Debugging
There are 2 entries for the tag
Debugging
1. Customer satisfaction index (Quality ultimately is measured in terms of customer satisfaction.) Surveyed before product delivery and after product delivery (and on-going on a periodic basis, using standard questionnaires) Number of system enhancement requests per year Number of maintenance fix requests per year User friendliness: call volume to customer service hotline User friendliness: training time per new user Number of product recalls or fix releases (software vendors) Number of production...
What Does Quality Cost? The title of Phil Crosby book says it all: Quality Is Free. Why is quality free? Like Crosby and J.M. Juran, Jim Campenella also illustrates a technique for analyzing the costs of quality in Principles of Quality Costs. Campenella breaks down those costs as follows: Cost of Quality = Cost of conformance + Cost of nonconformance Conformance Costs include Prevention Costs and Appraisal Costs. Prevention costs include money spent on quality assurance tasks like training, requirements...