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MightyZot Musings General thoughts from the mind of MightyZot...
TiVo Follow-up…Training Opportunities
A few posts ago I talked about my experience with TiVo Customer Service. While I didn’t receive bad service per se, I felt like the reps could have communicated better. I made the argument that it should be just as easy to leave a company as it is to engage with a company, even though my intention is to remain a TiVo fan. I worked for DataStorm Technologies in the early 90s. I pointed out to another developer that we were leaving files behind in our installations. My opinion was that, if the customer ......

Posted On Thursday, December 6, 2012 11:24 AM

Good Customer Service Example
Here’s another good customer service example for you! My wife purchased a Galaxy last week and she loves the phone. She asked me to add it to our AT&T Microcell last night. I purchased the AT&T Microcell a couple of years ago, because cell signal out where I live sucks! Since microcells are managed on the AT&T web site, I went to the site and tried to sign in. Naturally, having not managed that microcell in a couple of years…and much to my chagrin…I discovered that I didn’t know my password ......

Posted On Tuesday, December 4, 2012 4:24 PM

Great Customer Service Example
A few days ago I wrote about what I consider a poor customer service interaction with TiVo, a company that I have been faithful to for the past 12 years or so. In that post I talked about how they helped me, but I felt like I was doing something wrong at the end of the call – when in reality I was just following through with an offer that TiVo made possible through my cable company. Today I had a wonderful customer service interaction with American Express, another company that I have been loyal ......

Posted On Thursday, November 29, 2012 2:59 PM

Poor Customer Service Example
Lately I have been frustrated by examples of poor customer service. At least one is worth writing about because I don’t think companies realize the effects of their service policies on loyal customers. Bad Customer Service Example #1 Recently, I received an offer in the mail from my cable company, suddenLink. The offer was for an updated TiVo for $12/mo. Normally I ignore offers like this one because I already have the service they’re offering and many times advertisers are offering alternatives ......

Posted On Sunday, November 25, 2012 11:12 AM

Pigs in Socks?
My wonderful wife Annie surprised me with a cruise to Cozumel for my fortieth birthday. I love to travel. Every trip is ripe with adventure, crazy things to see and experience. For example, on the way to Mobile Alabama to catch our boat, some dude hauling a mobile home lost a window and we drove through a cloud of busting glass going 80 miles per hour! The night before the cruise, we stayed in the Malaga Inn and I crawled UNDER the hotel to look at an old civil war bunker. WOAH! Then, on the way ......

Posted On Tuesday, April 27, 2010 12:13 AM

Get Paid Less…
Today’s article is going to be controversial. As well, I wasn’t able to find sources to substantiate the content of the article, so it is largely supposition based upon my personal experience. What’s worse is that it’ll likely be pretty short and not my typical diatribe of pros and poetry. I’m going to talk about getting paid less than what you’re worth and why that is actually a good thing. During the past twenty years I have worked for several software companies with countless technical types. ......

Posted On Wednesday, October 21, 2009 1:11 AM

Chaos Management
I’ve been tracking my time in one form or another for just under twenty years. Until recently, I must confess that my motivation for tracking my time has been largely accountability. Although I have never had issues remaining productive, I don’t have good memory for certain things. I remember numbers, equations, programming languages, solutions, etc, very well…I just can’t remember what I did yesterday! Even though I’ve never had someone ask me what I’ve been working on, or question my priorities, ......

Posted On Saturday, October 3, 2009 1:00 PM

b != P (beauty != Perfection)
Manual Labor I find occasional manual labor projects oddly satisfying. I’ve spent the majority of my career sitting behind a desk programming, or otherwise working on a computer. Putting a little bit of muscle behind a task gives my mind a chance to wander. Working on something manually taxing allows me to think of things out of order and without context. It gives me time to think about relationships. The Art of Wandering Relationships allow me to go from one topic to another without worrying that ......

Posted On Tuesday, September 8, 2009 2:05 PM

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