Geeks With Blogs
Geekette's Blogette Trying to keep up with technology

Running WSS 2.0, IE 7, Office 2003 AND Groove 2007 - recently IE 7 crashes everytime I try to open an Office document.  PDF documents open just fine.  The error was:

"Internet Explorer has encountered a problem and needs to close.  We are sorry for the inconvenience."

Googled and tried several suggestions that did not correct the problem, including remove the Office Tools - Windows SharePoint Services Support (under the advanced add/remove for Office2003).

This worked from Microsoft MVP post - Outlook by the Sound (Paul Hollis) Guess it was due to having installed Groove 2007.  Even after deleting the owssupp.dll - Groove 2007 continued to work

From: nick <nick discussions microsoft com>
Subject: RE: Office 2007 crashes IE7 with MOSS after updates
Date: Sun, 14 Jan 2007 13:00:01 -0800
Newsgroups: microsoft.public.sharepoint.general
 
The problem happens when you have, or had, two versions of office installed. You have to go into your program files directory and delete the version of owssupp.dll you're not using (for example if you upgraded to office 2007 and then downgraded back to office 2003 you delete owssupp.dll in the office12 directory). IE 7's manage addons you can see two versions of the owssupp dll registered so IE gets confused and you have to forcefully remove the version you're not using anymore.

Additional note:

Some additional information from Microsoft (KB 833714) can be found here


Posted on Monday, June 18, 2007 9:34 AM WSS | Back to top


Comments on this post: SharePoint - IE Crashes when opening Office documents

# re: SharePoint - IE Crashes when opening Office documents
Requesting Gravatar...
This also fixed my problem. I actually renamed the file from the Office 12 directory and it now loads.

THANK for sharing the fix.
Left by Brenda Hartson on Jul 31, 2007 12:06 PM

# re: SharePoint - IE Crashes when opening Office documents
Requesting Gravatar...
I guess I spoke too soon... It did prevent the CRASH and now I can OPEN in read-only, but when I try to EDIT the doc I get the message about needing a compatible program to edit. I am on Office2007. I tried re-installing the Sharepoint tools and even deleting the ows file and repairing but that did not work...
Left by Brenda Hartson on Jul 31, 2007 1:44 PM

# re: SharePoint - IE Crashes when opening Office documents
Requesting Gravatar...
I've been working on a different problem in Word 2007 - the mouse was not working within a Word document. (I updated to Word 2007 considerably later than when I installed Groove 2007). I too was having problems with being able to Edit a Word document within Sharepoint. When I corrected the problems with AddIns, I was able to Edit within Sharepoint. Hope it helps!
See my posts on July 30 & 31.
Left by Robin on Jul 31, 2007 4:37 PM

# re: SharePoint - IE Crashes when opening Office documents
Requesting Gravatar...
ditto on the problem...
Can read now, but can't edit.
Robin, will you clarify what you mean by "corrected the problems with AddIns"?
Thanks!
Left by DF on Aug 21, 2007 4:16 PM

# re: SharePoint - IE Crashes when opening Office documents
Requesting Gravatar...
There are two issues going on this entry.
I have done two &quot;fixes&quot; to correct some problems I was experiencing in SharePoint.

1. IE was crashing when opening an Office document from a SharePoint Document library. That was fixed when I followed the steps in this blog entry (program files directory and delete the version of owssupp.dll - see the original entry)

2. Once I installed the remaining Office 2007 products, I was unable to get the mouse to respond WITHIN the Word document (see my posts on 7/30 and 7/31). This was corrected working with Word Addins (mine happened to be LaserFiche - and I used the LaserFiche hotfix). I didn't realize at the time, it was also impacting my SharePoint Document Library office documents (hence the separate blog entry). When I corrected this problem with Word, my &quot;new&quot; problems within Sharepoint were corrected also.

What are you experiencing and what have you tried?
Left by Robin on Aug 21, 2007 4:26 PM

# re: SharePoint - IE Crashes when opening Office documents
Requesting Gravatar...
This was very useful - thank you. I am using Office 2003 mainly, but have some bits of 2007 (SharePoint Designer) loaded. I have OWSSUPP.dll files in office11 and office12 directories, but fixed the problem by disabling an add-on within IE7. There are two add-ons listed (although I can find others that also refer to the same dll file), and the one that I disabled was called Sharepoint Open Documents. The one I needed to leave enabled was called Stssync Handler.
This gives me the expected office 2003 behaviour when I open a word document. I guess if you are using Word 2007 you may need to do something different.
Left by Stuart on Sep 02, 2007 3:44 AM

# re: SharePoint - IE Crashes when opening Office documents
Requesting Gravatar...
Nice find, I ran into this problem today and was stoked to find some guidance on this post. I moved the OWSSUPP.dll to a temporary directory, IE was slow loading the doc, tinkered with addons to make sure the Office12 one was disabled (love how it does not give you the path of the dll /vomit). Anyhow seems to be ok now, I can open a shared document from the intranet, and save it back (plus check in/check out). Thanks guys for the info.
Left by MJ on Sep 14, 2007 9:54 AM

# re: SharePoint - IE Crashes when opening Office documents
Requesting Gravatar...
I know this is a lame suggestion but....this works fine in Firefox. My IE crashes every time but Firefox opens the document like a charm.
Left by Pam on Oct 02, 2007 2:17 PM

# re: SharePoint - IE Crashes when opening Office documents
Requesting Gravatar...
I have the 2003 suite, but Designer 2007. I had the problem where IE would crash when I tried to open documents. I also noticed that my datasheet views, unlike people who did not have Designer 2007, and just had the 2003 suite, was an Access data view. Disabling the SharePoint Open Documents add-on worked to fixed the crashing problem. I did notice, however, that the datasheet views are now regular datasheet views, the behavior expected when one does not have the 2007 apps.
Left by Julia on Oct 16, 2007 11:08 AM

# re: SharePoint - IE Crashes when opening Office documents
Requesting Gravatar...
Running Office 2003 and Designer 2007, but IE 6. Can't find the addon (Sharepoint Open Documents) you all refer to. Am I missing something?
Left by Chris on Oct 18, 2007 9:05 AM

# re: SharePoint - IE Crashes when opening Office documents
Requesting Gravatar...
We are running into a similar problem. I have office 2003 loaded on my xp pro workstation but I do not have any of the office 2007 components installed (even designer). I do have the patch that allows me to open docx files.

The solutions mentioned above did not help me.

I do see a bunch of occurrences of owssupp.dll in my IE add-ons control panel, but disabling them did not help.

A co-worker has uninstalled office 2003 and installed as a fresh install office 2007 ultimate, and is experiencing the same problems.

Is there any solution to this?
Left by Joe on Oct 23, 2007 10:10 AM

# re: SharePoint - IE Crashes when opening Office documents
Requesting Gravatar...
I am using Micrsoft Office 2007 Professional and access our SharePoint Site.

When we try to open any document the IE crashes. I do not have Office Groove[Should be a part of Office Ultimate].

So can any help in solving this problem.

Thanks
Left by Phani on Nov 17, 2007 3:49 AM

# re: SharePoint - IE Crashes when opening Office documents
Requesting Gravatar...
Hot dog!! I the two files, changed the older one to The Owssupp.OLD and it works like a charm!!
Left by Janet on Dec 05, 2007 11:07 AM

# re: SharePoint - IE Crashes when opening Office documents
Requesting Gravatar...
Though I run Office XP, my laptop came with Office 2007 pre-loaded (but never activated by me). I changed the name of the OWSSUPP.DLL to OWSUPP.OLD as suggested by janet and the problem was immediately fixed. No need to do the regsvr32 recommended by MSFT; no need to change the Office XP installed components; no need to change IE7 add ons.
Left by DA on Dec 13, 2007 6:57 AM

# re: SharePoint - IE Crashes when opening Office documents
Requesting Gravatar...
it solved my problem.
Left by sreenath on Dec 14, 2007 1:17 AM

# re: SharePoint - IE Crashes when opening Office documents
Requesting Gravatar...
I use both Sharepoint Designer & Expression web with Office 2003 ... the above office hot fix did the trick and fixed some other issues to boot.

http://support.microsoft.com/kb/938888
Left by Marsh on Jan 29, 2008 2:22 PM

# re: SharePoint - IE Crashes when opening Office documents
Requesting Gravatar...
The fix of renaming the OWSSUPP.dll file in the office 12 folder worked a treat. This dll was installed, not as part of office 2007 but as part of project 2007. After renaming the one in the office 12 folder, we were still able to use project and visio 2007. Many thanks
Left by Pat McNair on Feb 07, 2008 3:54 AM

# re: SharePoint - IE Crashes when opening Office documents
Requesting Gravatar...
Hi guys, thanks so much for your expertise here. Deleting the OWSSUPP.dll file in the Office12 folder also worked for me.
Left by Greg on Feb 25, 2008 8:03 PM

# re: SharePoint - IE Crashes when opening Office documents
Requesting Gravatar...
Thanks! Worked like a charm.
Left by Jon on Mar 21, 2008 5:02 PM

# re: SharePoint - IE Crashes when opening Office documents
Requesting Gravatar...
Have Office 2003 and Project 2007, and Sharepoint 2.0 on SBS 2003. After installing an update to Project 2007 via WSUS, could not open companyweb documents.

Renaming owssupp.dll to owssupp.old in program files/microsoft office/office 12/ did the trick.

Can now access companyweb files again.
Left by Brian on Apr 09, 2008 12:59 PM

# re: SharePoint - IE Crashes when opening Office documents
Requesting Gravatar...
The Microsoft hotfix worked fine for me. I'm using Project 2007 but also Office 2003.

http://support.microsoft.com/kb/938888
Left by Joe on Apr 24, 2008 1:17 PM

# re: SharePoint - IE Crashes when opening Office documents
Requesting Gravatar...
Problem fixed by Diagnostics tools in Office 2003 without install patch
Left by overloade on May 22, 2008 2:02 AM

# re: SharePoint - IE Crashes when opening Office documents
Requesting Gravatar...
I am using a fresh install on Office 2007 but I was using Front Page 2003 and Visio 2003.

Once I uninstalled those, I was able to open Office docs in SharePoint!

Thanks SO much!
Left by Jen on Jun 10, 2008 3:49 AM

# re: SharePoint - IE Crashes when opening Office documents
Requesting Gravatar...
Hello,
I had Office 2003 + Visio 2007 and I could not edit documents from Sharepoint. Renaming DLLs did not help but the fix from MS did! It's working perfectly now :-)
Cheers,
Michel
Left by Darth Mich on Jun 10, 2008 3:13 PM

# re: SharePoint - IE Crashes when opening Office documents
Requesting Gravatar...
I have IE7 and I was having the same issue. Your solution has helped me to edit documents on the sharepoint. However On the Same window I am able to open the Office file on only first tab. If I open the sharepoint on the second tab and any office file again I am getting the same error and then abruptly closes the entire window.

Please help.
Left by Varad on Jun 30, 2008 6:52 AM

# re: SharePoint - IE Crashes when opening Office documents
Requesting Gravatar...
I had the same issue but found the Built-in Office Diagnostics fixed the problem for me.

Take a look here: http://www.groovypost.com/howto/microsoft/office/fix-ie-crash-when-opening-documents-in-sharepoint/
Left by MrGroove on Jul 04, 2008 7:26 PM

Comments have been closed on this topic.
Copyright © Robin Edwards | Powered by: GeeksWithBlogs.net