Geeks With Blogs
Theo Moore Questions... Morphology? Longevity? Incept dates?

I know for sure that there is one car rental company I will never go to again, if I can help it. Enterprise rental cars lies, plain and simple. They say "we'll pick you up". We called stranded many miles and miles away from home (one state away) after an evil manhole cover ate a hole in our oil pan. We needed to be picked up, and they wouldn't. We told them the national office said they would. They said they wouldn't anyway.

 

We got up very early and called, thinking the chances were better we’d get some help. After all, we were in some desperate straights, being from out of town.

 

The manager at this branch, named Heather, said she was too busy to send someone. Fair enough, I thought. We suggested that we get a cab, and they compensate us. The manager at this particular branch said they don’t do that. After many minutes of discussion, we were told that they don’t do that on Saturday.

 

We spent 15 minutes disagreeing about something they suddenly never do on Saturday anyway? Does she think I am stupid?

 

We finally found some complete strangers who agreed to deliver us to the office, where we waited in line for our car. While we waited, Heather looks at the line, addresses us all, and says “Where were you guys at 9 when we opened? We sat here the first hour and half doing nothing”.

 

At that point, I lost it. When I realized the office was but 8 miles from where were staying I *really* lost it.

 

They didn’t have 10 minutes to come get us on a Saturday with no one in the office for service, even though we were stranded, national advertising says that “We’ll pick up”, and the national office we called promised that someone would.

 

 

I don't really expect them to care. I do expect them make some resolution for this, though. I spoke with the regional manager about Heather lying to us, and not being willing to help us out. I suspect she’s got a new hole in her bottom, if his demeanor is any indication.

 

And rightly so.

Posted on Tuesday, August 9, 2005 11:10 AM | Back to top


Comments on this post: Why I will never rent from Enterprise Cars again

# re: Why I will never rent from Enterprise Cars again
Requesting Gravatar...
I hear ya, boss. Load of crap is what that is. Sorry to hear that you had a bad experience, also.
Left by Theo Moore on Aug 09, 2005 7:06 PM

# re: Why I will never rent from Enterprise Cars again
Requesting Gravatar...
I've never rented from Enterprise, but after hearing this I can tell you I never will. That really sucks.
Left by Chris Williams on Aug 10, 2005 7:03 PM

# re: Why I will never rent from Enterprise Cars again
Requesting Gravatar...
Yeah, it did. I called the regional office and they have agreed to comp me some of the rental. Big deal, says I. Had I not complained, they would have just screwed me over without anything.
Left by Theo Moore on Aug 10, 2005 10:37 PM

# re: Why I will never rent from Enterprise Cars again
Requesting Gravatar...
A friend of mine went to an office in Moon, PA for a replacement while her car was being serviced. She was tricked into renting an SUV (that she didn't want) and was charged a daily rate(even though they were supposed to give her a vehicle that was covered by her insurance). When she spoke to the region manager, she was told he wouldn't give her the money back because she "mentioned wanting to buy that model". Beautiful. If you want to let the manager know how much that sucks, give him a call at 412-657-9601. Pass this around to everyone you know who thinks Enterprise sucks!
Left by Daniel LaRusso on Oct 20, 2005 7:24 PM

# re: Why I will never rent from Enterprise Cars again
Requesting Gravatar...
My car went into a Auto shop on 10/4/05 I rented a car from enterprise because my insurance company recommended that I go there for service until my car comes out of the shop.
Enterprise asked me for a $250 deposit with credit card. I only had my debt car from my bank which they granted. Took out the money. My insuruance company gave me two extensions to keep rent a car because work was still needed on my vehicle.
Enterprise did not tell me that they would be going into my personal account deducting money before I give them back the car. The bank I have bought it to my attention that they went inside my account three times to take out monies without my knowledge.
I was also threaten by a manager at the Enterprise on Atlantic Ave. in Brooklyn on 10/31/05 although they had given my an extension with approval from my insurance company and they had taken $250 out of my account on 10/27/05 from my checking account without my knowledge.
They are now being reported throughout because I never heard of being threaten by a company that is not only dealing with your insurance company had the nerve to tell me that at the time of me renting that they didn't have cars for $30 a day and they only make good deals with car dealerships not the insurance companies.
I will be reporting this fraud to everyone I can possibly think to send it to because they think they can do what they want and get away with it.
So unprofessional and I feel because I am a woman and also of color they felt it was necessary to drain into my account without me signing any authorization to do so.
Never again will I deal with such a company and I dealt with Enterprise for years but I will never do it again and I will be writing to the news and to anyone I can think of that can stop them from feeling comfortable about how they treat a consumer.
Instead of getting better with the people who wanted to enjoy there services they are getting worse.
I had to go to my bank and cancel my account and put out an alert against this company and now I will be reporting them all over and hopefully you will hear more on national TV.
Left by Kecia on Nov 01, 2005 1:25 AM

# re: Why I will never rent from Enterprise Cars again
Requesting Gravatar...
No offense, but if you guys had any idea what happens to rental cars you would understand why this company needs a deposit to give you some "ownership" in the vehicle, or maybe you could learn to run a business that has no equal and no model to follow. It's all by the seat of our pants, and every customer complains every day... no matter if it's about us, or the shop that's screwing them, or the insurance co doing the same. Show me a real complaint other than "I couldn't get a ride" or "I can't believe I needed to be responsible for a $25000 car and I couldn't roll off $250 because and insurance co that won't get them their car back when I steal it forgot to mention the deposit." Please, cut the employee at the counter a break and be an adult.... quit bitching!!!
Left by Ryan on Nov 28, 2005 3:54 AM

# re: Why I will never rent from Enterprise Cars again
Requesting Gravatar...
Ryan,
Thank you for your comnments. However, let me say this: I am a customer who was promised something, that they would pick me up. They did not. I selected them based on the promise to pick me up. When I asked about this, no attempt was made to rectify the problem. Is it my fault as consumer that the corporate advertising was poor? It isn't. The regional manager with whom I spoke agreed with me that Heather handled the situation poorly, and he fixed it. It would seem that perhaps someone in the rental car business doesn't necessarily agree with you.

Your attitude is very interesting. You would have the consumer feel guilty for 1) being upset about a failing in deliver on a promise, and 2) informing other people of this.

Actually, I was adult about the situation when we started our discussion with Heather. She was unprofessional, and handled the situation poorly. In my line of work, if I acted is such a fashion, I'd expect to have someone rather upset at me.

I tell you what, rather than "bitch" as you call it, we should just pay companies whatever without an expectation of service. They can treat us anyway they want, make any promises they want, do anything they want. We shouldn't complain or "bitch" after all. Tell you what, next time you get your oil changed, the mechanic won't change the filter. And the next time, until the filter is totally plugged. When your engine blows up, don't "bitch". After all, give the mechanic a break. He or she is probably working very hard.

No, sir, your attitude is *exactly* why we are all being treated poorly. We should just be willing to be shafted, according to your statement.

Besides that, it's my dollar. I have every right to be upset, and I have every right to decide not to do business with a particular company based on how they treat me. Beyond that, I have every right to inform others of how I am treated, and encourage them to be careful of that company.

On your point about "every customer complains every day". Somehow, I doubt "every" customer complains. Also, as the customer, if something isn't right, I have the right to expect it to be fixed.

Here's a thought: if you can't handle upset customers, then perhaps be a forensic scientist; I hear their customers never complain. Clearly, you shouldn't be in a field that involves interaction with paying customers. Please, cut the paying customer and be an adult....quit bitching about doing your job.
Left by Theo Moore on Nov 28, 2005 4:14 AM

# re: Why I will never rent from Enterprise Cars again
Requesting Gravatar...
I love how one bad experience can affect how you feel about a company that is all over the U.S. Yeah the mananger there did not handle the situation very well, but that shouldnt reflect on the company as a whole. Enterprise is a great company and helps out many college graduates get the experience they need to make in the world. It was also rated one of the top 10 companies to work for, did you know that? I think you should them a second chance as you will see that it is a very respectable company.
Left by Brian on Dec 03, 2005 6:16 PM

# re: Why I will never rent from Enterprise Cars again
Requesting Gravatar...
Brian,
Thank you for your comments and opinion. I must respectfully disgree, however. It is my dollar, and I am allowed, therefore, to choose whether or not I deal with a particular company on whatever basis I choose. My criteria for this decision can be as arbitrary as I like as well, although in this case I feel they are most fair. Additionally, you weren't present when the events I describe occurred; as such, you've no point of reference from which to claim my choice is unfair.
While I respect the fact Enterprise is considered a great employer, and helps college graduates, these facts aren't germane to my point.
From a helping college gradutate perspective, perhaps an angry customer who feels badly treated and will no longer rent from them will provide significant training benefit. In that sense, I am providing invaluable training. It is also my thought that providing feedback in a sense the company can understand (being unwilling to be a customer) may encourage change in the company itself. If enough of us are upset about the same treatment, then perhaps things will change for the better.
I can appreciate your thought concerning a second chance, but again, I must respectfully disagree. If you went to a restaurant that put worms in your food, I feel safe in saying that you wouldn't provide them a "second chance". Whilst I recognize a rental car isn't food, the results of their treatment of me left me with a similar sick feeling in my stomach.
Thank you again for your post!

Theo
Left by Theo Moore on Dec 03, 2005 6:32 PM

# re: Why I will never rent from Enterprise Cars again
Requesting Gravatar...
I would just like to point out one more fact, even though I know it will not change the way you feel. I just do not want everyone to feel they will have a bad experience like you did. I don't know if you have heard of the Market Metrix Hospitality Index, but it puts out a quarterly report which is based on 35,000 consumer reviews and lists the top hotel, car rental, and airline companies based on customer satisfaction. It contains 11 different rental car companies and enterprise is ranked #1 on it. Thought everyone might want to know this before going with some other rental company. I do understand that your bad experience is the reason you will not be doing business with them again, but I do not want other people to read this website and choose another company based on your experience. You do have a valid reason for not choosing Enterprise but I feel like based on this review I just mentioned everyone should not be quick to judge this company.
Left by Brian on Dec 03, 2005 8:12 PM

# re: Why I will never rent from Enterprise Cars again
Requesting Gravatar...
Bryan,
Thank you for the information. It is interesting to hear that Enterprise is rated #1. Certainly they have done good things for others in the past, and will again in future.
The purpose of my blog entry, however, was not to say that Enterprise is a bad company, but rather to relate my specific experience. You'll note that others have posted their negative experiences on this blog as well, so it's not just me.
Should my blog entry keep someone from renting from Enterprise? Not necessarily. Should it possibly warn people from depending on the "we'll pick you up" slogan when they are in a hard spot and need help? Absolutely. The simple fact is that Enterprise *may* pick you up, but it can't be considered even remotely a guarantee.
I did find it interesting that when we arrived at long last at the rental company office, there were slogans visible on the signs all over the office making the same promise to "pick me up". So, even as Heather told me she wouldn't pick me up, she was surrounded by a multitude of signs that said she would.
You know, there are two points that come to mind as we discuss this further:
1) It unimportant to me whether or not my post influences anyone's choice on which company from which to rent. If it does educate the public that the "We'll pick you up" slogan is a false one, then I've achieved my aim.
2) Ultimately, people will rent from whichever place offers the best rate, myself included. Should Enterprise offer a rate that is ridiculously low, I suspect even I might be tempted despite my bad experience.
So, there it is in a nutshell. I wouldn't expect everyone to have a bad experience as I had, but I think it is only fair to warn people that they might. Forewarned is forearmed. I'd also say that if someone reads my blog and trusts the "We'll pick you up" slogan, they've no one to blame but themselves.

Thank you again for your commentary.

Theo
Left by Theo Moore on Dec 03, 2005 10:53 PM

# re: Why I will never rent from Enterprise Cars again
Requesting Gravatar...
Twice I experienced the same thing about the "we'll pick you up" slogan. The first time the pickup didn't show up at the agreed upon time and I had to call at which time they said they didn't have enough staff, even though this was already on their schedule. The ride came 25 minutes late which meant that I was late to an important business meeting. The second time the same thing happened except their excuse was that the person was stuck on the road driving other customers. I just returned from an ERAC office where they claim that I caused a tiny dent/scratch on the car I just rented yesterday. The way the damage looks, it's obvious that it was not caused by my driving or my opening the door. It may have been on the car already and the inspector (who doesn't give a sh*t anyways) didn't catch it during the pre-inspection because it was DARK and parking lot was UNLIT. And why should I shoulder the cost of damage that is part of the natural wear-and-tear of the car and had nothing to do with me? And why have I used ERAC for the THIRD time now????
Left by Pauline on Jan 11, 2006 1:40 PM

# re: Why I will never rent from Enterprise Cars again
Requesting Gravatar...
www.failingenterprise.com

it is a whole website dedicated to why the company is terrible. It is a lot of employees that are on the site, but it is a fascinating read. You are not alone in the treatment you received. The problems the company has are systemic, yet the company continues to bury its' head in the sand and ignore them.
Left by - on Jan 25, 2006 7:22 PM

# re: Why I will never rent from Enterprise Cars again
Requesting Gravatar...
Today was the first time that I've had a bad experience with a car rental company, and unfortunately it was Enterprise. My car was hit by someone last weekend while I was parked next to him in a local business parking lot. We called the police & handled everything 'by the book'. His insurance company contacted me the following Monday, and the next day, my car was in a local collision repair center being repaired, and I was told that they (Progressive) worked closely with Enterprise, and that the insurance company would pay for the rental for as long as it took to repair my damages (so far so good, right?) Enterprise actually did come and pick me up - no complaints there - & after filling out the paperwork, I went with the Enterprise agent to inspect the vehicle (a 2005 Chevrolet Uplander) before I signed. Unfortunately it was raining, and the agent and I quickly looked around at the vehicle and did a quick once over, and I was pulling out of the lot within minutes...sounds great, huh? Well, I should have taken a little more time to look @ the car closely...I drove it for 4 days, then on Friday my car was ready @ the collision repair center...the damage was repaired...so I went to Enterprise to turn in the Uplander, and while the agent was inspecting it, he noticed a tiny, barely visible, crease (dent) in the passenger side (side sliding) door. I drove the car only to and from work - parking it in my garage @ home every night & parking it just outside my office window @ work every day - Monday thru Friday of this week, and while I did not keep an eye on it every moment of the day...I am almost certain the damage was not done while the Uplander was in my posession. The Enterprise agent filed a report with their damage claims department & I'm waiting to hear from them. As most of you do, I carry full coverage - which will cover the cost of the repairs - after a considerable deductible amount - which, in my estimation, will more than cover the cost of the repairs. I hate to suspect the Enterprise management of running some kind of scam or @ the least covering up their negligence from damage that had ocurred that they were responsible for... but regardless, because I trusted the agent that went around the vehicle with me to inspect it prior to my entering into the contract with them...I'll probably be out about $300 - $500...So, please be cautious when dealing with any rental car company, and insist that they not hurry you through the initial inspection!!
Left by Brett on Feb 10, 2006 7:32 PM

# re: Why I will never rent from Enterprise Cars again
Requesting Gravatar...
I understand company policy, but do Enterprise employees have to wast my time to understand it themselves? They operate like the local mall in your neighborhood. There is little obstruction by way of light signal or sign to get into the parking lot. Once they have your money and you need to get out - well, that's another story. I tried rent a vehicle from them in Tennessee and drive across the country with it. The guy was real polite, even after I told him where I needed to go; however, he stated that he wasn't sure if they could accomodate me. I mentioned if he could find that out now. Instead, he continued to take all kinds of personal information and fill out paper work with a nice smile on his face. Once his supervisor told me there was no way to drive the car ouside of the neighboring states, their attitude changed from the gleaming cordial to downright rude.
Left by poipoi on Feb 13, 2006 5:35 PM

# re: Why I will never rent from Enterprise Cars again
Requesting Gravatar...
Brett,

It's a scam pure and simple. Your story is almost exactly the same as mine (Dan). Stay away from Enterpirse!
Left by Dan on Feb 16, 2006 10:55 PM

# re: Why I will never rent from Enterprise Cars again
Requesting Gravatar...
Big Insurnace Scam: I always purchase the optional collision insurance when I rent a car. Two days ago I rented a small Toyota from Enterprise. The Enterprise attendant walked around the car for the pre-rental damage inspection & claimed he found no damage. I didn't look carfully at the car, but I found one minor damaged area in the fender and had the attendant note it on the records. WHen I returned the car two days later, another attendant found minor paint damage on the right rear view mirror and proceeded to fill out a damage report. He then quickly asked me to sign the report stating of course, it would cost me nothing since I had the extra insurance. Knowing well and good I did not damge the car, I refused to sign the report. Here is what they are doing: Enterprise purposely ignores minor damage during the initial walk around before the rental. If you buy the insurnace, they then point out the damage upon return, make a report and a claim and either have their insurance company fix the minor damage or just collect the money and pocket it. The renters who return the car usually sign the report because it will cost them nothing anyway. It's just another revenue stream for Entrprise based on false reports of damage. Most of the time, they ignore minor damage done to their cars by renters who do not buy the additional insurance because it costs them too much time and money to chase down the renter's insurance company, and they know they can make a claim later aginst someone who buys thier insurance.
Left by Dan on Feb 16, 2006 10:57 PM

# re: Why I will never rent from Enterprise Cars again
Requesting Gravatar...
Enterprise is a self insuring company. They can't file claims if they don't have insurance. There is no scam.

Just imagine for a moment you let some stranger walk into your home and borrow your brand new car. You take a quick look at the car because you know its new and there isn't any damage on the car. Your friend returns your vehicle to you and swears that he isn't responsible for the small ding in the door because he is almost certain the damage was there when you loaned the car to him. What would you do????

Charge him his deductible and submit it to his insurance company? Or would you do what every customer want you to do - - Overlook the damage so they don't have to pay for it and when you go to sell the vehicle you pay for the repair out of pocket.

This isn't rocket science people. You are borrowing a car! Next to a house that is one of the largest investments you will make in your life. If you don't want to be resposnible for the car then pay for the damage waiver. I don't care who you rent from. DUH!
Left by Rich on Feb 18, 2006 7:39 AM

# re: Why I will never rent from Enterprise Cars again
Requesting Gravatar...
why don't you people make a reservation in advance. oh yeah your debit card is not a credit card, that is why it is called a debit. also if you decide to be a cheapskate with your insurance and they drop the ball on you, why would you blame the company that helped you get to work on time.... people like to blame the rental car agency, when in fact if you had any sense to think abhead and plan your rental out better, or even asked politely /said thank you, things would go that much smoother......
Left by bobby-sue on Jul 27, 2006 8:29 AM

# re: Why I will never rent from Enterprise Cars again
Requesting Gravatar...
Quit your bitching. All customers are the same. They can't please everyone and it would take a whole lot of people to bring them down. So, everyones thought on here really doesn't matter to the profits of the company. 1 person from every city would not make a difference. And this Theo character, you need a life other than posting about Enterprise.
Left by Sam on Aug 19, 2006 4:59 PM

# re: Why I will never rent from Enterprise Cars again
Requesting Gravatar...
Quit your bitching. All customers are the same. They can't please everyone and it would take a whole lot of people to bring them down. So, everyones thought on here really doesn't matter to the profits of the company. 1 person from every city would not make a difference. And this Theo character, you need a life other than posting about Enterprise.
Left by Sam on Aug 19, 2006 4:59 PM

# re: Why I will never rent from Enterprise Cars again
Requesting Gravatar...
Sam,
You are, of course, entitled to your opinion. I applaud your willingness to share it; thank you! However, if you are unwilling to back that up with the courage to actually post a URL at which you could be located (i.e., an e-mail address, blog site, etc.), then I am entitled to take it a seriously as an anonymous note posted in my cube. I think the last one I got lasted 15 seconds before hitting my wastebasket.

By the way, you only have to hit the "Submit" button once; hitting it twice doesn't give me reason to take you seriously.

Thank you for playing.
Theo
Left by Theo Moore on Aug 19, 2006 9:13 PM

# re: Why I will never rent from Enterprise Cars again
Requesting Gravatar...
Yes I have to agree with the dollar thing. When you are told something from a comany I.E their "selling point", this is what "sold" you in selecting them from the other TOM, DICK AND HARRYS, in the pack. So if Enterprise states they would pick the people up, then they should deliver. I believe that particular shop was just plain ole "mismanaged" because ENTERPRISE RENTALS ALWAYS PICK ME UP NO MATTER HOW BUSY. Yeah I may have to wait 1/2 hour, on some ocassions but I was picked up and that's all that matters PERIOD. But to never use a rental ever again for this reason is a COP OUT just the same. MAKE ENTERPRISE IN YOUR AREA RESPONSIBLE FOR THE CLAIMS THEY MAKE. This may include a few letters and emails to the appropriate people because TRUST ME you will feel very good about yourselves knowing you did all in your power to make your Enterprise Rental agency accountable for their actions.

Stephanie
Left by STephanie on Aug 26, 2006 4:23 AM

# re: Why I will never rent from Enterprise Cars again
Requesting Gravatar...
Stephanie,
Thank you for your comments. You are totally correct, of course, and I had irresponsibly forgotten to mention the point you make about individual offices. You are also totally correct that it silly not to hold companies to their promises. Thanks!
Left by Theo Moore on Aug 26, 2006 8:01 AM

# re: Why I will never rent from Enterprise Cars again
Requesting Gravatar...
Hmmmm let's think about it...Enterprise is renting you a C-A-R...not a dvd from your local movie rental. What makes you think Erac is just merely going to happily give you a rental without a deposit. As I would hope many of you morons would understand, cars are up to $20,000 and more unlike a $20 video that can be replaced easily. So yes, of course they need a $250 deposit on top of the rental amount to make sure renters are good for the money...or if they need to extend the rental for a few extra days. Come on people, think about it...it's not that hard to figure out! Hotels do the same thing to when you rent a room for a night. If you obviously cannot afford the $250 deposit then you most likely will not be able to afford that $500 or $1000 insurance deductible once you cause damages to the rental...that is if you even HAVE insurance.
Left by Jackie on Dec 06, 2006 11:20 PM

# re: Why I will never rent from Enterprise Cars again
Requesting Gravatar...
Jackie,
Thank you very much for your effectively anonymous comments. I am not sure that the use of "morons" as a way to refer to your fellow poster is very constructive, nor do I think that it's likely to get your comment taken seriously ('Specially if you won't provide a URL). As for the cars, I think you'll find that Enterprise has their own insurance on their cars, and don't rely strictly on the insurance of their drivers. Personally, I have never cared much about the deposit; as a general rule I drive rather safely and never failed to get mine back.

Just to get this completely straight (not sure ppl are even reading my original post at this point), my beef with Enterprise was not the cost, the deposit, or anything of that sort. Enterprise advertises that they will "pick you up" and when I was stranded, I called them for that reason. They failed to live up to their advertising promise. Most of you who have posted in reply seem to think this isn't a big deal; companies can break their promises and I shouldn't care. If this happens to you, fine, then you don't have to care. However, it is my dollar, and I will not spend it on Enterprise as a result of their failure. Since Enterprise had failed me, I thought it I should inform others.
The subsequent posts from others were not solicited, nor do they reflect any opinion but their own. They, too, have felt treated badly, and have made a similar decision to not use Enterprise. That is entirely their choice. Calling them morons, or telling them to get a life (apparently trolling in blog to criticize people with legitimate complaints constitutes a life) serves no purpose. If you feel that strongly that you are willing to post in my blog, then stand up and provide a URL by which you might be contacted.
So, flame on and have fun. Just know that whatever you say may (and probably will) fall on ears of a person who's laughing at you. :-)
Left by Theo Moore on Dec 07, 2006 6:25 AM

# re: Why I will never rent from Enterprise Cars again
Requesting Gravatar...
I HATE ENTERPRISE!!!

I was just in an accident, the other person was at fault.
My first accident, and it wasnt even my fault!
I was assured I wouldnt pay a dime and that the other insurance would "take care of it"
Right!

I went in trying to get everyhting over with, the whole process is a pain in the a$$!
I told the agent over and over again that I wanted no "extras" just a damn car.

Sure enough, a week later I get a bill in the mail.
Over 100$ for "optional insurance"
I told them I wanted NOTHING. I dont need it, my insurance would cover me.

My stupid head just "initialed here" and "initialed there" and that was enough to OWE THEM!!

Now I have to pay for a car that I DIDNT WANT, but I "initialed" because a stupid driver HIT ME!!

THIS IS CONSPIRACY!!!!

DO NOT USE ENTERPRISE- STAY AWAY!!
Left by who will stop them? on Apr 18, 2007 5:55 PM

# re: Why I will never rent from Enterprise Cars again
Requesting Gravatar...
Check this story out: http://www.9news.com/news/watercooler/article.aspx?storyid=78177

Enterprise strikes again.

I won't even begin to tell you my nightmare story concerning Enterprise - it makes my stomach hurt even thinking about it. They are a horrible company with horrible customer service and shady policies. STEER CLEAR!!
Left by CynniKat on Sep 29, 2007 10:10 AM

# re: Why I will never rent from Enterprise Cars again
Requesting Gravatar...
I have unfortunately had to rent from Enterprise on a few occasion because that is who my insurance company deals with. Every single time there was a problem. Most problems involved them telling me that there were "scratches" on the vehicle that weren't there initially, even though they were. They were even marked down on the contract before I signed it...but watch carefully how they choose to document this. The last (and I stress the LAST) time I rented from them I returned the car to the garage that was working on my car. Enterprise picked up the car 6 hours later after it had been sitting on a busy street and they deducted money from my account without my knowledge because there were "scratches". They are an awful company with horrible customer service and I will choose to rent from Budget who I have never had a problem with, even if my insurance won't cover it.
Left by Laura on Oct 21, 2007 8:12 AM

# re: Why I will never rent from Enterprise Cars again
Requesting Gravatar...
I had a car reserved for an out of town trip. When I went to pick the car up at the Enterprise office at love field airport in Dallas, the agent informed me that they don't accept debit cards. That was all I had. I explained to the agent that I only had the debit card and if I couldn't get the card I'd really be screwed. But they didn't care. I don't have a problem if that is their policy, buy they should say that up front. They should state that they DO NOT ACCEPT DEBIT CARDS when you make the reservation. I know that they say they accept credit cards, but my debit card also works like a credit card so I thought it would work. Or on the confirmation sheet it should read in bold letters up front, WE DO NOT ACCEPT BANK DEBIT CARDS. Luckily I was able to walk accross the street to Thrifty, and they were more than happy to take my debit card. They do put a $350 hold on it until you return the car, so you have to make sure you have they money in your account. I wonder why Enterprise can't do that. I made sure I told Enterprise that I would gladly use Thrifty in the future instead of Enterprise.
Left by Mark on Nov 23, 2007 12:07 PM

# re: Why I will never rent from Enterprise Cars again
Requesting Gravatar...
I took my car to get serviced at the mercedes dealer in fresno ca. There they have a enterprise office i rented a car to get to work and that weekend i had gone christmas shopping for my family i put the bag in the trunk of the rental car and drove to work, forgetting about the bag. Mercedes benz in fresno then called me to let me know my car was ready i took the rental back to enterprise gave them the keys and left. When i got back to the office i got busy with work and all then i remembered i had left the bag in the truck i called enterprise to ask them about my bag they then told me the car had been rented out again so then i told them ok well then you guys should have my bag because they clean the cars before they are rented again. All i got from the guy that answered his name is eric was no theres nothing here im like well can you ask the person who cleaned it and he should have at least pretended to put me on hold but no he just say nope theres nothing.So now im stuck with no xmas gift and i know i should have remembered but i was very busy plus these people even if they are just the person that clease the car should be trusted. Trusted go give things back to there owner.
Left by maribel on Dec 12, 2007 7:22 PM

# re: Why I will never rent from Enterprise Cars again
Requesting Gravatar...
I'm actually glad I read all of this.
In a way, it makes me want to cancel the reservation I just made with ERAC. lol...But at least I don't need them to pick me up. :o)
I think I'll just have my incredibly anal husband go over the dents and scratches on the car so I possibly get some added protection when I return it.
But at the same token, they were the cheapest company by a mile, so I'll take my chances.
Thanks for all of the comments, everyone, and Theo for voicing your concerns in the first place. :)
Left by Erin on Mar 26, 2008 10:21 AM

# re: Why I will never rent from Enterprise Cars again
Requesting Gravatar...
Just returned a car, after insurance covered an accident on my car. No damage on checkout. But found insignificant "dimples" on the hood and roof (about 4). You can only see it at the correct angle. They found it in a 30 second total inspection (which I assume included the interior?). Hmmm. "Hail damage" they said Hmmmm. No hail except two months prior to my rental. Hmmm. I didn't accept their $20/day insurance. Hmmmm. They are self insured, am I the first to decline? Hmmmm. Is this extra profit for them? Hmmm?

Also, the repir shop said I should have dropped the car when I picked up. Part of the Enterprise service, and that I did not have to go to the ERAC office to check-in the car, then wait for a ride. Hmmmm, then how could they charge me for damage from two months ago from hail? By the way, they do not have a covered lot. It probably was their fault.
Left by Joe on Apr 17, 2008 5:38 AM

# re: Why I will never rent from Enterprise Cars again
Requesting Gravatar...
I have an idea. If you don't want to take the insurance, look over the car before you sign! What kind of idiot would take a $25000 vehicle and not inspect the condition? If you sign a contract that states there is no damage to the vehicle, and you return the vehicle with damage, it is your fault. Whether you did it or not. Quit assigning blame.

I worked for a rental company in the past and I can tell you the people checking you into the car does not give a crap who pays for the damage. Only managers are paid commision on profits.

Also, as fast paced as this business can be, this is the last thing they would even think of. "let me see if I can sneak this damage past the customer" Are you kidding me? They just want to get you out the door and help the next person waiting in the office.

Get a life and take responsibility for things you sign.

Left by JD on Apr 26, 2008 11:41 PM

Your comment:
 (will show your gravatar)
 


Copyright © Theo Moore | Powered by: GeeksWithBlogs.net | Join free