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Scott Kuhl Warning: I may have no idea what I am talking about!

The Blame Game

So I have been waiting to find out if my Motorola Q is going to be upgraded to Windows Mobile 6, or if I will be stuck buying a new phone.  When Microsoft released version 6 back in February, they made an announcement that phone carriers would get the software free of charge if they agreed to upgrade version 5 phones for existing customers.  That was the first time there was a glimmer of hope for us.  I can't remember any time in the past that you could upgrade your phone.  Wireless phone companies are out of control, trying to squeeze every penny they can, just look at the iPhone contract, so I fully expected to be stuck with 5 or pay for 6.

So, we are getting close to the 6 month mark and Verizon has not made an announcement, nor have they released any version 6 phones.  I took a shot and e-mailed customer support.  This was the response to my questions, "When will the Motorola Q have an update to Windows Mobile 6?  When will you have new Windows Mobile 6 phones available?"

Mr. Kuhl, according to my records the software update to a cellular phone is provided through the manufacturer. Currently Verizon Wireless has an agreement with Microsoft  the developer of Windows. The equipment will be available as soon as the Microsoft Developer has it available. I am unable to provide information regarding which equipment is being considered or approximate release dates, as this may raise expectations that may not be met.

So, its Microsoft's fault that Verizon doesn't have any version 6 phones even though both Sprint and T-Mobile do.  More likely it has something to do with Motorola, since the Q hasn't be updated for any carrier.  You would think with the increased competition from the iPhone, Verizon would be scrambling to gets it hands on something like the HTC Touch.

Why place any blame?  Just say you don't have them yet, your working on it, and your just a rep who doesn't have any more information.

The Shell Game

If you don't know what a shell game is, it's usually a con involving 3 shells and a pea or ball.  You try to guess which shell the pea/ball is under after they are mixed up, often with the pea/ball not being under any due to some sort of slight of hand.

So the Verizon route didn't help, let's try Microsoft.  Start with the Windows Mobile page on Microsoft's site.  Front and center are Verizon phones. 

They have them running a green background to look like version 6, but they are running version 5.  They even mention Microsoft Office which didn't come on my Q, but I believe its standard on version 6.  Maybe it's on the black one?  Or is this version 6?

image

Now click through on the Version advertisement twice to get to the Verizon store, and once more to get past the opening page on Verizon's site.  Now when you finally enter the Verizon store you see the same four phones from the Microsoft site with their standard blue version 5 background.

image

A little slight of hand, some misdirection, and if don't don't watch closely you just might end up with an empty shell.

Mobile Life is Hard for Early Adopters

It seems like every time Microsoft rolls out it's new OS a different phone company leads the way.  And its always the company I am not using.  Waiting 6 months to a year is hard when you are an early adopter.  Just look at the iPhone launch.  And with all these now standard 2 year contracts, you are at the mercy of your provider, or your dropping some serious cash.  I'm glad Microsoft is trying to get companies to upgrade existing phones, but the plan doesn't seem to be working.  Of course, it could be worse.  I could live in a country that has to wait just to get the OS made available at all.

Posted on Thursday, July 12, 2007 1:56 AM Windows Mobile | Back to top


Comments on this post: Verizon and Windows Mobile 6

# re: Verizon and Windows Mobile 6
Requesting Gravatar...
Yes, I'm in the same boat. I am currently looking to renew my Verizon contract and I am seriously considering jumping ship to another carrier that is quicker to adopt new phones and operating systems. I need Windows Mobile 6 to stay ahead of the curve. I teach mobile software development.

The iPhone launch has tipped the scales against carriers. I am hoping we all benefit from the fallout of that launch. Could it help shatter the control carriers have? We'll see...

I do get good service when I travel but increasingly worse service from my home office.

That's 2 strikes. One more...
Left by J Tom Kinser on Jul 14, 2007 6:55 AM

# re: Verizon and Windows Mobile 6
Requesting Gravatar...
I'm feeling the pain. It's not even the desire to be an early adopter as it is to fix some of the glaring deficiencies in mobile 5.

I've been to my verizon store. They know nothing or at least that's the company line. Or I hear " We are testing and only want to release the best and most reliable products. If the other guys ( in this case Cingular, Sprint, and T-Mobile and introduce phones with new software, then Verizon is capable as well.

So for me, I shopping for a new carrier. I love you Verizon, but I can't take the disappointment any longer.

Maybe if enough of us jumpt ship, they'll get the message.
Left by JCN on Jul 16, 2007 8:53 AM

# re: Verizon and Windows Mobile 6
Requesting Gravatar...
I'm with ya. I love my Q (actually got it off of E-Bay for 60 dollars in a stroke of luck, and activated with inPulse service), but I'd really like an update to Mobile 6 for it.
Left by leathco on Jul 19, 2007 5:05 AM

# re: Verizon and Windows Mobile 6
Requesting Gravatar...
I found this article concerning Verizon's Mobile 6 lineup and release of devices.

http://www.brighthand.com/default.asp?newsID=13228
Left by C. Patrick on Aug 08, 2007 4:11 AM

# re: Verizon and Windows Mobile 6
Requesting Gravatar...
Is there anyway for Microsoft word or something like the Microsoft word program to be downloaded onto my phone (it's a 'Voyager')
Left by numa on Dec 05, 2008 8:11 PM

# re: Verizon and Windows Mobile 6
Requesting Gravatar...
Some version of Windows Mobile come with mobile versions of Office. It sounds like yours did not. Give Documents To Go a shot: http://www.dataviz.com/.
Left by Scott Kuhl on Dec 07, 2008 11:13 AM

# re: Verizon and Windows Mobile 6
Requesting Gravatar...
Land ka baal
Left by amir amir on Jun 10, 2009 9:09 AM

# re: Verizon and Windows Mobile 6
Requesting Gravatar...
Windows Mobile 6 had done a number of improvements, such as improved calendar functionality, enhanced HTML email support, Office 2007 support, Windows Vista compatibility,
Left by free mobile tv on Mar 28, 2010 7:32 PM

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