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Tim Hibbard CEO for EnGraph software

Last night, I attended the Lawrence Technology Association mixer at Netopia here in Lawrence. Ends up that Netopia does a lot more than the broadband services that I blogged about yesterday. I ended up chatting with Sam Snyder and Jesse Stanely, two QA guys and they gave me a couple of live demos of their products. One was Timbukto, a remote desktop application that works on Mac and PC. The other one was an end to end solution for tech support. It's called eCare and it rocks! A client submits a ticket and once the support staff gets it, they can remote into the clients computer or give the client viewing privileges over the support staff's computer. This would be ideal for Kyle. I need to set up a meeting with these guys so that Kyle can see this product.

Sam and Jesse need to start a blog so they can show the world all the cool stuff they are working on!

Posted on Friday, June 16, 2006 8:15 AM | Back to top

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