Quality & Quality Models
Five Ways of Looking at Quality Definitions David M. Dilts, Professor of the Faculty of Science at the University of Waterloo, Waterloo Ontario, Canada made a list of quotations according to 5 different targets: 1. Customer - based "Quality consists of the capacity to satisfy wants."(C.D. Edwards, "The Meaning of Quality", in Quality Progress Oct.1968) "Quality is fitness for use." (J.M. Juran, ed. Quality Control Handbook 1988) 2. Manufacturing - based "Quality is the degree to which a specific...
The following text is an integral reproduction of the content of the brochure "ISO 9000 - Selection and use". Hard copies of the brochure are available from sales@iso.org. The ISO 9000 family of international quality management standards and guidelines has earned a global reputation as the basis for establishing quality management systems. This brochure has been developed by ISO Technical Committee ISO/TC 176, Quality management and quality assurance, which is responsible for developing and maintaining...
The following text is an integral reproduction of the content of the document "Quality Management Principles". Introduction This document introduces the eight quality management principles on which the quality management system standards of the revised ISO 9000:2000 series are based. These principles can be used by senior management as a framework to guide their organizations towards improved performance. The principles are derived from the collective experience and knowledge of the international...
What is Quality Culture? Quality Culture IS Quality Culture IS NOT Listening to customers to determine their requirements Identifying cost of quality and focusing on prevention Doing the right thing right the first time Continuing process improvement Taking ownership at all levels of the organization Demonstrating executive leadership and commitment Assuming you know your customer’s requirements Overlooking the hidden cost of poor quality Doing it over to make it right One-time fix Assigning...
(Quality discussed in the context of software) When calculating the total production costs associated with the development of a new application or system, two components must be considered. The first component consists of costs associated with producing the product “right the first time” or RTF costs. These costs include labor, materials, and tools associated with the actual development of the application. Cost of Quality is a term that is used to quantify the total cost of failure, appraisal,...
Quality ISO 9000:2000 “The degree to which a set of inherent characteristics fulfils requirements” IEEE STD 610.12-1990 “The degree to which a system, component or process meets specified requirements, The degree to which a system, component or process meets customer or user needs or expectations.” What is quality? Quality essentially lies ‘in the eyes of the beholder’. What may be high quality for one customer may not be high quality for another. A customer will...
ISO has been developing voluntary technical standards over almost all sectors of business, industry and technology since 1947. With the exception of ISO 9000 and ISO 14000, the vast majority of ISO standards are highly specific. They are documented agreements containing technical specifications or other precise criteria to be used consistently as rules, guidelines, or definitions of characteristics to ensure that materials, products, processes and services are fit for their purpose. Then, in 1987,...