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I was reading through the discussion forums, and on FreeAuctionScripts Discussion Forum, I have seen a post by a respected, and well known internet business owner bargainbloodhound . The post is about a comment made by eBay Stores Team management. eBay's customer service problems are becoming a very serious problem and many big sellers are leaving to different venues. Also couple months ago, eBay launched a survey which had several questions about “paying for customer service“. I have never heard a paid customer service in corporate area. And just a reminder; all the big companies with poor customer service will be out of the game in the long run.

Here's the comment from eBay's stores team;

"and made sure the appropriate teams are aware of your concerns. "

And here's the reply from bargainbloodhound ;


So far I have not heard the CEO of your new competitor use this term--and yes unlike Meg Whitman and eBay who play lip service to the words 'community' and 'community values' but do not practice what they preach, he actually interacts with his new community which includes many eBay PowerSellers who are sick and tired of paying for service that is not delivered or is delivered with so many software bugs that it costs OUR businesses money, a complete lack of customer service (canned replies and Web Forms just don't cut it), billing problems that have continued for 7 months and which have resulted in a class action lawsuit being filed on behalf of sellers, and the list goes on. I also have not heard the customer service reps on the competition's toll free customer service number use the term "appropriate teams" or refer customers to a useless web form system when the customer is complaining about year long glitches that have yet to be fixed.

I am also very offended by eBay's belief that its customers should basically perform free customer service duties for ebay, and the attitude of ebay employees during the brown bag lunch which also mirrored this misguided belief.

Yes, there is an eBay community, but it exists independently of eBay the corporation, and as many recent event have shown that community does not require this venue to remain a community.

eBay seriously needs to take a look in the mirror at what it has become and how far it has strayed from its 'community values'. It needs to stop making every decision based on meeting the next quarter's expectations, and instead think of what it must do to retain its customers for the long term.

More times than not, when a company with a dominant position in its field has lost site of meeting the needs of its customers, its dominance soon fades. In a fast changing field like the Internet this ability to meet customer needs is even more vital.

Perhaps eBay should remember how fast things can change, and make some immediate efforts to correct what it has become--after all it was only a decade ago that the mere mention of commercial activity on the then new world wide web brought a barrage of flames to the speaker--now it is a given and no one would think to question the right of ecommerce companies to trade on the WWW. What will the landscape 10 years from now show and what will eBay's place in that landscape be if it continues to treat paying customers as just another commodity?

Posted on Wednesday, September 29, 2004 11:26 PM Auction | Back to top


Comments on this post: An eBay PowerSeller's Post about eBay Customer Service

# Big Problem
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i have a big problem. i bought a book from ebay but I havent recieved it. It was a text book called Functions Modeling Change, A preparation for Calculus 2E. I looked to see if i could check on the process of my order a couple a days ago with
what do i need to watch out for or some service where I can check on the status but it said nothing. So i looked at my debit report to see if the transaction went through but it didnt. So since I thought the transaction went through I wasnt going to worry about it. But i recently checked and the transaction went through but I dont have the product please call me at 4046428222 or write me at my email address.
Left by Jovonn Burton on Jan 19, 2005 4:23 PM

# re: An eBay PowerSeller's Post about eBay Customer Service
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I have had nothing but problems with ebay and I am very sorry I ever dealt with them. I tried to sell an item on their site and after filling out my descriptions, which all of my choices were "free" I found out that there was actually a charge to be incurred. I wanted to sell my items so I paid was going to pay the fee, and that is where the real problem started.
Ebay somehow created a second account with all of my information so when I paid the charges I paid them under the duplicate account somehow without knowing. So, I was very surprised when I received e-mails informing my that my account was over due. So I investigated the issue and found the problem but of course ebay will not call anyont to straighten things out, it is all done over e-mail. They told me that they could not transfer the money from the duplicate account to the correct account where the charges actually existed and that I would have to apply for a refund and also pay the charges and accumulated late fees on the original account. Afte many e-mails back and forth I did pay the fee on the original, only because it was going to go to a collections agency. I am still waiting for the refund which they claim to have sent me several time over the past year. It may not be a lot of money but it is my money and they are not going to pay me interest. I wish I could tell the world not to deal with ebay and if I had the money I would take them to court.
Left by r_cubed69 on Feb 02, 2005 10:32 PM

# re: An eBay PowerSeller's Post about eBay Customer Service
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I am also having a problem with Ebay. I listed three items, which did not sell. I was automatically billed $11.26, which Ebay took directly from my checking account. That was fine. I've since changed banks and closed that account. Now I am getting emails saying my account is past due with them for over $26.00! I keep replying and telling them that I discontinued the listings months ago and that the items didn't sell and that I already paid the fee, but am not getting anywhere with them. No one is responding to me and the charges are just getting bigger and bigger. I am afraid this is going to eventually show up on my credit somewhere. I thank God I changed accounts or otherwise Ebay would be having a field day with my old account. They may have even been taking out money all along for all I know. I'm afraid to go back and look.
Left by Kim on Mar 09, 2005 11:40 AM

# re: An eBay PowerSeller's Post about eBay Customer Service
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I just want to know if you can send me a list of things I put on watch so I can get rid of some of them or do you just have to leave them. HELP PLEASE?
Thank You:Sharon Orr
Left by Orrtaft@aol.com on Apr 03, 2005 3:00 AM

# re: An eBay PowerSeller's Post about eBay Customer Service
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I ordered one foot pedal exerciser not four. Could you correct this and let me know?
Left by frthomas214 Thomas Kirwan on Apr 06, 2005 11:41 AM

# re: An eBay PowerSeller's Post about eBay Customer Service
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My Ebay and Sign In functions do not work. Ihave tried at least 5 different solutions offered by the Answer Center and the Answere Center forum and customer support writing emails to me but nothing works. I see in the forum that many others are havng the same problem but stupid ebay sucks and will not fix it on their end. There is nothing wrong with my computer as I have just had its annual clean out.
Pee Oh'd Customer for two weeks who has obviously lost what I have bid on.
4/6/05
Left by powerbanana on Apr 06, 2005 8:58 PM

# re: An eBay PowerSeller's Post about eBay Customer Service
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I am so ticked off with ebay. I was an enthusiastic ebay seller who recently got suspended. I listed 4 purses that I purchased from an upscale consignment shop. A couple of days later ebay sent me an email stating that one of the bags was counterfeit. I immediately took all of the other 3 listings down so that I could take them back to the shop to verify their authenticity. In the meantime, ebay sent me another email saying that another one of the bags was counterfeit. I ignored that email because the bag has already been removed from auction. (thinking that someone would see that at ebay and realize that I pulled my own listings) but no....2 days later they suspended my account saying that I had repeated listings of conterfeit items. This is so unfair because I listed all of the items on the same day and I took them down as soon as I found out they were questionable. They took down all of my other listed items as well including the ones that were ending that day and others that had been bid on.

I immediately tried to contact ebay to explain the chain of events so that they could understand that what happened was not my fault and maybe they would rectify the situation immediately. I found out that what I sought was an impossibility. It is now 2 weeks later, I have several emails which all went unanswered. I have called them and was told that everything must be handled via email. I They also directed me to live help which I cannot access because apparently they have that blocked on my account (I say this because other friends can go to it with not problem, but when I click it, it gives me a message that it is updating it's system, please try again later). They do not keep their word at all. I have been told several times that someone would contact me the same day. I am still waiting. I was sent an automated email response saying that they would review my appeal and respond within 24-48 hours and I am still waiting for that as well - 2 weeks later!

I am super frustrated and no one seems willing or able to help. In the meantime, they are turning a person that would sing their praises into someone who wants to tell everyone alive to skip ebay because they don't care about their customers.
Left by Felice on May 17, 2005 3:05 PM

# re: An eBay PowerSeller's Post about eBay Customer Service
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I am also an enthusiastic seller who was suspended from ebay, this time for non-payment of seller fees. I had a debt of about $139. for seller fees, and I had about 5 auctions listed, so I thought I could pay them $40. and wait for the items to sell to pay the rest of the fees. Instead they suspended my account for $89.00 of fees, which meant that my auctions were "frozen" until I pay them the fee. I was so angry I cancelled all my auctions and am now looking for an alternative venue. It is not the amount of money that bothers me, but the principle of them "taking an upper millstone", i.e. preventing me from selling the items in order to pay the fees. I think ebay is too greedy and they are doomed as a company unless they stop offending formerly enthusiastic sellers like myself.
Left by Glendon Gross on May 26, 2005 5:05 PM

# re: An eBay PowerSeller's Post about eBay Customer Service
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My thoughts are that eBay has became much to arbitrary in their decision making proccesses, appeals and basically the entire general handling of customer concerns. In order for any type of customer relations to ever work there must be communication exchanged to meet resolve within a timely manner. Instead of actually speaking to an eBay customer representive eBay chooses to route it's customers through a myriad of useless forms and very intimidating, canned, responses. Responses from eBay are not timely and can take 2-3 weeks to arrive that is if they even arrive at all. Often reponses from eBay do not even address customer concerns. eBay has a we do it "our way or the highway" attitude with its customers. I and many others have chosen the highway as at least we can choose upon our own which way to turn instead of being led around like sheep. BOYCOTT EBAY!!!
Left by EX POWERSELLER AND EX EBAYER! on Jun 05, 2005 3:50 AM

# Suspended from eBay? Of all things...
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eBay is getting "a little big for their britches".

As a now "former" Trading Assistant and avid eBayer, I find myself on the same boat along with many, many other people.

I listed 12 auctions and within 2 days I received an email from eBay stating I violated VERO policies along with trademark and/or picture infringement and they cancelled my auctions. This was eBay's warning, or so I thought.

Two days later I receive an email from eBay stating that because of my *repeated* violation, ALL 87 auctions were cancelled and my account was suspended. (Note: all auctions were launched at the same time. It's not as though I continued listing after being warned of violation.)

Also in their email were links for reinstatement and appeal on suspension. You have to fill out a form stating you will never, ever, EVER again violate these policies, sign at the bottom and fax it along with a copy of your current utility bill, phone bill, and/or identification. From there, it takes about 5 business days for a reply. (Note: According to eBay, you're not guaranteed reinstatement - they'll just send you a teaser email for reinstatement so you'll figure "what the h*ll", fax it in and wait, oh, two weeks now, send 5 follow-up emails, and still not get an answer either way.)

No phone support. Only automated emails. Here it is 2 weeks later, I emailed the *wrong* department and got this response:

"Hello,

Thank you for inquiring about your eBay suspension. Your account was
suspended for repeatedly listing items that VeRO Program participants
believe infringe on their intellectual property rights.

Please Note: Your account cannot be reinstated until you have completed
this process. Completing the reinstatement process does not guarantee
your account will be reinstated and the reinstatement process will take
a minimum of 5 business days from the time that the forms are received.

Regards,

The eBay Community Watch Team"


And how's this for adding salt to the wound? I found over TWO DOZEN auctions doing EXACTLY what I was suspended for. (Even now - there are DOZENS of auctions with the same EXACT thing! Same pictures, same descriptions!) So I brought it to eBay's attention. Their response:

"To begin let me just say that I can certainly understand how a situation
such as this can be frustrating, and that your tone and conduct in your
correspondence with us has been admirable and much appreciated.

I have reviewed the information that you provided, but
sadly find that I simply do not have enough evidence to show that the
member has actually violated any eBay rules.

I must say that I appreciate your concern in the situation, and if you
feel strongly about this issue, I suggest you contact the original
owners to inquire about the use of the material in the other listings.

Thank you for being part of the eBay community, and have a great day!"


I also find it interesting after attending the first 'eBay Live" seminar in Dallas three weeks ago, when the floor was opened for questions, a gentleman two rows behind me stood up and asked Mr. Cobb and his staff how come his account was suspended for some random reason or another, why live support was not available, and how could they have such zero tolerance no matter what the situation? They all sat there blankly and asked to get his name and number so they could follow up.

Even more ironic, after the seminar, I spoke one on one with the VP of Safety and Security to ask questions regarding Trademark issues and certain companies not allowing their good sold on eBay. He took my info, said he would find out and contact me with answers. I'm still waiting on that too.

In summary, I wouldn't be so upset over the whole suspension thing if eBay weren't the largest online global marketplace with 87 million registered users. Where else is there to go to sell? Not to mention, I'm the mother of two small children who quit my job in real estate some months ago to do eBay full time. Not to mention I just had graphics installed on my vehicle to promote my business, and not to mention I just paid for 1000 business cards and flyers!

ARRRRRR!

Ok, I'm finished venting. Somehow, after reading everything on different websites, plus all of eBay's feedback, I don't hold out much hope of a good outcome. How do people get around this though?

Best of luck to everyone else. If anyone gets answers or a good outcome, please share!

Stephanie






Left by Stephanie on Jun 08, 2005 4:01 AM

# re: An eBay PowerSeller's Post about eBay Customer Service
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We all must realize what Ebay and Paypal are all about. They are all about making money. They could careless about right or wrong. The people that makes them the most money is ALWAYS right, and those that don't are ALWAYS wrong. They advertise fraud protection, but there isn't any. How could they protect anyone without any sort of quality control? When you buy something off Ebay, cross your fingers and pray that you get what you paid for, or get anything at all for that matter. And when you use Paypal to "safely and quickly" pay for your stuff, good luck getting your money back from them after you hit the "Send" button. Customer service? Making money off their customers IS their ONLY service! Policies? If you didn't get what you paid for, the policies basically say sucks to be you! Yet, Ebay is still growing by leaps and bounds year over year. In the end, we only got ourselves to blame. We support them by using their services. We grow them into the beast they are by subverting to their haphazard rules. While the title of this blurp is "Ebay SUCKS!", it is really about me looking into the mirror, slapping myself into the realization that even though I know what I was getting into, I did it anyway. That one bad experience with Ebay and Paypal finally happened to me, but I wonder if I would ever use their service again!
Left by mutha on Jun 16, 2005 10:14 AM

# re: An eBay PowerSeller's Post about eBay Customer Service
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I am suspended from ebay for the imfamous section 9 - I am a fraud risk. That is so crazy. I buy things second hand and resell for a small profit. I have over 1200 feedback with 1 neg. I never got a warning - just whamo - done! It feels like being socked in the gut. I used to be one of the people saying, Oh, come on, you did something wrong for them to suspend you. THis has changed my whole outlook on life. Maybe a good lesson, but a hard one.
Left by me too on Jun 17, 2005 10:26 PM

# re: An eBay PowerSeller's Post about eBay Customer Service
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I have been suspended also and have read all these comments. I think it is a good idea to boycott e-bay but where to go? The few websites that I have found seem to have very little action going on. Any ideas??????
Left by suzyque on Jun 27, 2005 7:20 AM

# re: An eBay PowerSeller's Post about eBay Customer Service
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Ebay's poor excuse for customer service's usual boilerplate reply is to read the user agreement. Well, I did. Then I got suspended. They asked for all my ID to be faxed to them. Then I faxed them all the info they wanted. Then they never replied. However, they did give me a reason for my suspension: "This is just a routine suspension for new users, particularly those selling high priced items or many items." I had listed TWO items, one an old phone and another a 12 year old Ford! Now can you tell me if that qualifies as high priced or many items? And, Ebay, can you show me WHERE THE HELL it states in the user agreement that you will be suspended if you DARE to sell an old car? Ebay is the single most significant justification for anti-monopoly laws. They have NON-EXISTENT customer service and they just apply whatever arbitrary regulations they feel like whenever they want, whether or not the client is informed of it. To say Ebay sucks is an understatement. EBAY SUCKS MORE THAN A WAREHOUSE FULL OF VACUUM CLEANERS!
Left by xlch on Jun 28, 2005 4:11 AM

# how do you know if you will be reinstated on ebay?
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Hey there -
seems like i'm hitting many of the same brick walls with this process as those above.

My selling account was suspended by ebay for alleged shill bidding. When I wrote to safe harbor to inquire what i needed to do & made a case for the situation, the response was pretty dismal:

"it has been determined that your account will not be reinstated."

What I can't get anyone to clarify for me - specially not the live help folks - is whether this is permanent (it sounds permanent), temporary or what. I read the faq on ebay & it states:

"Q. Why isn't a seller suspended permanently the first time shill bidding is discovered?
A. eBay recognizes that some people might not understand that shill bidding is wrong and believes in educating members and providing them with a second chance. This is why a temporary suspension is made. A temporary suspension is serious, and sellers take it as such."

I've never been warned or suspended before. Anyone been through this who can tell me whether i just need to take the suspension at face value as permanent or not?
Left by marcos on Jul 11, 2005 9:23 PM

# re: An eBay PowerSeller's Post about eBay Customer Service
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I have also had a TERRIBLE time with ebay's customer service. I cannot believe how I was treated. I got the same generic responses so I then turned to live chat (the only method I had ever had luck with in getting some friendly help) and then they actually hung up on me, LIVE CHAT help that hangs up on the customer are you serious? I kept dealing with ebay because the more time I put in and the more positive ratings I got it felt harder to walk away and start over on another site, but I have had enough. This company is ridiculous they can go ahead and over 750 feedbacks at 99.9%), I have never been treated so poorly!! On to Yahoo auction and Overstock auction!! Good riddance ebay!!
Left by Alycia on Jul 12, 2005 10:55 AM

# re: An eBay PowerSeller's Post about eBay Customer Service
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ebay has gotten to big for its u.s users they are to tied up in china to deal with us the very ones who made them what they are.. now here is your chance to do it again with www.squeagle.com.. i am capegems on squeagle.com and pray all of you with a section 9 will now post on squeagle.com.. also try your local want ads. I did with overwhelming success. thank you Carl M
Left by carl m on Jul 18, 2005 11:25 AM

# re: Suspended from eBay? Of all things...
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Stephanie, Have you had any luck getting reinstated? I was suspended for the same thing and have been around the ringer with them just as you. The worst part about it is I immediately changed the listing but I am fighting a corporate giant. You can't even talk to someone to find out the exact problem or trademark infringment and they even admit in their response emails that they do not research the listing they just go off of VERO. I filed a complaint with the BBB hoping that if enough people bring the lack of customer service to their attention that they might look into eBay.

I think everyone should file a complaint with the BBB and the Federal Trade Commission. Maybe if enough voices speak up this company will be looked at for its practices. Mean while I lose money waiting.
Left by Notasha on Aug 03, 2005 11:11 PM

# re: An eBay PowerSeller's Post about eBay Customer Service
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I too have been suspended by Ebay after 5 years of paying them faithfully. It began seemingly after I ran an auction for a Prada Handbag and it was pulled by Ebay ! The ad cost me over $2 to put up and was time consuming with photos etc. They said the reason was "trademark misuse" I think - how dare they?! The handbag is authentic ! What is more infuriating is how THEY MAKE THEMSELVES UNAVAILABLE FOR HELP AS TO SPECIFICS ABOUT WHAT TO DO in order to list the item successfully! NO Help AT ALL - then about a week later BOOM! SUSPENDED and weird emails that make no sense at all!!!!!!! PUlllllleeeeze someone else develop a site to compete with Ebay - I WANT TO SEE THESE JERKS GO DOWN & HAVE TO BEG FOR SELLERS!
THEY HAVE HAD TOO MUCH PUBLICITY - NOW IT IS TIME FOR SOME BAD NEGATIVE PUBLICITY TO GO OUT - HOW CAN WE GET THE MSG OUT TO THE MEDIA THAT EBAY IS A RIP OFF!?
THE INCREASING CHARGES FOR RUNNING ADS IS ROBBERY!
THE SO CALLED CUSTOMER SERVICE IS NOTHING BUT A COMPUTER SPITTING OUT AUTO GENERATED EMAILS AND THEY SIT THERE PERHAPS WATCHING IT SOMETIMES AND DECIDE TO PICK ON A CERAIN FEW WHICH HAVE RAISED SOME SORT OF FLAG ON THE COMPUTER! I now HATE, HATE, HATE EBAY -
Left by Betty Boop on Aug 10, 2005 10:23 PM

# re: An eBay PowerSeller's Post about eBay Customer Service
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i HAVE DELETED THE SELLERS EBAY EMAIL ADD, AND I STILL HAVENT RECIED THE STEOROPHONICS TICKITS, BUT THE SELLER TOLD ME LAST WK HE HAS THE TICKITS, THE GIG IS ON THE 10TH SEPT THIS SAT, BUT I CANT CONTACT HIM, SO CAN U TELL ME WOT 2 DO PLEASE, ANDY thank u....................
Left by Andy on Sep 05, 2005 4:22 AM

# Suspended and sad!
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I never thought I would be saying I am suspended from ebay! I have been an ebay member since 1998. I am a power seller and have 100% positive feedback on over 2200 transactions. I sell mostly children's clothing and an occasional luxury handbag. I have been kicked off for vero violations as many of you have. Note: All of the items I was vero'd on, were authentic. I am currently waiting to hear from ebay to see if I have been reinstated. In the meanwhile, one of the items I sold right before being suspended, a louis vuitton purse has turned into a nightmare. The item sold on the 7th of Sept, I was suspended on the 8th and on the 10th the person who purchased the bag filed a complaint against me through paypal stating that the bag was not authentic and not as described. This could not be further from the truth! I know the bag is authentic, because I purchased it myself from Neiman Marcus 2 years ago. The purse was exactly as described and clear pictures were on the listing! This buyer NEVER contacted me before filing the complaint stating that since I was suspended she could not get a hold of my phone number! Yet we have been EMAILING back and forth on up until she filed the complaint! She even EMAILED me to tell me she had filed the complaint, but that she did not want to offend me! Yeah right! This buyer had 0 feedbacks! I am wondering if this complaint through paypal will have any bearing on my reinstatement with ebay??? I have offered to refund her money as soon as the item is returned, which I would have done anyway if she had just emailed me. I have remained very civil to her and just followed proceedures as I am supposed to. I have never had a negative feedback or any type of complaint from anyone. I have a ton of inventory that I need to list on ebay, but can't. Does anyone know how long the reinstatement process takes? What do they consider when deciding? Very Sad!
Left by Robin on Sep 12, 2005 1:40 PM

# re: eBay making things a bit too easy for themselves
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I have had recurring problems in which other sellers (out of the country) have stolen my pictures for their own ads. I have reported these copyright violations, but they have yet to act.

In one customer service exchange that is almost Kafka-esque, the eBay person mailed back that the pictures were identical but that the text of the ad was different.

In another exchange, the eBay person wrote that "the title of the ad has so few characters that one could hardly speak of copyright infringement if the other ad used the same term".

Quite apparently, eBay's customer support people have not been trained that PICTURES are copyright protected. Meanwhile, the model I am showing in the pictures is getting VERY angry at me for having the pictures appear more than the once only we initially negotiated...
Left by Mack on Oct 01, 2005 5:13 PM

# I just googled "ebay sucks" and this
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was one of the blogs that turned up. Im filing a class action lawsuit, not really looking for serious damages, just for loss. Why should we follow their rules anyways? They never follow their own rule.I waited days and weeks to receive their emails. not one. They never responded. They never done anything, no phone support. Chat live is BS. They'll link you back to Email support. Powerseller is BS. They promised you 24-48 hours? BULL they'll send you right back to email support.

This week i needed to get my digital camera fixed. I couldn't take pics, so i used some from other websites. they said i was using same descriptions many of the other "people" who used the same pic from that website!

im a powerseller, i have over 400 fbs., i got the status within 3 months. I sell $1200+ each week, my fb rating is 98.6. and my account has been deleted for what?? They dont give a rats ass about your fb.

tonite i'm trying to find as many sites like these as i can and hopefully we'll get enough people for a class action lawsuit.

im tired of their bullying

also their real problem is, theres no competitor. Yahoo doesn't count. we need another person to make a new site and to keep telling people not to use the site, and hopefully we'll get someone to air about our stories.


File w BBB and FTC, POOR CUSTOMER SERVICE. NO PHONE CONTACT. NO SUPPORT.

just make me want to keep bidding and not buying now. im so sick
Left by ScrewedbyEbayVictim on Nov 07, 2005 3:31 AM

# re: An eBay PowerSeller's Post about eBay Customer Service
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hello. I have been suspended for shill bidding. What I find interesting, is I bought and sold a few items with no problems. I even had a positive feedback. Last saturday afternoon, I listed a car and a digital camera. Within one hour of my new listing eBay suspended my account, and charged me for the listing. In my suspension letter eBay informed me I would not be refunded the listing fees for any current auctions and they would be cancelled immediately. When I responded to the notification asking them to let me know how and when I violated the policy, I got no response. I will definately file a complaint with the BBB and am very interested in joining a class action suit. My email address is Jenndowney@juno.com
Left by Leanne on Nov 17, 2005 5:57 PM

# re: An eBay PowerSeller's Post about eBay Customer Service
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I have just been victimized by ebay. They linked my account electroelite to an account ultimatedepot which I don't own. I later found out this account is someones in the family- they suspended me from ebay and ended 18 listings I had. It has been 1 week now. They told me to tell the person in my family to pay an overdue ebay balance and I would be reinstated.

Now the balance has been paid and ebay said, now bring the account into good standing. I paste the email I got from them:

Hello Tom,

Thank you for taking the time to contact eBay regarding the suspension
of your account.

We have reviewed your account and have determined that it cannot be
reinstated at this time. Although the ltimatedepot account has 0
balance, the account is still suspended for the following:

Suspension Reason: UPI
Suspension Date: Apr-18-05

This suspension must be resolved before we can consider your account for
reinstatement.

I appreciate your patience and understanding as we work with you to
resolve this matter.

Regards,

Wilhelm
Investigations Team
eBay Trust & Safety


So they lied to me. Now I am suspended for a UPI (whatever the hell that means) and it is not even my account. I have been emailing back and forth an no resolution. They are ignoring the fact that it isn;t even my account.

What makes me especially flustered is that they won't tell me what evidenc ethey have linking me to that account.

I am considering filing a subpoena in IL, Chicago court ditrict to request evidence.

They come at you with canned messages that half the time don't relate, they refuse to answer questions. What makes them so invincible? The fact that we can't afford trial lawyers like they can?

I have been illegaly suspended indefinitely with perfect feedback, I have done nothing whatsoever to deserve this. And- they refuse to talk to you on the phone, email only!!!

What a monopoly ebay and paypal are- under one roof. At least if they offered service for all the money we pay in royalties to use them, but nothing.

Thomas Horvat
thomas.horvat@comcast.net
Left by Thomas Horvat on Dec 01, 2005 6:56 AM

# IM BACK ON!!!!
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I was suspended when I bought 2 pair of designer shoes and then put one pair back up for auction, someone named vero told me I was in copyright violation, whatever.. I like to sell stuff I dont use anymore or dont need so I had to get a new account. I found this site www.section9.i8.com and they helped me get another account.
Left by TracyX on Dec 17, 2005 11:21 PM

# re: An eBay PowerSeller's Post about eBay Customer Service
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www.section9.i8.com will rip you off they will take your money and never respond to you again, they got me for 90 dollars, I am going aroung to every site I can find that mentions them and letting people know.
Left by steve on Feb 08, 2006 5:38 PM

# re: An eBay PowerSeller's Post about eBay Customer Service
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I have just been victimized by ebay. They linked my account electroelite to an account ultimatedepot which I don't own. I later found out this account is someones in the family- they suspended me from ebay and ended 18 listings I had. It has been 1 week now. They told me to tell the person in my family to pay an overdue ebay balance and I would be reinstated.

Now the balance has been paid and ebay said, now bring the account into good standing. I paste the email I got from them:

Hello Tom,

Thank you for taking the time to contact eBay regarding the suspension
of your account.

We have reviewed your account and have determined that it cannot be
reinstated at this time. Although the ltimatedepot account has 0
balance, the account is still suspended for the following:

Suspension Reason: UPI
Suspension Date: Apr-18-05

This suspension must be resolved before we can consider your account for
reinstatement.

I appreciate your patience and understanding as we work with you to
resolve this matter.

Regards,

Wilhelm
Investigations Team
eBay Trust & Safety


So they lied to me. Now I am suspended for a UPI (whatever the hell that means) and it is not even my account. I have been emailing back and forth an no resolution. They are ignoring the fact that it isn;t even my account.

What makes me especially flustered is that they won't tell me what evidenc ethey have linking me to that account.

I am considering filing a subpoena in IL, Chicago court ditrict to request evidence.

They come at you with canned messages that half the time don't relate, they refuse to answer questions. What makes them so invincible? The fact that we can't afford trial lawyers like they can?

I have been illegaly suspended indefinitely with perfect feedback, I have done nothing whatsoever to deserve this. And- they refuse to talk to you on the phone, email only!!!

What a monopoly ebay and paypal are- under one roof. At least if they offered service for all the money we pay in royalties to use them, but nothing.

Thomas Horvat
thomas.horvat@comcast.net
Left by Thomas Horvat on Feb 21, 2006 6:55 PM

# re: An eBay PowerSeller's Post about eBay Customer Service
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The worse support I have ever seen. YOu pay hundreds of fees all year and you have a simply question on why their product is not working and they refuse to talk to you.

Ebay sucks.
Left by former customer on Mar 27, 2006 9:53 AM

# re: An eBay PowerSeller's Post about eBay Customer Service
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I have been selling Motor Vehicles on eBay since 1999 and once thought eBay brought Honor to the Car Business! They once suspended me for reporting a suspected shilling seller, the support rep suspended me by mistake!

They recently killed a listing i had running for an old 1989 Lincoln saying someone hijacked my account! After several nasty emails to eBay's total "Lack of customer support dept" I got a call from them saying the account was never used to sell a car! Duuuu.. The feedback mentions CAR many times!

Then they suspended me accusing me of "Abusing eBay" They can stick their Cyber Toilet where the sun don't shine! I recorded it all here: http://www.suspendedfromebay.com

Ed Koon
docsqualitycars
Left by DOC on Apr 10, 2006 3:07 AM

# re: An eBay PowerSeller's Post about eBay Customer Service
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This is a screwed up story..
When I still had my account on ebay in 2003, I sold a rifle barrel to inthe*10ring, I listed in my auction that all sales are final item is used and is as is, but I inspected all of the items to make sure they had no flaws and listed them as such "I was so proud of my feed back"; well this buyer out of 12 total barrel auctions I had ,decided he had a problem with it so He starts e-mailing me with threats of physical harm & sends me the barrel back with out telling me "to busy being a nut" so when I opened the package up nothing wrong with it at all ,so I told him I'll ship it back to him, he says hell no he wants another one or his money back, I had no more barrels left to swap & didn't feel like dealing with this unbalanced person any more so I kept the barrel and blocked his e-mail..
During this time I reported the threats to ebay & it's terms state if you threaten anyone you get suspended for life..Guess what I got suspended.
now up the present:
My dad has an ebay account and buys an item from a seller "inthe*10ring"
my dad has me pick-up and send out a money order "this seller only accepts m.o. or certified checks "beacause later I found he got booted from pay-pal" I reconized the name, the nut that threatend me so I sent the payment del confirm, my dad gets an e-mail stating you owe me for a barrel & I'm not sending you the item or your funds back"my dad & I live in the same small town same last name the nut figured it out" So my dad reports it to ebay & the fact that this guys contact info is bogus they suspended my dad tonight indefanitly "for being a current suspended user (me not my dad" & he can't even see the claim info...So screw ebay's double standard policy We're both going to yahoo..Good luck all..
Left by geister on Apr 13, 2006 8:49 PM

# re: An eBay PowerSeller's Post about eBay Customer Service
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I have ran into the same problems as you guys and the best thing for all of us and tell you family, friends, neightbors, classmates, THE WORLD, to boycott EBAY. If everyone would turn their attention to other auction sites instead of Ebay, we could make them noticed and push EBAY on the back burner... FOREVER..........
Left by Robert on Apr 28, 2006 11:29 AM

# re: An eBay PowerSeller's Post about eBay Customer Service
Requesting Gravatar...
The worse support I have ever seen. YOu pay hundreds of fees all year and you have a simply question on why their product is not working and they refuse to talk to you
Left by Tratamiento de agua on Jun 01, 2006 8:09 PM

# re: An eBay PowerSeller's Post about eBay Customer Service
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I have been suspended for shill bidding. There are others who live with me that know my passwords. Apparently, one or all of them were up to some tomfollery. I am trying to get reinstated right now because I was not the one who did anything wrong. I doubt it is going to work and i will have to serve out my 2 month suspension from ebay. Plus I had 196 auctions up and they took them all down. And they say they are keeping the over $40 in listing fees for those auctions! I say if my auction did not end then it didn't really begin! I want to get on this class action law suit to get my $40 back. This is robbery!

Brian
Left by Untyl on Jun 22, 2006 10:35 AM

# re: An eBay PowerSeller's Post about eBay Customer Service
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Has anyone ever been reinstated?
Left by Kevin on Jun 24, 2006 8:56 PM

# re: An eBay PowerSeller's Post about eBay Customer Service
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I got suspended for complaining to Bill Cobb after eBay removed one of my listings thinking my account was hijacked.

I had been a long time seller of quality automobiles since 1999!
Just one click of the nouse and you are history!

Come visit my new website and tell eBay what you think of them!
http://www.suspendedfromebay.com

DOC
Left by DOC on Jan 22, 2007 1:30 PM

# re: An eBay PowerSeller's Post about eBay Customer Service
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Ebay will always suck as long as we all keep complaining about it but yet do nothing. We nee to stop using the site and use an alternative, one of the best I have seen is http://www.onlineauctionexchange.com No Listing Fees, No Commission or End-of-Auction Fees. List your goods and services for a fraction of what you will pay eBay. Get your own online store for .99 cents a month. Online Auction Exchange. Finally A Good Ebay Alternative
Left by Free Online Auctions Ebay Altern on Mar 08, 2008 9:35 AM

# re: Suspended, not reinstated after proof provided situation resolved
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I would gladly join any suit against ebay! I had 2 accounts, 1 for buying, 1 for selling. The selling account was suspended for suspicion of violating the VeRO policies and I was told I had to provide proof that the VeRO owner and I had worked thing out. I and the VeRO owner both provided proof several times that the issue was resolved. The account should have been immediately reinstated after the proof was provided. I emailed them daily and only got the same canned response. Then weeks later, my buying account was suspended for association with my seller's account, which should have long ago been reinstated. Then I do get an email that my Buying account, that had nothing to do with it, is now permanently blocked and will not be reinstated! Nothing on the initially accused account! This is obviously wrong! My husband and I are disabled and we desperately need this income!
Left by mtnmama on Apr 25, 2008 12:13 PM

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