Devin Rader's Blog
I write the code...

Infragistics documentation....we hear your pain...

Thursday, October 13, 2005 3:48 PM

Over the last few release cycles one consistant message we have heard from customers is that our product documentation needed some serious improvement.  Well I am glad to let everyone know that starting with 2005 Volume 3, we are begining a heavy investment in improving our product documentation.  We have hired a dedicated Docs Manager who will be responsible for overseeing the development of the product documentation.  In the 5.3 release we have worked hard to improve the structure and content of the help documentation to make it much more consistant thoughout, to improve the code snippets included in the Help files, and to improve the overal quality of the docs. 

Additionally we have been working hard to improve the quality of the samples that we ship with the product.  We have created a new samples browser interface for our ASP.NET samples (shown below) that makes it easier to find samples for a particular element, and included more samples that demonstrate product features.  We are also using video to help us communicate product features, including them directly in the samples browser as well as providing product demonstration videos in our monthly technical newsletter (sign up here to receive the newsletter).


Feedback

# re: Infragistics documentation....we hear your pain...

I have a great new idea !!

How bout responding to the numerous requests to support for assistance with your product(s). 2/10/2006 11:54 AM | samsunder

# re: Infragistics documentation....we hear your pain...

Do you have support ticket numbers. If you do I can look them up for you and see what there status is. 2/10/2006 11:58 AM | Devin

# re: Infragistics documentation....we hear your pain...

anyone using infragistics doing bigmistake. it'll takeu back. 6/21/2007 5:50 AM | subhash

# re: Infragistics documentation....we hear your pain...

how we can editable the column in the infragistics 9/17/2007 5:06 PM | ravi

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