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Theo Moore Questions... Morphology? Longevity? Incept dates?
I recently decided to register a new domain name to use with our family site. I looked at how much my provider would charge. iPowerWeb wanted a $10 fee, $9 to register the domain, and $3 a month per domain to "maintain" it. If you do the math, that's $55! Wow, a lot of money for something that seems no big deal. I am messing around on Slickdeals.net, and find out that Yahoo will register your domain, and set up forwarding for $3 a year! Yes, I know, I know...forwarding is slightly slower, but for a personal site, who really cares? Once again, iPowerWeb sucks. This time, because the overcharge their customers....grrrrrr...... Posted on Thursday, October 27, 2005 10:06 PM | Back to top


Comments on this post: iPowerweb Sucks: Vol. II

# re: iPowerweb Sucks: Vol. II
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Ipower registers domains for 2.95 a year, you might have been looking at hosting
Left by Bob on Nov 27, 2005 5:11 PM

# re: iPowerweb Sucks: Vol. II
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Site went down for the second time......this month.

they suck no one should get ipowerweb
Left by Dion Roy on Dec 13, 2005 10:05 AM

# re: iPowerweb Sucks: Vol. II
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ipowerweb has rock solid servers, if you know what you are doing then you have little to no issues. i've had one server issue and ipowerweb knocked it out real nice. who cares about domain registration? you can use any dime store company to register the name, the server space is what know and love. get it together buddy.

-stackpoo
Left by stackpoo on Dec 16, 2005 4:29 PM

# re: iPowerweb Sucks: Vol. II
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ipowerweb's customer service blows, i wouldn't use them for nothing. Just use godaddy for your domain names, i don't know where you got those prices?
Left by Speedy on Dec 16, 2005 9:04 PM

# re: iPowerweb Sucks: Vol. II
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Stackpoo,
Thank you for your input; I appreciate it. However, I rather feel I "have it together", and I didn't like their service. As you probably noted from the posts above a lot of other people didn't care for them, either. Server space is fine, but when I call someone for service, I sort of expect someone to provide service. Since I am the customer who pays for that service with that expectation, then I've a right to be irritated when that expectation is not met.
Left by Theo Moore on Dec 17, 2005 1:09 AM

# re: iPowerweb Sucks: Vol. II
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iPowerWeb locked my domain when I tried to change the name servers to another hosting service. Now their customer "service" is giving me the run-around saying they can't help me but that I should refer to their domain transfer department. Well, Ive gotten no response and now my domain is just useless to me just as I'm about to launch a new business with it. What kind of customer service is that? Don't use iPowerWeb. They suck.
Left by Chris on Dec 18, 2005 12:45 PM

# re: iPowerweb Sucks: Vol. II
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Chris,
Thanks for your input. Some other people who've read this entry on my blog disagree with our assesment of their "service".

Theo
Left by Theo Moore on Dec 18, 2005 1:24 PM

# re: iPowerweb Sucks: Vol. II
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There's a lot I like about iPowerWeb -- mainly the cost ratio to server space. Sure, it's down here and there, but never more than an hour (in my experience.) And when I was having problems with a slow FTP connection, they moved me to a new server instantly. If you want more reliability, something to host, say, a serious eCommerce website, then plan on spending a little bit more money (possibly on your own servers in your own building with your own administrators -- then you've got no one to blame but yourself.)
Left by PettyRider on Dec 24, 2005 12:26 AM

# re: iPowerweb Sucks: Vol. II
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chill out, all hosting providers have flaws. Who's to tell your not a Godaddy employee trying to kill the competition. Godady has its problems, trust me, I worked there.
Left by pl on Dec 29, 2005 7:57 PM

# re: iPowerweb Sucks: Vol. II
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I've no doubt that they all have problems. I've heard it once said that if you like your provider, chances are it's because they've not screwed you over before. :-)
As for Who's to tell I'm not a Godaddy employee, I can say for certain that I'm not. Also, posting on a blog like this seems to be a horribly inefficient method to kill competition, wot? :-)
Left by Theo Moore on Dec 29, 2005 8:35 PM

# re: iPowerweb Sucks: Vol. II
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When you pay a service provider, you expect service and up-time. Their down time happens without warning. Smaller operations, like Banana Hosting, warn you before upgrades, and when you send an email to their support team, you get an answer and not a form-email.

iPower was never accessible to me in China--where I often work--and they never even bothered to answer my questions about it. They were down for an entire day without warning and promised to be up when they were not up.

As I write this I am on 'hold', where I've been for the past 24 minutes. It took 20 mintes to reach 'sales' (one of only two options when you call the number on the website.) I wanted to renew just for a month so I can port to another provider. But their website gives you no option to change your service--they just want you to renew. I don't want to.

Now, I've finally reached sales and they said "I have to send you to billing," and I said, "How long will I wait?"

I was told, "That's not my department. I have no idea."

Now, that's high-qualitiy customer service.

Eventually a nice person at an out-sourced office answered. He said iPower is loosing between 1,000 and 1,500 customers every day. And gaining about that many. The gains are probably from new aquisitions and market expansion. This is not a sustainable business model.

You get what you pay for, and I got the service I deserve. I'm moving to a much more expensive provider, but one with a better service and up-time record.
Left by Ken on Jan 22, 2006 10:51 AM

# re: iPowerweb Sucks: Vol. II
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Wow, that is terrible! I know how you feel about their service, though. Pitiful is what it is. They used to be rated very highly, but not anymore. Once my contract runs out (only a few more months), I intend to move to someone else for sure.

Thanks for the comment!

Theo
Left by Theo Moore on Jan 23, 2006 4:30 AM

# re: iPowerweb Sucks: Vol. II
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I can tell you from experience to avoid IPowerweb as a reseller. I had 90 domains with them, and they contstantly had issues with servers being down with no eta on when service would be operatoinal. They have special contacts for resellers and it just wasn't worth it. Honestly, they used to be decent and then got too big and lost focus. It's sad, but true. Try hostgator as they have been super awesome and minor downtime. Their overall response time to questions and such are pretty rapid. Happy 2006!
Left by ExIpower Reseller on Feb 02, 2006 7:43 PM

# re: iPowerweb Sucks: Vol. II
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They are terrible. My site was suspended on the 5th with no reason given. I emailed the abuse department and have heard nothing. I have been on the live technical support 4 times and each time was promised a response within hours. Useless. All this time my site is losing customers and reputation and I can't even get access to the FTP to move the site to more reliable servers. Plus this isn't the first time their customer service has given me the run around. Avoid at all costs!
Left by Dan on Feb 08, 2006 4:03 AM

# re: iPowerweb Sucks: Vol. II
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I must add to the lament. There apparently IS a way to speak with someone in the abuse department. My client was able to get through. He was given the standard absurd line of having to email this secret society called the abuse department. He refused to get off the phone and was eventually connected to someone in "another" department. Finally he spoke with someone who could speak to the issue. SO, just get on the phone and refuse to get off, I guess.

Dan's story sounded just like mine: kept being told I would hear something within hours and never heard anything. Three of us were pushing at the same time.

So what happened. Apparently some evil person hacked into the site and was squatting with an info-hack page. Wells Fargo reported it and the site was suspended. They wiped all the files clean and I am now uploading again (after recrypting my passwords).

I am well vested with ipower, not to the extent of 90 domains, but I have a dedicated server (which has probs of its own) with them along with a handful of shared accounts. How difficult is it to migrate a dedicated server?
Left by Dru on Mar 03, 2006 11:10 AM

# re: iPowerweb Sucks: Vol. II
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Why they suck is simple, so dont spend any more time pulling your hair out!

1) New "techines" now get a whopping 5 day training program and very little training about product.
When I was there it was 1 day training for the level 1 techies then on the phone and sink or swim.

2) Arrogant Leads and Level 2 support, ask a legitimate question of a lead and get the 1000 mile idiot stare. Great work environment

3) Speaking of the environment, not only is the place run like a collections sweat shop the supervisors and leads have Zero,0 personality!

4) Level 2 support... forget about it, no intention of answering your email!!! It's now all about the sale from what I hear.

In short this company has and continues to lie about providing services they can not support!
Servers down? no wonder when they're so called engineers make changes to the servers they then dont know how to reverse???

The level 1 techs get just a few days training and are thrown on the phone, the environment is not professional so when questions go beyond normal scope of service, the customers get upset as do the level 1 techs.

Account Setup Letters probably still are not sent out!

Billing:unethical

Sales: unethical (will promise you the moon)

Could be a neat company but appears greed again is dictating the direction of yet another webhosting company!

Pull your domains, and look elsewhere
Left by Former Employee on Jun 18, 2006 4:05 AM

# re: iPowerweb Sucks: Vol. II
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Ipowerweb was great for me till about a month or so ago. Again tonight I was looking thru my guestbook and when I tried to go back to the page "Page Not Found" b.s. This is happening almost everyday, every hour. I have never seen anything like this. Avoid till these guys get there act together
Left by eddie on Aug 21, 2006 6:11 PM

# re: iPowerweb Sucks: Vol. II
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It's refreshing to know I'm not the only one. My wife and I run a small Web Design service and wanted to offer hosting solutions to our clients. We went with iPower from a recommendation and regretted every minute of it. Sure, they have lots of space & some cool bells and whistles for cheap, but they have the WORST CUSTOMER SERVICE anywhere-- and I don't just mean hosting companies; I mean of any business I've ever encountered. I've even had to go so far as to speak to the President of the company to get somthing resolved. The longest I waited -- and I only did so for S&G's, mind you -- was one hour ten minutes. It was absurd. Then, they're rude on top of it, and can't offer any real support for (for instance) the various bells and whistles they offer, simply saying that those are third-party items and they have nothing to do with it.

After a year of trying with these guys and looking like complete idiots to our clients, we finally switched to another company (not surprisingly, iPower has screwed us-- our client's site was down for a week during the transfer, and iPower charged us $100 for new hosting which they have yet to refund.)

I would NEVER go with this company and NEVER recommend them in the least to anyone.
Left by Jay on Aug 22, 2006 10:25 AM

# re: iPowerweb Sucks: Vol. II
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Wow, sorry to hear about your misfortunes...and I thought it was bad for me.

Theo
Left by Theo Moore on Aug 22, 2006 10:27 AM

# re: iPowerweb Sucks: Vol. II
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Oh believe me, I could have written much, MUCH more-- just chose to get to the point ;) Since others mentioned things by name, I'll just say that ever since we switched to GoDaddy, it's been a dream. No, they don't offer everything we needed (password-protected subdomains, for one), and no, they haven't always been able to do what we'd like -- but they're quick to get to your call, they're always courteous and work hard to try to figure things out for you. Like it has been said about people, the true measure of a company isn't how they are when things are great, but how they are when you have a problem. GoDaddy's been great. I'd also recommend Yahoo Webhosting frankly-- we've used them before and they have phenomenal service. Little more expensive, but you get a lot of bang for the buck and again, graet customer service.
Left by Jay on Aug 22, 2006 10:35 AM

# re: iPowerweb Sucks: Vol. II
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Here's directly from the log I'm keeping for my boss:

Week of August 7- Site was slowing down to the point of non-usability. Contacted Ipower several times over the course of the week and finally they said that the cause was that we were on one of their slower, older and mostly filled servers—host365. They said that was the cause.

August 15- Authorized Ipower via email to transfer our site to a new server host559.

August 16: 21 minutes on hold. Site is floating back and forth between the old and new host. IPower said this normal for the first 24 hours.

August 17: 23 minutes on hold. Site still floating. Ipower said this is normal for the first 48 hours

August 18: 30 minutes on hold. Site still floating. I’m told that it takes upwards of 72 hours

August 21: Called Ipower 27 minutes on hold. Was on hold for 25 minutes. Told them problem persisted. They said I should ask local ISPs to manually flush their DNS and see if they could then pick up the correct address. Called ********* and they did so. No help. Called Network Solutions to see if the problem was on their side. They said no, but pointed me to a website called dnsreport.com which tested our site and showed major errors on the part of the host (not providing glue, etc). Called IPower back (27 minutes on hold) they didn’t feel the dnsreport was trustworthy.

August 22: 30 minutes on hold. Spoke to **************** (lead tech) at Ipower. He said he located the problem and asked that we remove NS1.ipowerweb.net from our DNS list at Network Solutions and THAT would solve the problem. He gave me his ext. **** and said to call him if this did not clear up the problem by that evening. It did not. I called the extension and it does not work.

August 23: Called at 10 AM—Spent 32 minutes on hold. Told them the site was still floating. They insisted that there was no error on their part and that all signs showed that the site was correct. Didn’t seem to care that we couldn’t see it here. They reset the site.

August 23. Called at 9 AM—Spent 27 minutes on hold. Told them site was still not correct. They blamed it on how many times they were asked to reset the server. Technician ************* said this would most likely clear up the problem.

Aug. 24- Called at 9 PM was on hold for 40 minutes. Talked to tech ********. Told him we were getting a 403 error when trying to upload files. He said there was a serverwide error that would be corrected. Told him that our subdomain was pointing to a Chinese site. He told me that they (IPower) had the site pointing to the wrong ip and that it would be cleared up by 9 AM the next day when they refreshed their servers.

Aug. 25 10 AM Problems persist. No more 403 error, but subdomain still not working. Site still floats between old and new servers. Received a call from Asst. Superintendent T to say that emails are still not working. Called Ipower at 11 AM. Was on hold for 40 minutes. Asked to speak to a lead. Was told I would be talking to ********** as soon as he got off the phone. I asked if we could get a copy of the ticket sent to us for our records and the tech said no. I had the tech do a reverse dns lookup via ajaxdns.com and showed her that the domain was pointing to the incorrect server. Was on hold for another 20 minutes waiting for lead technician. Was told he couldn’t come to the phone so I spoke with technician ******** . She spoke with level 2 technicians and they said that the problem was that we did not have the dns NS1.ipowerweb.net listed. I told her that that was what lead said to remove. She conferred with level 2 techs again, and they said that that was an error and to change NS2.ipowerweb.net to NS1.ipowerweb.net and remove the remaining NS2 dns. I did so while she was on the phone.

I asked for a direct line and was transferred to lead ******* . He gave his ext as *****. He put me on hold while he double checked the system. Was on hold for another 10 minutes. Pierre returned and said without question that the problem was obviously on their end and that he would check into it today. I asked for the timeframe for getting it fixed conclusively and he said he would be working on it all day today and would call me back before the end of the work day. I gave him both my home number and my cell number. I await his call as of 12:30 PM EST.

August 25 Called ******** back at 4:50 (no wait time). He said he has it fixed and it will refresh at 5 PM PST (9 PM EST) and it should be good to go from that point on.

10 PM—seems to work

August 26- 4:00 received call at home from parent who said we were getting a hacked site when clicking on link to subdomain. Contacted Ipowerweb (five minutes on hold).

August 27: 12:30 PM. Site working okay for the most part. Noticed that if you type in “gorockets.org” without the “www” it still takes you to the wrong server. Contacted Ipower (23 minutes on hold) Spoke to ****** He put me on hold while he tried to resolve the issue (13 minutes). Said that they are looking into the problem. I told him that we could not afford to have the site reverting to the problem we had last week. He said they were going in from the backend of the server and scrutinizing everything, so anything that was working now wouldn’t be affected, then he put me on hold again (13 minutes). He came back and said it was an error on their server and it should be corrected within a couple of hours.

Almost IMMEDIATELY “www.gorockets.org “ became unusable and gorockets.org worked--flying directly in the face of what ******** said. I tried to contact ******** at his extension, but it took me back to the main call menu. I waited an hour to see if this was a product of working on the site, but nothing changed. Called again (30 minutes on hold). Site came back online for both versions of domain name at the end of 30 minutes, so I hung up before speaking to tech support.

8:20- Error returned. Can’t see site from gorockets.org. Contacted Ipower and got through almost immediately. Spoke with ********** and explained situation. He put me on hold for 7 minutes. Came back and said they were looking into the “backend of the server” and put me on hold again.


And that's where I stand right now as I wait on HOLD.
Left by rrlane on Aug 27, 2006 5:40 PM

# re: iPowerweb Sucks: Vol. II
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iPower sucks. I have been dealing with these fools for at least two years now, and I'm fed up. I can't believe it's taken me this long.

I have experienced issues accessing my vdeck and webmail on and off since I began my account. The pages keep timing out. And every time I try to communicate this issue to them, they simply change my password and tell me that it's all fixed. Of course, it's not fixed because the problem isn't my password. The problem is that the pages are timing out.

Their live chat customer support personnel aren't educated enough about the product or don't care enough to address the actual issue(s) at hand. Every time I send an e-mail that explains the problem in greater detail, they send back a standard response that addresses some issue that has nothing to do with my specific problem, and then repeat my new password.

I don't know if it's because they farm customer support positions to people who don't have a master of the English language or an understanding of IT, or if they just hire people who aren't getting paid enough to care. Maybe both.

I just called them (5 minutes ago) to speak to someone, figuring I'd get a better response. Nope.

"I'm sorry, but I'll have to forward your request on to a Tier-2 technician. I'll explain your specific problem and make sure it gets addressed..."

What the Hell? If you can't help me, why are we talking? Why does your website say "Live Customer Support"?

Hell no. As of five minutes ago, I made up my mind to leave iPower.

I'm sick of their inept customer support and am going to MediaTemple, which has an excellent reputation and far superior infrastructure.

DO YOURSELF A FAVOR AND LEAVE IPOWER (IPOWERWEB) NOW. Any potential savings you THINK you might receive is NOT worth the headaches caused by innevitable server/services down time and lack of customer service skills.

iPowerWeb sucks.
Left by Mason Shewman on Aug 31, 2006 6:12 AM

# re: iPowerweb Sucks: Vol. II
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yes, they do suck. they have gone multiple times in the last few months...for HOURS. i make money off my web site so this is unexceptable. their customer service stinks too...they tell me "it will be up shortly. i have no other information. we are working on it"

shortly = hours????? i asked them in the beginning then hours later. same cut and paste response. they suck.
Left by madman on Sep 29, 2006 1:17 AM

# re: iPowerweb Sucks: Vol. II
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they have put my domain in redemption period though if i go to whois it says the domain name is paid for until sept 2007. we bought thru a web design company who bought thru ipowerweb.

they say it would cost me $160 to do anything. I just want to update the name servers - can they do this?
Left by cindy on Oct 23, 2006 11:12 AM

# re: iPowerweb Sucks: Vol. II
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Wow, boss...thanks for the info! I knew it was bad, but didn't know it was that bad.
Left by Theo Moore on Nov 07, 2006 6:21 AM

# re: iPowerweb Sucks: Vol. II
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THEY INDEED DO SUCK, PASS THE WORD! I HAVE BEEN DOWN 4 TIMES IN AS MANY MONTHS, NOW DEC 6TH AGAIN!!! I DID $6000.00 THIS WEEKEND, NOW HERE'S MONDAY AND I'M DEAD................. CAN I SUE THEM FOR THIS LOSS OF SALES? AS SOON AS I CAN I AM MOVING MY SITE. ANYBODY KNOW A GOOD HACKER TO PUT THEIR SITE DOWN SO THEY KNOW HOW IT FEELS?
Left by MR MAIN on Dec 04, 2006 6:19 PM

# re: iPowerweb Sucks: Vol. II
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You want to hear a good story about ipower, for 1 to transfer a domain you have fax in an order, wow thats old school in the new world, i had 75 domains there, They called me said they had a promotion going for 5.88 they took 588.oo out then it took me nearly 2 weeks to retrive it back, after they lied about 3 times,Some advice STAY AWAY!!!!!!!
Left by mr domain on Jan 19, 2007 11:35 AM

# re: iPowerweb Sucks: Vol. II
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Our company has had Ipowerweb for a long time now (atleast 4 or 5 years maybe more). For myself I would go elsewhere because I can get a better price, but I will say this:

- We've never had any billing problems (that I can see)
- We hardly ever have any downtime for our website (I can't recall but maybe one in the past 2 years)
- We've only had three email downtimes within the past 2 years that I know of and they weren't that long (few hours at most)
Left by Shawn on Jan 19, 2007 3:10 PM

# re: iPowerweb Sucks: Vol. II
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OMG, This past week has been a nightmare! I talk to a Rudy H. on live chat, and he keeps telling me to email support or to email tranfer, then I do that and guess who reply do those emails? Fkn Rudy H.!! One fkn week!!

Everyone go to Doteasy.com I've been their customer for years and had no problems. Their Customer support is awsome! $25 a year for a domain with free hosting! If you put www.otakustudios.com as your referrer we both will get an additional 1GB!? WTF It used to be only 100mb but now a GB YAY!
Left by Isaac on Jan 24, 2007 4:53 PM

# re: iPowerweb Sucks: Vol. II
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They must be doing something right, the web hosting business is very competitive.
Left by cheap web hosting on Feb 03, 2007 5:02 PM

# re: iPowerweb Sucks: Vol. II
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Maybe your guy's problem is just being on a shared hosting plan. People pay like 7 bucks a month and cry cause there trying to run a professional business and they have thousands of customers. you get what you pay for in life, and 7 bucks a month is crap, unless you work at mcdonalds or something. Maybe ya'll should do some research on shared hosting vs. VPS. Then you'll see all shared hosting sucks.
Left by Jay on Feb 03, 2007 6:38 PM

# re: iPowerweb Sucks: Vol. II
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Do not do business with iPower!!!!!!!!
Left by ex-employee on Feb 05, 2007 10:44 AM

# re: iPowerweb Sucks: Vol. II
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ipower.com or ipowerweb.com no longer charges only $2.95 per domain. They ran that promo just about 1 year ago to capture hosting biz.

I purchased about 150 domains from them.

Many times the usernames and passwords that they provided to me did not work for me to be able to manage and administer the domains thru the open srs domain name control panel.

Also, their website shows that their billing dept. hours are 6am until 11pm pacific time and when I call before 11pm PST, I get a recorded message that says "are business office is closed"

Additionally, they continue to charge my Credit Cards Accounts for domains that I no longer want anymore and never have authorized them to charge for the domains renewals that I never used or assinged to websites in the first place.

They don't send any courtesy notices out via email or snail mail asking if you want to renew the domains or not.

They just charge you anyway behind your back even if you no longer require the domains or want to renew them.

They are at the bottom of the feeding pool.

They use underhanded and undermining biz. practices and tactics to capture money that is not rightfully theirs to take.

They are the worst of all in the industry.

Netfirms also Sucks as Does Yahoo Domains.

They haven't got a clue how to treat people with honor, dignity or respect.

They are just snake-belly thieves out to steal.

Never ever do biz. with ipower.com or ipowerweb.com unless you want a stroke from all of the stress that you will suffer as a result of these yellow-bellied-pigs.

1and1.com is the best that I have found.

They only charge $5.99 and you have virtual control of all of your domains in one place.

I have purchased about 250 domains from 1and1.com

They have good tech. support.

ipower.com or ipowerweb.com tech. support personnel have no clue what they are doing when it comes to domain name transfers.

GoDaddy.com has mastered domain name transfers.

They make it very ez and quick without all of the red-tape hassle that ipower.com or ipowerweb.com causes.


You can't even transfer a domain from ipower.com or ipowerweb.com without consent forms being filled-out and signed by both parties in agreement. ipower.com sucks big dog. ipowerweb.com sucks big dog.

Avoid ipower.com or ipowerweb.com like the plague.

M.ISHAM
San Diego, CA USA
Left by M.ISHAM on Feb 06, 2007 1:22 AM

# re: iPowerweb Sucks: Vol. II
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My dedicated server has been down for over 12 hours now. I keep asking for status and they initially were responding but now even their support@ipower.com email is bouncing.

ipowerweb clearly has grossly incompetent tech support and customer service.

As of right now (2/25/2007), there is this message on their main website:

"PLEASE NOTE: Our systems are back online. The owners of our data center building have completed the electrical maintenance that required a temporary building shutdown. Thank you for your patience in this matter. If you have any questions, please contact our help center or email support@ipower.com."

WHAT THE HELL DOES THAT MEAN IPOWER? CLEARLY YOUR SYSTEMS ARE NOT BACK ONLINE AND WHY COULDN'T YOU HAVE NOTIFIED YOUR CUSTOMERS THIS PLANNED DOWNTIME???

Left by ipower customer on Feb 25, 2007 10:56 PM

# re: iPowerweb Sucks: Vol. II
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iPower is a joke. I had 30+ domains registered with them. I transferred them all away about a year ago. Recently I started getting charges on my credit card. When I called them they said unless you cancel the domain registration we will still charge your credit card. I never authorized any charges. All domains were transferred away a long time ago. THEY ARE A SHAM AND A FRAUD. Hopefully they will be investigated and shut down! I will do everything in my poser to help this as well!
Left by Steve on May 04, 2007 2:35 PM

# re: iPowerweb Sucks: Vol. II
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I am a professional programmer with experience in Java, JavaScript, html, and xml, among others. I think that I can say that I know computer service. I did a pro-bono site for a local soccer league through iPower.
Their customer service is non-existent. They are even worse than AT&T, and THAT takes a lot of work!
The run-around is annoying. Their technology is adequate at best. Their "service" sucks. (And even that is being kind.)
Left by professional on May 07, 2007 8:17 PM

# re: iPowerweb Sucks: Vol. II
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I have had nothing but trouble with the Ipower VPS product. Twice I have tried it. And twice they have been unable to get it to even start working, much less keep working.

I think I am finally going to move it all to a new company. I feel bad forthe real tech support becase I think they just cannot keep up to the demands placed on them.

The most irritating part is how they bill you, and you have to basically cancel your credit card to make them stop.
Left by kercule on May 09, 2007 2:20 AM

# re: iPowerweb Sucks: Vol. II
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I purchased a Hosting company which used the reseller service with iPower. I had nothing but problems I would call they would say they had a 15 minute wait time I would be on hold for 40 to 50 minutes. They don't have a control panel to change dns. You have to call and wait and ask for them to unlock it and sent you the username and password. They don't even have an online way of doing it. I would rather pay more per domain from godaddy or namecheap and get better service than iPower.

I use:
Godaddy.com for domains & valuhost.com for hosting.
Left by nrg on May 10, 2007 3:29 PM

# re: iPowerweb Sucks: Vol. II
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I cannot authenticate on my iPowerWeb host. No FTP, no email, no vdeck. This has been going on since early Saturday morning. I have spent HOURS on hold waiting for tech support to answer the phone. Perhaps email will work better.

I'm VERY disappointed with iPowerWeb; they host three domains for me and about once a month something gets f*cked up on at least one of them. This is unacceptable!

In fact the only question in my mind now is: how fast can I move my stuff to a new hosting company with a minimum amount of disruption to my business (which is pretty damn disrupted at this moment).

So I'm joining the chorus: don't use iPowerWeb. They suck.
Left by Will Cate on May 14, 2007 7:49 AM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
Hey I lost my site for 2 days with IPOWER, when is was back up nothing was right and they said they are moving to new servers maybe in india our somewhere out of the usa, Just do not use Ipoer for anything they are a joke on customer servce.....DO NOT USE THIS COMPANY.!!!!!!!!
Left by WAYNE MARTIN on May 14, 2007 10:06 PM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
I must agree with most people that their customer support stinks. Here's a summary of my experience with them.

-hosting space and bandwidth was fine for most of the time in the beginning (around end of 2003) with occasional downtime
-their server was hacked at one point, and it took me a whole week to get in touch with a tech support that actually understood what I was talking about. In the mean time, my site's reputation kept degrading. They finally fixed the issue, but never admitted fault on their part.
-lately more and more down time for no reason. When I contact their tech support via email, the problem is fixed a day or two later, but I get no message stating that it has been fixed.
-server moves or upgrades are done without any notice. This caused me several problems as I happened to be updating my site while they were copying my files. Again, they fixed issues without saying a word back to me.
-not surprisingly, when calling the billing department, renewing my account was a piece of cake, taking only about 10 minutes including any wait time on the phone.
-it wasn't too hard to contact them to get information on transferring my domain, but that's because that's also handled by the billing department (go figure why).

I've also had many users complain that they couldn't access my site from Brazil, and I suspect it has to do with iPowerWeb, but I'm not 100% positive.

So, after 3 years with them, I concluded... iPowerweb really sucks. I am moving on to a new hosting company
Left by Kam on May 26, 2007 8:06 PM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
Ipowerweb is by far the worst host I've used and I've used several. I'd go back to any one of them, but to Ipower, never again.
Left by jon on Jun 25, 2007 11:37 AM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
It's been a week, and 37 emails back and forth, and I still can't use the 4 domains I purchased from them. Now they seem to be ignoring me 'cause I haven't heard back from them in almost 2 days.

And on top of all that, they constantly refuse to take the next step, instead asking me to verify the last 4 digits of my credit card, despite the fact that the message asking for my credit card number includes all of the email history going back and forth, with my credit card number cited at least 3-4 times. What morons.

What a bunch of fuckups!
Left by s on Aug 13, 2007 11:18 PM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
Ipowerweb consist of 4 or 5 employees in a garage! They are nobodies! Who would ever trust their business to clowns like that should be committed! Response time and down time is horrendous! Do yourself a favor, and research further! Ipower is just a mom & pop shop
Left by PREVIOUS USER on Aug 15, 2007 6:01 PM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
Also, forgot to mention... Now they are in financial dire straights, and desperately need cash. So, any domains that are coming up for renewal, that are perceived to have a resale value, if you are 1 day past renewal... forget it they have stolen you site, and will attempt to resell it, and they will tell you, if you want to redeem it it will cost you in the $$Hundreds. Becareful!!!! You are dealing with a den of theives, yup all 4 of them!!!
Left by Mike Canigglio on Aug 15, 2007 6:07 PM

# i Poo! wer? web!
Requesting Gravatar...
It has been now a month that I need to modify one of the subdomains to point to another directory (believe me one month just for this) and now way! Their vdeck panel does not work.

Every day I come and chat with a technician who is usually Jason.R or Max.T (isn't it strange for a company that says we have 700,000 registered website to have only two technicians at a time!!) and they tell me you have to send email to additional services!!!

Then I send an email and they refer me to a help page which I've memorized line by line right now :D

I remember some days ago, suddenly all files on my ftp directory around 4GB data disappeared!

I think they have to add an "o" to their name
I Poo, Wer? directly on you Web.

Left by masoud on Aug 16, 2007 1:29 AM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
ADDED NOTE ONCE I FOUND RECEIPT FROM ORIGINAL REGISTRATION, I SAW THAT ALL WAS LIES, THE CARD DIDN'T EXPIRE UNTIL 09/08. I'VE EMAILED THE SHIT OUT OF THEM THEY HIDE BEHIND THESE EMAIL ADDRESSES THEY MAKE UP LIKE LEGAL@IPOWERWEB.COM ... WHAT A CROCK OF SHIT! THERE IS NO "LEGAL" THERE, JUST A BUNCH OF FUCKING CROOKS, THAT TIC, TIC, TIC... TIME AS A DOMAIN REGISTRAR IS RUNNING OUT, AND AT THE MOST THE 2 NAME SERVERS (IF THAT MANY) WILL BE SOLD AT AUCTION, AND THE GARAGE THEY RENT AT 919 E. JEFFERSON STREET IN AZ WILL HAVE A NEW TENANT!
Left by John Dietrich on Aug 26, 2007 11:27 AM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
Our e-mail, hosted by iPowerWeb, has been down since August 25,2007. I get no information from them except that it will be fixed at the "earliest" possible. Anyone else having this problem right now?
Left by Pacific shades on Aug 30, 2007 2:44 AM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
$8 a month and you expect SERVICE??? Go, take a shower and then take a walk for an additional refreshment. Ipowerweb is a self-help money machine for this Polish guy who started it. The only wrong thing with it is THE IMPRESSION that you can get help there. Every time you chatting with these clowns you are chatting with a poor in India. I mean technically poor. India is a great country but don't believe in everything you see on some webpage in this instance called Ipowerweb because it ain't so.
Left by Mir on Sep 08, 2007 11:49 AM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
Yes, you must file your complaints with the FTC & BBB, and post on all the blogs! VICTORY... I have already received one of my sites back from the suit filed! FTC Disallowed IPOWERWeb's action in the FRAUDULENT TRANSFER, and restored my ownership! The other (2) that were stolen will be restored within the next 2 weeks!

Stay on this POS - Piece of SHIT organization, and together a united force can eliminate this bowel movement from the internet!

Write your congressman, senators, legislature, Federal Justice Department, FTC, BBB Local & Federal, and post here! This small little piece of shit ABORTION must be eliminated! DO NOT... UNDER ANY CIRCUMSTANCE REGISTER HERE!!! YOU WILL GET FUCKED!
Left by PREVIOUS POSTER! on Sep 12, 2007 8:08 PM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
My Ipowerweb e-mail has also been down since about August 25th. I can't even get anyone to focus on it. It's happened before also -in January I think, and before that, my website was blocked. I'm going to move to another company but am scared that the same thing could happen - all these companies are run by spoiled kids out of Daddy's garage, it seems.
Left by David on Sep 27, 2007 2:02 PM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
I've been with Ipower for a little over two years now. I'm used to occasional 1-day outages but it was cool because I only used the e-mail as a junk e-mail account. Unfortunately I didn't do a search for "ipower sucks" until after I'd renewed for two more years :( In the past I've used my sight as a personal blog but recently I started using the site to help with my job search and also started using it as my main e-mail for both professional and personal e-mail. Sure enough, I've gone through two great first interviews, I'm scheduled to go back for seconds and BAM, my e-mail and website go down. I was on the road at the time and they wouldn't take me seriously for the first few days because they wanted me to prove my identity with the last digits of my credit card, which I didn't have with me. My username and password weren't acceptable because they only have my original password on file from two years ago (I know this from previous correspondence). Finally I got them my CC info and they immediately stopped responding to my e-mails. What!?!? So I tried to call but their automated phone system didn't recognize the beeps on my phone so I couldn't get past the first menu. Ever had that happen before? Anywhere? So I tried their online chat, where I had to re-prove who I was again because they have no record of the problem from my last week of complaining. The guy says he reset my server and it should all be fine. All that changed was that I couldn't even get to my login screen anymore. No web page, no e-mail. People can't even send me e-mail because it bounces back. The next guy I got on the chat needed my details all over again and then said he needed to pass it on to the engineering dept, who promptly e-mailed me and asked for the last numbers of my CC before they can start working on the problem. ARGGGHHHH!!! It's been two weeks now. I've had to contact both companies I'm negotiating with and inform them that the e-mail on my resume no longer works, and give them an alternate address. How professional. I am so pissed I'm locked into another two years with these idiots.
Left by Captain on Oct 01, 2007 5:20 AM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
I am so frustrated with ipowerweb.
Unbelievable!
Our company has 1000s of images hosted on ipowerweb servers which are images of the products that we are selling. It's 2 days now since they won't load.

Called about 50 times to their support in the past 2 days, waited up to 2 hours, no answer, just computer voice "we are experiencing high calls volume, please wait".

They have live chat, where I was able to reach somebody, waited 20 minutes before somebody said "hello, how may I help You", then waited about 1 hour to "Can you please hold while I review your account?"
Finally, I was told that they found a problem and I have to wait 2 hours till system updates.

Ok, 6 hours after the same thing, no images for non-www address. Got on chat with another nickname, responded with identical words, so I decided that for the half of chat session You are talking with machine that also making pauses for a few minutes to stretch time and it may take half hour until You see real person typing.

Anyway, in the second chat I was told that they are sorry, and that this time their engineer REALLY fixed the problem, just wait couple of hours and check images.

Well 10 after this morning I got on chat again, waited 1 hour to speak with someone.

Nick Smith: Thank you for providing Authentication.
Andrej: np
Nick Smith: Can you please hold?
Andrej: ok that's all I do for the past 30 hours
Nick Smith: Thank you for your patience.
Andrej: You are welcome
Nick Smith: I was able to duplicate the issue.
Nick Smith: In order to assist you, I am going to have to ask a member of our team who specializes in Web site management to take care of this for you.
Nick Smith: Can you please hold while I provide you with the reference number?
Andrej: ok
Nick Smith: Thank you for your patience.
Nick Smith: Your reference number is xxxxxx. Would you prefer a phone call or e-mail when this is resolved?

Well it's 12 hours from that point and still no images, no phone call and no email.


I will never recommend ipowerweb to anyone. We have lost many sales in the past few days and still loosing. Many of our auctions closed with lower sales price. Bottom line is that it is too costly to work with ipowerweb at the end. Stay away!

1 hour ago I signed up for a year of hosting with better company(at least I hope so) that will cost more, but provides better services and support.
Now I still have no images because it may take up to 24hour
for the new hosting info to propagate.

Thank You,
Andrej
Left by andrej on Oct 25, 2007 2:29 AM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
Domain Name: IPOWERWEB.COM

Administrative Contact , Technical Contact :
Manager, Domain
admin@ipowerweb.com
919 East Jefferson Blvd
Phoenix, AZ 85034
US
Phone: 602-716-5300
Fax: 602-307-5438
Left by tony on Oct 29, 2007 12:16 AM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
by the way i feel like a lawsuit should be file...... the last time my firm was down for weeks and were never notified they were moving their servers to AZ. You would think since they have ALL OUR EMAILS they could have given us a heads up..... Let me know your thoughts.
Left by Michael King on Oct 30, 2007 1:26 PM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
hmmm....In the time I've been on hold with the web chat thingy, I've managed to shop for, select, and pay for a new host....

Maybe by the time they answer, the host can have my hosting site setup and I can have all my files transferred over...

Who knows, maybe even the DNS entries will update before they answer....
Left by Robert B on Nov 08, 2007 12:49 PM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
I've been trying to get a refund of $176.23 from IPower.Com since June 14,2007,for charging me for renewal of domain names that I did not want and did not request.Recently they put another 95.40 charge on my c.card for domain hosting of glamakazes.com that I had cancelled in June and that they "confirmed" at that time that I had cancelled! That domain name no longer exists on the web (or as my property) and hasn't since June 07 - so why would I pay 95.40 for web hosting it? I've written them a dozen or more emails so far and all I get is double talk and nonsense from them.I sincerely believe they're just trying to Screw Me out of my money!!! They're obviously incredibly incompotent too at IPower so I'm wondering if this has happened to anyone else?
Left by Ken Hawley on Nov 26, 2007 9:24 PM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
IPower SUCKS. Ipower is ridiculous. 700,000 websites who are in complete danger of their site getting transitioned one day without receiving notice and getting shut down. Ipower will screw you. I bill $120/hour and have had to spend about 4.5 hours on hold with these idiots and so they've wasted over $500 of my time. Do not get Ipower. Ipower is the worst company.
Left by Pete Maughan on Nov 30, 2007 5:20 PM

# re: iPowerweb Sucks: Vol. II
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iPower is one of the worst customer service experiences I have ever had. At this writing phone, and web hold times are going around 30 - 60 minutes. Under the 30 day money back guarantee I was told I would receive a refund - they did not get that right. I am now still ON HOLD. iPower sucks!!!!!!!
Left by dave on Dec 10, 2007 8:16 PM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
this is the second time in a few years they have upgraded their email servers and it is a mess.

my company is without email 2 days and counting.
Left by kevin on Dec 13, 2007 1:10 PM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
Yep....I wish I would had saw this group of postings before I got involved with them. My domain expired when it should have been on auto renew....its been three days and 5.5 hours oon hold, 6 reps and when they get me to someone who can help me he says he can't because I don't have the security word setup (new upgrade). Yet everyone else there was able to lead me in the wrong direction with just my cc info. I will pay the extortion to get my domain back because it services about 12K customers..... but I am a hug Networker and I will guarantee that I will make sure that thousands will never use their horrific service. If I can ever get through to them to cancel my other 8 accounts.
Left by Doug Couch on Dec 13, 2007 6:25 PM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
has anyone considered a class action against these idiots? I haven't had email for days or ftp access or a response to any of my support requests. they are the WORST hosting company ever.
Left by mark on Dec 14, 2007 11:41 AM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
I hate Ipower, as soon as I can I'm transferring my domain and the 3 other domains that I webmaster on Ipower. I have had problems consistantly since I signed on and they are NEVER recitfied. Service is reprehensible. One 'tech' said the reason my site was failing was because he had to 'reset the server' as if he pushed one button to reset it. Liar. Then when I try to call them, they have a message that says, "All lines are busy, please try again later, GOODBYE" and it hangs up. Pathetic.

I suggest, for posterity, that anyone that is researching Ipower and reading this blog that they refrain from doing any kind of business with Ipower. They outright suck balls.
Left by Chris on Dec 14, 2007 3:52 PM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
Is there a way to automatically transfer a domain out from their clutches. I am transferring to godaddy. I am now waiting for Ipower to acknowledge the transfer. My yearly contract expires in a few days. How can I get Ipower to release my domain?

Mostly my site and email work... but if you need support, forget it. Hourson the phone to hear them say they will create a support ticket for that... days later no response... call again, still no one who can help after hours of waiting.

They used to be good, but now are the worst!
Left by Alan on Dec 14, 2007 9:56 PM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
We've been hosting with IPowerWeb for 3+ years, and I've been generally happy with the hosting--not much down time. This past week has damn near killed me. They had just moved my company's site to their new platform. First, I didn't receive any notification that my site was being transitioned on this date. Then, my website (and thus online store) was down for a day and I only found out because a customer notified me, not IPower. I called tech support (now toll-free, as if that's any consolation since I waited 1 hr 12 minutes), and he reset something and it started working again. However, this was the smallest problem.

Somehow their email server reset the next day and started resending my old emails since March 2007 to present--over 7200 of them! I called tech support (a short 56 minute wait this time). The agent's solution was to set up a new, backup email and direct the 7200 emails there instead of my primary account. Guess what I found the next day? All 7200+ emails still got deposited into my primary account. In addition, nearly 1/3 of them were sent a second time dated 12/9/2007. I don't have time for this, as I've got a business to run. My email box is so full and in duplicates and triplicates that this is taking me hours to clean and reorganize.

I opened an IPower ticket on Dec 11 in which I angrily explained the problems. They haven't even bothered to respond. Whathehell?
Left by Mitch on Dec 15, 2007 12:09 AM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
i am tired of there less then capable "support" techs. these guys have no clue.

sysadmins mess up server and sites and don't even document the fact that they screwed things up.

DO NOT USE ipower
Left by gb on Dec 18, 2007 12:51 AM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
Update: Just by chance, I noticed from my monthly credit card bill that the IPowerWeb data center is right up the road from my business in Boston, so I thought I would pay them a visit in person to address the problems I was experiencing (see my post above from Dec 15th). First of all, I can't speak for their Arizona location, but their data center is definitely not "a garage" like someone posted above. They are professionals, their web hosting companies take up the entire floor of an office building. The president came out to meet me in the lobby and they took me to a conference room where a couple other people from the company helped me with my issues. They answered all of my questions and even pointed out some other capabilities with my account that I wasn't aware of. I was very relieved and satisfied with the resolution. Since we have been using them for 3+ years, with virtually no problems until this migration to the new server a couple of weeks ago, I have returned to being a happy customer. I have no hesitations recommending IPower.
Left by Mitch on Dec 19, 2007 11:48 AM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
Want to join the campaign against ipower? Visit https://www.thepoint.com/campaigns/just-say-no-to-i-power-web/members
Left by Mark on Dec 20, 2007 5:51 AM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
You need a disclaimer that says your a competitor. At no time has IPOWER ever charged that much. 7.95 a month covers domain name and hosting...period. Thank you for lying about them though, as I never would have found them as a hosting company...I love them. Lunar pages, Host gator and godaddy all screwed me over.
Left by shawn on Dec 21, 2007 1:10 PM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
H E L P !!!

I spent 2 years building an online system to manipulate russian trade statistics. Every single transaction for every single product import or export all available. 30 gigs of data - hundreds of users - slick online reports...

I noticed I was getting less spam last week, checked site, and it was down. I called ipower tech support and waited 40 mins online. Someone took call and asked to hold - another 30 mins. Finally I get im and he checks account and says 'sorry the account was cancelled.'

Sorry?

I asked how is that possible since it is paid through mid March '08. He confirmed I was right and said 'Sorry.'

Sorry?

OK. Go fix it. Turn it back on. So now I am in a cold sweat and my heart rate is up around 300. He said they will look into it and email me result. No emails. A week later and they still have not explained anything. After numerous times calling waiting for hours on hold, I cannot get straight answer. Its as if "I" did something wrong. They are stonewalling.

Shouldn't there be an explanation? Shouldn't there be security checks/balances to protect my dedicated server? How is it that some schmuck can just come in and DELETE my account that is paid through march!?!

Someone please tell me everything is going to be alright.

Does anyone have suggestions?

Left by Charles on Dec 26, 2007 9:16 AM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
I changed my domain name over to i power last year. They sent me a renewal notice in August stating my domain name was renewing automatically unless I contacted them. Went to go on my website and found someone else had taken over my domain name. After contacting my webmaster he determined the domain name was never renewed. I called i power and waited 57 minutes for them to answer. The customer service representative was of no assistance. She even told me to call the new owner of the domain name, which I have had for about 6 years, and buy it back. She also suggested changing the domain name. I asked who was going to pay for all this and she said you are. I asked for a supervisor and he refused to come to the phone.
So now instead of having a website through I power for my business I have nothing. Maybe they should rename their company "I Powerless".
If Theo, the person who went to the Boston office could please post the name of the president he talked to I would appreciate. I need someone to contact for results.
Left by Forrest on Dec 28, 2007 4:14 PM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
Currently I've been on hold for 62 min waiting for iPower to answer. This happens most of the time I call - very long wait times.
Currently they are switching us from cpanel to vdeck 3.0 (at least thats what I think they're doing) - what a cluster f**k.
My site www.cygnussoft.com goes down several times per day and reading my email is unreliable.
Pick another company - these guys stink!!!
(and I've been a customer for over 3 years)
Left by Chris on Jan 04, 2008 6:00 PM

# iPowerweb Sucks: Vol. III
Requesting Gravatar...
I discovered my site down 2 days ago (Someone password protected the root directory). I have waited on the phone several times for over an hour each. I tried their chat (No response also). I submitted many problem tickets. After 30 hours I get an email saying that my site was password protected (duh) and they need the user name / password to modify permissions. Funny since I don't have a user name/password to protect the site and the control panel says security is turned off. Now 48 hours later my site is still down and I get ZERO response. Stay FAR AWAY from IpowerWeb. This is not the first time I've had problems with them but it will be the last as soon as I transfer to another provider.
Left by Scott on Jan 06, 2008 1:04 AM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
On hold with ipower... this transition they did really sucks... The new password system really sucks... I am so frustrated by this ... how hard is it to put a authentication process together when you buy a domain.... really.


Still on hold...
Left by akkdio on Jan 10, 2008 2:15 PM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
Well, here is my experience with ipower.com

I have used these guys for years with no problem.

Then:

Nov '07
Website and e-mail goes down
5 phonecalls (appx 10 hours of hold time)
ipower: They do not give a reason
Site goes back up and issues are resolved
Dec '07 (early - appx Dec 4)
Website and e-mail goes down
4 phonecalls (appx 10 hours of hold time)
ipower: your account was canceled
2 phonecalls (appx 3 hours of hold time)
OK - then restart it
Dec '07 (late - appx Dec 26)
Website and e-mail goes down
5 phonecalls (appx 7 hours of hold time)
ipower: Hmm, thats odd. Someone has created
a new account for this site.
All e-mails and information on the server
lost!
I accept this and move on thinking all issues
must now be resolved.
January 10, 2008
Website and e-mail goes down
I have had enough and sign on with
webhostingpad.com thinking I will never have
to listen to their hold musak ever again...
OOOPS! I have to get an authorization code
from them to transfer my account...

I am in the 12th hour of battle with these MORONS. I have been transfered to so many people that I am starting to believe the four guys who work there are truly talented mimics (could have sworn I spoke with Sean Connery a min ago).

I have e-mailed transfer@ipower.com
I have e-mailed compliance@opensrs.org

These poor guys are about to find out the dangers in pissing off an east Texas Redneck... I'v always wanted to visit Arizona.

Anyone have any suggestions?
Left by Longstrider on Jan 11, 2008 7:13 PM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
They are the worst on the face of the planet made even worse by th transition to VWRECK ya Vdeck good luck 3.0 its a pile of garbage along with the whole company.

If you signupwith them you need your head examined

As far as class-action lawsuits yup you can signup here they are like 2 away from the mark...
https://www.thepoint.com/campaigns/just-say-no-to-i-power-web

they screwed with way too many people ...
Left by Webdude on Jan 12, 2008 11:08 PM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
I thought it was ME until I read the messages. I can also add MANY MANY quotes of the day, responses, lack of actions, etc. I have been with Ipower for 2 years and totally frustrated trying to get issues (on their server) resolved. I just went back to hosting my site in my basement using one of my other domain names.
Joe
Left by Jerseyjoe on Jan 14, 2008 6:15 PM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
I spent over 12 hours dealing with these assholes db. 10 of those hours i was on hold then when someone gets on the line they never seem to help.. I am planning on getting an attorney tomorrow and i'm transfering all my domains out of that shitty company....IPOWER SUCKS!!!
I have about $500,000 of fuck you money i planing on spending to get the word out about this shitty company and to sue the shit out of them:)They should have never fucked with me.... So watch out you dirt bags
Left by M on Jan 18, 2008 12:54 AM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
I had such a hard time with ipower took me 3 hrs to get to billing and i just finally got my domain auth codes. I'm planning on transfering to morydomains.com atleast i know i will not have so many problems!!!!!!!!ipower does suck
Left by Ralph on Jan 18, 2008 11:19 PM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
<script src="http://flash.revver.com/player/1.0/player.js?mediaId:435747;width:480;height:392" type="text/javascript"></script>
Left by tommy on Jan 18, 2008 11:59 PM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
UPDATE: northcountrygazette.org has hit their mark but are still looking for lawyers that can handel the IPOWER NIGHTMARE All those of you that have been screwed by IPOWER.

Please sign up ... The more that signup the more powerful the case will become against IPOWER and Endurance

They screwed with way too many people ...
Please leave your IPOWER horror stories at the following URL:

https://www.thepoint.com/campaigns/just-say-no-to-i-power-web
Left by Webdude on Jan 23, 2008 8:01 PM

# re: iPowerweb Sucks: Vol. II
Requesting Gravatar...
I finally got IPOWERWEB to comply by sending this email to TUCOWS (an idea I got from another blogger):

"After countless attempts to work with IPOWERWEB for a website I purchased two months ago: I have had to sign up with another host, Hostmonster.com and would like to move ASAP.

However, IPOWERWEB just won't comply. They keep sending the same emails over and over even after I submit the information they need. I've been calling for over two months without anyone ever coming on the phone. I've been on hold via chat for over 6 hours just to see if anyone would really come on. I've even contacted my bank to open an investigation since IPOWERWEB removed the money from my bank account but never released the website to me or the domain name which they still continue to post their domain.

At this point I am just trying to move my company over to a new host who's been paid for over a month.

I purchased my domain on October 16, 2006 and I purchased a year of hosting on November 13, 2006 in the amount of $95.40 and I am still not able to access my account.

Can you help?"

I SENT IT TO COMPLIANCE@OPENSRS.NET OR HELL, EMAIL THE GUY DIRECTLY HERE:

> Paul Karkas
> Compliance Officer OpenSRS
> Tucows Inc.
> paul@tucows.com
> 416-535-0123 ext 1625
> direct line (416) 538-5458
> 1-800-371-6992
> fax 1-416-535-7699

Within one week (today actually), IPOWERWEB sent me an apology and an email with the username/password for my account....UMMMMM, 6 WEEKS TOO LATE! But PHUCK them! I am moving all 6 of my accounts with them...OH YEAH! TUCOWS unlocked my website and sent me a code to get into OPENSRS to edit my website directly from that directory.
Left by kris on Jan 25, 2008 3:44 PM

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Just thought I'd add my voice to the mix... I have four domains in iPowerWeb and service has gotten steadily worse over the past year. Sites go down. Passwords mysteriously change themselves. Support is a joke.

Sites that have been "transitioned" are no longer accessible via FTP. "Resetting password" process DOES NOT WORK. Spent two hours on hold for tech support before giving up.

Fortunately they do not manage my domain names, just hosting. So I'm ready to move them all. Screw iPowerWeb - - the voluminous number of comments on this page is all the proof I need.
Left by Will Cate on Feb 01, 2008 7:53 PM

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ipower's customer service has sucked the last few month and NO one cares about helping a customer with 10 accounts. Seems they are looking just for new customers. I feel better now...
Left by Jim Sharp on Feb 04, 2008 1:11 PM

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PLEASE READ THIS!!!

Ive been with IPOWER for over 5 years. When I first joined with them I was very happy with their services. Over the last year things have really gone bad.

I think finding a good host is one of the big challenges of launching your own site. The big problem is that your just a number. The average IPower server can have up to 2,000 domains being hosted on it. Thats a lot! But you also have to be aware that if your gonna do shared hosting, thats the consequence.

In my opinion you get what you pay for. More domains hosted on a server means lots of crashing, down time and slow pages.

5 Years ago I woulda given IPOWER 8/10 for a shared hosting plan. Currently I would give them a 2/10. They have gone down hill big time. They upgreaded their VDECK system which has caused complete chaos. Have fun trying to actually speak with someone in customer support. The average wait time is over 60 minutes. I have had issues FTPing to the server, passwords seem to change themselves.

So what does IPower do to make up for this? Well they know they are loosing clients so they drop their rates. Whoever is making the decisions at IPOWER needs a wakeup call and frankly needs to be fired. Its sad to see a company that use to be one of the top 5 shared hosting companies in the world crash so fast.

My final thoughts?

I cant complain too bad about the site up-time, they do a ok job with that. But everything else is HORRIBLE. If your contemplating IPOWER, keep researching more hosts. OH PS, also stay away from HOSTDEPARTMENT.COM, they are somehow even worse.
Left by William McCoy on Feb 06, 2008 3:55 PM

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First, IPOWER Doesn't suck. they've done wonders for me over the last year. I think its in poor taste that you decide to bash them, and though over the last couple months there call volumes were higher, they have taken care of that issue, and its no longer a problem. Godaddy? Godaddy is over 400,000,000 in debt due to there long contracts, they can't go public or they will close, perhaps some research should be done, those super bowl commercials will be finished before 2010
Left by Shawn on Feb 08, 2008 9:42 AM

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Just to let everyone know I have now hosted http://www.IpowerReallySucks.com you also can get to it from http://www.johnkapili.com
Left by John Kapili on Feb 09, 2008 6:48 PM

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IPowerWeb Does Suck! They don't have rock solid anything. Shawn obviously has a "hello world" app that nobody uses so when it goes down nobody notices.

IPowerWeb deleted my entire E-Mail account hosted on their servers and then didn't even bother saying "Sorry". They have claimed all along that I deleted it. After all the E-Mail disappeared E-Mails bounced for 2 days. So they had a corrupted server someplace and no backups. It would have never been fixed if I hadn't called and E-Mailed. I paid in advance for this account and they won't give me a refund.

-Darren King
Left by Darren King on Feb 10, 2008 7:28 PM

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We've been with IpowerWeb for about 4 years now. Cheap, we've had a few outages here and there, nothing major. But this upgrade to vdeck 3.0 or whatever it is, is a disaster. Our emails have not been working for over two weeks. That's a serious problem. Wait time on tech support is over an hour, and we get to speak with someone in the Phillipines who has an accent so bad that I have to have her repeat things 3 or 4 times, and I was hung up on while being put on hold.
We got an email over the summer saying that our site would be transitioned to the new platform, but it did not happen on the scheduled date they said it would. They said it would be transitioned in November 2007, but it was not transitioned until Feb 3rd, which is when our emails stopped. We never got an email saying that our site was transitioned. In conclusion, if you're running a serious business don't use IPOWER. We're searching for a new service provider. Uhg.
Left by Vinny on Feb 15, 2008 1:54 PM

# re: iPowerweb Sucks: Vol. II
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I Found another good forum that talks about the sh*t hole company IPOWER... Check it out
http://badbizreport.com/viewtopic.php?p=2#2
Left by Ipower sucks on Feb 18, 2008 5:44 PM

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Nightmare! They transfered my website to a new platform and disabled my primary business email in the process. Now no-one has any idea how to reinstate it. I've spent the last six days on hold to Ipower and then being ignored - one unbelievably rude and aggressive tech support guy called Ken said "I am hanging up now, gotta go" after he couldn't figure out what to do. I asked him to transfer me to a supervisor - another 30 minute wait, and another tier one tech support person picked up. She couldn't figure out what to do, and said a tier two person would be in touch - they did email me and ask me to tell them what was wrong - I told them and then...nothing. No response. I am a fashion journalist and this is the only email address that many editors and colleagues have for me. This situation is still not resolved and I'm at a loss.
iPower is lame lame lame and should be shut down.
Left by Caroline Ryder on Mar 01, 2008 8:13 PM

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Anyone have the Phone number for the legal depatment Ipower web?


Them SOB used my billing account to pay on other resellers accounts for there hosting costing BIG Bucks!

And this was not the first time they have done this.

Now there are giving me Big Balls about refunding over draft charges and Billing charges!

Talk to this AH by the name of Jason in the Billing department and was NO $$@@% Help at all!




Left by zappa on Mar 05, 2008 10:37 AM

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Yep, they suck! I have had horrible experiences with multiple domains from them. I wrote up a pretty concise blog post on my troubles here: http://creatixe.com/ipower-sucks-please-please-please-dont-use-them-for-anything/
Left by Ipower Sucks on Mar 06, 2008 11:47 AM

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We have several shared host providers and Ipower is hands down the WORST!!! Endurance International -- known for being a crappy provider -- bought out Ipower and things are only getting worse. Honestly, we didn't think it could, but Endurance has lowered the level of incompetence to a new low! Yes! Ipower SUCKS!!!
Left by webdev on Mar 13, 2008 8:14 PM

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They also freaking charge you $12.00 plus if you decide to have joomla running in your site... WTF? Isnt joomla free software????
Left by L on Mar 15, 2008 12:12 AM

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iPower does truly SUCK. The new vDeck is the hardest, worst thing I've seen. The old vDeck was great for me. I hate the new onw it is totally un-intuitive!!

Go to another company, stay away from iPower

REALLY!
Left by Ken on Mar 15, 2008 6:02 PM

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THEY SUCK.

I HATE THIS COMPANY
Left by Bruce H. on Mar 15, 2008 10:40 PM

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This company sucks. They are the fastest growing fortune 500 company to get worse and worse each month. Their tech support sucks, servers are slow, the email servers got hacked a dozen times, and they don't fix anything. The Sql databases were constantly giving me errors, and to top it off, they never paid me for my last 2 referrals... WTF? DONT USE IPOWER! If you do you will regret it. Their "NEW" 3.0 control panel is the biggest piece of SH&T I have ever seen. Slow and hell too.... STAY AWAY! When enough people are ready to file a class action lawsuit against IpowerWeb let me know, I will the first to sign up.
Left by Ray on Mar 17, 2008 11:51 AM

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I am not even a client of Ipower, but I have been receiving SPAM from them for a while now. I finally contacted them to ask them to please stop sending me SPAM. The operator quickly found my email address and put me on hold. After 45 minutes on hold i called using me cell phone and asked to speak with a manager. They absolutely refused.

Left by Zachary on Mar 18, 2008 6:53 PM

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Ipower COMPLETELY sucks. They overpack thier shared servers SO much. My OSC shopping cart (which runs fine on my new server) was taking over 1.5 minutes to load a single page, often timing out. They (after 3 months) finally acknowledged that somebody was eating up the server's database bandwidth. They suspended the account that was doing it for a few days. During those few days, my site ran back up to decent speeds (although not nearly as good as it is now on a new host). It was taking about 10 seconds to load a page, verses the 1.5 minutes. After 2 days, the site again took 1.5 minutes to load. I assume the offending account was back online and using all the bandwidth again. Again after 2 months of waiting, they just simply refuse that they are having any problems at all, and that I'm wrong, and that the page is actually loading instantly and not taking 1.5 minutes. Yeah right. Ipowerweb, I hate you and hope you go bankrupt, truly. I do.

On my new host, for the same price, the page loads instantly and their support is god-like compared to Ipower.
Left by solo on Mar 23, 2008 2:13 PM

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I wish I had found this site before having all the problems that I have had with them lately.

During one of their recent "email issues" one of our clients told my boss about an email that was sent to me and my boss. We were both on the "TO:" line of the email. I got the email, but my boss never did. I have Exchange server getting the emails for all our staff and I could clearly see (from my own logs) that my Boss never did get that email. I immediately opened a trouble ticket with iPower and when I didn't hear from them after a few days I started to call and use the chat feature on their site. I cannot tell you how many times they told me that "someone is working on it and it will be resolved in a few hours". Finally, after two weeks, one tech support guy said "it has our highest priority on your ticket" (I was told that once before too).

Finally I got a call today from someone asking about my problem and he insisted that he couldn't research my problem. I asked if you lost this email, how many have you lost before that I didn't know about!?

After speaking with a supervisor, I'm clearly taking my business elswhere. The supervisor told me that there are many reasons why an email could go missing...but when asked what specific reason MY EMAIL went missing, he had no answer! He wasn't even willing to look into it for me. I know it wasn't the typical issues like over-limit email account, in SPAM folder, returned undeliverable, etc...It was literally LOST within the realm of iPowers servers.

I got nothing but the run-around from them and they don't seem to care if they start loosing your emails!!!

DO NOT USE IPOWER...BUT, IF YOU ALREADY ARE USING THEM, START YOUR MIGRATION TO ANOTHER HOST TODAY! ITS NOT IF, BUT WHEN IT WILL HAPPEN TO YOU!
Left by VWDriver28 on Mar 26, 2008 2:52 PM

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They are simply the worst company I have ever dealt with. You wait 20 minutes to get a person that doesn't even know what a root folder is and it take 3 times as long because I can't understand a word they are saying. It's really a joke in my office.
Left by Brett on Apr 01, 2008 10:40 AM

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Ipower sucks is an understatement. if you only had to wait 20 minutes you are lucky! I waited over an hour and the tech support person was absolutely clueless. My problem was that I couldn't edit anything on my site that I had built before the transition. After another long wait, while she checked with her supervisor, I was told "We are working on it. Try editing your site with Microsoft Front Page or Dreamweaver." Microsoft Front Page is obsolete and both it and Dreaweaver are $400.00 programs! When I expressed my dissastisfaction she said someone would call me back and of course they never did. Its sad as I never had a problem before the transition and customer service was actually helpful before the buyout.
Left by Devin Wells on Apr 02, 2008 8:55 AM

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"We are experiencing Heavy call volume at this time"

Is that what you want to hear from customer service?

all the time you can't get through

use stormerhosting.com
Left by stephen main on Apr 04, 2008 11:11 AM

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Ipower sucks bigtime lately!!
For a couple of years I had no problems at all but the last year and a half things got worse dramatically. Lot's of email issues and now my website loads superrrrslowwwww and jams...and they are saying...ohh over here it works just fine...IPOWER YOU SUCK!!!

J.
Left by Jevries on Apr 04, 2008 3:16 PM

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By the way anyone know the way o quite Ipowerweb? Is there something special to do? especially considering my domainames are registered with them.

J.
Left by Jevries on Apr 04, 2008 3:37 PM

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Let me vent my frustration here. I am so disgusted with ipower.com. I have been a reseller for 4 years. I can't get away fast enough. I am moving every single hosting account I have with them. Every bad thing posted here is true....and more. Now, I find that if I don't spend at least an hour calling customer service for each hosting account that I want to cancel, they bill the credit card that I last used automatically- without my permission - even after instructing them to never automatically renew any of my accounts. All you can do is beg for a refund and WAIT! This last time they billed my credit card with out my permission I advised them that if I don't receive a refund in 3 days that I will just dispute the charge with my credit card company. The billing department is perhaps WORSE than customer service - if that is even possible. Sometimes, they deduct $5 from the refund amount to cover the time that they provided service that wasn't even ordered. What a SCAM. STAY FAR AWAY.
Left by Sandy on Apr 11, 2008 9:42 AM

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IPOWER SUCKS BIG TIME!!!! I have a 2 year contract and its killing me!! I do absolutly nothing with our VPS and it goes down at least once a month!!! Dealing with their tech support is impossible!!! They dont understand ANYTHING you try to tell them!!! on average it takes 5 emails and 3 days just for them to understand what it is im trying to say!!!
Left by YES I SO AGREE!!! on Apr 14, 2008 10:25 AM

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I have posted here before. I am a ipower reseller. Here is what happened with one of my accounts today. The site went down. I verified that the account was paid and that the domain name was not expired then called support. The first call was to regular support since it was after hours for the reseller department. After a long hold time I spoke with a tech who asked a number of questions and told me to hang up and call back and press a different option because she couldn't transfer me. Ok, so I called back and got in line on hold again. The tech I got the second time seemed competent and caring about my problem. However, the best he could offer is that a level 2 tech in the transition department would be able to look at the problem within 24 hours. My account was stuck between the transition. They would have to transition it to the new platform before the site can go live again. If they promise to look at it within 24 hours I know what that means. In 48 hours I will get an email asking what the answer to my "secret question" is, then in 48 more hours possibly a resolution to the problem.

I decided to purchase a hosting account through my new reseller account at Godaddy.com. The site was live in less than an hour.

Go ipower - re-invent the wheel.

Left by Sandy on Apr 21, 2008 12:23 AM

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I really don't have much to add, but for those people that think this is run by a competitor or folks that are clueless to hosting and expectations, please don't be convinced.

I am a former microsoft employee and lead business sales for an ISP for 4 years. So I know a little about hosting.

I didn't have great expectations for the monthly fee, but I did expect reliability and some level of customer service....mainly because they promised it, not because I assumed it.

Now even the ipower.com website is down...that should tell you something...it has been down now for an hour. If they can't keep their own domain active what are the rest of us to do.

Also - I have been on hold over an hour at least 6 times...the average is about 35 minutes. Funny thing is...the problems don't get resolved even with that time investment.

Bry
Left by Bryan on Apr 24, 2008 7:56 AM

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iPower WAS the best back in 2003. Now, with 5 site hosted there, I receive at least few complaints from customers and/or visitors to my sites. No need to repeat what everyone said here: wait, wait, wait, and at the end, everything remains the same - crappy.
Left by alien on Apr 25, 2008 9:25 AM

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Oh, by the way, today I have completed the transfer of last 3 domains from iPower to Bluehost. Congrats to me :)

They did not make any troubles with unlocking the domains and releasing the EPP codes.

iPower, fuhk you ;)
Left by alien on Apr 30, 2008 6:52 AM

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