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MightyZot November 2012 Entries
Great Customer Service Example
A few days ago I wrote about what I consider a poor customer service interaction with TiVo, a company that I have been faithful to for the past 12 years or so. In that post I talked about how they helped me, but I felt like I was doing something wrong at the end of the call – when in reality I was just following through with an offer that TiVo made possible through my cable company. Today I had a wonderful customer service interaction with American Express, another company that I have been loyal ......

Posted On Thursday, November 29, 2012 2:59 PM

RadioButtons and Lambda Expressions
Radio buttons operate in groups. They are used to present mutually exclusive lists of options. Since I started programming in Windows 20 years ago, I have always been frustrated about how they are implemented. To make them operate as a group, you put your radio buttons in a group box. Conversely, to group radio buttons in HTML, you simply give them all the same name. Radio buttons with the same name or ID in HTML operate as one mutually exclusive group of options. In C#, all your radio buttons must ......

Posted On Wednesday, November 28, 2012 9:31 AM

Poor Customer Service Example
Lately I have been frustrated by examples of poor customer service. At least one is worth writing about because I don’t think companies realize the effects of their service policies on loyal customers. Bad Customer Service Example #1 Recently, I received an offer in the mail from my cable company, suddenLink. The offer was for an updated TiVo for $12/mo. Normally I ignore offers like this one because I already have the service they’re offering and many times advertisers are offering alternatives ......

Posted On Sunday, November 25, 2012 11:12 AM

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