Ebay Feedback
Every eBay member has a profile in the Feedback Forum. A profile has basic information about the member and a list of feedback left by their trading partners from previous transactions. Learning to trust a member of the community has a lot to do with what their past customers or sellers have to say!
For each transaction, only the buyer and seller can rate each other by leaving feedback. Each feedback left consists of a positive, negative, or neutral rating, and a short comment. Leaving honest comments about a particular eBay member gives other Community members a good idea of what to expect when dealing with that member. Once it is left, the feedback becomes a permanent part of the member's profile.
Ebay Feedback Stars
Ebay Feedback Disputes
“To maintain the integrity of the feedback system, feedback left for a member becomes a permanent part of that member's record. The comments cannot be edited at a later date. “ eBay says. But how about the feedbacks you have received which believe you didn't deserve. Is there any way to get your feedback removed?
There are five different actions you can take for an unpleasant feedback received.
1. Reply to eBay feedback received:
Share your side of the story by responding to any comment that has been left for you. Your response will be shown directly below the comment left by the other eBay member. Reply to feedback you have received.
2. Follow up to eBay feedback you have left:
You can leave one follow-up comment to a comment that you have already left, to add information or clarify your earlier comment. This will appear below your original comment. Follow up to feedback you have left.
3. Mutual eBay Feedback Withdrawal:
If both you and your trading partner are able to resolve a problem after feedback has been left, you can mutually agree to withdraw the feedback. Mutually withdrawn feedback still appears in the member profile, but is no longer counted in the feedback score. Both members must agree, and feedback left by both parties will be withdrawn at the same time. Start mutual feedback withdrawal for a transaction now.
4. Mediation through SquareTrade:
eBay's preferred dispute resolution provider, SquareTrade, offers services to help users solve problems related to their eBay transactions. SquareTrade offers a service to mediate disputes over feedback. Start the process to resolve a dispute via SquareTrade.
5. Feedback Removal:
eBay will remove individual feedback comments only in very exceptional circumstances, if they violate specific policies. Some special situations where eBay will remove feedback include: getting a valid court order to do so, the feedback contains vulgar language, or contains personal contact information. See a list of situations where eBay will consider removing feedback, and how you can file for removal.
For more information about eBay Feedback, visit Feedback FAQ Page at eBay.
You may also visit Leaving Feedback on eBay post.