Theo Moore

iPowerweb DOES suck. I've finally managed to cancel my account with them, but not after they illegally charged my credit card without authorization, and also illegally refused to unlock the domains that I owned. They did the same to my boyfriend. Get out NOW.

I agree. They USED to be pretty decent. Never had the slightest problem before, but my site has been down 3 times in the last two months and they wouldn't have corrcted the stupid problems that were their fault unless I sat on hold for a half hour and had to tell them. Maybe they just got to big. They can't seem to handle it anymore. I'm getting out asap.

Likewise, they used to be so good, now they absolutely SUCK..... If you are thinking about using them, think again... I'm trying to figure out how to cancel right now...

I agree. Several sites have gone down on their servers the last couple days, and all you get when using the chat with tech online is "admins are working on it". Ive been down all day, and nothing still. I could understand if they were based in florida where the latest hurricane went through, but thats not the case. and when you do call tech support, and wait for over 30 minutes, you get someone you will rarely understand, and who rarely knows what they are doing!! Im going to see about getting out myself.

A couple of years ago ipowerweb was quick to respond and provided good service at a good price. Recently, they billed my credit card for renewal EMEDIATLY after notifying them to cancel my account. IPOWERWEB SUCKS!!!!!!!!!!!

iPowerWeb deleted my entire 500+ file folder (website) without notifying me! I had paid a lot to have php and MySQL programs installed. Somehow someone created a phishing page for a bank on my site, but still, notify me first, warn me?!?! I am a customer.

They have cost me $1,000's of dollars in revenue, just in time for X-mas, thanks guys. Total jerks.

Wow, boss. Sorry to hear about that. I don't know what's come over these people over the years, but something certainly has. I feel your pain, boss.

Anyone have any problem getting their money back, visit the site www.legalcpu.com, these guys are experts and take them to small claims courts.

I'm on hold with them now and who knows how
long this hold will last

Absolutely awful service! Can you call it a service? Where do i start? Website down for more than 8hrs in one day, onhold waiting for tech support for more than an hour only to be dealt with by a non-tech guy and told that a level-2 support engineer would contact me within 24hrs - still waiting, spam filtering system refusing to send us legit emails from clients.. i could go on.. there was a time (several years ago i think when they actually offered an ok deal - not anymore)...
Do not pay for ipowerweb services!

Well I have had my fare share of absolutly HORRIBLE service with ipowerweb. Here is what I have experienced from them in the last 2 years:

-My credit card expired so they were not able to renew my service and never bothered to contact me.

-It tooks 4 days to even talk to a live person after spending hours on hold.

-Trying to transfer my domain took over 7 days to even get in contact with ipowerweb (still in progress)

There are next to impossible to get in touch with both sales and support and once you get in touch with someone they dont seem to have any answers and xfer all over the company.

STAY AWAY FROM IPOWERWEB!!!!

Wow, sounds like there are lots of unhappy people who have dealt with iPowerWeb. Sorry to hear they've done so many people wrong. :-(

Theo

I totally agree. I've been with them for 3 years, and up until about 6 months ago they did an OK job with things. These last 6 months (this last month in particular) it has been one failure after another. Their level 1 Tech Support can barely read out of their programmed manual and when you finally tunnel through to a level 3 Tech Support they instantly assume you know nothing. Time after time they made a mistake and tried to blame it on me. Tonight they reset my Frontpage Extensions and then tried to tell me that "Frontpage Extensions tend to be unstalble"! Perhaps they are on their servers, but not in the rest of the world. I'm heading off to another host provider by the end of the month, never to look back again.

IpowerWeb used to be a good value. Now it's run by arrogant a-holes. I had several website outages for several days in a row. My email stopped working suddenly. Never got it resolved. Switched email to another domain hosted by them. After about six months they shut me out of the domain. no ftp, no http, no email. After several days got ahold of a person who says my site is sending spam. When i go to my domain it says 'we sent an email explaining why you were shut down'. Real funny since they shut off my email. We were running a small leigitimate business, nothing to do with spamming or emails, and all i get is arrogant grief from support people. They assume I'm a spammer. Can't get my domain back. b*st*rds.

I powerweb totally sucks ass!!!

They never reply back to me and never issue the refund!!!

I will never use windowz servers again , or ipowerweb for that matter! I have been locked out of my site , email , ftp , password! I changed my dns password & locked the site down for now.I am looking for new hosting & may go with my own server. I will never do this again !! BTW I was informed by ipowerless support that some how someone hacked my account ie, from my end??? I run 2 hardware firewalls & 1 software firewall . I think thier techs are way past arrogant more likely on DRUGS! I think they believe that everyone is as STUPID as they are! USE LINUX servers! NEVER use Ipowerless aka ipowerweb !!!

Just in case after reading all these negative comments you are still thinking of joining Ipowerweb, let me sum up my experience with them for you. I have had several accounts with them for several years now I am sick to death of their same crap every time you get in contact with tech support or billing. If you send them an email they never read the contents and send you back an email asking you to supply exactly the same info that was written in the email. Getting any problem resolved with this company takes a ridiculous amount of time. Most of all getting a refund out of their 30 day money back guarantee system is about as much fun as having your tooth extracted at the dentist. You send them an email with the reason for the cancellation and your security details and you get an email back asking for the reason and telling you to supply the security details. Now you send them the details again and you get an email back telling you the money will be refunded within 20 working days. In this hi-tech day and age I thought 20 days to wait for a refund was a little extreme but I gave them the benefit of the doubt.

It has been a couple of months now and I am still waiting. I doubt if I will ever see my money again, but it doesn't matter. I changed all my other sites to another company. I win, Ipowerweb lose.

Wow, sorry to hear you've had such troubles, too. Seems like so long as nothing goes wrong or you want your money back, things go fine with them. Soon as something goes kaput, they just don't have enough concern to help you. Thanks for the info!

Theo

Same comments as everyone else. Thye used to be good and i was very happy with them. The last 6 months they totally SUCK!!! I have never seen such a dsiplay of arrogance and greed. I just told them last month they are NOT authiorized to charge my credit card. Of course they did anyway. Luckily I read baout how they hold peoples' domains hostage so I have just transferrd mine and now I will be contesting the charge with my credit card company. Let ipower deal with my credit card company. I am SICK of no service and total greed!!! I will be so happy to see them go under - it sure is coming.

Ipower suck!! Their customer Support is worst!! They used to be good, but they became worse and worse lately.
They made some system changes and it cause of problems. When they can't fix the problem, they just don't reply me at all. Here are 4 biggest issues I have now. I asked them again and again, but they don’t reply me at all.

1. They have fixed email quota. Even I have 3000MB storage; they give very small quota for each email client and can't increase it. This is so stupid!!

2. When you receive email with large attachment, their webmail crush and you can't move/delete the mail. I have bunch of mails are sitting in my inbox because I can do nothing with the mail, and when I touch the mail by mistake, webmail crush!!

3. They upgraded phpMyAdmin version lately but they did not upgrade import component correctly. So, import did not work with the new version any more.

4. They don’t have “My Account” kind of page. I need to contact them when I need to know the status of subscription!!!

I have several clients, and moving all of their website to Lunapages. I don’t have any problem with Lunapages so far (About one year I am using them) Their price is better than ipower and customer service is the BEST in my experiences!

Pfft, Don't even get me started on iDontPowerWeb.

I tried to subscribe for a dedicated server once, i sent them my credit card details, they said something about americas anti terrorism laws and requiring photocopies of photo id like a driving license!!!

AMERICAN ANTI TERRORISM LAWS? I am in the UK, UK citizens do not have SOCIAL SECURITY NUMBERS and there is no way these guys were getting a photocopy of my driving license and i CERTAINLY wasnt going to FAX it.

I gave up and found somewhere more sensible and friendly to their potential customers -- after reading all of this, im glad i wasn't suckered in.

You know what - I got sucked in just now!!

They took my credit card info during purchase of a domain. After completing purchase there was no emails from their side and i had no clue as to how to check my domain's status. I emailed them back an waited for one full day..still no reply. So i talked with their live help and this guy was telling me that i should contact so and so in so and so numbers.Now they are asking me to verify that i am the owner of the card to complete the transaction, and Whats more, my 'purchased' domain is still not locked after one complete day!! Blast them ! If i knew it was so much trouble i would not have bothered in the first place. Now i fear that they might charge my card for nothing. Though i have emailed the billing dept stating that i am not using their service anymore and asked not to charge my card, i am not sure whether they will honor my instructions or not. Anyone here can help me please?

aditya
Yes, if they do bill you then you might have to wait upto 20 days max for them to return your funds.. I used paypal when i got mine, then i went to paypal and cancelled the subscription, and emailed them to their cancel email which i believe was, refund@ipowerweb.com give them your account details, dont blame, dont yell, dont threat,
Just give them your acc. details that u have so far. and daytime phone number.
They will call you within 2 to 4 hours i believe i waited about 4 hrs then they called me to confirm and try to talk me back in.

I got my full hosting refund but i kept my domain. (above post)

Good luck to you.. Little patience. few deep breaths, they will refund you.

Sry to hear of everyone who has gotten hosed by them.

the manage.srs.net link is typo.
I meant manage.opensrs.net Rocks!
:)

I've got to agree. My dedicated server with iPower has been down for 12 hours now. I can't get support to do anything. I'm getting that sinking feeling. I'm going to look very bad to my customers if they can't get my server back online soon.

You think you guys have had bad service, try this. We registered our domain name with them and used them as a hosting service. We have used them for several years. Once a year we pay our bill and we get our domain name and hosting service for another year. This year we send payment as every other year. This year ipowerweb does not renew our domain name! They sent us no information saying we needed to pay a different charge or that their service has changed in any form over previous years. Now someone else owns our domain name. While trying to get someone at ipowerweb to assist, after several hours I'm told that they cannot help me and any further correspondance should go to legal@ipowerweb.com. They offered no help what-so-ever and told a customer they have had for several years they didn't want to do anything to correct their mistake. Do not use them as a hosting service and do not use them to register your domain name. Using them you are likely to loose that valuable domain name.

I wanted to elaborate, as a warning, to anyone considering using iPowerweb. If your website can not be down for DAYS at a time awaiting technical support, do NOT USE iPowerweb. My site has been down for 48 hours now and there is no end in sight. I don't even know if my hard drive still works. Tech support will tell you that a ticket has been sent to their 'SBC' group, who don't have phones and can't be contacted. "You are in the queue and they will get to it as soon as they can" is the line you will get for days. Nothing will help. iPowerweb has screwed my business and shaken confidence in my customers. DO NOT USE IPOWERWEB!!!

Ipower does suck, I registered a domain with them and they gave me the wrong log in information! That's pathetic!

I have had the 'pleasure' of calling IPOWERWEB's technical support line on numerous occasions. The first thing that you’ll notice is that your expected hold time before someone will ‘help’ you is never less than 24 minutes. Then, to help you relax before making that calm, cool, and collected complaint, they will BLAST ridiculously terrible hold music the entire time you’re on hold. Once you do get through this painful time, more often than not you’ll end up trying to explain your issue(s) in detail to someone who’s first language is not English. Chances are, he’ll get you to hold a few times while he speaks to his supervisor/takes another call/goes to take a pee.

I agree with the comments on here: IPOWERWEB used to be good. I’ve been with them for over 3 years now and they were – for the most part – trouble free and quick to resolve issues. Those days are long gone! I am currently on hold with their tech. support to get some answers as to why my site is down again (the second time in two days). The first conversation that I had with their support staff about this issue yesterday resulted in ‘Jason R.’ blatantly lying to me about what was going on. He tried to tell me that my issue was related to my DNS, so I asked for the IP Address of the server that my site was hosted on. A ping of this address resulted in the server being unreachable. Here is an excerpt of our wonderful conversation:

---------------------------------------------------------------------------

You are now chatting with 'Jason R.'
Jason R.: Thank you for contacting iPower Live Chat. How can I help you?
Sheldon: my domain is down still
Sheldon: 504 gateway timeout
Jason R.: Hi
Jason R.: I'll be happy to assist you.
Sheldon: thank you
Jason R.: So you are having problem accessing the site : armanno.com
Sheldon: yes, that's correct
Sheldon: it was working until about an hour ago
Jason R.: ok
Jason R.: Let me check it
Sheldon: thanks
Jason R.: We have checked your account and please be sure you can access your site as soon as possible from now as our admins are working on it
Jason R.: Till then we need your patience
Sheldon: what is wrong with it, exactly?
Jason R.: Our admins are working on the servers on which your site is hosted and please be sure as soon as it is resolved we will send you the email at *********
Sheldon: and there is no time for resolve?
Jason R.: Please be sure you can access it within next few hours from now
Sheldon: that's most dissatisfying
Sheldon: i have patience, but when paying for a product or service, i think a customer deserves to know what's going on
Jason R.: I will suggest you to try to access your site on proxy servers
Jason R.: as we can access the site without any problem at our end
Jason R.: We have have made the corrective changes for your account and please be sure you can access your site without any problem
Jason R.: as there might be some kind of dns issues which is the reason the domain is not resolving at your end. .. but this isn't a server side issue though..
Sheldon: so, this is a domain name issue?
Sheldon: and you're telling me that address does not time out on your end?
Jason R.: Correct ...we can access site without any problem using the link : www.armanno.com
Sheldon: why would your internet be any different than mine
Sheldon: what's the ip address of the server that armanno.com resides on?
Jason R.: it is 66.235.211.47
Sheldon: no response
Sheldon: 100% loss
Sheldon: so, how can it serve out pages if it's unreachable?
Jason R.: I will suggest you to please try to access your site within next few hours from now
Sheldon: so, you are admitting it's down?
Jason R.: No...as When I am trying to run a ping command at our end it works fine...
Sheldon: that makes no sense
Jason R.: this may be some dns issue at your end..
Sheldon: i am running through the ip address, not the domain name when i ping
Sheldon: there can't be a dns issue
Jason R.: So I will suggest you to please try to access the site within next few hours from now
Sheldon: i'm sorry to say this is unacceptable. i've been with your company for years and things have made a turn for the worse this last year
Sheldon: i think it's time to shop around
Jason R.: I will be right with you.
Jason R.: We have checked your issue and we have to investigate on it so please be sure as soon as it is resolved we will send the email at *****
Jason R.: Thank you for contacting iPower Live Chat.
Jason R.: Have a good night.
Jason R.: Good-bye.

---------------------------------------------------------------------------


As you can read, this is has been a most frustrating experience. My Live Chat with them today was no better.

Please, please, please – stay away from IPOWERWEB!!!!!!!!!

UGGGGG! I can take this. I had the same live chat experience. IPOWERWEB IS THE WORST. my site is down at least an average of 19 hours per month... in the middle if the day! they say its routine maintenance! WTF.. do it at 2am not durring the day when i have business to run and emails to take care of! i call tech support and now one answers the phones. their "live chat" is a joke. They have monkeys working it I am sure. DONT USE IPOWERWEB - you will be sorry if you do.

Geez! One of my client sites has been down for over 3 days!! I've contaced IPowerWeb over 5x via e-mail, chat support, and phone support from day one!!! Ridiculous. I was promised the site would be up within an hour. Then the next time, they said it's a DNS problem, it'll be fixed withing 3-5 hours. Then they said it's a billing problem, they forgot to credit the account.

It's day four now, and on my 3rd call of the day I finally got someone who took ownership of the problem, and worked with me to get things going. Hopefully the site will come up soon.

Either way, I believe they have lost my business and all future business because they do not hire technicians who know how to take ownership of the problem, and GET THINGS DONE! I hope I can trust my next web host more!

I am in the process of moving every domain I have away from iPowerWeb. I have been with them since 2003 but in the last 6-9 months they have turned into the most incompetent, arrogent idiots on the planet.

During their last "server upgrade" they destroyed all of my personal data (emails, addresses, etc). Apparently, they weren't even smart enough to run backups before they ran a major server upgrade. Breathtaking incompetence.

My session with their LiveChat representative "CindyR" made me so mad I had to go yell into a pillow. She had the nerve to say that "data loss" was acceptable from their point of view.

DO NOT USE IPOWERWEB.

Upload speed has gone to non-existent. Of course they have no explanation. My mysql databases stay in a constant state of corruption so they must have me hosted on someone's old laptop. Have already signed on with another host. Don't sign up with ipowerweb.

I am having trouble in uploading files to my Ipowerseb web hosting servers through my ftp program. The connection seems to be reasonably fast (15 KB/s) at the beginning (considering I am in Australia) for the first minute or so and then get very slow (4 KB/s), unstable and dropping all the time.

I have an ADSL2+ connection with up to 1MB upload speed. Here are some other information:

1) I tried with all my 4 different domains hosted in different web hosting servers: host264.ipowerweb.com - host186.ipowerweb.com - host298.ipowerweb.com - host369.ipowerweb.com; all site settings are properly set (port 21, passive transfer etc.) in the ftp program and a connection is established for all of them.

2) I have no trouble in browsing the net with my internet explorer. The connection is fast and stable.

3) When trying with online upload speed test tools with my internet browser the connection seems to be working fine. Online tests, however, usually upload small size files and my problem occur after uploading constantly a large number of files.

4) I am using the fastest multi-thread FTP software (3D-Ftp). The problem occurs both with one or many simultaneous connections. I also tried with other Ftp programs. Ipowerweb supports up to six simultaneous connections.

5) I have no trouble in uploading files to my ISP members.iinet.net.au web hosting space. The direct ftp connection to my ISP is very fast (30 KB/s) and stable.

6) I have tried with three different modems, including Dlink G604T, Alcatel Speed Touch Home (no firewall) and a brand new Billion 7404VGP.

7) I tried both with and without my windows firewall and AVG antivirus. I also temporarily disabled the modem firewalls and do not have any other firewall installed. No difference.

8) I contacted the Level 1 Ipowerweb.com technical support several times and I have been told that there is no problem on their side and that it probably has something to do with port 21 or firewall. They suggested to contact my ISP and to check the size of the file [Incident: 061022-001090].

9) After calling my ISP iinet.net.au tech support I have set port forwarding for the port 21 in the router as recommended. No difference.


I the contacted again Level 1 Ipowerweb Technical Support and I received a reply saying that the matter would be passed onto Level 2 Technical Support.

After 20 days and many soliciting emails I still have not received a reply from Level 2 Technical Support. I have always been satisfied with Ipowerweb services but I do not understand why I get this Ftp upload speed problem and why the Level 2 Technical Support is so slow to reply and solve the issue.


Has anybody ever experienced such a Ftp problem with Ipowerweb? Any solution for that?

Are there other reliable web hosting services (supporting multi-thread ftp connections) with a stable and fast ftp upload speed?


Thank you for your time.

Fabio

Unreliable uptime

Ugh... I can't believe how often my site and email are down. It wouldn't be a big deal except I make my living via my website and email!!!!!

The support is often horrible and will try to blame me for thier problems at first and only after an hour of haggling with them do they finally conceed it's a problem on their end.

You can tell the organization is stupid from the top down. They don't even really mention system problems on the website reliably. I don't know how many times I've looked on the iPowerweb.com website to see if there are server problems and there is no mention... so then I sit on the phone or chat for half an hour only to be told "we are having system problems"... Oh, really? Then put it on the website you tools!!! That way you don't waste YOUR time an YOUR CUSTOMERS waiting to be told what they could have easily have read in the support/help section.

iPowerwed is THE WORST web host provider I've ever dealt with. Like others mentioned, they used to be OK... but now they are horrendous... I feel like I need to check my site every day just to make sure it's up!

Read this link, I have the same crappy experience with them.

http://kb2tfa.wordpress.com/2006/12/18/ipower-review/

Stupid ipowerweb! I have 2 sites currently with them, one is about to expire(thank God). I will never use them again for anything! I wouldn't even send people I hated to them. My sites are always down and the Tech support is worthless!

I have been experiencing the EXACT same problem as Fabio. Decent upload speed for a good minute or so-- then it slows down to a crawl. I can't upload anything larger than 100kb. Last night, I spent 30-45 minutes just uploading a 1.4 MB file. That is ridiculous.

I manage a few sites for other people, which are hosted elsewhere. And guess what, definitely don't have this problem FTPing to their servers.

And what does tech support tell me? Everything on their end is fine-- must be my ISP.

Hello,

I just purchased 1 year service with iPowerWeb and getting ready to transfer DNS info. I decided to do some research after noticing my temp url site hickup quite a bit. Also, I can only transfer 1 file at a time. I time out if I attempt to upload 2 or more files. I called tech support which answered pretty quickly. I asked him about using Filezilla that I am having FTP problems with it. Of course he uses Filezilla too, and has no problems when he FTP's. It must be my firewall or my ISP. I don't have this hard of a time FTP'ing to my current hosting service. I am going to stick with webhost4life.com a little while longer. Always great service at webhost4life but the disk space cost too much to upgrade.

An update on their customer service. They stink along with their live chat. Wait times are too long and the chat guy didn't seem like he knew what he was talking about. It seemed like he agreed with me just to get rid of me.

Jason

I have to agree w/ everyone else! iPowerWeb does suck! I've been having intermittent problems w/ my email getting failure notices. They tried to blame my Outlook Express client, so I changed to Thunderbird and I stil get some failure notices and some emails even mysteriously dissapear and never reach the intended recipient!

They were very reliable for several years, but recently our site was down about 4 hours every day for about 3 weeks.

When I talked with tech support, they said that we were on an "old" server and they could move me to a reliable "new" server.

It sounded like a good idea. They said they could copy all the configuration information over once the transfer was complete but that would cost $75.

I just wanted it to work, so I said yes.

He said it would take about 3 hours to do it but he tells everybody to wait 24 hours.

Well, 2 days later I site was nuked. Nothing copied over.

A day after that they inform us that they deleted everything and can't help us. "Sorry for the inconvience!"

I'm on a new hosting provider now that hopefully will be better.

They really sucks. When my credit card was charged for auto domain renewal even after sending auto renewal cancellation request. I tried to contact them through chat service. As I live in UAE I asked them to assist me on giving the international dialing code to the billing dept number.

I requested the guy seven times to include the intl dialing code as the number was not going through, the response was" 1 800 somthing.."

At 8th request he disconnected on my face!

The emails about domain renewal charge even after sending auto renewal cancellation request.

Since Dec. 2006 I've only had 1 down period of about 12 hours... it was announced (planned maintenance) by them. (If you knew where to look, which I didn't until my site was down.)

I agree that their Tech Support is mostly people with some sort of script they follow. I have had no success getting anything put through live chat except resetting a MySQL database which locked out once.

The most fun is when the chat support guy tells you that they will e-mail you with the results of your tech support request... and you never hear from them... ever.

Jim

i flipping hate ipowerweb with a passion. i used to have an account through them, but then got a MUCH BETTER hosting account elsewhere. so, i only had a domain through ipower. well, they neglected to tell me my domain was up for renewal. when i discovered this, the domain had already lapsed, thus causing me to have to pay 160 bucks to get it back. ipowerweb sent me no notification. i have since paid the fee, but am still unable to login to my account. i am still unable to point my domain to my hosting account.

i am now on week 3 of this process and still no results. i have called support 5 times, emailed support a few times, and still no results. i plan on transferring my domain immediately, but they tell me i have to wait 60 days after the renewal of my domain to do this.

i mean seriously, this is ridiculous. ipowerweb makes godaddy look like the greatest hosting company ever.

I completely agree. These clowns will do everything they can to keep you at bay... EXCEPT solve your problems. If there is an issue expect phone calls that don't go anywhere and long email chains that do the same. While I have worked with other hosting providers and have problems (every provider has their fair share) these guys are the worst.

Ipower web decided to move our domains from cpanel to vdeck- That's was nice, but no prior notice. Email for all domains has been down for over 24 hrs (5/7/07). I'm a reseller and never get through to tech support without a min 45 min wait. Emails sent to tech support take 48 or more to respond to. They always tell me it will be fixed in a few hrs- and it takes sometimes 48 hrs. Admins consistently take their servers down without notice.

IPower has the worst customer service I have ever experienced. RUDE and curt, some level two tech support butt-head hung up on me early one morning when I requested to speak to his supervisor. Run don't walk away from IPowerweb.

IPowerWeb is the absolute worst company I have ever dealt with! I've spent several hours over the past few days trying to get a new login to change my site over from their apache servers to use one of their Windows servers. NO ONE THERE KNOWS WHAT IS GOING ON! What a joke. It appears that no one there cares about their existing customers. The last person I spoke to just hung up on me (and I wasn't even being rude). Last year we signed up for three years of service, what a mistake. With this crappy service I'm getting, I don't see my site ever getting back online using service.

I've had it with this company and will probably just eat the cost of using their junk. I'll have to write it off to experience as it's going to cost me more in phone time and down time dealing with these guys than the money I spent to have them host my site.

Anyone checking this blog out and considering IPowerWeb as a provider...don't waste your time and money. Check out what the BBB says about them:

http://data.phoenix.bbb.org/commonreport.html?bid=27007788

Anyone reading this blog and having the same nightmare with IPowerWeb, please submit your problems to the BBB. Hopefully if enough of us tell the BBB how they operate, it will put a huge dent in their business!

While I'm still on my IPowerWeb soap box, I just found this interesting article!

http://stopbadware.org/home/pr_050307

Still considering IPowerWeb to host your site LOL

Same experiences with iPower. About 6 months ago my credit card experied and they didn't even give me any warning that my renewal was up or anything and they turned off the service. Then when I called to reactive it thier billing department was out even though thier posted hours still says they were opened. After they took my billing info again they charged my card but had to call them every day for 2 weeks until they turned my server back on. Now, recently my server has been down 2 weeks and I've put in numerous tickets and they still haven't done a thing to fix it.

Anybody with experience in transfering out. For 2 days getting scripted standard excuses after waiting for hours. 2 days with no email. Tech support useless by phone or chat - evasive answers now it seems they shut down tech support. Run away as fast as your can. Bet they are losing customers by the thousands.

I've refrained from posting my thoughts of iPowerWeb on forum or blogs, simply because it wait take so long writing about all the terrible issues I've had over the past 5+ years.

I will simply point out some things that will help convince anyone NOT to do business with IPW.

I was a reseller for over 6 years, and it started out pretty well. Before they grew so big, their support staff was not too bad. The past 3 years I've had the WORST CUSTOMER SERVICE I've ever witnessed in the businees world.

1. The reseller control panel does not update correctly. Domain name and hosting accounts do not show the correct expiration dates! You can imagine what issues this would cause. I had domains that showed expired, but were WORKING, and domains that showed active, but were NOT working.

2.They auto renew your accounts! This has cost me hundreds of dollars in bank overdraft fees, as I do not keep many funds in the bank account. IPW will NOT reimburse you, so don't even try.

3. When an account is renewed, you will have no idea which account it is for! (remember, the reseller control panel doesn't update, something they have admitted to for years)

4. Even when you renew a domain and either call or email them to have them remove the credit card on file, they will either forget to, or simply lie and say they did.

5. You do not get email notifications of accounts or domain names expiring soon. Especially if you've asked them to update the email address they have on file. I called asked them to change my email address, and it did not get done, or someone entered the old one I no longer had later on.

6. Billing. UGH...where do I begin. I was constantly being billed the incorrect reseller price. And this also caused bank overdrafts. They would get it right some of the time, but most time they overcharged me. They can instantly charge your credit/debit card, but getting them to refund any amount takes days or weeks. RIDICULOUS! I know for a fact that you can instantly refund a customer's credit card. I guess since they have so many billing errors, it takes forever for them to get to yours due to their "wait in line" customer service practices.

I will say that a few people there are good. Brent and his supervisor Robert were the only ones that could resolve issues for me. Since I worked for a webhosting company as a unix tech, billing rep, domain reg. coordinator, resolution supervisor, etc., I knew how webhosting companies operate inside and out. I cannot imagine how it must be for customers that are new to webhosting or domain issues.

Since I knew how the business worked, I knew what questions to ask to hopefully get quicker resolutions (I thought). I was able to catch them at many lies, and it wasn't until I told them I had worked for a webhosting company that they would really start trying to help.

I think that customer service in America is pitiful for the most part. I've done many studies, taken courses, etc. and I know what good customer service is. The majority of companies either don't teach their employees enough about it, don't know how or care to, or hire the wrong people.....or all of the above.

iPowerWeb is the epitome of terrible customer service. AVOID AVOID AVOID!!!

Today is such a joyous day, as ipowerweb retreats into oblivion. www.ipowerweb.com, www.ipower.com, my websites ,and most of my clients websites are gone, it is as if overnight they have disappeared. If you call tech support, the message now reads "WE ARE HAVING SERVER-WIDE ISSUES, WE DON"T KNOW WHEN THIS WILL BE RESOLVED, FOR UPDATES PLEASE GO TO http://helpcenter.ipower.com, I laughed a little even though this is completely unacceptable, because their automated message is telling you to go check for answers to the problems on a server that is currently out of commision. I guess ipower couldn't pay the bills this month. Hope I can switch my clients over to mediatemple.

06-14-2007
Yea, and today their DNS server crashed, lucky for me I use networksoultions!

I also used to host my site in iPowerweb. Back in 2000 it used to be a good host. Unlimited broadband traffic, lots of web space, tons of extras and all that for a relative low price. But now it really started to suck. Slow servers and lately they appear to be offline very frequently. As a matter of fact, right now on 14th June 2007, all iPowerweb servers seem to be offline for the last couple hours. Not only the hosting servers, but even iPowerweb.com itself and all their support sites like contactipower.com and ipwhelp.com Looks like some hacker had enough of their sucky service and decided to take them down, LOL

IPOWER Rocks !

they are known for fraudelent actions. BBB and FTC frequently have to deal with them. please everybody here reading this go to BBB and FTC and file a complaint. crooks like ipower must get banned from business and the net.

max. number of files 50,000 for shared and 200,000 for virtual private server. VPS has NO support btw.
you can find this info NOWHERE on their pages. fraud.

50,000 files ? no matter how many GB they offer your disk quota will exceed below 1GB if you have a normal website. we maxed out at 260MB. yes, MegaBytes. to use up the offered 300GB your average file size has to be 6MB. so they can offer as much space as they want to keep up with competitors, the 50,000 files limit is doing the rest.

the max file size for upload via PHP or ASP script is 2MB. so forget about open photo albums or similar.

they charge your credit card as they like without further notice. it is almost impossible to get a refund.

database tables and email accounts disappear overnight. they demand 50USD for a database restore, email accounts can not be restored.

they suspend or lose entire accounts and claim not to be responsible for the loss.

if you try and transfer an account or domain name they punish you with giving you hassle all the way and charge your credit card again.

the support is non-existant. the unskilled and untrained reps can not speak proper english and only fire text blocks at you. they are not connected to any department and tell you to send emails to the support which never get answered except with automated responses. the support is very slow, repelling, and rude if you insist on resolving your issue. hotline leaves you on hold for at least 40 minutes and then hangs up on you. they lie to you, give you run-arounds.

you can NOT change the password for your domain yourself. you have NO control over billing issues or any history.

we still have two accounts there and one domain name. we can't access any of them...

These guys suck, and they're idiots too.

It's been a week, and 37 emails back and forth, and I still can't use the domains I purchased from them. Now they seem to be ignoring me 'cause I haven't heard back from them in almost 2 days.

And on top of all that, they ask me every time for the last 4 digits of my credit card, despite the fact that their messages include all of the email history going back and forth, with my credit card number sited at least 3-4 times.

What a bunch of fuckups!

My domain failed to auto-renew....and I never got any email telling me the renewal failed.

Unfortunately, that domain was hosting ads for all of my other domains. So lots of lost commissions....

Plus, I had several hundred email addresses on that domain that forwarded to a central address.

I echo the sentiments of other posters. I also discovered another domain that I never got the emails on, which now is in the hands of someone else.

Folks I am another victim of IPOWER sucking. I encourage EVERYONE to do the same as I have and a few others. Telling people here is GREAT, but to do some real damage to IPOWERS credibility - not that they are doing a great job themselves.

GOOGLE "BBB" stands for Better Business Bureau and lodge a complaint. It take no time to do so or at least no more time than it took us to complain here.

1-2 clicks they have you directly on the Arizona BBB complaint entry form. NO Muss and No Fuss - the only way federal regulators will start to take a serious look at this company is if all off is instead of bitchin and whining here actually take the time to file a complaint with the BBB.

Also ask IPower to refund your money when you get fed up. Ask for reimbursement as part of your settlement on the BBB. When complaints start moving into the thousands then IPOwer will be forced to either close it doors or smarten up. The way IPower is running their business now is disrespectable on the highest order.

Good luck all of you... Remember Google "BBB" punch in IPOwer Web at their site and lodge an official complaint.

DO not ever use ipowerweb. I've had hosting with them for a few years now (I'm amazed I stayed with them that long) and have had nothing but crappy service. I've had lots of downtime with my site, numerous technical and billing frustrations with them, and overall have had a worse experience with this company than with any other company I've ever dealt with in my life.

Stay far away from ipowerweb.

Add me to the list of Ipowerweb haters. My email has been down for 2 days now. I waited over an hour for tech support for 2 days now. The identified the problem on their end - software related. They keep telling me they know about it and are working on it. For 2 days, they've been telling me this!! I'm asking for a refund of all the money I've spent with them and removing both of my domains from them as soon as humanly possible. Do not use them under any circumstances, for any reason. They're cheap, but it is absolutely not worth it.

I, too, am now an iPowerWeb hater. At first, there were no issues. For the past few months, however, my site has been down more times that it has been up! At one point, my site was down for 13 days, with me contacting iPowerWeb daily. I took the advice on this site and filed with the BBB.

I registered a fairly large number of domain names with iPower a couple years ago and have regretted it ever since.
Even though I transferred my domain names away from them a year ago, they continue to bill me for renewals. I believe that is against the law as my domain names are no longer associated with them in any way.
I have told them at least 20 times that I have no domain names with them and to take me off their mailing lists, and they assure me each time that they will take care of it - then I receive another iPower newsletter, auto-renewal notice, etc.
iPower is a criminal organization. Do not use their domain name registration or hosting services!

I've used Aquest Hosting (http://www.aquesthosting.com/) for years...no major problems, and the 1 minor problem I had was resolved extremely fast. I've never had a problem getting in touch with someone when I needed to ask a question about hosting or upgrading my account....these guys rock!

I have a client using ipowerweb. Their email has been down for 11 days now. They don't know what's wrong and apparently can't fix it. I had their lead tech tell me last night "I'm sorry things are not going perfectly for you"! OMG! They really suck! Please, anyone who uses them FIND ANOTHER HOSTING COMPANY! I spent over 1 hour on the phone and 95% of that time was waiting listening to their awful music.

My recommendations, IXwebhosting.

Its really funny how they pickup your phone call quick at sales once they get your money and you call billing or support back they take for ever to answer and they get really rude. i hope they will not last, they are just a punsh of theifs.

Ipowerweb got me on the price and I had no issues at first. Then they "migrated Servers" which means they lost all of my emails including ones pertaining to a Law Suit I was involved in. Their customer service was not helpful at all. Now I'm lucky if I can check my email with out getting... ERROR: Connection dropped by IMAP server. I'm looking to move my service from them ASAP and will never recommend them to anyone as reliable service.

I have been on hold for a running total of 45 minutes, at the same time the "live" chat wait time is a whopping 56 minutes. This is UNACCEPTABLE. My issue is not even that hard to fix, just a DNS transfer, that's it! Why do I have to wait this much?!?

I am also on hold waiting to cancel. I've been on hold for about two hours now. I am also on hold on the on-line "chat"...same time.

Can't even get ahold of them to pay a bill.

Pretty bad "customer support", service or whatever you want to call it. I can't wait to put this company in my past.

I have tried to cancel their service with 5 different e-mails. They said I had an expired credit card on one of the e-mails they sent and I was thrilled that finally I could be gone from them. But they sent me another e-mail stating that they had renewed me and my new expiration date is for 11/12/2008. I told them I tried to cancel 5 times before that and they wrote me back and said they are sorry to see me go and would release me 2 days before my expiration date which is now 11/10/2008. I am being held hostage. I am filing a formal complaint with ICAAN who is the watchdog of Tucaws which is the owner of our domain names. Ipowerweb is only a service provider. I suggest everyone call ICAAN at http://www.icann.org/general/contact.htm
Phone: +1.310.823.9358

Ipower customer service SUCKS...PLEASE DONT PURCHASE FROM THESE BUTT CLOWNS. I've gone back and forth from one idiot to another over there and have waited on hold upwards of 45 minutes each time I call. There is only 1 person working there that has a brain and is competent..Peter...but he's not enough to keep me coming back. Sales, Billing and Tech support are worthless...I hope they all get fired!!!!! They are rude and don't care about helping the customers. Their 30day money back guarantee doesn't really work, cause if you buy a domain from them, they don't redirect to another hosting company for 90 days...so how exactly does that guarantee work???
They SUCK...
THEY SUCK...
THEY SUCK...

Ipower SUCKS....
CUSTOMER SERvice is a joke!!!!!
HOPE THEY ALL GET FIRED THEY ARE Worthless.
My website that I bought and paid for has been unaccessible for a week now and I can't get it taken care of.
Each time you call it's a 45+ minute wait.
If I can stop 1 person from buing from them then this is worth it.
It's the only justice you can get when dealing with these morons cause they just don't care!!!
DONT BUY FROM IPOWER

I'll just keep updating this to give you an idea of how long it takes to get to someone on customer service. Check the time stamps on the previous postings...From the time I first called support to the time I posted the first message on this board almost 40 minutes had gone by.