Theo Moore

Ok, ok...I have cooled down a little, and I am going to cut the iPower folks some slack. I called them, they promised to be better, and I promised to be more patient. I'll certainly keep some notes on how it goes this time around. Wish us luck, as we try to mend our damaged relationship....

Ok, great update....

I cancel my service, and the woman on the other end of the phone tells me “Ok, it's cancelled. You'll get your money back in 10 to 15 days.”

I am stunned: they can take it from you instanteously, but it takes 10-15 days to put it back???? How the heck does that work? Their support sucked, and that's why I cancelled. However, they decide it takes 10-15 days to put the money back????

I am going to continue up their chain with this. I warned them that if the money was not back in my account on time, I was going to raise unholy amounts of heck.

What ever happened to decent support, and service? Yea, gods......

I used to use this service for my webhosting awhile back, and it was pretty good. Since I was loooking for a reliable service, I decided to go with them again after comparing the services.

Boy, what a mistake.

To this very minute, I've been waiting to get my login information and billing confirmation. I can go to the site, and see that the domain has indeed been used, so I know the billing must have kicked in. However, I've tried on several separate occassions to get the support folks to send me the login info, and sent their billing team e-mails requesting the billing confirmation.

I am currently on hold waiting to cancel my account so I can find another.

Now, I know what you're thinking: couldn't there be a problem with the e-mail? It could be, but I have been receiving e-mails at this address all day. I also received the automated "we'll get back to you" e-mail earlier today.

This shouldn't be this hard, for pete's sake.

I mentioned to the last person with whom I chatted online that I was intending to cancel my account if this most recent attempt to send me e-mail failed. They said "whatever. Can I help with anything else?".

I am not wow-ed with them to say the least. If I can get my blasted money back, I am going to find someone else.