It's time for another complaint post. Yippee!!
First, let me say that the Vongo service itself really isn't bad. I wish it worked with the Zune but it doesn't. The only reason I am canceling is because the client doesn't work for me. I may join again if they fix it.
I just upgraded to the latest version of the Vongo software and it doesn't run on 64 bit Vista. Not a big surprise but the old client did. I can't find a way to downgrade, but it wouldn't matter much because this looks like a mandatory upgrade so eventually it will time out.
I went out to Vongo's site to cancel my account and guess what. You can't do it on the web site. You have to load the client which I can't do. And there is no simple way to contact customer support. You need to go into their help assistant and play a modern version of Zork to get them to talk to you.
"You are facing west, there is a wall ahead of you."
"Please cancel my account."
"You can't pick that up at this time."
"Do you want to download Cancel starring Butthole Magoo?"
Okay, so it's not that bad but you get my point. Just put a cancel option on the website or at least an e-mail address. Don't make my only option an automated assistant.
So I finally got Zorko to get me into "ask a billing question" and I find yet another helpful feature. They automatically correct the spelling of my last name from Kuhl to cool. Great, thanks guys.
Here's hoping someone contacts me so I can cancel this thing. Otherwise I guess I'll need to install the software on another machine somewhere just to cancel it and uninstall it.