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Maybe it's just me but I found this "Security Feature" of Office 2010 a bit annyoing out of the box.  Outlook does not download any pictures by default for HTML emails.  Now this is nothing new, but what is different is that Outlook 2010 has added another layer of security around the pictures.  You now have the option to finely tune when things are downloaded.  The side affect is that nothing is downloaded at all.  And when I would click on "Download Images" on an email, it still would not show the images. 

I found that I had to explicitly tell Outlook to download HTML images and then restart Windows.  It did not work if I simply restarted Office.  Again, maybe this was just me.  Here's what you need to do in Outlook 2010 to enable images for HTML:

  1. Click on the new "File" tab
  2. Click on "Options"
  3. Click on "Trust Center"
  4. Clicn on "Trust Center Settings"
  5. Uncheck the "Don't download pictures automatically in HTML e-mail messages or RSS items" check box
  6. Click the "Okay" button
  7. Exit Outlook 2010

Again, for me I had to restart Windows (Windows 7 64bit, Office 2010 64bit) to get this to "take affect".

 

Posted on Wednesday, May 19, 2010 9:25 AM | Back to top


Comments on this post: Outlook 2010 - HTML Images not downloaded - at all - by default

# re: Outlook 2010 - HTML Images not downloaded - at all - by default
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Hi - just thought I would share this - I had the above problem on a clients PC after removing tick the images still didn't show - it turned out he was using firefox as his default browser and not IE - and IE was set to work offline - as soon as I took the tick off Work offline in IE all the images displayed correctly :)
Left by Rob Wilson on Dec 14, 2010 7:32 AM

# re: Outlook 2010 - HTML Images not downloaded - at all - by default
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Still don't work for me after uncheck the checkbox and restarted my Win7 64-bit computer
Left by Ron on Jun 28, 2011 1:34 PM

# re: Outlook 2010 - HTML Images not downloaded - at all - by default
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I have tried that fix but I still can't see the pictures.
Left by Simon Lucas on Jul 02, 2011 2:41 PM

# re: Outlook 2010 - HTML Images not downloaded - at all - by default
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Thank you, very easy after a very annoying problem.
Left by Alisa on Sep 16, 2011 3:12 AM

# re: Outlook 2010 - HTML Images not downloaded - at all - by default
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Many thanks - it was bugging the hell outta me!
Left by Pj on Dec 10, 2011 9:08 PM

# re: Outlook 2010 - HTML Images not downloaded - at all - by default
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GREAT SOLUTION TO THE PROBLEM. Your instructions were EZ to follow and worked great! Thanks a Bunch
Left by Jim on Jan 11, 2012 4:13 AM

# re: Outlook 2010 - HTML Images not downloaded - at all - by default
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Made IE my default browser and the images work again
But, I want to use Firefox as my default.....
Left by Guy on Jan 11, 2012 11:13 PM

# re: Outlook 2010 - HTML Images not downloaded - at all - by default
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Interesting, after making the change in my default browser, and testing Outlook 2010 I switched it back.
Images still display in my html emails, rebooted, tested some more, all the images are dislplaying.
Left by Guy on Jan 11, 2012 11:34 PM

# re: Outlook 2010 - HTML Images not downloaded - at all - by default
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This does NOT work; and, very misleading. Outlook 2010 64bit will NOT show the full HTML RSS Article after following these instructions. The only thing I can do is open the article in a web browser; which defeats the whole purpose of viewing it in Outlook 2010 Preview Pane.
Left by win764-outlook-64 on Jan 19, 2012 11:19 AM

# re: Outlook 2010 - HTML Images not downloaded - at all - by default
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This worked for me at the time. Since then I've gone back to running Office 2010 32Bit on Windows 7 64Bit for many reasons. I would suggest (as does Microsoft - http://office.microsoft.com/en-us/word-help/choose-the-32-bit-or-64-bit-version-of-microsoft-office-HA010369476.aspx) to not run 64bit Office on Windows 7 64bit.
Left by Scott Lock on Jan 19, 2012 11:42 AM

# re: Outlook 2010 - HTML Images not downloaded - at all - by default
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Hey thanks man, I just finished installing Outlook2010 and even the pictures from Gmail's welcome messages are not showing. Thanks for the tip!
Left by Bambi on Feb 12, 2012 9:46 PM

# re: Outlook 2010 - HTML Images not downloaded - at all - by default
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I use firefox as my default browser, I found by resetting the IE 9 settings to default (options>advanced>reset) the pictures displayed in Outlook 2010
Left by Mark on Feb 21, 2012 5:40 AM

# re: Outlook 2010 - HTML Images not downloaded - at all - by default
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Mark,

I tried your suggestion for resetting internet settings, worked like a charm...thank a lot mate
Left by Dexter on Apr 24, 2012 10:20 PM

# re: Outlook 2010 - HTML Images not downloaded - at all - by default
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Scott Lock, I am running 32bit Office 2010 on a 64 bit Windows 7 with no troubles.
The imbedded email picture issue is correctable,IE is required to be default as part of the rendering protocol. I still use Google Chrome for surfing, IE for back rendering and my issues have been resolved.

Hope that helps.
Left by Ken G on Apr 26, 2012 6:49 PM

# re: Outlook 2010 - HTML Images not downloaded - at all - by default
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OUTLOOK 2010: embedded email pictures were not showing up - Checked Trust Center - "Don't download pics automatically was not checked. IE 9 under tools work offline was checked - removed this check. re-opened OUTLOOK 2010 email pictures now work!! Thanks Ken G.
Left by ccenova67 on Aug 28, 2012 11:43 PM

# re: Outlook 2010 - HTML Images not downloaded - at all - by default
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Mark's... options>advanced>reset worked for me. I reset it twice, once in IE x86 and once x64.

It also fixed the synch problem I had with my Windows Live account. Whether this was just the resetting of the settings or the fact that I didn't even have IE installed I don't know... but it is all fixed just the same. :D

I am running Win7 64 with Firefox. No need to make IE your default browser. Thanks Mark, it was doing my head in!
Left by RobinM on Oct 26, 2012 11:39 AM

# re: Outlook 2010 - HTML Images not downloaded - at all - by default
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What fixed this for me was to go to the File / Options / Trust Center / Trust Center Settings and in the E-mail Security, notice Read As Plain Text - I had this checked. When I unchecked this, everything (pictures shewed up) in Outlook 2010.
Left by Gert on Dec 04, 2012 6:34 PM

# re: Outlook 2010 - HTML Images not downloaded - at all - by default
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If you are having this issue after you've done the trust center thing, do the options>Advanced>reset in IE9. I tried everything else this worked for me.
Left by Glenn on Dec 22, 2012 2:19 PM

# re: Outlook 2010 - HTML Images not downloaded - at all - by default
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i tried all the above stuff also... but the only thing that worked for me was to downgrade from IE10 to IE9 I might get adventurious and try IE10 again. Reset IE9 may also work, but I am not sure how to do that.
Left by LouLou on Apr 09, 2013 12:01 PM

# re: Outlook 2010 - HTML Images not downloaded - at all - by default
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Just installed Office Pro Plus 2010 earlier today and spent hours tail-chasing this issue. None of the 'direct' stuff was causing it. The box to NOT download in the trust center was unchecked, my IE10 is never switched to off line 'cuz my PC is never turned off. None of the various tips and suggestions worked but somehow I did something that made it work but by then I had tried so many things and was 99% of the way to maximum fed up I was so happy when it worked I sorta forgot what I did do. Now, about 10 hours later without doing anything to change Outlook or PC settings, I open Outlook and again no pictures. Back to re-covering the same things all over again. Sad state of affairs but all things being circular in nature too much smart comes up on stupid eventually and I think we've reached that point here. Now that I think about it, I may have used MS Fix-It utility....
Left by jimmyzeeee on Apr 11, 2013 5:07 AM

# re: Outlook 2010 - HTML Images not downloaded - at all - by default
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We also had this problem and solved it, ie images in Facebook emails in Outlook 2010 were not downloading. OK for all other types of emails - only Facebook had the problem. Chrome is our browser. So, we made IE our default browser. Closed it, then opened Chrome and converted it back to being our default browser. Problem solved! - the Facebook pictures in Outlook downloaded.
Left by verve18 on Apr 24, 2013 8:29 PM

# re: Outlook 2010 - HTML Images not downloaded - at all - by default
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I have this issue but the box was not checked for me, so it must be something else
Left by Bob on Dec 27, 2013 11:28 AM

# re: Outlook 2010 - HTML Images not downloaded - at all - by default
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I use Google Chrome and Mark's answer of resetting the IE 9 settings to default (options>advanced>reset) solved the problem for me. Finally!
Left by Keith on Feb 25, 2014 5:58 PM

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