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Mike H. - Another Geek In Need... WebLog

Several months ago we made a shift in our dedicated server provider from CI Hosting in Texas, to GoDaddy in Phoenix, AZ. Initially, we were not used to their offerings and how they handled dedicated server packages, but we were able to over come some of the shortcomings of their offerings. (CI Host by the way is absolutely one of the most incompetent companies we'd dealt with in 8 1/2 years and I am thankful we only got ripped off for $2K and had a backup of all of our data - they were simply incompetent and crooks to boot.)

That 2 cents out of the way...

Plesk Control Panel. On the surface, and even under the covers, this is quite a dynamic tool for those that are looking to manage shared hosting with a limited IP pool, and that want non-trivial security tasks handled in a smooth way for them (like blocking / unblocking remote desktop access, FTP security, and a host of other things).

The woes.... And what a woe to be aware of.

We recently purchased a certificate for one of our clients. Interestingly, neither the support from GoDaddy or SwSoft were compentent when it came to installing a certificate for a site that was being managed by Plesk. Well, today, talking with someone that 'knew' what they were talking about we walked through a setup, saved it - and guess what? It did not work. Alas, delete the sub domain we just created and let's move onto something else.

Deleting the Sub Domain for this site? Deleted the entire site - 150% and then some. It was not in the Recycle Bin and Plesk and GoDaddy were both at a loss for this one.

We back our sites up to remote servers on a regular basis, but we still lost about 30 man-hours of work here.

So, a very good lesson learned. Like any other software package (that so many of us develop) Plesk is riddled with a number of issues - but this one experience was worse than an F5 tornado in the Oklahoma plains.

I VERY rarely share this sort of dialog on my blog because I'm just another geek in need, and I spend a lot of time sharing detailed documentation on work that I've done in an effort to help others. But I felt this more than important enough to speak out.

If you are planning to do hosting for customers, beware of the Plesk Control Panel - and take that as good advise. We certainly learned the hard way....

Posted on Sunday, February 26, 2006 3:44 AM .Net Development | Back to top

Comments on this post: The woes of Plesk Control Panel for Shared Web Hosting

# re: The woes of Plesk Control Panel for Shared Web Hosting
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Nice Blog !! Thx (:
Left by Julian on Feb 26, 2006 7:47 AM

# re: The woes of Plesk Control Panel for Shared Web Hosting
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Guess who just switched to a host with Plesk Control Panel today? Yup, yours truly... I hate mondays :-/
Left by Jannik Anker on Feb 27, 2006 1:14 PM

# re: The woes of Plesk Control Panel for Shared Web Hosting
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Jannik, it took me a good month to work out all of the kinks with the initial setup of Plesk. It's quite complex and capable. But when we lost this site over the weekend - well, that says enough - it has more than its share of issues.

I would like to state that GoDaddy's technical support personnel have been excellent in trying to help us through some of the issues with Plesk - and I do not think they're all that pleased with some of what we've learned either.
Left by MikeH on Feb 27, 2006 2:50 PM

# re: The woes of Plesk Control Panel for Shared Web Hosting
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Deleting a site via Plesk? hahaha..ure right, we also had no idea where it goes. seems to bypass the recycle bin entirely. :) thank goodness for backups, but then again, plesk backup/restore process isnt silky smooth either. overall, i'd say Plesk simplifies the process a lot for the end user, and in the hands of a good webhoster, like GoDaddy, its even better news. I wouldnt trust small hostin companies that use Plesk, they never seem to know how to troubleshoot.
Left by Nimal on Jun 02, 2006 12:06 AM

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