My Napster account has failed again, twice in as many months. Both times it has been an error acquiring licening information. The first time it was their servers. This time, who knows, but the failure has been going on more that 2 days.
I tried calling Napster and waited on hold for an hour before giving up. I went to their cancellation form which was a help page that told me I had to call to cancel. No F****** way am I going to wait on hold for an hour to keep them from stealing my money. Why don't they provide on-line cancellation? Because they want it to be hard so they can try to squeeze one more month out of you.
I submitted a general help request and told them to cancel. I will call them first thing in the morning. If I can't get through immediately I will call my credit card company.
I am done with subscription music services. I wish I could be done with the music industry.
800-839-4210
Update: I spent another 25 minutes on hold this morning just trying to cancel the service.