We have a ticketing application deployed to BizTalk which helps automate the workflow around customer updates and the sending of emails. One of the functions the application performs is to handle returned emails (out of office and non-delivery) and update the ticket with that information. However, the implementation has caused us some issues. Right now, emails sent from the application are sent from the support mail account. In order to get any returned emails, all emails arriving in the support...
Thanks to Solidsoft for running a great day at Microsoft last week. Topics covered were BizTalk, SharePoint and using them to build successful SOA and BPM solutions. Being responsible for BizTalk and also having had SharePoint land on my plate recently, the day gave me some good ideas about where to take these platforms...