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Troubleshooting for Microsoft Exchange

Exchange is a complex and large product which can have one thousand and one possible issues, one more obscure as the next. The purpose of this guide is to shed some light, where possible, to how things work in Exchange (and outlook), how they can break and how you should approach the issue at hand. Unfortunately it is very time consuming to create a complete troubleshooting guide where every dependency is explained in detail. But that is not the aim of this document anyways. What is the aim? Give ......

Cleaning up whitespace in exchange

During the lifespan of an Exchange server a database can become very, very large in the size it takes on the disk, much larger than the space used by the mailboxes that reside in the database. This is because whilst mailbox sizes will expand and shrink according to their data usage, the Exchange database only expands. Any space freed up by deletes in mailboxes or even the removal of a mailbox all together become whitespace in the database file. In the worst case you could have 40 GB of mailboxes ......

Recovery storage groups

As you might, or not, be aware off there is no item level based recovery in Exchange that is natively supported by Microsoft. So to perform recoveries we need the recovery storage group (captain obvious). The purpose of this is to mount the database you want to recover from on the Exchange server and use exmerge to merge the data you are recovering into the active database. An RSG will not be accessible to users and you can only create one at a time. Exchange 2003: 1. Open Exchange system manager ......