Sir David Varney headed a review into Transformational Government in 2006 . Among its recommendations was one particular one that had been driven by the amount of contact points a citizen had to make with government for a Change of Life event such as birth and death.
It gave one example of where a citizen had to make 44 separate contacts to government departments following the premature death of her husband. At this emotional time, this kind of experience adds an unnecessary burden on the customer which is rightly seen as unacceptable. The report's recommendations included developing a change of circumstances service starting with bereavement, birth and change of address by 2010, so that citizens didn't have to notify multiple public services. The Tell Us Once programme was setup shortly afterwards to investigate how to progress this recommendation.
‘Tell us Once’ is a major programme, being led by DWP on behalf Government as a whole, to transform the way in which people can tell Government (central and local) about changes to their circumstances. At its heart –as it says on the tin –is the proposition that people should only have to tell us things –like a birth or death –once and we will make sure that information reaches all the Government Departments and Agencies that need to know. That sounds an utterly obvious thing to do –and it is –but making it a reality is very challenging.”
Sir Leigh Lewis, Permanent Secretary Department for Work and Pensions
Solidsoft have been involved with this project almost since the start so much so the work delivered in support of the Tell Us Once pilot has been recognised by Microsoft. On the 23rd June it was announced Solidsoft had been selected as a finalist for the Microsoft Partner Awards in the Custom Development Solutions, Application Infrastructure Development Partner of the Year award category.
“It’s a pleasure and a privilege to receive this nomination, particularly in such a highly competitive field. The Solidsoft Tell Us Once Team has created a great Pathfinder Application for the United Kingdom, which both saves the taxpayer money and makes it easier for citizens to interact with their Government. Not only is the application a success in the eyes of Microsoft, the customer feedback on their experience has been outstanding. We look forward to continuing to deliver innovative solutions on the Microsoft Application Platform to both public and private sector customers.”
Solidsoft – www.solidsoft.com
Moving forward the Solidsoft Tell Us Once development team is delivering the full national solution to meet the Varney desire of having Tell Us Once in place for 2010.
This blog will track the progress of a Government IT project that delivers tangible results for the citizen.