|
[via: Andrew Whitechapel and his post Customers Should Be Seen And Not Heard] ...you foster customers who don’t know what’s good for them, who waste time/money/resources on inappropriate uses of technology, and who then blame their parents/software vendors for problems they’ve brought on themselves. [read more here] Anyone who has known me for more than a few hours has probably heard this but I'll say it again. I feel that technology customers should act more like patients visiting a doctor. I would like my customer to explain symptoms to me. I do not want my customer to tell me how to alleviate the symptoms. Far too many times I'm had customers dictate solutions to me. I equate this to going to the emergency room with a side-ache and telling the doctor that you need an appendectomy, telling the surgeon where to cut, telling the surgeon to use a particular scalpel and telling the anesthesiologist what drugs and doses to to use. As the drugs start to take effect, you relax, you fart, your side feels better and before you can say anything you lose consciousness. Yep, your side-ache was really just gas. Then you wake up with pain, a scar and a very large invoice. All of which could have been avoided had taken the time to tell the doctor your symptoms.
|