As this is my first post in this blog, it’s probably best I introduce myself. I’m Rob Gray, a team lead at Spectrum Data Systems International (http://www.sdsi.com.au). We are the Australasian vendor Tritech’s (http://www.tritech.com) VisiCAD computer aided dispatch system for emergency services. We’re a small team but we’re passionate about what we do. Being a small team, from time to time we all get wear different hats. One day I’ll be developing, another I’ll be supporting a customer, and another...