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I’m not really happy with Adobe right now.
Along with the new Sony DCR-HC42 MiniDV Camcorder for Christmas we also purchased Adobe Photoshop Elements 4.0 Plus Premiere Elements 2.0. We use Adobe Photoshop Album religiously with our digital photos and I wanted to get roughly the same religion with our videos. With our old video camera we never seemed to get the video into a viewable state. The footage just sat on the Hi-8 tapes and the only real way to view it was to hook camcorder up to a television. So when I saw the Photoshop / Premiere Elements package on sale at Best Buy for $49 ($79 minus a $30 mail in rebate) I snapped it up.
I was extremely pleased when I found two flyers in the box that proclaimed that I would receive two complimentary online training sessions just for registering each product (4 sessions in all). Being the good consumer I immediately tried to register my two new products. What a messed up experience. From PhotoShop Elements I clicked Help – > Registration and was presented with the dialog on the left. I clicked the link to find out how to receive my gift – I was rewarded with a “page not found” error (see below).
I figure – Okay – it is the day after Christmas so their servers are busy – no big deal. I’ll just register and I’m sure that I’ll receive an email or instructions at the end of my registration on how to claim my two free online training sessions. Yeah – I was wrong. I registered Photoshop Elements and boom, nothing. A big fat nothing. I’m still waiting Adobe!
Trying to register Premiere Elements was an extremely painful event. My “complimentary online training card” told me to register my software through the Adobe web site. The web form(s) are just plain confusing. I had a hard time figuring out what to enter where. I can’t imagine a computer hobbyist having a good experience with the site. So Adobe folks, why when registering my Premiere Elements would I want to change my Adobe Store account password? This makes no sense what so ever. Once I thought I had the web form filled out correctly – I received the error to the right. Oops. So I had to start all over entering my registration information. I guess they really do want me to change my password (the first time I left the password change fields blank). Talk about frustrating. At this point I would have given up, but damnit I want my complimentary online training! I finally mange to tiptoe my way through the Premiere registration forms only to be greeted with nothing. No links to free training. Damn. I was plopped back onto my personal page at the Adobe Store. Nice. Thanks.
Karma? The page I was one had a cute little icon asking if I wanted to take a survey. Hell yes. I was pissed at this point. I completed the survey (which sucked, by the way – I was constantly led down paths that made no sense. At one point I was asked why I was at eh Adobe Store, I selected “Other” and typed in my reason “registering new software” which seems that it should be an option since that is how I got here, eh? The next question asked me what products I was inquiring about. What? I was not inquiring about any products. I was here to get my free training. The survey was full of problems like this – questions that made no sense given my previous answers. Finally I made it to the end. Guess what? I was presented with the next wonderful error message!
Let me go out on a limb here and guess that Adobe outsources their web site development. Maybe not the entire thing but I bet they outsource at least the software registration section and the Adobe store.
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