when I was doing this and it stated that it saw my connectiong but then said I had duplicate packets coming across so it terminated the session. Anyone know what this possibly may be?

Thanks

Hi Guys,

I was having issues with the Cisco VPN on Vista Business as well. I followed the instructions that P Mick mentions with the link to troubleshooting Cisco VPNs on Vista.

I first tried to install the .msi file, when that did not work I installed the VPN client via the .exe. It worked perfectly and I am currently up and running.

BTW...I am running a clean install of Vista Business.

Thanks for all the info - Luckily, I found your comments BEFORE attempting the install, and was able to get 4.8.02.0010 working on an OEM-installed Vista Business machine without too much hassle.

Cisco's document titled Vista-VPN-Troubleshooting.txt, dated Feb 5, 2007 was a helpful read. Basically, all I did was download vpnclient-win-msi-4.8.02.0010-k9.exe, run it to extract, cancel the setup (to be certain it was running vpnclient_setup.exe rather than vpnclient_setup.msi), run vpnclient_setup.exe manually, follow the prompts, reboot (which took much longer than expected), and imported my profile. Worked like a charm on two different remote networks (one using a PIX 501, the other using a VPN 3005 concentrator)

Good luck with yours,

Shane

Works now. Unzip to the temp folder. Kill the install and go to temp folder. Run the exe install from there.

Thanks.

I have followed all that, it installs just fine and imports my settings fine but when I try to connect I still get the 412 error. Anyone know how to fix this specific issue?

Thanks

Jones, what error specifically did this fix? I have done that several times and it has not resolved the 412 error I have.

For those interested, I emailed Cisco support today to ask why my support requests were not being answered (having already emailed twice requesting assistance with no response). They responded this time, here is their response:

---------
Hi Jamie,

Currently the support is provided on a best effort basis and try get to around to everyone.

We are aware of a bug with the client when it comes to the connection dropping. We hope to have a new beta candidate out to resolve this.
--------

I'm not certain whether the issue referred to is the 412 error or not, but at least now we know they are working on a better client.

Jones, what error specifically did this fix? I have done that several times and it has not resolved the 412 error I have.

For those interested, I emailed Cisco support today to ask why my support requests were not being answered (having already emailed twice requesting assistance with no response). They responded this time, here is their response:

---------
Hi Jamie,

Currently the support is provided on a best effort basis and try get to around to everyone.

We are aware of a bug with the client when it comes to the connection dropping. We hope to have a new beta candidate out to resolve this.
--------

I'm not certain whether the issue referred to is the 412 error or not, but at least now we know they are working on a better client.

I wasn't get an error. It would just not connect.

Interesting note...I did upgrade from Vista Business to Vista Ultimate. I don't know if that made any difference, but it now works fine on Ultimate.

I am on an OEM Vista Business. I followed instruction of Shane to install vpnclient-win-msi-4.8.02.0010-k9.exe. It works fine on one of my two profiles. One failed to throw a Reason 435 error "Firewall Policy Mismatch". I assume this is due to the integrated firewall not implemented in this version. Hopefully cisco will come out a version to support integrated firewall soon.

For those who get the DNE installer error...
Regedit from CISCO...
HKLM\Software\Microsoft\Windows\CurrentVersion\

You will see the key "DevicePath=
There will be several path statments.
The first is the only one to be concerned with.
Change "C:\inf" to "C:\Windows\inf"

Then your Cisco install will go through.
No Need to re-install Vista...

Hello again,

Well after a clean install of Vista and days of countless attempts, I am *still* getting this 412 error. I also talked to my co-workers who got it to work with the same version and import and did everything exactly how they said. (We are all software engineers too, although I know little about networking...)

At this point I think I have to quit and go back to XP...it's a shame since otherwise I really like Vista.

Since I did everything *exactly* like others, I wonder if it is a hardware issue. Do any of you who had a problem use a Linksys router? I am trying to think what could possibly be different for me from a hardware standpoint..

Mikey, I have the 412 error. I do use a Linksys router, however I too thought that was the issue and plugged directly into my cable modem (bypassing the router) - I had the same problem.

FWIW I'm using a Dell laptop, I've had the issue on both wired (Broadcom NetXtreme 57xx Gigabit Controller) and wireless (Intel PRO/Wireless 2915ABG) connections. I'm using Windows Vista Ultimate Version 6.0 Build 6000.

Interesting Jamie (and thanks for the information, that's exactly what I'm looking for.) ...I thought it was strange if a Cisco product was causing the trouble (but I know from my own company that it's very posssible.)

I'm also running a Dell (Dimension 3000 with the onboard "Intel PRO/100 VE Network" connection...)

I think it's hardware; I'm a software engineer and it seems I have exhausted any software differences....but just in case, I'm running Vista Ultimate 32-bit RTM downloaded on 2/3/2007 from their site with my MSDN license (en_windows_vista_x86_dvd_X12-34293.iso) on a clean install (well, multiple now...)

Good point. I'm running the 32-bit RTM as well, also downloaded as a dvd iso from MSDN.

Cisco has posted version Beta 5.0.00.0090 posted 7 Feb 07, that seems to work.

Make sure that you de-install and delete the CISCO SYSTEM directory under /program files.

Reboot
Install .0090
Reboot
Hope it works.
Paul

Anyone have a link to the Beta 5.0.00.0090? I get the 412 errors on 4.8.01.0590 and 4.8.02.0000.

Anyone have a link to download 5.0.00.0090? Anyone using it that knows for sure it works?

Well, after downloading the new version I still get the 412 error. I think this problem is an issue on the VPN Concentrator. The thing is I can connect to other "Internal" VPN profiles I have just fine. But I can not connect to the "External" VPN from home. But this also may be related to another issue I am having with Vista. On my laptop when I am at home I can access the internet just fine. But when I am work I can not. I can ping everything just fine. Like I can ping www.google.com and I get a reply. But when I try to browse to it. IE states I am not connected to the internet. I have disabled Firewall, Anti-Virus, etc. But I still have that issue. Frome reading in other groups other people who have had this IE issue stated that if the company's firewall had statefull inspections on it may be causing this. I am still trouble shooting this. But if I find anything out I will let everyone know. If anyone has any information on this problem please let me know.

Thanks

I can't seem to find this anywhere! (Although our company has a valid volumne license, it's a big company with a lot of red tape; in fact, I don't think they would allow me to grab anything in "beta" without needless heckling etc...)

Anyway, I swear I can legally use it, so please let me know if anyone finds a link to this new beta.

Heck, this should show you how important this is to me: this is my e-mail addy: myurkus at gmail

thanks again!

OK ... What I understood from Cisco is that the 412 is an authentication issue, not necessarily a software issue. I went back and verified authentication settings on my connection. I no longer get the 412 errors! Now I get a 435 (Policy mismatch). Apparently my Cisco 3000 is insisting that I use the Cisco Integrated Firewall (which is a stateful firewall). All I've read suggests that this is built in to the VPN client, but I have no options to verify or change settings in the client (4.8.02.0010). Is 5.0.0.0090 different? And does anyone have a link? I am also a legit user; just don't have the info on hand for my Cisco update.

I haven't had a chance to try this since Im at work, but I have a hunch. I was using 4.8.02.0010 and it worked fine, but then it stopped. I was going over the changes I have made, and then it hit me. Before it stopped working, I re-enabled UAC (User Access Control) in Vista. Since then, I get the 412 error every time.

If you are having the 412 error, check if UAC is enabled. Let me know what you find.

William/Josh, thanks both for the ideas/suggestions, unfortunately neither has solved the 412 error for me. It's not a credential issue - I have entered the same username/password on both VPN client 4.7.x on Windows XP and 4.8.02.0010 on Vista, the XP box connects fine but on Vista I get the 412 error.

Josh I had high hopes for the UAC idea, but after disabling it I still get a 412 error.

Cheers

Yeah, after a fresh install of Vista I always immediatly disable the UAC. Thanks for the idea though but I'm still stuck with the 412 error, but I really think this has to do with a firewall issue. Not at home, but at the office.

Well folks, this may have something to do with it. I uninstalled the client, disabled UAC, rebooted, installed the client, rebooted, enabled the VPN adapter... and ta-da... it connected just fine.

Make sure you are manually enabling the VPN adapter BEFORE opening the client.

Hope things work out for all of you. Hopefully Cisco releases a version of the VPN Client that will exist happily with UAC. I know its annoying, but it could prove useful in some situations.

Anyone Solve the 435 Firewall issue?

Well, I tried exactly that but I still get the 412 error. Thanks though. Any other ideas on this?

I've got the same problem with the policy mismatch because of the lack of the cisco integrated firewall. Does anyone know if the mythical 5.0.00.0090 version includes the firewall that the previous betas lacked?

I'm using Windows Vista Business with the 5.0.00.090 Version and here is what i get.

Secure VPN Connection terminated by Peer.
Reason 435: Firewall Policy Mismatch.

The client did not match the firewall policy configured on the central site VPN device. Cisco Systems Integrated Client Firewall should be enabled or installed on your computer.

Well, I guess that answers that.

I got the same problem:
Secure VPN Connection terminated by Peer.
Reason 435: Firewall Policy Mismatch.

Anyone know how to fix it?
how to get an integrated firewall?

Thanks

Sam.

I got the same 435 problem. Anyone have the solution for it?

Can you install XP over VISTA?

Not that i am aware of as i am typing this from my reinstalled version of XP. I have Home Ultimate on my laptop and will continue to test the Cisco Client from..Hopefully Cisco gets it together soon.

I cannot believe this! I just tried registering with Cisco in order to get the new beta and I cannot even get by the registration screen...I keep getting the following error:

"User Name contains invalid characters. Valid characters include "A-z, 0-9, @, -, _ , and ." with a length between 9 and 50 characters.

Enter the required information- Language Preference below."

I've made sure multiple times that I have the language set and my user-name is valid.

What is wrong with this company? I thought Cisco was supposed to be fairly reliable; but I have NEVER had such a bad week with any company ever.

Sorry for the rant without any new information; I'm just fed up and exceptionally upst right now!

Oh, and I tried disabling UAC...of course, I still get the 412 error. I'm beginning to loose hope of this ever working...

Make sure you use 9 characters + for a username. Weird requirement but that's what got me.

For the 412 error - try opening UDP ports 500, 62514, and 62515 on your router in your office/house. This worked for me.