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Mozilla Crash Reporter – the death screen

mozilla

As a part of my various experimentations, I do run Mozilla FireFox, Safari as well as Google Chrome.  Recently, Mozilla had a crash and it doesn’t allow me to proceed further upon restarting it.  The above screen shows up.  I thought, clicking on “Restart Firefox” after submitting the information would help, but everytime I try running FireFox, the same dialog comes up.

There must be some indication that Mozilla wouldn’t function and I would need to reinstall or something like that.

Compared to the IE8’s crash recovery which not only restores the tab/browser and says that this has been recovered, the experience Mozilla Firefox gave is annoying.

Huh !

posted @ Monday, June 01, 2009 1:50 PM

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Comments on this entry:

# re: Mozilla Crash Reporter – the death screen

Left by Bala Vasanth at 6/3/2009 12:38 PM
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Hi Harish,

It is called a "Breakpad" it is a new crash reporting system from Mozilla which is a core part of Mozilla Firefox 3.x, Thunderbird 3.x and SeaMonkey 2.x products. It was developed to replace the old "Quality Feedback Agent" aka "Talkback" present in previous versions.

Actually there was an option to disable "Quality Feedback Agent" aka Talkback in earlier versions but Mozilla didn't provide any option to disable this new crash reporter "Breakpad".

If you want to disable this crash reporter, you can do it by simply editing an INI file

1. Open My computer and goto the installation directory of the application:

Mozilla Firefox: %programfiles%\Mozilla Firefox

2. Now look for "application.ini" file and open it in Word pad.

3. At the end of the file, you'll see following lines:
[Crash Reporter]
Enabled=1
ServerURL=https://crash-reports.mozilla.com/submit

4. Simply change the value of Enabled to 0 as following:

[Crash Reporter]
Enabled=0
ServerURL=https://crash-reports.mozilla.com/submit

5. Save the file and now you'll no longer see the Crash reporter window.

This will solve your issue. Please let me know still if you have any difficulties.

Regards,
Bala.

# re: Mozilla Crash Reporter – the death screen

Left by Sondra at 6/4/2009 3:49 PM
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I managed to get the Crash reporter window to stop appearing however, I am still unable to get Mozilla working...

# re: Mozilla Crash Reporter – the death screen

Left by Gijs at 6/30/2009 11:32 AM
Gravatar
Hi,

Stopping the crash reporter window appearing won't stop the crash from happening - the causal relationship is the other way around. You're seeing the window because Firefox crashed anyway. From the looks of it, it's just continuously crashing at startup. Try going through:

http://support.mozilla.com/en-US/kb/Firefox+crashes+when+you+open+it

You may also try upgrading to Fx 3.5, released today, which may or may not fix your issue, depending on what it is.

Cheers,
Gijs

# re: Mozilla Crash Reporter – the death screen

Left by man at 8/20/2009 12:55 PM
Gravatar
i cant save it it doesnt let me it says file path incorrect or something

# re: Mozilla Crash Reporter – the death screen

Left by greenknight at 8/28/2009 7:37 AM
Gravatar
Probably a malware problem - antivirus and antispyware scans are needed, get expert help if you can't fix it on your own.

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