Scott Lock

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Maybe it's just me but I found this "Security Feature" of Office 2010 a bit annyoing out of the box.  Outlook does not download any pictures by default for HTML emails.  Now this is nothing new, but what is different is that Outlook 2010 has added another layer of security around the pictures.  You now have the option to finely tune when things are downloaded.  The side affect is that nothing is downloaded at all.  And when I would click on "Download Images" on an email, it still would not show the images. 

I found that I had to explicitly tell Outlook to download HTML images and then restart Windows.  It did not work if I simply restarted Office.  Again, maybe this was just me.  Here's what you need to do in Outlook 2010 to enable images for HTML:

  1. Click on the new "File" tab
  2. Click on "Options"
  3. Click on "Trust Center"
  4. Clicn on "Trust Center Settings"
  5. Uncheck the "Don't download pictures automatically in HTML e-mail messages or RSS items" check box
  6. Click the "Okay" button
  7. Exit Outlook 2010

Again, for me I had to restart Windows (Windows 7 64bit, Office 2010 64bit) to get this to "take affect".

 


Comments

Gravatar # re: Outlook 2010 - HTML Images not downloaded - at all - by default
Posted by Rob Wilson on 12/14/2010 7:32 AM
Hi - just thought I would share this - I had the above problem on a clients PC after removing tick the images still didn't show - it turned out he was using firefox as his default browser and not IE - and IE was set to work offline - as soon as I took the tick off Work offline in IE all the images displayed correctly :)
Gravatar # re: Outlook 2010 - HTML Images not downloaded - at all - by default
Posted by Ron on 6/28/2011 1:34 PM
Still don't work for me after uncheck the checkbox and restarted my Win7 64-bit computer
Gravatar # re: Outlook 2010 - HTML Images not downloaded - at all - by default
Posted by Simon Lucas on 7/2/2011 2:41 PM
I have tried that fix but I still can't see the pictures.
Gravatar # re: Outlook 2010 - HTML Images not downloaded - at all - by default
Posted by Alisa on 9/16/2011 3:12 AM
Thank you, very easy after a very annoying problem.
Gravatar # re: Outlook 2010 - HTML Images not downloaded - at all - by default
Posted by Pj on 12/10/2011 9:08 PM
Many thanks - it was bugging the hell outta me!
Gravatar # re: Outlook 2010 - HTML Images not downloaded - at all - by default
Posted by Jim on 1/11/2012 4:13 AM
GREAT SOLUTION TO THE PROBLEM. Your instructions were EZ to follow and worked great! Thanks a Bunch
Gravatar # re: Outlook 2010 - HTML Images not downloaded - at all - by default
Posted by Guy on 1/11/2012 11:13 PM
Made IE my default browser and the images work again
But, I want to use Firefox as my default.....
Gravatar # re: Outlook 2010 - HTML Images not downloaded - at all - by default
Posted by Guy on 1/11/2012 11:34 PM
Interesting, after making the change in my default browser, and testing Outlook 2010 I switched it back.
Images still display in my html emails, rebooted, tested some more, all the images are dislplaying.
Gravatar # re: Outlook 2010 - HTML Images not downloaded - at all - by default
Posted by win764-outlook-64 on 1/19/2012 11:19 AM
This does NOT work; and, very misleading. Outlook 2010 64bit will NOT show the full HTML RSS Article after following these instructions. The only thing I can do is open the article in a web browser; which defeats the whole purpose of viewing it in Outlook 2010 Preview Pane.
Gravatar # re: Outlook 2010 - HTML Images not downloaded - at all - by default
Posted by Scott Lock on 1/19/2012 11:42 AM
This worked for me at the time. Since then I've gone back to running Office 2010 32Bit on Windows 7 64Bit for many reasons. I would suggest (as does Microsoft - http://office.microsoft.com/en-us/word-help/choose-the-32-bit-or-64-bit-version-of-microsoft-office-HA010369476.aspx) to not run 64bit Office on Windows 7 64bit.
Gravatar # re: Outlook 2010 - HTML Images not downloaded - at all - by default
Posted by Bambi on 2/12/2012 9:46 PM
Hey thanks man, I just finished installing Outlook2010 and even the pictures from Gmail's welcome messages are not showing. Thanks for the tip!
Gravatar # re: Outlook 2010 - HTML Images not downloaded - at all - by default
Posted by Mark on 2/21/2012 5:40 AM
I use firefox as my default browser, I found by resetting the IE 9 settings to default (options>advanced>reset) the pictures displayed in Outlook 2010
Gravatar # re: Outlook 2010 - HTML Images not downloaded - at all - by default
Posted by Dexter on 4/24/2012 10:20 PM
Mark,

I tried your suggestion for resetting internet settings, worked like a charm...thank a lot mate
Gravatar # re: Outlook 2010 - HTML Images not downloaded - at all - by default
Posted by Ken G on 4/26/2012 6:49 PM
Scott Lock, I am running 32bit Office 2010 on a 64 bit Windows 7 with no troubles.
The imbedded email picture issue is correctable,IE is required to be default as part of the rendering protocol. I still use Google Chrome for surfing, IE for back rendering and my issues have been resolved.

Hope that helps.
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