Theo Moore

Ipower registers domains for 2.95 a year, you might have been looking at hosting

Site went down for the second time......this month.

they suck no one should get ipowerweb

ipowerweb has rock solid servers, if you know what you are doing then you have little to no issues. i've had one server issue and ipowerweb knocked it out real nice. who cares about domain registration? you can use any dime store company to register the name, the server space is what know and love. get it together buddy.

-stackpoo

ipowerweb's customer service blows, i wouldn't use them for nothing. Just use godaddy for your domain names, i don't know where you got those prices?

Stackpoo,
Thank you for your input; I appreciate it. However, I rather feel I "have it together", and I didn't like their service. As you probably noted from the posts above a lot of other people didn't care for them, either. Server space is fine, but when I call someone for service, I sort of expect someone to provide service. Since I am the customer who pays for that service with that expectation, then I've a right to be irritated when that expectation is not met.

iPowerWeb locked my domain when I tried to change the name servers to another hosting service. Now their customer "service" is giving me the run-around saying they can't help me but that I should refer to their domain transfer department. Well, Ive gotten no response and now my domain is just useless to me just as I'm about to launch a new business with it. What kind of customer service is that? Don't use iPowerWeb. They suck.

Chris,
Thanks for your input. Some other people who've read this entry on my blog disagree with our assesment of their "service".

Theo

There's a lot I like about iPowerWeb -- mainly the cost ratio to server space. Sure, it's down here and there, but never more than an hour (in my experience.) And when I was having problems with a slow FTP connection, they moved me to a new server instantly. If you want more reliability, something to host, say, a serious eCommerce website, then plan on spending a little bit more money (possibly on your own servers in your own building with your own administrators -- then you've got no one to blame but yourself.)

chill out, all hosting providers have flaws. Who's to tell your not a Godaddy employee trying to kill the competition. Godady has its problems, trust me, I worked there.

I've no doubt that they all have problems. I've heard it once said that if you like your provider, chances are it's because they've not screwed you over before. :-)
As for Who's to tell I'm not a Godaddy employee, I can say for certain that I'm not. Also, posting on a blog like this seems to be a horribly inefficient method to kill competition, wot? :-)

When you pay a service provider, you expect service and up-time. Their down time happens without warning. Smaller operations, like Banana Hosting, warn you before upgrades, and when you send an email to their support team, you get an answer and not a form-email.

iPower was never accessible to me in China--where I often work--and they never even bothered to answer my questions about it. They were down for an entire day without warning and promised to be up when they were not up.

As I write this I am on 'hold', where I've been for the past 24 minutes. It took 20 mintes to reach 'sales' (one of only two options when you call the number on the website.) I wanted to renew just for a month so I can port to another provider. But their website gives you no option to change your service--they just want you to renew. I don't want to.

Now, I've finally reached sales and they said "I have to send you to billing," and I said, "How long will I wait?"

I was told, "That's not my department. I have no idea."

Now, that's high-qualitiy customer service.

Eventually a nice person at an out-sourced office answered. He said iPower is loosing between 1,000 and 1,500 customers every day. And gaining about that many. The gains are probably from new aquisitions and market expansion. This is not a sustainable business model.

You get what you pay for, and I got the service I deserve. I'm moving to a much more expensive provider, but one with a better service and up-time record.

Wow, that is terrible! I know how you feel about their service, though. Pitiful is what it is. They used to be rated very highly, but not anymore. Once my contract runs out (only a few more months), I intend to move to someone else for sure.

Thanks for the comment!

Theo

I can tell you from experience to avoid IPowerweb as a reseller. I had 90 domains with them, and they contstantly had issues with servers being down with no eta on when service would be operatoinal. They have special contacts for resellers and it just wasn't worth it. Honestly, they used to be decent and then got too big and lost focus. It's sad, but true. Try hostgator as they have been super awesome and minor downtime. Their overall response time to questions and such are pretty rapid. Happy 2006!

They are terrible. My site was suspended on the 5th with no reason given. I emailed the abuse department and have heard nothing. I have been on the live technical support 4 times and each time was promised a response within hours. Useless. All this time my site is losing customers and reputation and I can't even get access to the FTP to move the site to more reliable servers. Plus this isn't the first time their customer service has given me the run around. Avoid at all costs!

I must add to the lament. There apparently IS a way to speak with someone in the abuse department. My client was able to get through. He was given the standard absurd line of having to email this secret society called the abuse department. He refused to get off the phone and was eventually connected to someone in "another" department. Finally he spoke with someone who could speak to the issue. SO, just get on the phone and refuse to get off, I guess.

Dan's story sounded just like mine: kept being told I would hear something within hours and never heard anything. Three of us were pushing at the same time.

So what happened. Apparently some evil person hacked into the site and was squatting with an info-hack page. Wells Fargo reported it and the site was suspended. They wiped all the files clean and I am now uploading again (after recrypting my passwords).

I am well vested with ipower, not to the extent of 90 domains, but I have a dedicated server (which has probs of its own) with them along with a handful of shared accounts. How difficult is it to migrate a dedicated server?

Why they suck is simple, so dont spend any more time pulling your hair out!

1) New "techines" now get a whopping 5 day training program and very little training about product.
When I was there it was 1 day training for the level 1 techies then on the phone and sink or swim.

2) Arrogant Leads and Level 2 support, ask a legitimate question of a lead and get the 1000 mile idiot stare. Great work environment

3) Speaking of the environment, not only is the place run like a collections sweat shop the supervisors and leads have Zero,0 personality!

4) Level 2 support... forget about it, no intention of answering your email!!! It's now all about the sale from what I hear.

In short this company has and continues to lie about providing services they can not support!
Servers down? no wonder when they're so called engineers make changes to the servers they then dont know how to reverse???

The level 1 techs get just a few days training and are thrown on the phone, the environment is not professional so when questions go beyond normal scope of service, the customers get upset as do the level 1 techs.

Account Setup Letters probably still are not sent out!

Billing:unethical

Sales: unethical (will promise you the moon)

Could be a neat company but appears greed again is dictating the direction of yet another webhosting company!

Pull your domains, and look elsewhere

i Paid for the domain , 2.95, I already had a site i wanted to use the domain on but they said, you must use our site builder. so i spent 3 hours building a site but then they said to publish my site/domain i had to lpay 7.95 a month. Whats the point of buying a domain you cant use unless you pay more!!?? Never you ipower web.

Ipowerweb was great for me till about a month or so ago. Again tonight I was looking thru my guestbook and when I tried to go back to the page "Page Not Found" b.s. This is happening almost everyday, every hour. I have never seen anything like this. Avoid till these guys get there act together

It's refreshing to know I'm not the only one. My wife and I run a small Web Design service and wanted to offer hosting solutions to our clients. We went with iPower from a recommendation and regretted every minute of it. Sure, they have lots of space & some cool bells and whistles for cheap, but they have the WORST CUSTOMER SERVICE anywhere-- and I don't just mean hosting companies; I mean of any business I've ever encountered. I've even had to go so far as to speak to the President of the company to get somthing resolved. The longest I waited -- and I only did so for S&G's, mind you -- was one hour ten minutes. It was absurd. Then, they're rude on top of it, and can't offer any real support for (for instance) the various bells and whistles they offer, simply saying that those are third-party items and they have nothing to do with it.

After a year of trying with these guys and looking like complete idiots to our clients, we finally switched to another company (not surprisingly, iPower has screwed us-- our client's site was down for a week during the transfer, and iPower charged us $100 for new hosting which they have yet to refund.)

I would NEVER go with this company and NEVER recommend them in the least to anyone.

Wow, sorry to hear about your misfortunes...and I thought it was bad for me.

Theo

Oh believe me, I could have written much, MUCH more-- just chose to get to the point ;) Since others mentioned things by name, I'll just say that ever since we switched to GoDaddy, it's been a dream. No, they don't offer everything we needed (password-protected subdomains, for one), and no, they haven't always been able to do what we'd like -- but they're quick to get to your call, they're always courteous and work hard to try to figure things out for you. Like it has been said about people, the true measure of a company isn't how they are when things are great, but how they are when you have a problem. GoDaddy's been great. I'd also recommend Yahoo Webhosting frankly-- we've used them before and they have phenomenal service. Little more expensive, but you get a lot of bang for the buck and again, graet customer service.

Here's directly from the log I'm keeping for my boss:

Week of August 7- Site was slowing down to the point of non-usability. Contacted Ipower several times over the course of the week and finally they said that the cause was that we were on one of their slower, older and mostly filled servers—host365. They said that was the cause.

August 15- Authorized Ipower via email to transfer our site to a new server host559.

August 16: 21 minutes on hold. Site is floating back and forth between the old and new host. IPower said this normal for the first 24 hours.

August 17: 23 minutes on hold. Site still floating. Ipower said this is normal for the first 48 hours

August 18: 30 minutes on hold. Site still floating. I’m told that it takes upwards of 72 hours

August 21: Called Ipower 27 minutes on hold. Was on hold for 25 minutes. Told them problem persisted. They said I should ask local ISPs to manually flush their DNS and see if they could then pick up the correct address. Called ********* and they did so. No help. Called Network Solutions to see if the problem was on their side. They said no, but pointed me to a website called dnsreport.com which tested our site and showed major errors on the part of the host (not providing glue, etc). Called IPower back (27 minutes on hold) they didn’t feel the dnsreport was trustworthy.

August 22: 30 minutes on hold. Spoke to **************** (lead tech) at Ipower. He said he located the problem and asked that we remove NS1.ipowerweb.net from our DNS list at Network Solutions and THAT would solve the problem. He gave me his ext. **** and said to call him if this did not clear up the problem by that evening. It did not. I called the extension and it does not work.

August 23: Called at 10 AM—Spent 32 minutes on hold. Told them the site was still floating. They insisted that there was no error on their part and that all signs showed that the site was correct. Didn’t seem to care that we couldn’t see it here. They reset the site.

August 23. Called at 9 AM—Spent 27 minutes on hold. Told them site was still not correct. They blamed it on how many times they were asked to reset the server. Technician ************* said this would most likely clear up the problem.

Aug. 24- Called at 9 PM was on hold for 40 minutes. Talked to tech ********. Told him we were getting a 403 error when trying to upload files. He said there was a serverwide error that would be corrected. Told him that our subdomain was pointing to a Chinese site. He told me that they (IPower) had the site pointing to the wrong ip and that it would be cleared up by 9 AM the next day when they refreshed their servers.

Aug. 25 10 AM Problems persist. No more 403 error, but subdomain still not working. Site still floats between old and new servers. Received a call from Asst. Superintendent T to say that emails are still not working. Called Ipower at 11 AM. Was on hold for 40 minutes. Asked to speak to a lead. Was told I would be talking to ********** as soon as he got off the phone. I asked if we could get a copy of the ticket sent to us for our records and the tech said no. I had the tech do a reverse dns lookup via ajaxdns.com and showed her that the domain was pointing to the incorrect server. Was on hold for another 20 minutes waiting for lead technician. Was told he couldn’t come to the phone so I spoke with technician ******** . She spoke with level 2 technicians and they said that the problem was that we did not have the dns NS1.ipowerweb.net listed. I told her that that was what lead said to remove. She conferred with level 2 techs again, and they said that that was an error and to change NS2.ipowerweb.net to NS1.ipowerweb.net and remove the remaining NS2 dns. I did so while she was on the phone.

I asked for a direct line and was transferred to lead ******* . He gave his ext as *****. He put me on hold while he double checked the system. Was on hold for another 10 minutes. Pierre returned and said without question that the problem was obviously on their end and that he would check into it today. I asked for the timeframe for getting it fixed conclusively and he said he would be working on it all day today and would call me back before the end of the work day. I gave him both my home number and my cell number. I await his call as of 12:30 PM EST.

August 25 Called ******** back at 4:50 (no wait time). He said he has it fixed and it will refresh at 5 PM PST (9 PM EST) and it should be good to go from that point on.

10 PM—seems to work

August 26- 4:00 received call at home from parent who said we were getting a hacked site when clicking on link to subdomain. Contacted Ipowerweb (five minutes on hold).

August 27: 12:30 PM. Site working okay for the most part. Noticed that if you type in “gorockets.org” without the “www” it still takes you to the wrong server. Contacted Ipower (23 minutes on hold) Spoke to ****** He put me on hold while he tried to resolve the issue (13 minutes). Said that they are looking into the problem. I told him that we could not afford to have the site reverting to the problem we had last week. He said they were going in from the backend of the server and scrutinizing everything, so anything that was working now wouldn’t be affected, then he put me on hold again (13 minutes). He came back and said it was an error on their server and it should be corrected within a couple of hours.

Almost IMMEDIATELY “www.gorockets.org “ became unusable and gorockets.org worked--flying directly in the face of what ******** said. I tried to contact ******** at his extension, but it took me back to the main call menu. I waited an hour to see if this was a product of working on the site, but nothing changed. Called again (30 minutes on hold). Site came back online for both versions of domain name at the end of 30 minutes, so I hung up before speaking to tech support.

8:20- Error returned. Can’t see site from gorockets.org. Contacted Ipower and got through almost immediately. Spoke with ********** and explained situation. He put me on hold for 7 minutes. Came back and said they were looking into the “backend of the server” and put me on hold again.


And that's where I stand right now as I wait on HOLD.

iPower sucks. I have been dealing with these fools for at least two years now, and I'm fed up. I can't believe it's taken me this long.

I have experienced issues accessing my vdeck and webmail on and off since I began my account. The pages keep timing out. And every time I try to communicate this issue to them, they simply change my password and tell me that it's all fixed. Of course, it's not fixed because the problem isn't my password. The problem is that the pages are timing out.

Their live chat customer support personnel aren't educated enough about the product or don't care enough to address the actual issue(s) at hand. Every time I send an e-mail that explains the problem in greater detail, they send back a standard response that addresses some issue that has nothing to do with my specific problem, and then repeat my new password.

I don't know if it's because they farm customer support positions to people who don't have a master of the English language or an understanding of IT, or if they just hire people who aren't getting paid enough to care. Maybe both.

I just called them (5 minutes ago) to speak to someone, figuring I'd get a better response. Nope.

"I'm sorry, but I'll have to forward your request on to a Tier-2 technician. I'll explain your specific problem and make sure it gets addressed..."

What the Hell? If you can't help me, why are we talking? Why does your website say "Live Customer Support"?

Hell no. As of five minutes ago, I made up my mind to leave iPower.

I'm sick of their inept customer support and am going to MediaTemple, which has an excellent reputation and far superior infrastructure.

DO YOURSELF A FAVOR AND LEAVE IPOWER (IPOWERWEB) NOW. Any potential savings you THINK you might receive is NOT worth the headaches caused by innevitable server/services down time and lack of customer service skills.

iPowerWeb sucks.

yes, they do suck. they have gone multiple times in the last few months...for HOURS. i make money off my web site so this is unexceptable. their customer service stinks too...they tell me "it will be up shortly. i have no other information. we are working on it"

shortly = hours????? i asked them in the beginning then hours later. same cut and paste response. they suck.

they have put my domain in redemption period though if i go to whois it says the domain name is paid for until sept 2007. we bought thru a web design company who bought thru ipowerweb.

they say it would cost me $160 to do anything. I just want to update the name servers - can they do this?

Well i have to say i use to work for Ipower.. I swear it is the only company i have ever worked for that was more worried about handle times rather than helping the customer with their problems. Also how do u expect to run a webhosting company with 6 system admin for 500,000 customer web sites. To me thats just retarted but hey im not the one running the show. Also in an attempt to help their Profits they have another company working for them under the name of StartLogic. Also just so you know their " online support" yes thats from india and no they dont have the access needed to help anyone with their issues. Email support is a joke as well. I was happy to quit working there and from what im told by a few of my friends who work there. if u call in expect a long hold time there is only 15 - 20 agents on during prime time. If you want to trust them with your website i wish you the best of luck it will the crappiest experiance you have ever had.. Also to the customers who experianced a huge outage a few months back its because they had a fire in the server room because of some careless admins but ill guess you werent told that

Wow, boss...thanks for the info! I knew it was bad, but didn't know it was that bad.

THEY INDEED DO SUCK, PASS THE WORD! I HAVE BEEN DOWN 4 TIMES IN AS MANY MONTHS, NOW DEC 6TH AGAIN!!! I DID $6000.00 THIS WEEKEND, NOW HERE'S MONDAY AND I'M DEAD................. CAN I SUE THEM FOR THIS LOSS OF SALES? AS SOON AS I CAN I AM MOVING MY SITE. ANYBODY KNOW A GOOD HACKER TO PUT THEIR SITE DOWN SO THEY KNOW HOW IT FEELS?

You want to hear a good story about ipower, for 1 to transfer a domain you have fax in an order, wow thats old school in the new world, i had 75 domains there, They called me said they had a promotion going for 5.88 they took 588.oo out then it took me nearly 2 weeks to retrive it back, after they lied about 3 times,Some advice STAY AWAY!!!!!!!

Our company has had Ipowerweb for a long time now (atleast 4 or 5 years maybe more). For myself I would go elsewhere because I can get a better price, but I will say this:

- We've never had any billing problems (that I can see)
- We hardly ever have any downtime for our website (I can't recall but maybe one in the past 2 years)
- We've only had three email downtimes within the past 2 years that I know of and they weren't that long (few hours at most)

OMG, This past week has been a nightmare! I talk to a Rudy H. on live chat, and he keeps telling me to email support or to email tranfer, then I do that and guess who reply do those emails? Fkn Rudy H.!! One fkn week!!

Everyone go to Doteasy.com I've been their customer for years and had no problems. Their Customer support is awsome! $25 a year for a domain with free hosting! If you put www.otakustudios.com as your referrer we both will get an additional 1GB!? WTF It used to be only 100mb but now a GB YAY!

They must be doing something right, the web hosting business is very competitive.

Maybe your guy's problem is just being on a shared hosting plan. People pay like 7 bucks a month and cry cause there trying to run a professional business and they have thousands of customers. you get what you pay for in life, and 7 bucks a month is crap, unless you work at mcdonalds or something. Maybe ya'll should do some research on shared hosting vs. VPS. Then you'll see all shared hosting sucks.

Do not do business with iPower!!!!!!!!

ipower.com or ipowerweb.com no longer charges only $2.95 per domain. They ran that promo just about 1 year ago to capture hosting biz.

I purchased about 150 domains from them.

Many times the usernames and passwords that they provided to me did not work for me to be able to manage and administer the domains thru the open srs domain name control panel.

Also, their website shows that their billing dept. hours are 6am until 11pm pacific time and when I call before 11pm PST, I get a recorded message that says "are business office is closed"

Additionally, they continue to charge my Credit Cards Accounts for domains that I no longer want anymore and never have authorized them to charge for the domains renewals that I never used or assinged to websites in the first place.

They don't send any courtesy notices out via email or snail mail asking if you want to renew the domains or not.

They just charge you anyway behind your back even if you no longer require the domains or want to renew them.

They are at the bottom of the feeding pool.

They use underhanded and undermining biz. practices and tactics to capture money that is not rightfully theirs to take.

They are the worst of all in the industry.

Netfirms also Sucks as Does Yahoo Domains.

They haven't got a clue how to treat people with honor, dignity or respect.

They are just snake-belly thieves out to steal.

Never ever do biz. with ipower.com or ipowerweb.com unless you want a stroke from all of the stress that you will suffer as a result of these yellow-bellied-pigs.

1and1.com is the best that I have found.

They only charge $5.99 and you have virtual control of all of your domains in one place.

I have purchased about 250 domains from 1and1.com

They have good tech. support.

ipower.com or ipowerweb.com tech. support personnel have no clue what they are doing when it comes to domain name transfers.

GoDaddy.com has mastered domain name transfers.

They make it very ez and quick without all of the red-tape hassle that ipower.com or ipowerweb.com causes.


You can't even transfer a domain from ipower.com or ipowerweb.com without consent forms being filled-out and signed by both parties in agreement. ipower.com sucks big dog. ipowerweb.com sucks big dog.

Avoid ipower.com or ipowerweb.com like the plague.

M.ISHAM
San Diego, CA USA

My dedicated server has been down for over 12 hours now. I keep asking for status and they initially were responding but now even their support@ipower.com email is bouncing.

ipowerweb clearly has grossly incompetent tech support and customer service.

As of right now (2/25/2007), there is this message on their main website:

"PLEASE NOTE: Our systems are back online. The owners of our data center building have completed the electrical maintenance that required a temporary building shutdown. Thank you for your patience in this matter. If you have any questions, please contact our help center or email support@ipower.com."

WHAT THE HELL DOES THAT MEAN IPOWER? CLEARLY YOUR SYSTEMS ARE NOT BACK ONLINE AND WHY COULDN'T YOU HAVE NOTIFIED YOUR CUSTOMERS THIS PLANNED DOWNTIME???

iPower is a joke. I had 30+ domains registered with them. I transferred them all away about a year ago. Recently I started getting charges on my credit card. When I called them they said unless you cancel the domain registration we will still charge your credit card. I never authorized any charges. All domains were transferred away a long time ago. THEY ARE A SHAM AND A FRAUD. Hopefully they will be investigated and shut down! I will do everything in my poser to help this as well!

I am a professional programmer with experience in Java, JavaScript, html, and xml, among others. I think that I can say that I know computer service. I did a pro-bono site for a local soccer league through iPower.
Their customer service is non-existent. They are even worse than AT&T, and THAT takes a lot of work!
The run-around is annoying. Their technology is adequate at best. Their "service" sucks. (And even that is being kind.)

I have had nothing but trouble with the Ipower VPS product. Twice I have tried it. And twice they have been unable to get it to even start working, much less keep working.

I think I am finally going to move it all to a new company. I feel bad forthe real tech support becase I think they just cannot keep up to the demands placed on them.

The most irritating part is how they bill you, and you have to basically cancel your credit card to make them stop.

I purchased a Hosting company which used the reseller service with iPower. I had nothing but problems I would call they would say they had a 15 minute wait time I would be on hold for 40 to 50 minutes. They don't have a control panel to change dns. You have to call and wait and ask for them to unlock it and sent you the username and password. They don't even have an online way of doing it. I would rather pay more per domain from godaddy or namecheap and get better service than iPower.

I use:
Godaddy.com for domains & valuhost.com for hosting.

I cannot authenticate on my iPowerWeb host. No FTP, no email, no vdeck. This has been going on since early Saturday morning. I have spent HOURS on hold waiting for tech support to answer the phone. Perhaps email will work better.

I'm VERY disappointed with iPowerWeb; they host three domains for me and about once a month something gets f*cked up on at least one of them. This is unacceptable!

In fact the only question in my mind now is: how fast can I move my stuff to a new hosting company with a minimum amount of disruption to my business (which is pretty damn disrupted at this moment).

So I'm joining the chorus: don't use iPowerWeb. They suck.

Hey I lost my site for 2 days with IPOWER, when is was back up nothing was right and they said they are moving to new servers maybe in india our somewhere out of the usa, Just do not use Ipoer for anything they are a joke on customer servce.....DO NOT USE THIS COMPANY.!!!!!!!!

I must agree with most people that their customer support stinks. Here's a summary of my experience with them.

-hosting space and bandwidth was fine for most of the time in the beginning (around end of 2003) with occasional downtime
-their server was hacked at one point, and it took me a whole week to get in touch with a tech support that actually understood what I was talking about. In the mean time, my site's reputation kept degrading. They finally fixed the issue, but never admitted fault on their part.
-lately more and more down time for no reason. When I contact their tech support via email, the problem is fixed a day or two later, but I get no message stating that it has been fixed.
-server moves or upgrades are done without any notice. This caused me several problems as I happened to be updating my site while they were copying my files. Again, they fixed issues without saying a word back to me.
-not surprisingly, when calling the billing department, renewing my account was a piece of cake, taking only about 10 minutes including any wait time on the phone.
-it wasn't too hard to contact them to get information on transferring my domain, but that's because that's also handled by the billing department (go figure why).

I've also had many users complain that they couldn't access my site from Brazil, and I suspect it has to do with iPowerWeb, but I'm not 100% positive.

So, after 3 years with them, I concluded... iPowerweb really sucks. I am moving on to a new hosting company

Ipowerweb is by far the worst host I've used and I've used several. I'd go back to any one of them, but to Ipower, never again.

iPower does suck! I've been using them exclusively for about a year now and have over 100 domains with them several with hosting. They have been increasingly giving me the runaround on domain name set ups - particularly with ones where they are to be hosted elsewhere. Over the last 3 months, I have had dozens of separate issues with e-mail, DNS change requests, hosting going down and the same old runaround for tech support. Does anyone have a better option that would accept the transfer of 100 domain names?

It's been a week, and 37 emails back and forth, and I still can't use the 4 domains I purchased from them. Now they seem to be ignoring me 'cause I haven't heard back from them in almost 2 days.

And on top of all that, they constantly refuse to take the next step, instead asking me to verify the last 4 digits of my credit card, despite the fact that the message asking for my credit card number includes all of the email history going back and forth, with my credit card number cited at least 3-4 times. What morons.

What a bunch of fuckups!

Ipowerweb consist of 4 or 5 employees in a garage! They are nobodies! Who would ever trust their business to clowns like that should be committed! Response time and down time is horrendous! Do yourself a favor, and research further! Ipower is just a mom & pop shop

Also, forgot to mention... Now they are in financial dire straights, and desperately need cash. So, any domains that are coming up for renewal, that are perceived to have a resale value, if you are 1 day past renewal... forget it they have stolen you site, and will attempt to resell it, and they will tell you, if you want to redeem it it will cost you in the $$Hundreds. Becareful!!!! You are dealing with a den of theives, yup all 4 of them!!!

It has been now a month that I need to modify one of the subdomains to point to another directory (believe me one month just for this) and now way! Their vdeck panel does not work.

Every day I come and chat with a technician who is usually Jason.R or Max.T (isn't it strange for a company that says we have 700,000 registered website to have only two technicians at a time!!) and they tell me you have to send email to additional services!!!

Then I send an email and they refer me to a help page which I've memorized line by line right now :D

I remember some days ago, suddenly all files on my ftp directory around 4GB data disappeared!

I think they have to add an "o" to their name
I Poo, Wer? directly on you Web.

ACTUAL IPOWER CORRESPONDENCE... THIS IS HOW THEY ATTEMPT TO STEAL YOUR DOMAINS! THIS CORRESPONDENCE WAS REGARDING 3 THAT THEY STOLE! LITTLE DO THEY KNOW... I MIGHT NOT HAVE THAT MUCH EDUCATION, AND IT PROBABLY IS EVIDENT IN MY SWEARING AND WRITING ABILITY.... BUT I HAVE A TON OF CASH! AND IT'S ALL ABOUT PRINCIPLE NOW! THE FUCKING, LYING, ASSHOLES ARE DAYS AWAY FROM BEING SERVED!


Response (Michael B.) 08/14/2007 08:32 AM
Dear XXXXXX;

At this point in time the Domains have gone into redemption due to non-payment. These Domains where scheduled to renew in June of this year and had there been a valid credit card on file they would have auto renewed. But do to the fact that the card had an invalid expiration date it declined payment. At the point in time you updated the expiration date of the card the Domains where already in redemption. If you would like to redeem the domains it will be at the cost of $160.00 per Domain. Please be advised that you need to let us know how you wish to proceed soon as to the fact that the Domains are close to being non-redeemable. If they go to this status, parked page, we will not be able to get them back for you and will eventually be put back the system to be resold. We can be reached at 888-511-4678. If you call please reference this number 070805-000076.

In order to request a domain name change, please go to our additional services page: https://secure.ipower.com/cgi-bin/addserv/order.cgi?m=2&add_serv=domain_change

Please be aware that there is a $10.00 fee for the process in addition to domain registration fees, if requested. The registration fee will cover the cost for one year of registration.

Note: Please backup the files in your account prior to submitting this form as your original account will be deleted. Please allow 2-3 business days for the change to take place.

Thank You
Customer (Your Name Goes Here?) 08/13/2007 01:11 PM
WHAT A BUNCH OF CLOWNS!

> What I'm going to do is contact my lawyer, then Icann, THEN SUE THE FUCK
> OUT OF YOU, JUST THINK OF THE 10'S OF THOUSANDS YOU ARE GOING TO SPEND
> TO DEFEND AHAHAHA! YOU ARE FUCKING WITH THE WRONG INDIVIDUAL! I AM AN
> ATTORNEY. YOU HAVE 24 HOURS TO RENEW THESE DOMAINS, OR CONSIDER THIS
> EMAIL; YOUR FIRST FORMAL NOTICE OF AN INTENTION TO FILE SUIT!
>
> REGRETS,
>
>
Response (Scott B.) 08/13/2007 11:04 AM
Dear customer,

Thank you for contacting the IPOWER Billing Team. Unfortunately, we are unable to renew the domain names because they are in REDEMPTION PERIOD and it will be $160 to renew the domain. Please contact us at your earliest convenience, to inform us if you wish us to charge the fee to the credit card on file or if you wish to register a new domain name @ 1-888-511-4678 OPTION 4.


Michael B.
Billing Team
IPOWER, Inc.

IPOWER Support Center
http://support.ipower.com

IPOWER Help Center
http://helpcenter.ipower.com

IPOWER has everything you need to make your business a success online! Consider the following exceptional opportunities:

- Website Design & Search Engine Optimization Services -- Call 888-511-4678 X6001 for more information

- Email Marketing Services -- Try it FREE for 15 Days! Go to http://intellicontact.com/ipower

- Merchant Account -- To sign up, go to https://www.e-onlinedata.com/

ADDED NOTE ONCE I FOUND RECEIPT FROM ORIGINAL REGISTRATION, I SAW THAT ALL WAS LIES, THE CARD DIDN'T EXPIRE UNTIL 09/08. I'VE EMAILED THE SHIT OUT OF THEM THEY HIDE BEHIND THESE EMAIL ADDRESSES THEY MAKE UP LIKE LEGAL@IPOWERWEB.COM ... WHAT A CROCK OF SHIT! THERE IS NO "LEGAL" THERE, JUST A BUNCH OF FUCKING CROOKS, THAT TIC, TIC, TIC... TIME AS A DOMAIN REGISTRAR IS RUNNING OUT, AND AT THE MOST THE 2 NAME SERVERS (IF THAT MANY) WILL BE SOLD AT AUCTION, AND THE GARAGE THEY RENT AT 919 E. JEFFERSON STREET IN AZ WILL HAVE A NEW TENANT!

Our e-mail, hosted by iPowerWeb, has been down since August 25,2007. I get no information from them except that it will be fixed at the "earliest" possible. Anyone else having this problem right now?

$8 a month and you expect SERVICE??? Go, take a shower and then take a walk for an additional refreshment. Ipowerweb is a self-help money machine for this Polish guy who started it. The only wrong thing with it is THE IMPRESSION that you can get help there. Every time you chatting with these clowns you are chatting with a poor in India. I mean technically poor. India is a great country but don't believe in everything you see on some webpage in this instance called Ipowerweb because it ain't so.

Yes, you must file your complaints with the FTC & BBB, and post on all the blogs! VICTORY... I have already received one of my sites back from the suit filed! FTC Disallowed IPOWERWeb's action in the FRAUDULENT TRANSFER, and restored my ownership! The other (2) that were stolen will be restored within the next 2 weeks!

Stay on this POS - Piece of SHIT organization, and together a united force can eliminate this bowel movement from the internet!

Write your congressman, senators, legislature, Federal Justice Department, FTC, BBB Local & Federal, and post here! This small little piece of shit ABORTION must be eliminated! DO NOT... UNDER ANY CIRCUMSTANCE REGISTER HERE!!! YOU WILL GET FUCKED!

My Ipowerweb e-mail has also been down since about August 25th. I can't even get anyone to focus on it. It's happened before also -in January I think, and before that, my website was blocked. I'm going to move to another company but am scared that the same thing could happen - all these companies are run by spoiled kids out of Daddy's garage, it seems.

I've been with Ipower for a little over two years now. I'm used to occasional 1-day outages but it was cool because I only used the e-mail as a junk e-mail account. Unfortunately I didn't do a search for "ipower sucks" until after I'd renewed for two more years :( In the past I've used my sight as a personal blog but recently I started using the site to help with my job search and also started using it as my main e-mail for both professional and personal e-mail. Sure enough, I've gone through two great first interviews, I'm scheduled to go back for seconds and BAM, my e-mail and website go down. I was on the road at the time and they wouldn't take me seriously for the first few days because they wanted me to prove my identity with the last digits of my credit card, which I didn't have with me. My username and password weren't acceptable because they only have my original password on file from two years ago (I know this from previous correspondence). Finally I got them my CC info and they immediately stopped responding to my e-mails. What!?!? So I tried to call but their automated phone system didn't recognize the beeps on my phone so I couldn't get past the first menu. Ever had that happen before? Anywhere? So I tried their online chat, where I had to re-prove who I was again because they have no record of the problem from my last week of complaining. The guy says he reset my server and it should all be fine. All that changed was that I couldn't even get to my login screen anymore. No web page, no e-mail. People can't even send me e-mail because it bounces back. The next guy I got on the chat needed my details all over again and then said he needed to pass it on to the engineering dept, who promptly e-mailed me and asked for the last numbers of my CC before they can start working on the problem. ARGGGHHHH!!! It's been two weeks now. I've had to contact both companies I'm negotiating with and inform them that the e-mail on my resume no longer works, and give them an alternate address. How professional. I am so pissed I'm locked into another two years with these idiots.

I am so frustrated with ipowerweb.
Unbelievable!
Our company has 1000s of images hosted on ipowerweb servers which are images of the products that we are selling. It's 2 days now since they won't load.

Called about 50 times to their support in the past 2 days, waited up to 2 hours, no answer, just computer voice "we are experiencing high calls volume, please wait".

They have live chat, where I was able to reach somebody, waited 20 minutes before somebody said "hello, how may I help You", then waited about 1 hour to "Can you please hold while I review your account?"
Finally, I was told that they found a problem and I have to wait 2 hours till system updates.

Ok, 6 hours after the same thing, no images for non-www address. Got on chat with another nickname, responded with identical words, so I decided that for the half of chat session You are talking with machine that also making pauses for a few minutes to stretch time and it may take half hour until You see real person typing.

Anyway, in the second chat I was told that they are sorry, and that this time their engineer REALLY fixed the problem, just wait couple of hours and check images.

Well 10 after this morning I got on chat again, waited 1 hour to speak with someone.

Nick Smith: Thank you for providing Authentication.
Andrej: np
Nick Smith: Can you please hold?
Andrej: ok that's all I do for the past 30 hours
Nick Smith: Thank you for your patience.
Andrej: You are welcome
Nick Smith: I was able to duplicate the issue.
Nick Smith: In order to assist you, I am going to have to ask a member of our team who specializes in Web site management to take care of this for you.
Nick Smith: Can you please hold while I provide you with the reference number?
Andrej: ok
Nick Smith: Thank you for your patience.
Nick Smith: Your reference number is xxxxxx. Would you prefer a phone call or e-mail when this is resolved?

Well it's 12 hours from that point and still no images, no phone call and no email.


I will never recommend ipowerweb to anyone. We have lost many sales in the past few days and still loosing. Many of our auctions closed with lower sales price. Bottom line is that it is too costly to work with ipowerweb at the end. Stay away!

1 hour ago I signed up for a year of hosting with better company(at least I hope so) that will cost more, but provides better services and support.
Now I still have no images because it may take up to 24hour
for the new hosting info to propagate.

Thank You,
Andrej

Domain Name: IPOWERWEB.COM

Administrative Contact , Technical Contact :
Manager, Domain
admin@ipowerweb.com
919 East Jefferson Blvd
Phoenix, AZ 85034
US
Phone: 602-716-5300
Fax: 602-307-5438

MAN O MAN: I just spent an hour with LIVE CHAT and all i got was a COPY PASTE of the same: try back in 30 minutes........

by the way i feel like a lawsuit should be file...... the last time my firm was down for weeks and were never notified they were moving their servers to AZ. You would think since they have ALL OUR EMAILS they could have given us a heads up..... Let me know your thoughts.

hmmm....In the time I've been on hold with the web chat thingy, I've managed to shop for, select, and pay for a new host....

Maybe by the time they answer, the host can have my hosting site setup and I can have all my files transferred over...

Who knows, maybe even the DNS entries will update before they answer....

I've been trying to get a refund of $176.23 from IPower.Com since June 14,2007,for charging me for renewal of domain names that I did not want and did not request.Recently they put another 95.40 charge on my c.card for domain hosting of glamakazes.com that I had cancelled in June and that they "confirmed" at that time that I had cancelled! That domain name no longer exists on the web (or as my property) and hasn't since June 07 - so why would I pay 95.40 for web hosting it? I've written them a dozen or more emails so far and all I get is double talk and nonsense from them.I sincerely believe they're just trying to Screw Me out of my money!!! They're obviously incredibly incompotent too at IPower so I'm wondering if this has happened to anyone else?

IPower SUCKS. Ipower is ridiculous. 700,000 websites who are in complete danger of their site getting transitioned one day without receiving notice and getting shut down. Ipower will screw you. I bill $120/hour and have had to spend about 4.5 hours on hold with these idiots and so they've wasted over $500 of my time. Do not get Ipower. Ipower is the worst company.

iPower is one of the worst customer service experiences I have ever had. At this writing phone, and web hold times are going around 30 - 60 minutes. Under the 30 day money back guarantee I was told I would receive a refund - they did not get that right. I am now still ON HOLD. iPower sucks!!!!!!!

this is the second time in a few years they have upgraded their email servers and it is a mess.

my company is without email 2 days and counting.

Yep....I wish I would had saw this group of postings before I got involved with them. My domain expired when it should have been on auto renew....its been three days and 5.5 hours oon hold, 6 reps and when they get me to someone who can help me he says he can't because I don't have the security word setup (new upgrade). Yet everyone else there was able to lead me in the wrong direction with just my cc info. I will pay the extortion to get my domain back because it services about 12K customers..... but I am a hug Networker and I will guarantee that I will make sure that thousands will never use their horrific service. If I can ever get through to them to cancel my other 8 accounts.

has anyone considered a class action against these idiots? I haven't had email for days or ftp access or a response to any of my support requests. they are the WORST hosting company ever.

I hate Ipower, as soon as I can I'm transferring my domain and the 3 other domains that I webmaster on Ipower. I have had problems consistantly since I signed on and they are NEVER recitfied. Service is reprehensible. One 'tech' said the reason my site was failing was because he had to 'reset the server' as if he pushed one button to reset it. Liar. Then when I try to call them, they have a message that says, "All lines are busy, please try again later, GOODBYE" and it hangs up. Pathetic.

I suggest, for posterity, that anyone that is researching Ipower and reading this blog that they refrain from doing any kind of business with Ipower. They outright suck balls.

Is there a way to automatically transfer a domain out from their clutches. I am transferring to godaddy. I am now waiting for Ipower to acknowledge the transfer. My yearly contract expires in a few days. How can I get Ipower to release my domain?

Mostly my site and email work... but if you need support, forget it. Hourson the phone to hear them say they will create a support ticket for that... days later no response... call again, still no one who can help after hours of waiting.

They used to be good, but now are the worst!

We've been hosting with IPowerWeb for 3+ years, and I've been generally happy with the hosting--not much down time. This past week has damn near killed me. They had just moved my company's site to their new platform. First, I didn't receive any notification that my site was being transitioned on this date. Then, my website (and thus online store) was down for a day and I only found out because a customer notified me, not IPower. I called tech support (now toll-free, as if that's any consolation since I waited 1 hr 12 minutes), and he reset something and it started working again. However, this was the smallest problem.

Somehow their email server reset the next day and started resending my old emails since March 2007 to present--over 7200 of them! I called tech support (a short 56 minute wait this time). The agent's solution was to set up a new, backup email and direct the 7200 emails there instead of my primary