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Theo Moore Questions... Morphology? Longevity? Incept dates?

I used to use this service for my webhosting awhile back, and it was pretty good. Since I was loooking for a reliable service, I decided to go with them again after comparing the services.

Boy, what a mistake.

To this very minute, I've been waiting to get my login information and billing confirmation. I can go to the site, and see that the domain has indeed been used, so I know the billing must have kicked in. However, I've tried on several separate occassions to get the support folks to send me the login info, and sent their billing team e-mails requesting the billing confirmation.

I am currently on hold waiting to cancel my account so I can find another.

Now, I know what you're thinking: couldn't there be a problem with the e-mail? It could be, but I have been receiving e-mails at this address all day. I also received the automated "we'll get back to you" e-mail earlier today.

This shouldn't be this hard, for pete's sake.

I mentioned to the last person with whom I chatted online that I was intending to cancel my account if this most recent attempt to send me e-mail failed. They said "whatever. Can I help with anything else?".

I am not wow-ed with them to say the least. If I can get my blasted money back, I am going to find someone else.

Posted on Wednesday, August 17, 2005 12:55 AM | Back to top


Comments on this post: iPowerWeb Sucks

# re: iPowerWeb Sucks
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iPowerweb DOES suck. I've finally managed to cancel my account with them, but not after they illegally charged my credit card without authorization, and also illegally refused to unlock the domains that I owned. They did the same to my boyfriend. Get out NOW.
Left by Gwen on Aug 23, 2005 3:17 PM

# re: iPowerWeb Sucks
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I agree. They USED to be pretty decent. Never had the slightest problem before, but my site has been down 3 times in the last two months and they wouldn't have corrcted the stupid problems that were their fault unless I sat on hold for a half hour and had to tell them. Maybe they just got to big. They can't seem to handle it anymore. I'm getting out asap.
Left by Sandra on Sep 13, 2005 12:02 PM

# re: iPowerWeb Sucks
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Likewise, they used to be so good, now they absolutely SUCK..... If you are thinking about using them, think again... I'm trying to figure out how to cancel right now...
Left by Sheldon on Sep 18, 2005 7:34 PM

# re: iPowerWeb Sucks
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I agree. Several sites have gone down on their servers the last couple days, and all you get when using the chat with tech online is "admins are working on it". Ive been down all day, and nothing still. I could understand if they were based in florida where the latest hurricane went through, but thats not the case. and when you do call tech support, and wait for over 30 minutes, you get someone you will rarely understand, and who rarely knows what they are doing!! Im going to see about getting out myself.
Left by morkfromork on Oct 26, 2005 3:39 AM

# re: iPowerWeb Sucks
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A couple of years ago ipowerweb was quick to respond and provided good service at a good price. Recently, they billed my credit card for renewal EMEDIATLY after notifying them to cancel my account. IPOWERWEB SUCKS!!!!!!!!!!!
Left by Seth on Nov 14, 2005 5:44 PM

# re: iPowerWeb Sucks
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iPowerWeb deleted my entire 500+ file folder (website) without notifying me! I had paid a lot to have php and MySQL programs installed. Somehow someone created a phishing page for a bank on my site, but still, notify me first, warn me?!?! I am a customer.

They have cost me $1,000's of dollars in revenue, just in time for X-mas, thanks guys. Total jerks.



Left by Aaron on Dec 06, 2005 5:35 PM

# re: iPowerWeb Sucks
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Wow, boss. Sorry to hear about that. I don't know what's come over these people over the years, but something certainly has. I feel your pain, boss.
Left by Theo Moore on Dec 06, 2005 6:37 PM

# re: iPowerWeb Sucks
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Anyone have any problem getting their money back, visit the site www.legalcpu.com, these guys are experts and take them to small claims courts.
Left by Nova on Dec 12, 2005 8:40 PM

# re: iPowerWeb Sucks
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I'm on hold with them now and who knows how
long this hold will last
Left by john doe on Feb 07, 2006 10:55 AM

# re: iPowerWeb Sucks
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Absolutely awful service! Can you call it a service? Where do i start? Website down for more than 8hrs in one day, onhold waiting for tech support for more than an hour only to be dealt with by a non-tech guy and told that a level-2 support engineer would contact me within 24hrs - still waiting, spam filtering system refusing to send us legit emails from clients.. i could go on.. there was a time (several years ago i think when they actually offered an ok deal - not anymore)...
Do not pay for ipowerweb services!
Left by karl on Feb 07, 2006 8:47 PM

# re: iPowerWeb Sucks
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Well I have had my fare share of absolutly HORRIBLE service with ipowerweb. Here is what I have experienced from them in the last 2 years:

-My credit card expired so they were not able to renew my service and never bothered to contact me.

-It tooks 4 days to even talk to a live person after spending hours on hold.

-Trying to transfer my domain took over 7 days to even get in contact with ipowerweb (still in progress)

There are next to impossible to get in touch with both sales and support and once you get in touch with someone they dont seem to have any answers and xfer all over the company.

STAY AWAY FROM IPOWERWEB!!!!

Left by Joe on Feb 13, 2006 6:38 AM

# re: iPowerWeb Sucks
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Wow, sounds like there are lots of unhappy people who have dealt with iPowerWeb. Sorry to hear they've done so many people wrong. :-(

Theo
Left by Theo Moore on Feb 13, 2006 6:50 AM

# re: iPowerWeb Sucks
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I totally agree. I've been with them for 3 years, and up until about 6 months ago they did an OK job with things. These last 6 months (this last month in particular) it has been one failure after another. Their level 1 Tech Support can barely read out of their programmed manual and when you finally tunnel through to a level 3 Tech Support they instantly assume you know nothing. Time after time they made a mistake and tried to blame it on me. Tonight they reset my Frontpage Extensions and then tried to tell me that "Frontpage Extensions tend to be unstalble"! Perhaps they are on their servers, but not in the rest of the world. I'm heading off to another host provider by the end of the month, never to look back again.
Left by Randy on Feb 20, 2006 9:49 PM

# re: iPowerWeb Sucks
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IpowerWeb used to be a good value. Now it's run by arrogant a-holes. I had several website outages for several days in a row. My email stopped working suddenly. Never got it resolved. Switched email to another domain hosted by them. After about six months they shut me out of the domain. no ftp, no http, no email. After several days got ahold of a person who says my site is sending spam. When i go to my domain it says 'we sent an email explaining why you were shut down'. Real funny since they shut off my email. We were running a small leigitimate business, nothing to do with spamming or emails, and all i get is arrogant grief from support people. They assume I'm a spammer. Can't get my domain back. b*st*rds.
Left by Dan McCaffrey on Feb 22, 2006 8:05 PM

# re: iPowerWeb Sucks
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I powerweb totally sucks ass!!!

They never reply back to me and never issue the refund!!!

Left by HK on Apr 12, 2006 8:50 PM

# re: iPowerWeb Sucks
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I will never use windowz servers again , or ipowerweb for that matter! I have been locked out of my site , email , ftp , password! I changed my dns password & locked the site down for now.I am looking for new hosting & may go with my own server. I will never do this again !! BTW I was informed by ipowerless support that some how someone hacked my account ie, from my end??? I run 2 hardware firewalls & 1 software firewall . I think thier techs are way past arrogant more likely on DRUGS! I think they believe that everyone is as STUPID as they are! USE LINUX servers! NEVER use Ipowerless aka ipowerweb !!!
Left by Frank Pettengill on Apr 14, 2006 9:40 AM

# re: iPowerWeb Sucks
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Just in case after reading all these negative comments you are still thinking of joining Ipowerweb, let me sum up my experience with them for you. I have had several accounts with them for several years now I am sick to death of their same crap every time you get in contact with tech support or billing. If you send them an email they never read the contents and send you back an email asking you to supply exactly the same info that was written in the email. Getting any problem resolved with this company takes a ridiculous amount of time. Most of all getting a refund out of their 30 day money back guarantee system is about as much fun as having your tooth extracted at the dentist. You send them an email with the reason for the cancellation and your security details and you get an email back asking for the reason and telling you to supply the security details. Now you send them the details again and you get an email back telling you the money will be refunded within 20 working days. In this hi-tech day and age I thought 20 days to wait for a refund was a little extreme but I gave them the benefit of the doubt.

It has been a couple of months now and I am still waiting. I doubt if I will ever see my money again, but it doesn't matter. I changed all my other sites to another company. I win, Ipowerweb lose.
Left by Greg Williams on Apr 27, 2006 9:14 PM

# re: iPowerWeb Sucks
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Wow, sorry to hear you've had such troubles, too. Seems like so long as nothing goes wrong or you want your money back, things go fine with them. Soon as something goes kaput, they just don't have enough concern to help you. Thanks for the info!

Theo
Left by Theo Moore on Apr 28, 2006 3:40 AM

# re: iPowerWeb Sucks
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Same comments as everyone else. Thye used to be good and i was very happy with them. The last 6 months they totally SUCK!!! I have never seen such a dsiplay of arrogance and greed. I just told them last month they are NOT authiorized to charge my credit card. Of course they did anyway. Luckily I read baout how they hold peoples' domains hostage so I have just transferrd mine and now I will be contesting the charge with my credit card company. Let ipower deal with my credit card company. I am SICK of no service and total greed!!! I will be so happy to see them go under - it sure is coming.
Left by Tamar on May 04, 2006 9:03 PM

# re: iPowerWeb Sucks
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Ipower suck!! Their customer Support is worst!! They used to be good, but they became worse and worse lately.
They made some system changes and it cause of problems. When they can't fix the problem, they just don't reply me at all. Here are 4 biggest issues I have now. I asked them again and again, but they don’t reply me at all.

1. They have fixed email quota. Even I have 3000MB storage; they give very small quota for each email client and can't increase it. This is so stupid!!

2. When you receive email with large attachment, their webmail crush and you can't move/delete the mail. I have bunch of mails are sitting in my inbox because I can do nothing with the mail, and when I touch the mail by mistake, webmail crush!!

3. They upgraded phpMyAdmin version lately but they did not upgrade import component correctly. So, import did not work with the new version any more.

4. They don’t have “My Account” kind of page. I need to contact them when I need to know the status of subscription!!!

I have several clients, and moving all of their website to Lunapages. I don’t have any problem with Lunapages so far (About one year I am using them) Their price is better than ipower and customer service is the BEST in my experiences!
Left by Ivy on May 17, 2006 11:35 AM

# re: iPowerWeb Sucks
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Pfft, Don't even get me started on iDontPowerWeb.

I tried to subscribe for a dedicated server once, i sent them my credit card details, they said something about americas anti terrorism laws and requiring photocopies of photo id like a driving license!!!

AMERICAN ANTI TERRORISM LAWS? I am in the UK, UK citizens do not have SOCIAL SECURITY NUMBERS and there is no way these guys were getting a photocopy of my driving license and i CERTAINLY wasnt going to FAX it.

I gave up and found somewhere more sensible and friendly to their potential customers -- after reading all of this, im glad i wasn't suckered in.
Left by Brain on May 20, 2006 10:45 AM

# re: iPowerWeb Sucks
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You know what - I got sucked in just now!!

They took my credit card info during purchase of a domain. After completing purchase there was no emails from their side and i had no clue as to how to check my domain's status. I emailed them back an waited for one full day..still no reply. So i talked with their live help and this guy was telling me that i should contact so and so in so and so numbers.Now they are asking me to verify that i am the owner of the card to complete the transaction, and Whats more, my 'purchased' domain is still not locked after one complete day!! Blast them ! If i knew it was so much trouble i would not have bothered in the first place. Now i fear that they might charge my card for nothing. Though i have emailed the billing dept stating that i am not using their service anymore and asked not to charge my card, i am not sure whether they will honor my instructions or not. Anyone here can help me please?
Left by aditya on May 20, 2006 1:23 PM

# re: iPowerWeb Sucks
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aditya
Yes, if they do bill you then you might have to wait upto 20 days max for them to return your funds.. I used paypal when i got mine, then i went to paypal and cancelled the subscription, and emailed them to their cancel email which i believe was, refund@ipowerweb.com give them your account details, dont blame, dont yell, dont threat,
Just give them your acc. details that u have so far. and daytime phone number.
They will call you within 2 to 4 hours i believe i waited about 4 hrs then they called me to confirm and try to talk me back in.

I got my full hosting refund but i kept my domain. (above post)

Good luck to you.. Little patience. few deep breaths, they will refund you.

Sry to hear of everyone who has gotten hosed by them.
Left by Programmer on May 30, 2006 7:28 AM

# re: iPowerWeb Sucks
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the manage.srs.net link is typo.
I meant manage.opensrs.net Rocks!
:)
Left by Programmer on May 30, 2006 7:30 AM

# re: iPowerWeb Sucks
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I've got to agree. My dedicated server with iPower has been down for 12 hours now. I can't get support to do anything. I'm getting that sinking feeling. I'm going to look very bad to my customers if they can't get my server back online soon.
Left by hseldon on Jun 19, 2006 5:31 AM

# re: iPowerWeb Sucks
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You think you guys have had bad service, try this. We registered our domain name with them and used them as a hosting service. We have used them for several years. Once a year we pay our bill and we get our domain name and hosting service for another year. This year we send payment as every other year. This year ipowerweb does not renew our domain name! They sent us no information saying we needed to pay a different charge or that their service has changed in any form over previous years. Now someone else owns our domain name. While trying to get someone at ipowerweb to assist, after several hours I'm told that they cannot help me and any further correspondance should go to legal@ipowerweb.com. They offered no help what-so-ever and told a customer they have had for several years they didn't want to do anything to correct their mistake. Do not use them as a hosting service and do not use them to register your domain name. Using them you are likely to loose that valuable domain name.
Left by disgruntled on Jun 20, 2006 4:32 PM

# re: iPowerWeb Sucks
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I wanted to elaborate, as a warning, to anyone considering using iPowerweb. If your website can not be down for DAYS at a time awaiting technical support, do NOT USE iPowerweb. My site has been down for 48 hours now and there is no end in sight. I don't even know if my hard drive still works. Tech support will tell you that a ticket has been sent to their 'SBC' group, who don't have phones and can't be contacted. "You are in the queue and they will get to it as soon as they can" is the line you will get for days. Nothing will help. iPowerweb has screwed my business and shaken confidence in my customers. DO NOT USE IPOWERWEB!!!
Left by hseldon on Jun 20, 2006 5:44 PM

# re: iPowerWeb Sucks
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Ipower does suck, I registered a domain with them and they gave me the wrong log in information! That's pathetic!
Left by Sergio on Jul 22, 2006 5:18 PM

# re: iPowerWeb Sucks
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I have had the 'pleasure' of calling IPOWERWEB's technical support line on numerous occasions. The first thing that you’ll notice is that your expected hold time before someone will ‘help’ you is never less than 24 minutes. Then, to help you relax before making that calm, cool, and collected complaint, they will BLAST ridiculously terrible hold music the entire time you’re on hold. Once you do get through this painful time, more often than not you’ll end up trying to explain your issue(s) in detail to someone who’s first language is not English. Chances are, he’ll get you to hold a few times while he speaks to his supervisor/takes another call/goes to take a pee.

I agree with the comments on here: IPOWERWEB used to be good. I’ve been with them for over 3 years now and they were – for the most part – trouble free and quick to resolve issues. Those days are long gone! I am currently on hold with their tech. support to get some answers as to why my site is down again (the second time in two days). The first conversation that I had with their support staff about this issue yesterday resulted in ‘Jason R.’ blatantly lying to me about what was going on. He tried to tell me that my issue was related to my DNS, so I asked for the IP Address of the server that my site was hosted on. A ping of this address resulted in the server being unreachable. Here is an excerpt of our wonderful conversation:

---------------------------------------------------------------------------

You are now chatting with 'Jason R.'
Jason R.: Thank you for contacting iPower Live Chat. How can I help you?
Sheldon: my domain is down still
Sheldon: 504 gateway timeout
Jason R.: Hi
Jason R.: I'll be happy to assist you.
Sheldon: thank you
Jason R.: So you are having problem accessing the site : armanno.com
Sheldon: yes, that's correct
Sheldon: it was working until about an hour ago
Jason R.: ok
Jason R.: Let me check it
Sheldon: thanks
Jason R.: We have checked your account and please be sure you can access your site as soon as possible from now as our admins are working on it
Jason R.: Till then we need your patience
Sheldon: what is wrong with it, exactly?
Jason R.: Our admins are working on the servers on which your site is hosted and please be sure as soon as it is resolved we will send you the email at *********
Sheldon: and there is no time for resolve?
Jason R.: Please be sure you can access it within next few hours from now
Sheldon: that's most dissatisfying
Sheldon: i have patience, but when paying for a product or service, i think a customer deserves to know what's going on
Jason R.: I will suggest you to try to access your site on proxy servers
Jason R.: as we can access the site without any problem at our end
Jason R.: We have have made the corrective changes for your account and please be sure you can access your site without any problem
Jason R.: as there might be some kind of dns issues which is the reason the domain is not resolving at your end. .. but this isn't a server side issue though..
Sheldon: so, this is a domain name issue?
Sheldon: and you're telling me that address does not time out on your end?
Jason R.: Correct ...we can access site without any problem using the link : www.armanno.com
Sheldon: why would your internet be any different than mine
Sheldon: what's the ip address of the server that armanno.com resides on?
Jason R.: it is 66.235.211.47
Sheldon: no response
Sheldon: 100% loss
Sheldon: so, how can it serve out pages if it's unreachable?
Jason R.: I will suggest you to please try to access your site within next few hours from now
Sheldon: so, you are admitting it's down?
Jason R.: No...as When I am trying to run a ping command at our end it works fine...
Sheldon: that makes no sense
Jason R.: this may be some dns issue at your end..
Sheldon: i am running through the ip address, not the domain name when i ping
Sheldon: there can't be a dns issue
Jason R.: So I will suggest you to please try to access the site within next few hours from now
Sheldon: i'm sorry to say this is unacceptable. i've been with your company for years and things have made a turn for the worse this last year
Sheldon: i think it's time to shop around
Jason R.: I will be right with you.
Jason R.: We have checked your issue and we have to investigate on it so please be sure as soon as it is resolved we will send the email at *****
Jason R.: Thank you for contacting iPower Live Chat.
Jason R.: Have a good night.
Jason R.: Good-bye.

---------------------------------------------------------------------------


As you can read, this is has been a most frustrating experience. My Live Chat with them today was no better.

Please, please, please – stay away from IPOWERWEB!!!!!!!!!
Left by Sheldon on Jul 22, 2006 6:36 PM

# re: iPowerWeb Sucks
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UGGGGG! I can take this. I had the same live chat experience. IPOWERWEB IS THE WORST. my site is down at least an average of 19 hours per month... in the middle if the day! they say its routine maintenance! WTF.. do it at 2am not durring the day when i have business to run and emails to take care of! i call tech support and now one answers the phones. their "live chat" is a joke. They have monkeys working it I am sure. DONT USE IPOWERWEB - you will be sorry if you do.
Left by Larry on Jul 29, 2006 10:47 PM

# re: iPowerWeb Sucks
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Geez! One of my client sites has been down for over 3 days!! I've contaced IPowerWeb over 5x via e-mail, chat support, and phone support from day one!!! Ridiculous. I was promised the site would be up within an hour. Then the next time, they said it's a DNS problem, it'll be fixed withing 3-5 hours. Then they said it's a billing problem, they forgot to credit the account.

It's day four now, and on my 3rd call of the day I finally got someone who took ownership of the problem, and worked with me to get things going. Hopefully the site will come up soon.

Either way, I believe they have lost my business and all future business because they do not hire technicians who know how to take ownership of the problem, and GET THINGS DONE! I hope I can trust my next web host more!
Left by John C on Aug 25, 2006 7:25 PM

# re: iPowerWeb Sucks
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I am in the process of moving every domain I have away from iPowerWeb. I have been with them since 2003 but in the last 6-9 months they have turned into the most incompetent, arrogent idiots on the planet.

During their last "server upgrade" they destroyed all of my personal data (emails, addresses, etc). Apparently, they weren't even smart enough to run backups before they ran a major server upgrade. Breathtaking incompetence.

My session with their LiveChat representative "CindyR" made me so mad I had to go yell into a pillow. She had the nerve to say that "data loss" was acceptable from their point of view.

DO NOT USE IPOWERWEB.
Left by Penny on Oct 08, 2006 5:41 PM

# re: iPowerWeb Sucks
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Upload speed has gone to non-existent. Of course they have no explanation. My mysql databases stay in a constant state of corruption so they must have me hosted on someone's old laptop. Have already signed on with another host. Don't sign up with ipowerweb.
Left by RomeyJ on Oct 15, 2006 9:40 PM

# re: iPowerWeb Sucks
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I am having trouble in uploading files to my Ipowerseb web hosting servers through my ftp program. The connection seems to be reasonably fast (15 KB/s) at the beginning (considering I am in Australia) for the first minute or so and then get very slow (4 KB/s), unstable and dropping all the time.

I have an ADSL2+ connection with up to 1MB upload speed. Here are some other information:

1) I tried with all my 4 different domains hosted in different web hosting servers: host264.ipowerweb.com - host186.ipowerweb.com - host298.ipowerweb.com - host369.ipowerweb.com; all site settings are properly set (port 21, passive transfer etc.) in the ftp program and a connection is established for all of them.

2) I have no trouble in browsing the net with my internet explorer. The connection is fast and stable.

3) When trying with online upload speed test tools with my internet browser the connection seems to be working fine. Online tests, however, usually upload small size files and my problem occur after uploading constantly a large number of files.

4) I am using the fastest multi-thread FTP software (3D-Ftp). The problem occurs both with one or many simultaneous connections. I also tried with other Ftp programs. Ipowerweb supports up to six simultaneous connections.

5) I have no trouble in uploading files to my ISP members.iinet.net.au web hosting space. The direct ftp connection to my ISP is very fast (30 KB/s) and stable.

6) I have tried with three different modems, including Dlink G604T, Alcatel Speed Touch Home (no firewall) and a brand new Billion 7404VGP.

7) I tried both with and without my windows firewall and AVG antivirus. I also temporarily disabled the modem firewalls and do not have any other firewall installed. No difference.

8) I contacted the Level 1 Ipowerweb.com technical support several times and I have been told that there is no problem on their side and that it probably has something to do with port 21 or firewall. They suggested to contact my ISP and to check the size of the file [Incident: 061022-001090].

9) After calling my ISP iinet.net.au tech support I have set port forwarding for the port 21 in the router as recommended. No difference.


I the contacted again Level 1 Ipowerweb Technical Support and I received a reply saying that the matter would be passed onto Level 2 Technical Support.

After 20 days and many soliciting emails I still have not received a reply from Level 2 Technical Support. I have always been satisfied with Ipowerweb services but I do not understand why I get this Ftp upload speed problem and why the Level 2 Technical Support is so slow to reply and solve the issue.


Has anybody ever experienced such a Ftp problem with Ipowerweb? Any solution for that?

Are there other reliable web hosting services (supporting multi-thread ftp connections) with a stable and fast ftp upload speed?


Thank you for your time.

Fabio
Left by Fabio on Nov 13, 2006 9:16 PM

# re: iPowerWeb Sucks
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Unreliable uptime

Ugh... I can't believe how often my site and email are down. It wouldn't be a big deal except I make my living via my website and email!!!!!

The support is often horrible and will try to blame me for thier problems at first and only after an hour of haggling with them do they finally conceed it's a problem on their end.

You can tell the organization is stupid from the top down. They don't even really mention system problems on the website reliably. I don't know how many times I've looked on the iPowerweb.com website to see if there are server problems and there is no mention... so then I sit on the phone or chat for half an hour only to be told "we are having system problems"... Oh, really? Then put it on the website you tools!!! That way you don't waste YOUR time an YOUR CUSTOMERS waiting to be told what they could have easily have read in the support/help section.

iPowerwed is THE WORST web host provider I've ever dealt with. Like others mentioned, they used to be OK... but now they are horrendous... I feel like I need to check my site every day just to make sure it's up!
Left by Cow on Dec 11, 2006 3:29 PM

# re: iPowerWeb Sucks
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Read this link, I have the same crappy experience with them.

http://kb2tfa.wordpress.com/2006/12/18/ipower-review/
Left by kb2tfa on Jan 27, 2007 1:29 PM

# re: iPowerWeb Sucks
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Stupid ipowerweb! I have 2 sites currently with them, one is about to expire(thank God). I will never use them again for anything! I wouldn't even send people I hated to them. My sites are always down and the Tech support is worthless!
Left by Robert on Jan 30, 2007 11:14 PM

# re: iPowerWeb Sucks
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I have been experiencing the EXACT same problem as Fabio. Decent upload speed for a good minute or so-- then it slows down to a crawl. I can't upload anything larger than 100kb. Last night, I spent 30-45 minutes just uploading a 1.4 MB file. That is ridiculous.

I manage a few sites for other people, which are hosted elsewhere. And guess what, definitely don't have this problem FTPing to their servers.

And what does tech support tell me? Everything on their end is fine-- must be my ISP.
Left by Danny on Feb 08, 2007 8:18 PM

# re: iPowerWeb Sucks
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I have to agree w/ everyone else! iPowerWeb does suck! I've been having intermittent problems w/ my email getting failure notices. They tried to blame my Outlook Express client, so I changed to Thunderbird and I stil get some failure notices and some emails even mysteriously dissapear and never reach the intended recipient!
Left by Alan on Mar 15, 2007 2:40 PM

# re: iPowerWeb Sucks
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They were very reliable for several years, but recently our site was down about 4 hours every day for about 3 weeks.

When I talked with tech support, they said that we were on an "old" server and they could move me to a reliable "new" server.

It sounded like a good idea. They said they could copy all the configuration information over once the transfer was complete but that would cost $75.

I just wanted it to work, so I said yes.

He said it would take about 3 hours to do it but he tells everybody to wait 24 hours.

Well, 2 days later I site was nuked. Nothing copied over.

A day after that they inform us that they deleted everything and can't help us. "Sorry for the inconvience!"

I'm on a new hosting provider now that hopefully will be better.
Left by David Boyd on Mar 24, 2007 7:50 PM

# re: iPowerWeb Sucks
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They really sucks. When my credit card was charged for auto domain renewal even after sending auto renewal cancellation request. I tried to contact them through chat service. As I live in UAE I asked them to assist me on giving the international dialing code to the billing dept number.

I requested the guy seven times to include the intl dialing code as the number was not going through, the response was" 1 800 somthing.."

At 8th request he disconnected on my face!

The emails about domain renewal charge even after sending auto renewal cancellation request.
Left by Ayaz Khan on Mar 31, 2007 10:02 AM

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Requesting Gravatar...
Since Dec. 2006 I've only had 1 down period of about 12 hours... it was announced (planned maintenance) by them. (If you knew where to look, which I didn't until my site was down.)

I agree that their Tech Support is mostly people with some sort of script they follow. I have had no success getting anything put through live chat except resetting a MySQL database which locked out once.

The most fun is when the chat support guy tells you that they will e-mail you with the results of your tech support request... and you never hear from them... ever.

Jim
Left by Jim on Apr 04, 2007 10:30 AM

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i flipping hate ipowerweb with a passion. i used to have an account through them, but then got a MUCH BETTER hosting account elsewhere. so, i only had a domain through ipower. well, they neglected to tell me my domain was up for renewal. when i discovered this, the domain had already lapsed, thus causing me to have to pay 160 bucks to get it back. ipowerweb sent me no notification. i have since paid the fee, but am still unable to login to my account. i am still unable to point my domain to my hosting account.

i am now on week 3 of this process and still no results. i have called support 5 times, emailed support a few times, and still no results. i plan on transferring my domain immediately, but they tell me i have to wait 60 days after the renewal of my domain to do this.

i mean seriously, this is ridiculous. ipowerweb makes godaddy look like the greatest hosting company ever.
Left by bret on Apr 16, 2007 10:23 AM

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I completely agree. These clowns will do everything they can to keep you at bay... EXCEPT solve your problems. If there is an issue expect phone calls that don't go anywhere and long email chains that do the same. While I have worked with other hosting providers and have problems (every provider has their fair share) these guys are the worst.
Left by Gino on Apr 24, 2007 12:48 AM

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Ipower web decided to move our domains from cpanel to vdeck- That's was nice, but no prior notice. Email for all domains has been down for over 24 hrs (5/7/07). I'm a reseller and never get through to tech support without a min 45 min wait. Emails sent to tech support take 48 or more to respond to. They always tell me it will be fixed in a few hrs- and it takes sometimes 48 hrs. Admins consistently take their servers down without notice.
Left by Bill C. on May 08, 2007 12:08 PM

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IPower has the worst customer service I have ever experienced. RUDE and curt, some level two tech support butt-head hung up on me early one morning when I requested to speak to his supervisor. Run don't walk away from IPowerweb.
Left by Eric S. on May 14, 2007 10:21 PM

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IPowerWeb is the absolute worst company I have ever dealt with! I've spent several hours over the past few days trying to get a new login to change my site over from their apache servers to use one of their Windows servers. NO ONE THERE KNOWS WHAT IS GOING ON! What a joke. It appears that no one there cares about their existing customers. The last person I spoke to just hung up on me (and I wasn't even being rude). Last year we signed up for three years of service, what a mistake. With this crappy service I'm getting, I don't see my site ever getting back online using service.

I've had it with this company and will probably just eat the cost of using their junk. I'll have to write it off to experience as it's going to cost me more in phone time and down time dealing with these guys than the money I spent to have them host my site.

Anyone checking this blog out and considering IPowerWeb as a provider...don't waste your time and money. Check out what the BBB says about them:

http://data.phoenix.bbb.org/commonreport.html?bid=27007788

Anyone reading this blog and having the same nightmare with IPowerWeb, please submit your problems to the BBB. Hopefully if enough of us tell the BBB how they operate, it will put a huge dent in their business!
Left by Greg B on May 14, 2007 11:09 PM

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While I'm still on my IPowerWeb soap box, I just found this interesting article!

http://stopbadware.org/home/pr_050307

Still considering IPowerWeb to host your site LOL
Left by Greg B on May 14, 2007 11:10 PM

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Same experiences with iPower. About 6 months ago my credit card experied and they didn't even give me any warning that my renewal was up or anything and they turned off the service. Then when I called to reactive it thier billing department was out even though thier posted hours still says they were opened. After they took my billing info again they charged my card but had to call them every day for 2 weeks until they turned my server back on. Now, recently my server has been down 2 weeks and I've put in numerous tickets and they still haven't done a thing to fix it.
Left by Adam F on May 15, 2007 11:21 AM

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Anybody with experience in transfering out. For 2 days getting scripted standard excuses after waiting for hours. 2 days with no email. Tech support useless by phone or chat - evasive answers now it seems they shut down tech support. Run away as fast as your can. Bet they are losing customers by the thousands.
Left by amazed on May 15, 2007 10:06 PM

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I've refrained from posting my thoughts of iPowerWeb on forum or blogs, simply because it wait take so long writing about all the terrible issues I've had over the past 5+ years.

I will simply point out some things that will help convince anyone NOT to do business with IPW.

I was a reseller for over 6 years, and it started out pretty well. Before they grew so big, their support staff was not too bad. The past 3 years I've had the WORST CUSTOMER SERVICE I've ever witnessed in the businees world.

1. The reseller control panel does not update correctly. Domain name and hosting accounts do not show the correct expiration dates! You can imagine what issues this would cause. I had domains that showed expired, but were WORKING, and domains that showed active, but were NOT working.

2.They auto renew your accounts! This has cost me hundreds of dollars in bank overdraft fees, as I do not keep many funds in the bank account. IPW will NOT reimburse you, so don't even try.

3. When an account is renewed, you will have no idea which account it is for! (remember, the reseller control panel doesn't update, something they have admitted to for years)

4. Even when you renew a domain and either call or email them to have them remove the credit card on file, they will either forget to, or simply lie and say they did.

5. You do not get email notifications of accounts or domain names expiring soon. Especially if you've asked them to update the email address they have on file. I called asked them to change my email address, and it did not get done, or someone entered the old one I no longer had later on.

6. Billing. UGH...where do I begin. I was constantly being billed the incorrect reseller price. And this also caused bank overdrafts. They would get it right some of the time, but most time they overcharged me. They can instantly charge your credit/debit card, but getting them to refund any amount takes days or weeks. RIDICULOUS! I know for a fact that you can instantly refund a customer's credit card. I guess since they have so many billing errors, it takes forever for them to get to yours due to their "wait in line" customer service practices.

I will say that a few people there are good. Brent and his supervisor Robert were the only ones that could resolve issues for me. Since I worked for a webhosting company as a unix tech, billing rep, domain reg. coordinator, resolution supervisor, etc., I knew how webhosting companies operate inside and out. I cannot imagine how it must be for customers that are new to webhosting or domain issues.

Since I knew how the business worked, I knew what questions to ask to hopefully get quicker resolutions (I thought). I was able to catch them at many lies, and it wasn't until I told them I had worked for a webhosting company that they would really start trying to help.

I think that customer service in America is pitiful for the most part. I've done many studies, taken courses, etc. and I know what good customer service is. The majority of companies either don't teach their employees enough about it, don't know how or care to, or hire the wrong people.....or all of the above.

iPowerWeb is the epitome of terrible customer service. AVOID AVOID AVOID!!!
Left by Scott B. on May 28, 2007 3:02 PM

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Today is such a joyous day, as ipowerweb retreats into oblivion. www.ipowerweb.com, www.ipower.com, my websites ,and most of my clients websites are gone, it is as if overnight they have disappeared. If you call tech support, the message now reads "WE ARE HAVING SERVER-WIDE ISSUES, WE DON"T KNOW WHEN THIS WILL BE RESOLVED, FOR UPDATES PLEASE GO TO http://helpcenter.ipower.com, I laughed a little even though this is completely unacceptable, because their automated message is telling you to go check for answers to the problems on a server that is currently out of commision. I guess ipower couldn't pay the bills this month. Hope I can switch my clients over to mediatemple.
Left by programmer: Silicon Valley on Jun 14, 2007 10:53 AM

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06-14-2007
Yea, and today their DNS server crashed, lucky for me I use networksoultions!
Left by zappa on Jun 14, 2007 11:37 AM

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I also used to host my site in iPowerweb. Back in 2000 it used to be a good host. Unlimited broadband traffic, lots of web space, tons of extras and all that for a relative low price. But now it really started to suck. Slow servers and lately they appear to be offline very frequently. As a matter of fact, right now on 14th June 2007, all iPowerweb servers seem to be offline for the last couple hours. Not only the hosting servers, but even iPowerweb.com itself and all their support sites like contactipower.com and ipwhelp.com Looks like some hacker had enough of their sucky service and decided to take them down, LOL
Left by Dario on Jun 14, 2007 11:45 AM

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they are known for fraudelent actions. BBB and FTC frequently have to deal with them. please everybody here reading this go to BBB and FTC and file a complaint. crooks like ipower must get banned from business and the net.

max. number of files 50,000 for shared and 200,000 for virtual private server. VPS has NO support btw.
you can find this info NOWHERE on their pages. fraud.

50,000 files ? no matter how many GB they offer your disk quota will exceed below 1GB if you have a normal website. we maxed out at 260MB. yes, MegaBytes. to use up the offered 300GB your average file size has to be 6MB. so they can offer as much space as they want to keep up with competitors, the 50,000 files limit is doing the rest.

the max file size for upload via PHP or ASP script is 2MB. so forget about open photo albums or similar.

they charge your credit card as they like without further notice. it is almost impossible to get a refund.

database tables and email accounts disappear overnight. they demand 50USD for a database restore, email accounts can not be restored.

they suspend or lose entire accounts and claim not to be responsible for the loss.

if you try and transfer an account or domain name they punish you with giving you hassle all the way and charge your credit card again.

the support is non-existant. the unskilled and untrained reps can not speak proper english and only fire text blocks at you. they are not connected to any department and tell you to send emails to the support which never get answered except with automated responses. the support is very slow, repelling, and rude if you insist on resolving your issue. hotline leaves you on hold for at least 40 minutes and then hangs up on you. they lie to you, give you run-arounds.

you can NOT change the password for your domain yourself. you have NO control over billing issues or any history.

we still have two accounts there and one domain name. we can't access any of them...
Left by Roland van Helven on Jul 26, 2007 3:13 AM

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These guys suck, and they're idiots too.

It's been a week, and 37 emails back and forth, and I still can't use the domains I purchased from them. Now they seem to be ignoring me 'cause I haven't heard back from them in almost 2 days.

And on top of all that, they ask me every time for the last 4 digits of my credit card, despite the fact that their messages include all of the email history going back and forth, with my credit card number sited at least 3-4 times.

What a bunch of fuckups!
Left by s on Aug 13, 2007 11:13 PM

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My domain failed to auto-renew....and I never got any email telling me the renewal failed.

Unfortunately, that domain was hosting ads for all of my other domains. So lots of lost commissions....

Plus, I had several hundred email addresses on that domain that forwarded to a central address.

I echo the sentiments of other posters. I also discovered another domain that I never got the emails on, which now is in the hands of someone else.
Left by Please Kiss iPowerWeb Goodbye on Aug 31, 2007 8:33 PM

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Folks I am another victim of IPOWER sucking. I encourage EVERYONE to do the same as I have and a few others. Telling people here is GREAT, but to do some real damage to IPOWERS credibility - not that they are doing a great job themselves.

GOOGLE "BBB" stands for Better Business Bureau and lodge a complaint. It take no time to do so or at least no more time than it took us to complain here.

1-2 clicks they have you directly on the Arizona BBB complaint entry form. NO Muss and No Fuss - the only way federal regulators will start to take a serious look at this company is if all off is instead of bitchin and whining here actually take the time to file a complaint with the BBB.

Also ask IPower to refund your money when you get fed up. Ask for reimbursement as part of your settlement on the BBB. When complaints start moving into the thousands then IPOwer will be forced to either close it doors or smarten up. The way IPower is running their business now is disrespectable on the highest order.

Good luck all of you... Remember Google "BBB" punch in IPOwer Web at their site and lodge an official complaint.

Left by Rod on Sep 05, 2007 6:50 PM

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DO not ever use ipowerweb. I've had hosting with them for a few years now (I'm amazed I stayed with them that long) and have had nothing but crappy service. I've had lots of downtime with my site, numerous technical and billing frustrations with them, and overall have had a worse experience with this company than with any other company I've ever dealt with in my life.

Stay far away from ipowerweb.
Left by Joe on Sep 07, 2007 4:25 PM

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Add me to the list of Ipowerweb haters. My email has been down for 2 days now. I waited over an hour for tech support for 2 days now. The identified the problem on their end - software related. They keep telling me they know about it and are working on it. For 2 days, they've been telling me this!! I'm asking for a refund of all the money I've spent with them and removing both of my domains from them as soon as humanly possible. Do not use them under any circumstances, for any reason. They're cheap, but it is absolutely not worth it.
Left by Matt on Sep 19, 2007 8:00 PM

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I, too, am now an iPowerWeb hater. At first, there were no issues. For the past few months, however, my site has been down more times that it has been up! At one point, my site was down for 13 days, with me contacting iPowerWeb daily. I took the advice on this site and filed with the BBB.
Left by Wende on Sep 30, 2007 12:39 AM

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I registered a fairly large number of domain names with iPower a couple years ago and have regretted it ever since.
Even though I transferred my domain names away from them a year ago, they continue to bill me for renewals. I believe that is against the law as my domain names are no longer associated with them in any way.
I have told them at least 20 times that I have no domain names with them and to take me off their mailing lists, and they assure me each time that they will take care of it - then I receive another iPower newsletter, auto-renewal notice, etc.
iPower is a criminal organization. Do not use their domain name registration or hosting services!
Left by Buce on Oct 03, 2007 8:09 PM

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I've used Aquest Hosting (http://www.aquesthosting.com/) for years...no major problems, and the 1 minor problem I had was resolved extremely fast. I've never had a problem getting in touch with someone when I needed to ask a question about hosting or upgrading my account....these guys rock!
Left by Lou on Oct 05, 2007 7:01 AM

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I have a client using ipowerweb. Their email has been down for 11 days now. They don't know what's wrong and apparently can't fix it. I had their lead tech tell me last night "I'm sorry things are not going perfectly for you"! OMG! They really suck! Please, anyone who uses them FIND ANOTHER HOSTING COMPANY! I spent over 1 hour on the phone and 95% of that time was waiting listening to their awful music.

My recommendations, IXwebhosting.
Left by Susie on Oct 14, 2007 11:03 AM

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Its really funny how they pickup your phone call quick at sales once they get your money and you call billing or support back they take for ever to answer and they get really rude. i hope they will not last, they are just a punsh of theifs.
Left by kwi on Oct 24, 2007 12:14 AM

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Ipowerweb got me on the price and I had no issues at first. Then they "migrated Servers" which means they lost all of my emails including ones pertaining to a Law Suit I was involved in. Their customer service was not helpful at all. Now I'm lucky if I can check my email with out getting... ERROR: Connection dropped by IMAP server. I'm looking to move my service from them ASAP and will never recommend them to anyone as reliable service.
Left by Gar1and on Oct 26, 2007 9:44 AM

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I have been on hold for a running total of 45 minutes, at the same time the "live" chat wait time is a whopping 56 minutes. This is UNACCEPTABLE. My issue is not even that hard to fix, just a DNS transfer, that's it! Why do I have to wait this much?!?
Left by Ryan on Oct 26, 2007 5:14 PM

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I am also on hold waiting to cancel. I've been on hold for about two hours now. I am also on hold on the on-line "chat"...same time.

Can't even get ahold of them to pay a bill.

Pretty bad "customer support", service or whatever you want to call it. I can't wait to put this company in my past.
Left by Mary on Oct 30, 2007 12:20 PM

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I have tried to cancel their service with 5 different e-mails. They said I had an expired credit card on one of the e-mails they sent and I was thrilled that finally I could be gone from them. But they sent me another e-mail stating that they had renewed me and my new expiration date is for 11/12/2008. I told them I tried to cancel 5 times before that and they wrote me back and said they are sorry to see me go and would release me 2 days before my expiration date which is now 11/10/2008. I am being held hostage. I am filing a formal complaint with ICAAN who is the watchdog of Tucaws which is the owner of our domain names. Ipowerweb is only a service provider. I suggest everyone call ICAAN at http://www.icann.org/general/contact.htm
Phone: +1.310.823.9358
Left by Bonnie Star on Oct 31, 2007 12:03 AM

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Ipower SUCKS....
CUSTOMER SERvice is a joke!!!!!
HOPE THEY ALL GET FIRED THEY ARE Worthless.
My website that I bought and paid for has been unaccessible for a week now and I can't get it taken care of.
Each time you call it's a 45+ minute wait.
If I can stop 1 person from buing from them then this is worth it.
It's the only justice you can get when dealing with these morons cause they just don't care!!!
DONT BUY FROM IPOWER
Left by Mike 11/1/07 on Nov 01, 2007 8:47 PM

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I HATE Ipower. I've been with them for 5+ years as I've built my web design business. Things have been sort of okay until the past week when they changed to their new setup. I detest the new kiosk and total lack of response from them. I just fired off my second e-mail in 2 days to their support dept. with no responses. I'm trying to resolve 3 separate issues. Forget about calling - paint dries quicker than they answer support calls. I need a new hosting provider - any suggestions???
Left by Karen A on Nov 01, 2007 10:18 PM

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Been on hold 3 hours.....yesterday was down all day.....today I called about the site being extremely slow ALL the time...and they say that everything looks normal on their side....

mmm... I've had about 20 people complain that the site is ridiculously slow...it's NOT my imagination....they don't want to put it on a new server...
Left by Robert B on Nov 02, 2007 4:05 PM

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One word about them "nightmare" , i have been with them for 5 year , two week ago my mysql can't add user to any databse and i have been send support ticket and clear stated what was wrong . What they did is ask for what was wrong and then you have to verify your security question , after i did all the thing they ask and got back the same question for finish secure question and what was wrong . now i'm moving to another host , i'm really tired of their service . ticket usually took 24-48 hour to get an email answer. Stay away from them and if you have a site with them better move before the nightmare begin
Left by Qn on Nov 04, 2007 7:32 AM

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they took my website and i can not change the dns because they park it.
is anyone suing them yet?
how do we get back at them?
Left by bob on Nov 06, 2007 9:44 AM

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Yeah, this is a HORRIBLE company. They were fine for the first couple of years even though the hold times were a bit long. When my 1 year billing period was up last June, they renewed me for a year instead of the 3 months I asked for. When I called to inform them that I only wanted three months, the guy signed me up for a "less expensive" one year package. They did not credit me the entire amount I was owed. Not only that, but my site ended up on the cancellation list wiped it out EVEN THOUGH THE BILL WAS PAID! When I asked for them to restore, the last copy of the site (and MySql database) they had saved was 15 months prior! When I questioned them about it (after waiting on hold for an hour on numerous occasions), they said it was my responsiblity to do backups and I should've read the fine print. I then pointed out that their advertising promises regular backups. They said yes but there are no guaranteese and I should've backed up myself.

I would've switched then but they offered me three free months. Then a**holes never refunded the money they owed AND three months later, I could not log into the control panel. After more phone calls (where I had to wait well over an hour each time) and e-mails that were ignored, they finally took care of this problem. Two weeks later, some IDIOT working there re-opened the ticket and ended up pulling the site again. I complained and they restored the site but not the database. I've had enough and I'm switching even though I'm paid through next year. I plan to write my credit card company and BBB to try and get my money back. I've NEVER dealt with a company as incompetent and unprofessional as this one.

Hold times were ALWAYS over an hour long. The employees were rude and they would never transfer you to a manager. Whenever I had a question I needed answered, they either ignored me or we were suddenly "disconnected". What a bunch of crooks.
Left by Rich Mason on Nov 11, 2007 10:08 PM

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I have had similar problems in that they fix NOTHING! My website has not been able to load pictures for over a month and 7 phone calls and 2 e-mails later it is still down. I HATE THEM! The hold times are over an hour long and they cannot fix anything. There is not even a word that describes their complete IGNORANCE WITH TECHNOLOGY. If I could get into my site I could fix the problem in 5 minutes or less. However the part that is causing the error is controlled only by their stupid tech support.

BEWARE of their billing also because they will try to get you to spend tons of money for things like domain name renewal. They have very high pressure sales once you are a customer. Their rep tried to tell me that I needed to pay over $300 to renew my domain when in fact it was $6.95.

TERRIBLE DOES NOT BEGIN TO DESCRIBE IPOWER! BUYER BEWARE!
Left by Tina on Nov 14, 2007 5:05 PM

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Ipower is the worst thing ever!!! I would recommend everyone filing a complaint to the BBB, it is fast and simple.

I am a web designer and I actually referred all my
clients to ipower. What a big mistake!!!!
Left by Rudy on Nov 19, 2007 6:20 AM

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Ipowerweb was ok for a couple of years but recently they started migrating their servers and they have lost all my data.

When I called their tech support, he told me that they are in the business of web hosting and not data back up. So they might not be able to recover the data. what kind of answer is that?

If they don't recover my data, I will definitely file a complaint against them.

Left by Ash on Nov 25, 2007 7:32 PM

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I had a nightmare with them also. They are rude and ignore your emails. They do one thing at a time after 3 months request.
Left by william on Dec 07, 2007 12:40 AM

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I don't even want to go into details about how bad this company is, so I'm just going to name off a few quick things I've experienced and say that NO ONE SHOULD EVER EVER USE THIS COMPANY. Please, I beg you, save yourself the hassle. Find another provider, Ipowerweb is the worst company I've ever had to deal with in my life. My last conversation with one of their representatives I had to threaten to sue to get my money back after they fraudulently charged me for something and the billing representative was rude to me and refused to reimburse me for the charge. Note: I used them for 3 years (2004-2007).


--------------------------------------------

Summary of Ipower:
Representatives are either nice and can't help you, or can help you but are rude.

They forgot to renew my domain one year after I renewed my service with them and it expired on me. After calling them up, their response was basically "oops...".

Their Sales dept., Billing dept., and Tech dept., are all separate entities and don't communicate well together.

Their Sales representatives are not trustworthy, their billing representatives are a pain in the butt to deal with, and their tech people take forever to get in touch with, and even then they are not very helpful.

I had my site shut down after my credit card on file with them expired. They were trying to send the renewal notices to my old email I originally used to sign up with them years earlier, even though I've contacted their tech support probably 10 times using my current email (every time confirming I'm the owner), AND the last couple times I renewed my service with them I used my current email address. yet they still somehow weren't smart enough to send a notice to my current email. And to boot, after I got in contact with them and updated my card info, they charged me $50 to have my account re-activated and then refused to take that charge off my card even after I explained that I never got the notices since they were sending them to my old email (which was mostly their fault).

My site, throughout the 3 years I was with them, was down an average (using a conservative estimate) of 2 days out of every month. This is even after I asked them to move me to a more reliable server (which was a hassle too, see below).

At one point I asked that they move my site to a more reliable server. They quickly complied by moving my account. What they neglected to tell me is that moving my "Account" to a new server does not include moving any of my files or databases, and they wanted to charge me an extra $75 or something like that to move my site over to the new server. Suffice to say that I was not happy with them for neglecting to tell me this before moving my account, as I would have just gotten a new host had I known I would have to move everything myself anyways. BUT I had hope that maybe the new server would solve the reliability problems I had been experiencing and so I took the time to move everything over. In the end however, my site was hardly any more reliable than before and still experienced frequent downtime.

--------------------------------------------


The bottom line: Please don't ever use this company. What I described above is just a few of the more annoying things I had to deal with over the years. There is no way I can accurately describe to you the frustration of having to contact their tech or billing departments dozens of times, waiting on hold for long periods of time only to deal with people that can't help you, dealing with infuriating corporate mumbo jumbo because their company is badly organized and can't communicate within itself, having your site stop working for no good reason, getting treated like trash by people working at the company because they don't care about you, etc. So please, STAY away from Ipower; There's been so many issues I've had with them that I can't even remember them all.

- Joe
Left by Joe on Dec 12, 2007 5:35 PM

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They won't unlock my damn domain so I can transfer. How can I report them.
Left by Jefferey Brown on Dec 17, 2007 11:33 AM

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See the URL?
Well, it is just about dead now. Ipowerweb has ignored my requests for help for 72 hours.
They annonced a new platform for better service, what a joke. I am out of business
Left by Dan on Dec 20, 2007 6:34 PM

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Ipowerweb is one of the worst nightmares I have yet run into. If you don't mind being on hold for 90-120 minutes, don't mind illegal charges on your credit card, don't mind children running a company, and don't mind tech support who don't offer any technical expertise and don't offer anything but BAD service, then ipowerweb is for you!

They used to be mildly acceptable. But they have gone from mildly acceptable to an absolute nightmare.

I recently spent about 7-8 days, waiting for a single 5 minutes issue to be taken care of, and after spending some 7-8 days waiting, and roughly 14 hours on hold during all the calls during this time, get this; They inform me that my account is overdue. And they can no longer provide "technical support" until the account is paid up in full.

I explained to them that one of the techs earlier in the day mentioned this, and I told them that I never received a bill from ipowerweb. And would gladly send them a check in the mail, but wouldn't give them my credit card # because they illegally charged it in the past.

So after 7-8 days of spending 1-2 hours on hold a day, over a simple, yet very critical issue, they cut me off from tech support, and this was a blessing, as I am now, as I write, migrating my files to a new provider.

Ipowerweb is by far the worst company online that I have ever dealt with, and this by a wide margin.

STAY AWAY FROM IPOWERWEB AND DO NOT BE LURED IN BY ALL THEY "CLAIM" TO PROVIDE, because it is all an illusion.

Ipowerweb is by far the worst company on the web, at least of all the companies I am aware of, and I have 4 years of waiting on hold with them under my belt, so I am more than qualified to tell you just how horrible this company is.

Sincerely,
Phil Jayhan
Admin
http://www.letsrollforums.com

Left by Phil Jayhan on Dec 22, 2007 9:53 PM

# re: iPowerWeb Sucks
Requesting Gravatar...
Thanks Theo,

Ya, it was a good one. Long overdue. The only reason I stayed with them was because I am ignorant of being able to do anything technical. In a way, I was held hostage by my ignorance and Ipowerweb.

Ipowerweb has sunken to such depths of horrible customer abuse, it is unimaginable. It is a company run by children and abusive management. They couldn't care less about providing any customer support. As they feel once they have your files on their server, that they "own you."

If I had only two choices left in the world, to use Ipowerweb for an ISP or to stick pins in my eyes, I would choose sticking pins in my eyes. They are that bad.

I hope their company rots in hell. So glad to be migrating my websites away from them now, as I now have someone willing to help in this process.

Sincerely,
Phil Jayhan

Left by Phil Jayhan on Dec 23, 2007 3:46 PM

# Messahe for Jeffrey Brown
Requesting Gravatar...
Jeffrey,

Here is how to unlock your domains; It will require at least one more grueling and painful phone call to Ipower, but will be worth it to be free from their abuse; Call them up, wait on hold till they answer (Probably by New Years) and tell them to send you your password for this section of their website, where you can repoint your domain name and unlock it;

https://manage.opensrs.net/

And Stay on the phone until the email arrives in your email box, or, as we all know, it will never arrive. (Delete your spam first, in case it goes there)

Then when the email arrives, log in, with the tech still on the phone, and make sure to unlock your domain name (there is a link heading for this) and then to repoint your DNS pointers, server 1 and server 2 to your new domain. (Make sure you have your new domain DNS pointers ready at hand when you do this)

And then press enter. And the new DNS pointing should go into effect within 24 hours. It only took mine 10 hours.

Hope this helps! Maybe Theo who has Admin access here can email you these instructions to help you along your way.

And in the meantime, we should all start local support groups for survivors of Ipowerweb's abuse.

Cheers-
Phil Jayhan

P.S. Make sure that you both UNLOCK your domain as well as to REPOINT YOUR DNS POINTERS.
Left by Phil Jayhan on Dec 23, 2007 3:57 PM

# re: iPowerWeb Sucks
Requesting Gravatar...
H E L P !!!

I spent 2 years building an online system to manipulate russian trade statistics. Every single transaction for every single product import or export all available. 30 gigs of data - hundreds of users - slick online reports...

I noticed I was getting less spam last week, checked site, and it was down. I called ipower tech support and waited 40 mins online. Someone took call and asked to hold - another 30 mins. Finally I get im and he checks account and says 'sorry the account was cancelled.'

Sorry?

I asked how is that possible since it is paid through mid March '08. He confirmed I was right and said 'Sorry.'

Sorry?

OK. Go fix it. Turn it back on. So now I am in a cold sweat and my heart rate is up around 300. He said they will look into it and email me result. No emails. A week later and they still have not explained anything. After numerous times calling waiting for hours on hold, I cannot get straight answer. Its as if "I" did something wrong. They are stonewalling.

Shouldn't there be an explanation? Shouldn't there be security checks/balances to protect my dedicated server? How is it that some schmuck can just come in and DELETE my account that is paid through march!?!

Someone please tell me everything is going to be alright.

Does anyone have suggestions?
Left by Charles on Dec 26, 2007 12:01 PM

# re: iPowerWeb Sucks
Requesting Gravatar...
I got an email form I power saying my account is passed due and will cancel in 48 hours. I called them and they also just said sorry, disregard because it has 6 more months of paid service. I also got on to their new vdeck and it screwed up my site. They say the check the site after they converted it but they did not at all. I was on hold over 30 minutes the other day and then asked to wait again and saty on hold for over 30 more with no resolution to my problem. I ended up fixingin it on my own but took most of the day. I am not sure I want to stay anymore. Are they financiall in trouble???
Left by Dave in OH on Jan 01, 2008 5:19 PM

# re: iPowerWeb Sucks
Requesting Gravatar...
I called iPowerWeb multiple times and I had to give up each time after hearing the holding music for almost one hour without being answered. I already switched to another company. The only thing I want to do is to cancel my accout with iPowerWeb. I was unable to contact persons from billing and support persons. One time I got lucky on the phone was a salesperson. But he did not handle closing account.

I am going to write a letter personally, and mail it to iPowerWeb.

What a frustration experience.
Left by Eric on Jan 02, 2008 12:53 PM

# re: iPowerWeb Sucks
Requesting Gravatar...
Wow.. what a disappointment... I have been using ipowerweb for about 5 years and only had slight issues. They always fixed the problem. With the migration to the vdeck 3.0 it has caused man people lots of money and time to resolve there issues. I have given up on the whole phone thing. I am currently waiting 40 mins for live chat. What a joke! What happened Ipower? You used to rock! :(
Left by Jonathon on Jan 03, 2008 3:09 PM

# re: iPowerWeb Sucks
Requesting Gravatar...
January 5, 2008

Can someone please help me. I have to get out
of this Ipowerweb asap. We have two domaind hosted for 3 years now and this is it for me.

I have said that so many times but this time I have to.

No emails for 4 days now. Went into Vdeck webmail to get messages that were not being forwarded to me at adelphia.

Now can not get anymore.

I waited 3 hours per day evryday to speak some idiot in the Philipines (diiferent person everytime) and have a diff reasom every time.

No one "ever, ever" calls back :ever"

They gave me a site to get out and transfer to another company but when I tried it it did not work.

Who is the best company to go with. We send and receive 100 emails per day 6 days per week year round. We have two domains that we need forwarded to our local service.

Can a new company do all of this for me?

Help, Bill in San Diego
Left by bill murray on Jan 05, 2008 9:59 AM

# re: iPowerWeb Sucks
Requesting Gravatar...
OMG! I am so glad there are others out there ranting about IPOWER. I have been with them for over 5 years with muliple clients hosting with them. LATELY, they have sucked royally. After two months, I am still trying to actually talk to someone to refund my account & point my domain to another host which I paid for and haven't been able to use yet.

Does anyone know where we can complain and it will actually produce results?
Left by kris lee on Jan 07, 2008 8:18 PM

# re: iPowerWeb Sucks
Requesting Gravatar...
iPower.com suck on customer support in the last 2 years. Getting someone on the phone for support is a joke, but if you select sale option on the phone call you get a person.

need to report to BBB on the status of this hosting company.
Left by Pablo on Jan 08, 2008 3:04 PM

# Share your iPower Web Sucks story
Requesting Gravatar...
I just started iPowerComplaints.com as a place for customers to vent and tell their horror stories with iPower web hosting. Hopefully if we can get enough of these in a single place the company will fix their problems, or customers will simply leave. Please post your iPower horror story at ia href="http://ipowercomplaints.com">iPowerComplaints.com.
Left by Matt on Jan 09, 2008 1:09 AM

# re: iPowerWeb Sucks
Requesting Gravatar...
I used to have SO MUCH problems with them. I finally left. THey absolutely suck
Left by Nima on Jan 11, 2008 12:13 PM

# re: iPowerWeb Sucks
Requesting Gravatar...
OH MY FREAKIN GAWD AM I EVER PISSED!!!!

I am a reseller for these 'dipshits' and am constantly being made a fool of when they mess with my clients websites and don't even inform me.

Latest one...

one of my clients sites......one of my biggest ones is about to be canceled and deleted because the credit card info didnt go through.....of course I had no idea it was even due becuase they stopped giving email notification to me of when my sites are due.

I have been on hold for 45 minutes so far trying to contact them and have made a few attempts at backing up this persons site through the wonderfull Vdeck with no luck at all.....I cant download anything from the vdeck and when I do a site buck up they stick the zipped file in the ftp that I can't access.

I have 21 websites with Ipower and every FREAKIN ONE OF THEM ARE GONA BE MOVED ASAP!

Betting thats gona be an adventure becuase they dont give me access to any option to change name severs and I cont seem to contact them.

Left by 108billy on Jan 12, 2008 2:50 PM

# re: iPowerWeb Sucks
Requesting Gravatar...
I too have noted changes in Ipowerweb in the past 6 months. Ever since they went away from Vdeck.

Let's all put our heads together and find a new host. Where do we go from here? Lots of comments about getting away from Ipowerweb, but no one recommending where to go.
Left by Ron on Jan 13, 2008 6:16 AM

# re: iPowerWeb Sucks
Requesting Gravatar...
shxx i'm still on hold after 50 min... just want to log in... guess everyone is on hold too....
Left by larry on Jan 13, 2008 12:13 PM

# re: iPowerWeb Sucks
Requesting Gravatar...
I'm transfering to morydomains.com but they don't seem to give me the proper info i need to transfer..I must have spent over 8 hours on the phone..Thomas Gorney the Scum of the internet.Karma will catch up to that asshole..
Left by Tiffany on Jan 18, 2008 11:25 PM

# re: iPowerWeb Sucks BAD!!!!
Requesting Gravatar...
I suffered with iPower Web. As a website design company, I took on a customer who already had hosting with iPower. Wow what a nightmare. At once all my my PHP forms and scripts stopped working. It took three hours on hold with tech and a chat session for them to tell me I was logging on to the wrong control panel and thats why the scripts failed! WHAT A JOKE!

I recommend Bluehost.com or liquidweb.com
Left by Ralph on Jan 19, 2008 5:01 PM

# re: iPowerWeb Sucks
Requesting Gravatar...
Worst hosting company EVER!

Lost two VERY important domains EVEN THOUGH THEY CHARGED ME TO RENEW THEM! I've got the debit cards statements proving it. One was my mothers site I had in her memory and the other was for my business!!!

When I contact them, they tell me I should contact the new owner and see how much they will sell it to me. AFTER THEM LOOSING IT!!!!!!!!


IPOWER YOU SON OF A BITCHES!!!!
Left by Marcus on Jan 23, 2008 9:53 PM

# re: iPowerWeb Sucks - REALLY
Requesting Gravatar...
I'm adding my vote to IPOWER SUCKS. Too amazed and angry to type. Their SUPPORT SUBMIT form doesn't even work now!!!!
Left by Jacob on Jan 24, 2008 1:12 AM

# re: iPowerWeb Sucks
Requesting Gravatar...
I finally got IPOWERWEB to comply by sending this email to TUCOWS (an idea I got from another blogger):

"After countless attempts to work with IPOWERWEB for a website I purchased two months ago: I have had to sign up with another host, Hostmonster.com and would like to move ASAP.

However, IPOWERWEB just won't comply. They keep sending the same emails over and over even after I submit the information they need. I've been calling for over two months without anyone ever coming on the phone. I've been on hold via chat for over 6 hours just to see if anyone would really come on. I've even contacted my bank to open an investigation since IPOWERWEB removed the money from my bank account but never released the website to me or the domain name which they still continue to post their domain.

At this point I am just trying to move my company over to a new host who's been paid for over a month.

I purchased my domain on October 16, 2006 and I purchased a year of hosting on November 13, 2006 in the amount of $95.40 and I am still not able to access my account.

Can you help?"

I SENT IT TO COMPLIANCE@OPENSRS.NET OR HELL, EMAIL THE GUY DIRECTLY HERE:

> Paul Karkas
> Compliance Officer OpenSRS
> Tucows Inc.
> paul@tucows.com
> 416-535-0123 ext 1625
> direct line (416) 538-5458
> 1-800-371-6992
> fax 1-416-535-7699

Within one week (today actually), IPOWERWEB sent me an apology and an email with the username/password for my account....UMMMMM, 6 WEEKS TOO LATE! But PHUCK them! I am moving all 6 of my accounts with them...OH YEAH! TUCOWS unlocked my website and sent me a code to get into OPENSRS to edit my website directly from that directory.
Left by kris on Jan 25, 2008 3:40 PM

# re: iPowerWeb Sucks
Requesting Gravatar...
Add me to the list folks....

1 hour+ long hold times are outrageous....

slow resolutions on problems...

They used to be good... but the last 6 to 8 mnths have been absolutely painful.
Left by rkern on Jan 26, 2008 5:44 PM

# re: iPowerWeb Sucks
Requesting Gravatar...
Well, I agree IpowerWeb sucks big time. I recommended them to about 10 of clients. Huge mistake!! Now I have to keep spending hours fixing their screw ups. Just yesterday I spent 4 hours of non-billable time to rebuild forms that were working fine for 2 years. Ipowerweb transfered their website to the new Vdeck3.0 and the forms were totally scrambled. the new 3.0 form builder sucks!. The 1.0 version was 10 times better and more stable. Tech support is a joke. Hours on hold and then they say they will open a ticket for you. After 36 hours they answer my ticket with, "we do no support third party software" When the forms were build with their Vdeck form builder. Were I try to reply to the support ticket or open a new one I get an error message. Live chat is a joke.. it is never answered. Its probably just a fake window that sits there for ever.
Left by Chill on Jan 31, 2008 3:45 PM

# re: iPowerWeb Sucks
Requesting Gravatar...
I don't even know how to start my story, I build websites for my friends and recommend them use ipower couple years ago, they past 3month ipower just drove crazy, the online tech support ignore my question and keep asking me "click here" to register....sigh
Left by poor girl on Feb 08, 2008 12:06 PM

# re: iPowerWeb Sucks
Requesting Gravatar...
Ipower does suck !! I am getting spammed through my web site form submission. I am getting about 50 - 100 spam emails an hour --- guess where they are coming from ---- yep - looks like Ipower -

I am not sure when I will get a person with abrain over there to help me ....... and of course my sign on and password were incorrect so I cant get my web guy to even help me -

thanks Ipower - great service - NOT
Left by Pamela slaton on Feb 08, 2008 6:06 PM

# re: iPowerWeb Sucks
Requesting Gravatar...
I moved both of my websites off of Ipower to Ixwebhosting a couple of years ago because Ipower kept shutting my websites down. Seems they have a 50,000 file limit on their sites. When I called sales and asked (and recorded the calls) I was told there was no file limit. Then I would call tech support (remaining on hold for hours) and they would tell me sales didn't say that about the file limits. As a photographer I need the space and when you have 20 gigs of space but only a 50,000 file limit you have a problem. I now have almost 750,000 photos on my website and since each photo has two support files that gives me over 2.5 million files online.

Now I am trying to recover email records for one of my clients who quit Ipower yesterday and forgot to download all of her vdeck mail files. Even though I am the listed Tech Support for the account they will not send the files and the information via email to the customer who is still using the same email address she used while at Ipower. I even gave them the date she started with Ipower.

Jerks and assholes are not powerful enough names for these people.
Left by Al Berger on Feb 09, 2008 10:58 PM

# re: iPowerWeb Sucks
Requesting Gravatar...
These guys deleted my entire Web E-Mail account and then turned around and didn't even say sorry. They tried to tell me that I deleted it.

I hate this hosting company much worse than any other hosting company I have ever dealt with.

-Darren King
Left by Darren King on Feb 10, 2008 7:17 PM

# re: iPowerWeb Sucks
Requesting Gravatar...
At least I have company. I've had several domains with IPowerweb for a few years. It is the worst service I have ever had from anyone. The only reason I'm even at this site is because I searched for "Ipowerweb sucks" in Yahoo and found it. Yes, my website is down again!!! My forum runs so slowly it's almost unusable. Ipower has lost my data as well. Avoid at all cost!
Left by Darek on Feb 11, 2008 11:18 PM

# re: iPowerWeb Sucks
Requesting Gravatar...
Add another highly dissatisfied customer to your list! I have had 1 account for a number of years with IPower that is satisfactory and paid up through 2009. I recently subscribed to their IPower reseller program and for a new domain name and site. Neither worked. After 2 weeks of receiving undeliverables from their support e-mails and never once being able to get through on their VOX lines (held one time for over an hour, another time for 45 min.), I had my credit card company charge back the $$$ for these two transactions. They have now blocked my control panel to my FULLY PAID UP account! These people suck big time!!

Question: I wonder if federal criminal charges can be filed against them??????

2nd Question Anybody have a good reliable, responsive hosting company they would recommend????
Left by Steve on Feb 17, 2008 5:03 PM

# re: iPowerWeb Sucks
Requesting Gravatar...
I did the same thing as Darek (two posts up). Forums are slow. Mysql and php are up and down. 3 yrs w. these guys and it's been real bad the past couple months. Thumbs down for Ipower.
Left by B.Vong on Feb 19, 2008 1:03 PM

# re: iPowerWeb Sucks
Requesting Gravatar...
I canceled my service two days before renewal due to poor service. They charged my credit card and then refunded the amount minus a $50 administration charge. What crooks. They used to be good, now they suck. Don't sign up with them.
Left by Marc on Feb 27, 2008 12:51 AM

# re: iPowerWeb Sucks
Requesting Gravatar...
i am at least comforted by the fact that i am definitely not alone! No email service for days, customers not knowing why I have not emailed them back, fucking up my business royally!
F**K YOU IPOWER!
I really need info on a better hosting site.

Left by md. on Mar 03, 2008 2:15 AM

# re: iPowerWeb Sucks
Requesting Gravatar...
Ahhh ... finally ...everything works back perfectly!!
..but on ANOTHER hosting company and NOT Ipowerweb!
What a disaster they are.. I lost so many clients.. So many issues!! So many emails disappeared to nothing!
Now hopefully everything's fine on the new hosting company.

Let's see how to delete my Ipowerweb account and get refunded
Left by Mick on Mar 03, 2008 11:33 AM

# re: iPowerWeb Sucks
Requesting Gravatar...
Ahhh ... finally ...everything works back perfectly!!
..but on ANOTHER hosting company and NOT Ipowerweb!
What a disaster they are.. I lost so many clients.. So many issues!! So many emails disappeared to nothing!
Now hopefully everything's fine on the new hosting company.

Let's see how to delete my Ipowerweb account and get refunded
Left by Mick on Mar 03, 2008 11:33 AM

# re: iPowerWeb Sucks
Requesting Gravatar...
I'm on hold right now with iPowerWeb (1 hour) trying to get my client's domain renewed. The client has been with iPowerWeb for 5 years, and for the second time in two years iPowerWeb didn't e-mail my client with a renewal notice to renew their domain name.

I handle the hosting with another provider with this client, but they registered their domain name with iPowerWeb five years ago. I spent fully two billable hours earlier this afternoon on hold trying to get someone in billing to respond so I could get this sorted out. iPowerWeb states that they had e-mailed my client with renewal reminders, but this evening my client checked his e-mails and said he never received anything from them.

We've got access to the control panel right now, and have updated the client's credit card info, but I'm back on hold again with these yoyo's because the renewal button won't work. !#&&@*!!

I've read other reviews elsewhere on the Internet indicating that iPowerWeb was not good about sending renewal reminder e-mails, and that they frequently lost the control panel user names and passwords. That also happened here.

Apparently iPowerWeb updated their "VDeck" control panel during the last two years and mysteriously, my client's user name and password had changed!

I'd rather have a happy client than extra billable hours sorting out this idiocy. As soon as we get this renewed, my client has greenlighted moving the registration to my Verio domain registration account.

If you're thinking about hosting with iPowerWeb, try my friend Clive at ZebraHost.com for reliable, fast reasonably priced hosting instead. I also suggest Verio.com for domain registrations (set up a domain management accoutn to do this). Verio is not the cheapest for domain renewals, but their customer service and management panel for renewals is worht the extra price for peace of mind.

iPowerWeb should be iPowerPits!
Left by Ernest, Atlanta on Mar 03, 2008 9:37 PM

# re: iPowerWeb Sucks
Requesting Gravatar...
IpowerWeb sucks and is a horrible hosting company. They hate and despise their customers and the support people are idiots.I am getting a new hosting company tomorrw. Spent today over 3 hours on the phone with them trying to get my website back up. They kept on trying to tell me my website was not connected to the MYSQL database. No duh because your dam server database keeps craping out. 3 times today it went down and I had to keep sending e-mails to them to reset it. It would be up a few hours then go down again. Over 10 time this past month it did this. Ipower sucks. Finally the guys says he need to transfer the issue to someone that understands it better. What a loser and idiot. If you are considering Ipower don't. You are better off just burning your cash or giving it to a homeless person.
Left by Ed on Mar 04, 2008 4:13 AM

# re: iPowerWeb Sucks
Requesting Gravatar...
Ipower changed my vDeck.1 to vDeck.3 without any notice and then would not tell me how to make changes to my website that I had with them for over 4 years. I moved the site to HostMonster.com
Left by g dinkins on Mar 10, 2008 11:44 AM

# re: iPowerWeb Sucks
Requesting Gravatar...
Ipower changed my vDeck.1 to vDeck.3 without any notice and then would not tell me how to make changes to my website that I had with them for over 4 years. I moved the site to HostMonster.com
Left by g dinkins on Mar 10, 2008 11:44 AM

# re: iPowerWeb Sucks
Requesting Gravatar...
Holy F. This is the real deal. terrible company.
Left by David Murray on Mar 13, 2008 3:17 PM

# re: iPowerWeb Sucks
Requesting Gravatar...
Where is everyone going?
Left by David Murray on Mar 13, 2008 3:19 PM

# re: iPowerWeb Sucks
Requesting Gravatar...
Well Folks, We have all been screwed by Ipower. The new v 3.0 deck wiped out years of work!

We need a class action suit.
Any Lawyers out there?

Left by John Nettles on Mar 15, 2008 10:24 PM

# re: iPowerWeb Sucks
Requesting Gravatar...
Ipower is one of the worst companies I've come acress. Their servers were down for weeks, and nobody could help out... The tech answers were "we have a problem and are working on it".

Finally switched to Yahoo, for much better service.

Anyway, these assholes just hit my credit card for $190 renewal charge!

They claim that they are now going to refund me. We shall see.

Funny how their creditcard software works, but nothing else does.
Left by Bruce H. on Mar 15, 2008 10:35 PM

# re: iPowerWeb Sucks
Requesting Gravatar...
For 4 months I cant use my website, I cant upload files, I cant send e-mails, I cant recieve emails. All they say that they apoligize and appericiate my patient. It is so much funny that I can not use service which I made payment in the begining. In addition to this they have very insufficient support. When you make payment they reply mails and messages in short time but when you ask support you may wait for a month without any reply.
I highly recommend all web developer not to use ipower web or ipower not have same difficulities with me.
Emrah Ayvali.
Left by Emrah Ayvali on Mar 19, 2008 7:38 AM

# re: iPower Sucks
Requesting Gravatar...
IT'S TIME FOR A CLASS ACTION SUIT

I thought I was alone in this mess! I did not just host with iPower, I actually had a so-called "Reseller" account with them. For TWO full years, I did not make a penny from the domains I registered or the websites I hosted on MY account because iPower bypassed me to collect fees directly from my clients!

As a contributor also mentioned, I could not log into my Reseller Account because it was either hijacked or sold by iPower. It took over TWO months of battles with iPower to get my account back. For another THREE months now, whatever I register or sign up and PAY for does not even appear on my account!

If you are interested in the proposed class action suit against iPower, please send an email to globeconsult@peoplepc.com with Subject: iPower Class Action.

Paul E.

Left by Paul E. on Mar 20, 2008 4:56 AM

# re: iPowerWeb Sucks
Requesting Gravatar...
Let's see...
Sites slowed down to a crawl. CHECK.
Deleted database to one of my customers online stores. CHECK.
Fought and threatened them to close my account and not bill me again for two months, and they still did. CHECK.
Fought to get my customers domains back that I , "mistakenly", registered through them. CHECK.

Yeah. THEY SUCK.

Went to hostgator.com and they have been awesome. They even gave me direct SSH access when I asked for it to do my own install. Just had to scan my Drivers License and email to them first. Smart people and fast support calls. Usually 1-5 minutes, probably depends on the time of day, but still beats the hell out of iPowers 1-2 Hour wait. My customers are all happy now.
Left by Aaron F. on Mar 21, 2008 10:35 PM

# re: iPowerWeb Sucks
Requesting Gravatar...
I cancelled my IPower account over two years ago. Last year they took $100 from my bank account without my permission. I had to go through the rigmarole of issueing a chrgeback through my bank to get the money back and I was successful. Now a year later they have once again sent me another invoice for a service i cancelled over two years ago. It seems that these guys just never give up.

I contacted customer service by instant chat and as soon as you mention closing the account they cut you off. If I email them I get no response. The only way to stop these fraudulent b##tards from robbing you is to contact the bank and insist that they do not get paid.

I cannot warn people away from IPowerweb enough. Merely closing your account with them will probably not be enough. Run away fast.
Left by Rob on Mar 23, 2008 8:30 AM

# re: iPowerWeb Sucks
Requesting Gravatar...
Well, I'm sitting on the phone (AGAIN!!!) waiting for tech support. There MySQL database is not responding like it should. I told the first lady I just talked to that I had called weeks ago about this problem.... of course, she can't find any record of it... so now I'm on hold waiting for the next tech person to answer... I already know the answer I'll hear. "We have a tech guy working on it.". Maybe a tech guy should FIX it! I hate this company, but I simply don't know of an easy way to escape them... Where do I turn? Who else should I try???
Left by Doug on Mar 23, 2008 12:17 PM

# re: iPowerWeb Sucks
Requesting Gravatar...
Ok, so now I'm told that not everyone is seeing the problem I'm seeing. Almost like, I'm the problem!!!! I ask the tech guy to try something, he responds "Wow our system is slow," then the conversation falls silence. "Well hell yell it's slow, that's why I'm calling!" "oh" he responds. Well they say they are working on it... no time resolution, nothing. Conversation ends, nothing fixed or resolved. The thing is, I expect this from IPower now. Almost every conversation ends this way.
Left by Doug on Mar 23, 2008 12:44 PM

# re: iPowerWeb Sucks
Requesting Gravatar...
If you are going to leave IPOWER and to make sure you don't get an automatic charge, send them a certified letter telling them to terminate the account. If you are going to recoupe (especially with a credit card), you will need the documentation. Fraud is when you tell them they do not have permission to access your account.
Yes, IPOWER does suck. I have been with them since 2003 and just recently (last year) is when I have had constant trouble with them also. You all need to write a letter to your states Attorney General concerning IPOWER, especially if they are fraudulently charging you.
Left by Brent on Mar 30, 2008 4:04 PM

# re: iPowerWeb Sucks
Requesting Gravatar...
My troubles started about a year ago as well. I love the miserable responses you get when you send an email to their "support team". This was a recent one that I received after constant complaints about their mySQL system.
-
Thank you for contacting Support.

We apologize for any inconvenience this has caused you. Our engineers are aware of the issue and in the process of adding MySQL boxes to the server. Once the process will be completed then you will be able to access your Web Site without any slowness.

If you have any further questions, please don't hesitate to contact us. We are available 24x7.
-
Any further questions?!?
Left by Chris on Mar 30, 2008 9:47 PM

# re: iPowerWeb Sucks
Requesting Gravatar...
They are the worst company I have ever deal with. Horrible tech support, HORRENDOUS speeds at all times, and they always deny it. I had a 2 MB static HTML page that would take 20-30 seconds to load, I sent them traceroutes and they kept saying it was me. I had my family test the site from FLORIDA, CALIFORNIA and TEXAS, and they all reported super slow speeds.

Navigating through the hosting panel is also super slow. STAY THE HELL AWAY. BAD COMPANY, BAD SERVICE.
Left by Anon on Apr 02, 2008 5:04 PM

# re: iPowerWeb Sucks
Requesting Gravatar...
A Men to ipower sucks II have 2 site with them which equal double trouble I got another site with a good host which is a 110% better.
I will be glad when the time run out on my 2 site.
you can read more at: http://www.thesqueakywheel.com/complaints/2007/NOV/complaint20126.cfm
Left by H. L. Adams on Apr 05, 2008 1:00 PM

# re: iPowerWeb Sucks
Requesting Gravatar...
A Men to ipower sucks II have 2 site with them which equal double trouble I got another site with a good host which is a 110% better.
I will be glad when the time run out on my 2 site.
you can read more at: http://www.thesqueakywheel.com/complaints/2007/NOV/complaint20126.cfm
Left by H. L. Adams on Apr 05, 2008 1:00 PM

# re: iPowerWeb Sucks
Requesting Gravatar...
A Men to ipower sucks II have 2 site with them which equal double trouble I got another site with a good host which is a 110% better.
I will be glad when the time run out on my 2 site.
Left by H. L. Adams on Apr 05, 2008 1:01 PM

# re: iPowerWeb Sucks
Requesting Gravatar...
The i in iPower is not about the consumer, it is all about the company. When you contact the billing department after hours, the call center people are degrading and never answer your questions, They will not allow you to speak with a supervisor or manager and accuse you of yelling when you are not. I cancelled my account 3 weeks before the renewal date and they did an unauthorized credit card withdrawal. I am very disappointed with the help this company provides its customers. I would get more help if they outsourced to India or Iran or anywhere else as the customer representatives think you are a joke and treat you as such. Marvella (if that is her real name) is only one of the problems in an otherwise screwed up company. I have had the sales department misrepresent (lie) about their hosting plans and I had to buy another plan with them because of this lie. DO NOT HOST OR DO BUSINESS WITH THIS COMPANY THERE ARE MUCH BETTER HOSTING COMPANIES OUT THERE WHO WILL TREAT YOU WITH SOME RESPECT.
Left by Robert Forrest on Apr 15, 2008 10:10 AM

# re: iPowerWeb Sucks
Requesting Gravatar...
Finally a place where I can vent about how iPower is the worst place for hosting. After several years of slow access, suckhole support I decided to cancel.
Now I find they still charged my account for another year. I called sales and got an agent within seconds. After I asked to cancel my account they transfered me to billing. I was on hold waiting for an agent for more than an hour. What a business!!
Left by iPowerHater on Apr 21, 2008 5:06 PM

# re: iPowerWeb Sucks
Requesting Gravatar...
Finally a place where I can vent about how iPower is the worst place for hosting. After several years of slow access, suckhole support I decided to cancel.
Now I find they still charged my account for another year. I called sales and got an agent within seconds. After I asked to cancel my account they transfered me to billing. I was on hold waiting for an agent for more than an hour. What a business!!
Left by iPowerHater on Apr 21, 2008 5:34 PM

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