Drewby

Send your referrals to LingoRebate.com and they'll get a $20 rebate in addition to the $25 referral credit you and they will get on their Lingo service.

Thanks!

This is a shoestring cheap rip off outfit. Stay away.
Lingo disconnected my SBC line and DSLinternet. I had no phone service for 11 days. The greeting I recorded for the temporary number they gave me was so poor in quality no one could understand it (two tries). I was using my neighbor's Lingo service--the quality and drop off were terrible--you were constantly repeating! They have no local numbers so local callers calling me would have had to pay a toll charge. I switched back to SBC and still waiting for Internet hookup. I was still willing to give them a try but Lingo wanted to charge me for the period I was without phone or Internet thanks to their bungling! They charged a $39.95 cancellation charge although they never could provide service and I cancelled prior to 30 days. They won't refund any $$ for 4-6 weeks. There is a long hold period for tech support or customer service, and they take 3 days + to answer e mails. This is a shoestring cheap rip off outfit. Stay away. The fact that SBC has a "Welcome back to SBC" department says a lot. They reconnected me without any charges. They'd heard the story before.

I set up a Lingo phone connection at my second home in Hawaii. I actually had such confidence in it working properly that I connected my alarm system to it. Within one week of leaving for the mainland my Lingo/Dlink VOIP router locked-up, never to be reachable again. All attempts to make a call to my lingo phone number rolled over immediately to voice mail. I verified that my internet connection to the home was good as I was able to remotely access my main router and a couple of IP cameras. The Dlink/Lingo hardware simply went dead, probably in need of a power-cycle before it will work again.

When the unit was working, there were certainly some quirky behaviors. My network bandwidth was typically between 1.5 and 3Mbps so I dont't think the problem was in my local network connection.

Anyway. here are some of the problems that were experienced:

1. A call in progress will sometimes just go dead (this actually happened on about 20% of the calls)

2. The connection could not duplex very well; i.e. it sort of works like a walky-talky where only one person can talk at a time.

3. The sound quality was sometimes okay, but other times really bad with lots of chopped-up transmissions and totally not understandible.

4. Huge latency issues resulted in both me and the other parties having to frequently ask "are you still there?"

Bottom line is that the concept is good and it would be a great bargain if it really worked well. It still may be worth putting up with the crappy quality for some folks who make a lot of long-distance personal calls. It is by no means good enough quality or reliability to be used for any kind of business purposes. Unless I see some indication that the technology is going to improve very soon, I am going to be cancelling my service.

So Far the Lingo Connection has been good. We use it to call Brazil. However if you are going to use the Call Forwarding option you might have to turn it off a couple of time before it stops forwarding your calls. When I was in Brazil I forwarded my calls there from my home phone. It worked great. However, when I got home I turned it off and it was fine. However, one day for not particular reason I called home and to my surprise my brother-in-law answered...in Brazil. I went to the website and turned off the call forwarding again and called home and my wife picked up the phone at our home. Although the technology still has some bugs its a real money saver. I can call my Brother in Spain and talk whenever I want to now from any phone without the high cost.

The Router. I use a Lingo Router in tandem with my SBC router through my DSL it works fine.

The lingo service worked great for me with no problems then one day a storm rolled through my area while I was away and the only thing I lost was the Lingo Phone Adapter.

I wasen't that much in a hurry since I had 3 cell phones and the landline anyway. When I finally got around to it I called lingo customer support. You first get a tier level 1 support technician. This tech. I spoke with really knew the product and trouble shot everything with me great, but he was not authorized to have another adapter sent to me. He said that only a tier level 2 technician could authorize that and that one of those technicians would be calling me within 1-3 days (ouch).

Well I never got that call and called lingo back 1 week to the day later. I was told that My trouble ticket was not routed properly and that it would now be taken care of and I could expect a call from level 2 within 1-3 days (double Ouch).

Well needless to say that call never took place either so I called and said send me another adapter or disconnect the service so they said wait they will connect me with a level 2 tech. they couldn't get one to the phone and put a person on the line to continue trying...well this story can go on and on so let just tell you I disconnected and even that person tried to get me level 2 support and could not.

I was charged 39.95 for disconnect as well since I did at that time. I sent a letter to Primus Communications, Incs. administration of Lingo, 2 pages explaining the situation and several days later I was out of town and received a voice mail stating that they couldn't figure out what I wanted to do (man oh man).

I was left a phone number to call back with a PIN number for access, I called and waited on the line until an automated service came back on the line stating that no one was available to take my call and for me to leave a message. I did explaining that I was returning their call. No one returned my call so I again called 2 days later when I returned home and the PIN nuimber I was granted for access was no longer valid for access to their network and I was routed to some one that explained that their was nothing that could be done since the service was disconnected but If I would return the phone adapter they would refund me the 39.95 for all of the trouble I went through and gave me a confirmation number and said to put it on the box when I ship it back.

Well all I can say is that lingo has a great service to offer but no good customer service skills, good luck if you have equipment failure.

Todd
Mobile, Alabama

This company scams its customers. I had nothing but problems with my Lingo system. Dropped calles, saying a number was out of service when a call was placed (even when it was for sure a working number), not working at all and the list goes on. After 1 month of "techinical support" attempting to resolve the issues including one "solution" that left my entire network inoperable they determined they just couldn't fix my problem. They wanted to bill me the cancellation fee and after much debate decided to credit it if I sent the unit back. Additionally, during the month without service they were suppose to credit me my monthly fee. They are saying now that I have cancelled that they can not credit me because it was for the following month- would have been nice for them to tell me that. So I basically got billed for 1 month I didn't even have the phone operable- go figure!

The customer service department rather spend more time arguing with you and telling you that you are wrong or they can't- hours of my life wasted arguing with this company. Ask for a supervisor and even they can' get anything done but at least they try!

My advice: STAY AWAY- it's just not worth it!

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Justin Rogers (justin@top-ranks.net)
Webmaster

I have had lingo for 2 years, wow did i have trouble hooking it up, had to call and have3 diffrent boxes sent to me in order to get it to work...

Now 2 years later, it is by far the best phone service i have ever had by far.so i will make a list of what i don't like, which is a much shorter list than the things i do like..

DON'T LIKE
1- it runs for 21.95 a month,but i keep getting charged 27.00 a month, called to find out why, and they told me the extra is all a government tax. (BS?)

2- Call fowarding doesn't work the way i want it to.

3- When cable goes down, it goes down.

THINGS I LIKE.
1- I like the price
2- verry reliable unless have cable problems.
3- all the fetures a guy could use
4- answer machine in since, built in.

I WOULD RECOMEND IT TO ANY ONE, IT IS WORTH THE MONEY AND IT IS WORTH THE EFFORT TO INSTALL IT JUST TO HAVE THIS SERVICE.

Offers international callback,callback,international long distance,direct dial,calling card service,toll-free forwarding and VoIP services

They are terrible. Awful call quality, and the customer service is both inefficient and deceiptful.

I tried to cancel my service (not the first time). They told me they would wave the next month's fee if I kept it. I told them I wasn't interested. They then told me they would actually charge me for the following month if I canceled my service (because I was within 10 days of the next billing cycle). I know they want to keep the business, but this is ridiculous. I've only kept the service to keep from losing my phone number, as I've been forwarding my Lingo number to a phone line with AT&T for several months now. Now they tell me they'll charge me more if I cancel the service than if I keep it.

This after having me on hold for 40 minutes, after months of poor service (dropped calls, lots of static), and them blaming my ISP for poor call quality! I never blog about things like this, but they just made me sick.