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Problems installing Office 2007

I got the following error when I tried to install Office 2007 Professional this morning:

The 2007 Microsoft Office system does not support upgrading from a prerelease version of the 2007 Microsoft Office system. You must first uninstall any prerelease versions of the 2007 Microsoft Office system products and associated technologies.

Correct the issue(s) listed above and re-run setup.

I had uninstalled all of the software except for Office 2003 Web Components which as it turns out needs to be uninstalled.  I hoped for the best, but I still got the same error.  In order to resolve it I had to dig into the temporary log file that the setup application creates in the temporary directory (C:\Documents and Settings\[Login Name]\Local Settings\Temp.  The file was called something like SetupExe(2006....).log.  Near the end of the file was the following text:

Catalyst beta product conflict check failed. Office Beta product conflict is detected on the computer, productcode={30120000-001F-0409-0000-0000000FF1CE}
Showing message Title: 'Setup Errors', Message: 'Setup is unable to proceed due to the following error(s):
The 2007 Microsoft Office system does not support upgrading from a prerelease version of the 2007 Microsoft Office system. You must first uninstall any prerelease versions of the 2007 Microsoft Office system products and associated technologies.
Correct the issue(s) listed above and re-run setup.
'
Message returned: 1
Error: Catalyst intermediate PreReqCheck has failed Type: PreReqCheckFailure.
Error: Catalyst intermediate PreReqCheck has failed Type: PreReqCheckFailure.
Error: Catalyst intermediate PreReqCheck has failed Type: PreReqCheckFailure.
Catalyst execution finished: 11/15/2006 10:26:19.  Return code: 30066.  Exception caught: PreReqCheckFailure.
PERF: TickCount=2456437 Name=RunSetup Description=End function

So, off to the Registry I went to delete every instance I could find for the listed product code.  After clearing them out I restarted the setup application and everything worked fine.  Hopefully, this information will be useful to someone else, because I couldn't find anything on the Internet about it.

Print | posted on Wednesday, November 15, 2006 9:52 AM | Filed Under [ bugs ]

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# re: Problems installing Office 2007

I have the same problem, i searched the entire registry, deleted all entries with the product code mentioned and restarted the setup, but i get the same error message again....
11/21/2006 3:58 PM | MFG
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# re: Problems installing Office 2007

For me it was to deinstall Expression Web Designer Betas
11/23/2006 6:22 AM | Andi
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# re: Problems installing Office 2007

After I did this, I still had to go to http://support.microsoft.com/default.aspx/kb/290301 to download and run the windows installer cleanup. Once I used this to clean out a few hidden office items it worked great.
11/30/2006 5:35 PM | Matt
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# re: Problems installing Office 2007

I had the same problem with Windows Vista. However, the setup log file wasn't located in my user profile, it was in the c;\windows\temp directory.
3/8/2007 11:12 AM | sm
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# re: Problems installing Office 2007

I am trying to load office home and student 2007 on my Toshibia laptop I got a few years ago. It came with windows xp home edition but when I put the office home and student 2007 cd in, it said there was something wrong with the server pack? It then said to correct the problem but I don't know what to do?
3/11/2007 5:28 PM | Peter
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# re: Problems installing Office 2007

I suggest you contact Microsoft support or find the appropriate forum with experts for your questions.
3/12/2007 9:21 AM | Anthony Trudeau
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# re: Problems installing Office 2007

Office 2007 installation problem - Can't update one or more protected windows file?
4/11/2007 2:49 PM | Nigel
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# re: Problems installing Office 2007

THANKS MATT!!!, THats the best answer, just download the tool form microsoft, worked like a charm
7/5/2007 2:37 PM | Ian
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# re: Problems installing Office 2007

I'm going to try the cleanup utility because I'm having this issue on a test machine, and therefore not really concerned about the possible side effects. But I thought it was funny that the third line of the readme file for this utility reads "*** NOTE: The Windows Installer Clean Up Utility should not be used to remove the 2007 Microsoft Office System installation information. ***"
8/24/2007 8:39 AM | Bryan
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# re: Problems installing Office 2007

Same Error here when we run more then one app from the setup.exe on the CD. In other words, if we install Visio first, InfoPath will then fail with this code.
9/25/2007 4:27 PM | Anthony Puca
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# Problems installing Office 2007

hello!

ive just purcesed a new laptop and office enterprise 2007 and just cant install it!
when i insert the disk there is a pop up showing an error with no number just sayinf a file is corrupt but when i install the cleanup i cant find an files connected to office 2007..

thanks for the help!
dave
10/14/2007 12:31 PM | dave
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# re: Problems installing Office 2007

I just tried installing Office 2007 Professional. At first it told me it couldn't find certain files it needed to install the program. After working with it we got all the programs except Outlook to work. However, I am lost without this program. Has anyone else encountered and fixed this problem?
10/18/2007 3:32 PM | Patti
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# re: Problems installing Office 2007

I'm not familiar with that edition, but have you tried copying the contents of the program group from the Administrator user to the users you want to have access to the program or to the All Users group?

This is not an Office help forum, so if you're not sure what to do next I'd recommend locating one and asking the question there where you'll find specialized experts.
1/3/2008 7:12 AM | Anthony Trudeau
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# re: Problems installing Office 2007

While trying to install Office 2007 I was prompted to put in my previous version of office 2000 and its pass code. I can not find either and do not want to delete my previous version because some of my tax software still relies on the previos version.
1/3/2008 3:21 PM | chris
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# re: Problems installing Office 2007

ok but i have an compaq laptop and i fresh loaded windows xp,

but when im about to install office home and student 2007 this problem appears

i mean i wiped and reloaded my pc but the same problem appears

what should be the best solution?

isn't it suppost to install the software correctly if u dont even have nuttin related to office? mad weird
2/4/2008 9:11 AM | Jesus Colon
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# re: Problems installing Office 2007

I got the same error "You must first uninstall any prerelease versions of the 2007 Microsoft Office system products and associated technologies." regardless of what I was trying to uninstall.

After uninstalling previous MS office product. I deleted all the register keys that related to MS office product..I ran the regedit from the DOS command (go to Start and then select run) and did a find on the "Office" in the entire registry. I manually deleted all the key that relate to the MS Office product (Word, Excel, PPNT, etc...)

After all the registry key were deleted from the computer's registry. I was able to install office 2007 product
2/19/2008 3:16 PM | Tom
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# re: Problems installing Office 2007

I have had a monster of a time attempting to install Office 2007 Professional. I am attempting to install on a machine running Microsoft Vista Ultimate. I have received a variety of error codes and installation failure messeges. I have used every version of Windows and Office since Windows 3.1 and Office 95. I even work in the computer field. This is the most fustrating experience I have ever had. I even broke down and called Microsoft Support. I spent 3 days being shuffled between the Vista team to the Office team, back to the Vista team, back to the Office team...you get the picture. Microsoft has thrown the regular consumer to the wolves (or India). I worked in desktop and application support (including Microsoft products) for many years. The Microsoft (India) support that I received was the most incompetent that I have had the dis-pleasure of working with EVER!!! As someone who works in IT, let me say that for me to call any other support person, I have to be at an impass or something that is totally out of the norm.

I have wiped my machine and re-installed everything approximately 4 times without success. I am in the process getting another Test machine to make ABSOLUTELY sure that there is no strange hardware incompatibility issue that could be causing my trouble.
3/11/2008 3:01 AM | Mel T.
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# re: Problems installing Office 2007

Hi
i am having mega problems installing office 2007 i get error message cant find files , ww\acessww.msi, please can someone help,
thanks
3/27/2008 7:16 AM | wajad
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# re: Problems installing Office 2007

If you guys are geting error code 30066 it is due to hard drive space. Office needs a huge amount of space to install. Make sure your hard drive has at least 2gigs of free space before attempting the install. Also if that doesnt work it might be any addons you have installed previously.
4/9/2008 5:46 AM | PB
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# re: Problems installing Office 2007

Mel,

I am going tho the same thing - I have tried to install office 2007, but keep on getting stuck with error 1704 - another installation is suspended and we need to fix it blah blach I say Yes then it ends with the Message SETUP Failed. End of story. No Office installed. I say NO then it rollbacks no installation. Net is Office 2007 I cannot get on the system. I spent over 4 hours with a tech in India and he said he needs to call me back - duh.

BTW I previously uninstalled the office 2007 student version and was running office 2003 for my outlook. I uninstalled them as best I could.

NET is MICROSOFT IS A SHITTY company that is monopolizing the industry and screwing the end user and we have no recourse !!!!!!
4/11/2008 10:19 AM | Philip
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# re: Problems installing Office 2007

Microsoft simply SUCKS
4/11/2008 10:42 AM | Philip
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# re: Problems installing Office Home & student 2007

i get error message 1706 when trying to install on a pc with windows xp. I have 512 ram. is that the problem.
I had no problem installing on my laptop with vista & 2 gig of ram.
4/12/2008 8:42 AM | joe white
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# re: Problems installing Office 2007

Matt was absolutely correct. I did as he recommended and that fixed the issue. http://support.microsoft.com/default.aspx/kb/290301
download from here and run it. That's it.
5/1/2008 12:37 AM | Steve
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# re: Problems installing Office 2007

Also having problems with Office 2007. It was working fine, but then Outlook stopped working, Not Implemented, so I tried running updates, then tried to delete it and reinstall and couldn't 1402 error, then went into registry and deleted all instances. Tried to reinstall - not working. I'll try the cleaning deal, even though readme says never ever do that.
5/5/2008 3:21 PM | Connie Taylor
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# re: Problems installing Office 2007

When I want to install office 2007, it gives me an error saying that I don't have access to c:\windows\fonts.

I am the only user on the computer.
Please help.
5/6/2008 1:15 PM | Stewie
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# re: Problems installing Office 2007

Of the dozens (hundreds?) of solutions to the install problem on the net, only yours actually worked.

Many thanks.
5/8/2008 7:51 AM | Paul
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# re: Problems installing Office 2007

Hi, everytime I run any program in any office 2007 suite, I get the installation configuration loop. Does anyone have a definite solution to this - as its a waste of my time. Thanks in advanced.
5/17/2008 9:13 PM | James
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# re: Problems installing Office 2007

I've experienced a problem dyring " Windows Office 2007 Enterprise " setup.

It says: " Setup failed...".....setup can not update one or more protected windows file.

This is the first error I received, even I had this edition installed before and didn't get any errors.

Why did this happened?

Thank you,
5/18/2008 12:16 AM | Darko
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# re: Problems installing Office 2007

i got the same error, follow instruction from first post, work well. I had Infopath Office Beta ¿?
8/23/2008 10:27 PM | ghx
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# re: Problems installing Office 2007

Just a note to anyone posting comments on my blog that are pro Apple. Your comments will be deleted. Keep your fan boy nonsense to your own blogs. I've used Crapples and the love affair people have with them is baffling.
9/13/2008 11:38 PM | Anthony Trudeau
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# re: Problems installing Office 2007

I inserted office 2007 in my vista home premium then i got a promp saying "you must be an administrator to install office 2007". can someone help me with this
10/8/2008 9:11 PM | alejandro
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# re: Problems installing Office 2007

I had a problem with installing, followed Matt's advice and now it works perfectly!

Thanks a lot Matt!
10/11/2008 11:49 AM | Omar
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# re: Problems after using Office 2007

once i installed microsoft office 2007 to my computer. everytime i would use one of the applications like powerpoint, when i exit it a dialogue box always appears telling that 'microsoft ___ has encountered a problem and needs to close, we are sorry for the inconvenience'. what could this mean?
11/15/2008 9:28 PM | kier obang
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# re: Problems installing Office 2007

Hello,

I just tried installing Microsoft Office Home and Student 2007, and all it gave me when I hit Install Now was "encountered a problem during setup". What can I do about this?
1/5/2009 10:37 PM | LL
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# re: Problems installing Office 2007

SETUP CANNOT FIND Prohybirdr.WW\ProhrWW.cab
1/11/2009 4:52 AM | peter morris
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# re: Problems installing Office 2007

New problem. Visio 2007 will not install onto Windows 7 64 bit. The bootstrapper.exe is having problems installing the software. Any Ideas? The rest of Office 2007 Enterprise installed just fine.
1/18/2009 6:41 PM | brickerhaus
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# re: Problems installing Office 2007

After installing Office 2007 with Windows XP and system restarted, after hitting the administration/log on screen, a blue screen flashes with message that Windows has encountered an error and has to close. This is a loop that just keeps happening until I stop it on reboot and put it in safe mode. Any ideas??

The same disc loaded onto another machine just fine.
2/5/2009 5:01 PM | Ross
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# re: Problems installing Office 2007

After installing Office 2007 on a Dell Inspiron Laptop with Windows XP and system restarted, after hitting the administration/log on screen, a blue screen flashes with message that Windows has encountered an error and has to close. This is a loop that just keeps happening until I stop it on reboot and put it in safe mode. Any ideas??

The same disc loaded onto another machine just fine.
2/5/2009 5:02 PM | Ross
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# Probs installing Office2007

I uninstalled Office Professional 2007 and when I tried to re install it a message about a prob w/ setup comes up. Is it bec the version I have is for Academic use only and though I am installing it on the same computer it won't let me?
2/11/2009 5:42 PM | Maryse
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# re: Problems installing Office 2007

Thanks Matt!!

" # re: Problems installing Office 2007
After I did this, I still had to go to http://support.microsoft.com/default.aspx/kb/290301 to download and run the windows installer cleanup. Once I used this to clean out a few hidden office items it worked great."

It really worked! Now I can reinstall my Microsoft Enterprise 2007. I am so glad! :)
2/14/2009 1:37 AM | DBSK
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# re: Problems installing Office 2007-cannot update one or more windows protected files

i had problem during the installation of office 2007 pro .it gives a message "cannot update one or more windows protected files" help me out .....
2/22/2009 11:47 PM | ash
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# re: Problems installing Office 2007

Thanks Matt
I did the link thing, downloaded the clean up tool. got rid of the 2 installers that were screwing with me and it works like a charm now.
You saved me hours of work backing up and starting the computer from scratch
2/26/2009 8:46 AM | Dave E
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# re: Problems installing Office 2007

I had the same problem installing "Office Home and Student 2007" and found the best and easiest way of resolving it was just downloading the windows installer clean utility as one of the feed backs had suggested.I tried for hours to uninstall all the previous versions of "office" with no result.When i did download the windows installer cleanup utility and removed all the "window office"programs ,installing the new office worked a treat.Downloading the cleanup utility and removing the unwanted programs took all of five minutes.Wish i had known about this would of saved me hours of hassle.Many thanks for the person who gave trhis information and advise,cheers.
3/7/2009 6:23 AM | mike sealey
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# re: Problems installing Office 2007

I just put up an article dealing with this problem. Basically, you have to run the installer as admin, problems solved.

Check it out here:
http://www.infohappy.net/computer/office2007-install/

Best.
3/20/2009 8:42 AM | captain
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# Problem intsalling office 2008

i had a baffling problem, trying to install office 2007. When i start running the program, i will see nothing. After i have clicked install now, the progerss bar will appear and after the fifth dot appears, this message is diplayed: "windows cannot update some of the windows protected files. the program would not be installed. Rolling back changes...". Please I need your immediate response to this problem. thank you.
4/8/2009 1:40 PM | samuel
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# Problem intsalling office 2008

i had a baffling problem, trying to install office 2007. After i have clicked install now, the progerss bar will appear and after the fifth dot appears, this message is diplayed: "windows cannot update some of the windows protected files. the program would not be installed. Rolling back changes...". Please I need your immediate response to this problem. thank you.
4/8/2009 1:41 PM | samuel
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# Problem intsalling office 2008

After i have clicked install now, the progerss bar will appear and after the fifth dot appears, this message is diplayed: "windows cannot update some of the windows protected files. the program would not be installed. Rolling back changes...". Please I need your immediate response to this problem. thank you.
4/8/2009 1:44 PM | samuel
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# re: Problems installing Office 2007

Whenever I install msoffice2007 I get aan error Setup can't find office.en.us/officeLR.cab.

Though it is right there in the office setup but it gives an error.

please help.

I have done all the regedit manual clean up an registry clean up stiil the same problem.
4/14/2009 6:40 AM | neha
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# re: Problems installing Office 2007

And I thought I was the only one (.)(.)

So why does it work on one computer and not the rest??

I get :-/
_________________________________________________________________________
Setup Error: Setup cannot continue because a required file is either corrupt or not available. Run Setup again from the original source disc or download location.
_________________________________________________________________________

What file ???? good grief!
4/17/2009 9:45 AM | Dean
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# re: Problems installing Office 2007

I am trying to install office 2007 professionalplus and get a message saying; set up cannot fine proplus.ww\proplsww.cab
5/30/2009 7:45 PM | don
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# re: Problems installing Office 2007

I just indtalled Windows 7 32Bit and i am trying to install Office Prof. 2007 but no use.
I tried to find patch but no use. Any ideas?
5/31/2009 12:50 AM | malt
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# re: Problems installing Office 2007

Thanks again Matt -

Windows Installer clean-up worked like a charm!

http://support.microsoft.com/default.aspx/kb/290301 is the link again...
8/10/2009 11:39 AM | ceelow
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# re: Problems installing Office 2007

trying to install office 2007. got the error
The 2007 Microsoft Office system does not support upgrading from a prerelease version of the 2007 Microsoft Office system. You must first uninstall any prerelease versions of the 2007 Microsoft Office system products and associated technologies.

Correct the issue(s) listed above and re-run setup.

so i uninstall all office products (2003), still no use. tried windows installer clean-up but it doesn't show any office information in it. can't edit registry as i am not a computer guy. any other options??
8/30/2009 6:34 AM | avin
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# re: Problems installing Office 2007

I kept getting a 2203 error on my vista machine. I then used the installer clean up wizard (against MS recommendation) and uninstall ed any reference of office 2003 and 2007 then went into my user temp directory(c:\users\my user\temp and deleted everything out of there. I copied the cd to my desktop .Right clicked on the setup file and went to properties and checked off run as administrator .clicked ok then ran the installer. It worked !!!!!
11/15/2009 10:02 AM | Kirk
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# re: Problems installing Office 2007

just to add i went to my temp folder by typing %temp% and cleaned it out.
11/15/2009 11:33 AM | Kirk
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# re: Problems installing Office 2007

While installing ms office 2007, I am getting error that officelr.cab file is corrupted.
11/16/2009 10:03 AM | Anuj PAndey
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