The Library of Software Testing

Quality Culture IS

Quality Culture IS NOT

• Listening to customers to determine their requirements
• Identifying cost of quality and focusing on prevention
• Doing the right thing right the first time
• Continuing process improvement
• Taking ownership at all levels of the organization
• Demonstrating executive leadership and commitment

• Assuming you know your customer’s requirements
• Overlooking the hidden cost of poor quality
• Doing it over to make it right
• One-time fix
• Assigning responsibility for quality to one department
• Assigning responsibility for quality to others