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Scott Dorman Microsoft MVP, Software Architect, Developer, Author


It seems Microsoft has always had a love/hate relationship with consumers when it comes to support issues. When things are going well the general public loves Microsoft, but when things start going badly public opinion heads the same direction.

For whatever reason, the Microsoft Help and Support website seems to be one of the last places a lot of people turn to for an actual resolution. One of the problems has always been that the solutions presented require more than simple knowledge about how to use computers as they usually require making registry changes and other activities that the general public either doesn’t know how to do or doesn’t feel comfortable doing.

Microsoft is working very hard to change this and looks like they have made some significant improvements with the release of the Microsoft Fix it Solution Center. The goal of Microsoft Fix it is to provide automated solutions to “common software problems in an easy, intuitive way that is available when and where you need it.”

The most interesting part of Microsoft Fix it is that the solutions will not only come from Microsoft but also from the large community of Microsoft MVPs. This is our opportunity (and yours) to have a more direct role in providing solutions to the more common issues that are seen in the community.

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Posted on Monday, April 6, 2009 9:55 AM General | Back to top

Comments on this post: Microsoft Fix it

# re: Microsoft Fix it
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i have no sound ??
Left by shaun on May 09, 2009 12:57 PM

# re: Microsoft Fix it
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sound not working... tried everything reccomended
Left by Diana Johnson on Nov 07, 2009 11:50 AM

# re: Microsoft Fix it
Requesting Gravatar...
have vista home prem. itunes downloaded but does not open.
uninstalled several times but no luck. trying to synch to ipod.

2nd item. browser screen is black,e-mail screen is black. how do i correct
Left by r. chireau on Nov 11, 2009 6:54 PM

# re: Microsoft Fix it
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yes:Fix it Solution Center
Left by avi on Apr 28, 2010 7:31 PM

# re: Microsoft Fix it
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my microsoft is slow and my words are small and i can not accessmy desk clean up can u please restore my microsoft back to normal sitting.
Left by sherrae on Aug 29, 2010 9:15 PM

# re: Microsoft Fix it
Requesting Gravatar...
i have no sound my laptop
Left by ahcim on Mar 12, 2011 12:34 AM

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