Lou Vega

So True! When I worked in Atlanta, we had constant trouble with phone, DSL, and email. (BellSouth at the time.) Then to top it off they hired someone we were interviewing. I hope he's happy!

Then in Charleston their DSL service was horrible. They just read scripts and after an hour of talking on the phone they tell you what you already know.

When they messed up my phone lines I asked to speak to a manager, who never called back. Now whenever their telemarketers call I tell them I won't speak to them until I get an apology for their awful service.

Well, where should I begin? Yes, I could not agree more. I have had so many arguments with them over problems in the past and every time I have encountered the same poor level of customer service. It is definitely the worst.

The last time that I had an issue with them, they agreed that they added charges to my account that were a result of a mistake on their end, but refused to refund them. I had to go up the food chain to reach the 4th person who finally agreed that they should refund these charges. All 3 of the prior "managers" and "supervisors" agreed, yes those charges were a mistake on our end, but no, we will not refund them. It is just crazy. The 4th person finally agreed with me and refunded the charges. But it took over 3 hours to accomplish that.

I could go on and on, believe me. But let me just leave that one tidbit. All I can say is I feel your pain.

TOTALLY SUCKY.
They decided to hook me up with a long distance plan without asking me... $30/month. When I asked to have it taken off, they denied it was part of my service, even with it clearly written on my bill, for 9 months... finally one nice lady recognized my complaint and refunded me 3 months... (cause that's all she can do)... Then 2 weeks ago I decided to cancel my landline altoghter... what do you know-- that sucker is still connected but my DSL has been shutoff... when i asked them to "fix" they said we'll have it on by Friday... today is SUNDAY. AT&T = DOUCHEBAGS. Can I get a AMEN!

I had ATT cell service years ago after they bought out Cellular 1, who was great. Service wasn't good, but it was compared to their customer service. I couldn't make out of area calls! They even tried to charge me for the minutes when they were unsuccessfully trying to fix it! For an hour. Then it took another half an hour to get it taken off.

But that pales compared to our wired service this week. We moved. People do. Told them to just switch everything over, the same with no changes. Except they neglected to do long distance. I spent 40 minutes Monday, transfered back and forth between customer service and repair, all of whom told me everything looked good. Yesterday my wife got thru and they said it was blocked, which they had denied on Monday. Today it was blocked again. Today after an hour and 45 minutes they said long distance, theirs, hadn't gotten transfered, and they would take care of it. Except their computer was updating and she couldn't do it today, just call back on Monday. This is Wednesday, X mas eve granted, but not open for the next 4 days? And they can't make a change pending? We've got well over 2, probably more like 3 hours in this because of their screw up, and they refuse to even fix it for another 5 days? Maybe I can find another long distance carrier by then. And they keep bankers hours, limited during the week, short day on Saturday and closed on Sunday? How many residential customers do they have? A hundred million? 200 million? And they keep bankers hours? Talk about arrogance. Wouldn't it be nice to see them, as the automakers currently are, teetering on bankrupcy? I only wish I had a choice for local phone service.

Mike

I cancelled my service with them a month ago, then I get billed and money charged to my credit card for a current charge. I call and they say they don't have a record of me cancelling my account. They are full of shit. I keep getting transferred, from Customer Service, to Accounts Receivable, to a Specialist...I've spent about 2 hour long waits on the phone. I still haven't been able to resolve this issue. I'm dreading making the call again, but I have to. AT&T is horrible. Never again. Never.

I had auto pay with AT&T. AT&T began fraudently removing money from my checking account over a four day period to the tune of $700.00
I caught this while balancing my check book. I contacted AT&T regarding the situation, initially they blamed my children. Saying that they made payments via their cell phones dialling 611. After me arguing with them for over three days, AT&T fianlly called me to let me know that, they AT&T is responsible for this computer problem and that they admit there was a serious computer glitch on their end that caused this. Fast forward 3 weeks I am still desperatly trying to recieve my refund. All I do is get transfered from one customer service idiot to another service idiot.My advise is DONT DO AUTO PAY WITH AT&T.

In August 2008, I changed my long distance service on my two home phones from AT&T to Qwest. I called AT&T, and the representative who sounded as though they were off-shore in India (poor English language skills), worked with me to cancel the AT&T long distance on the phones.

To my surprise, the next month I received a bill from AT&T. I called again in September to again cancel the AT&T long distance. The representative (again sounded as if he was an off-shore resource), apologized for the issue, and told me that he would get the issue cleared up and the inappropriate service cancelled. I thanked him and the call was concluded.

To my utter shock I received yet another bill from AT&T. I called AT&T quite dismayed, and worked with another representative who sounded off-shore again. This time I asked for a refund for the previous months, as it was inappropriate to charge me for a service I had twice cancelled. He refunded me $20.88 to my account and assured me the account was closed.

I then discover two bills from AT&T (I was out of town on vacation, returning to find them). One professing that I am late paying!

I called AT&T customer service at 08:00 Monday 9 Feb 2009, and asked for a supervisor. I provided the background to the supervisor ("Clive") and let him know I have been trying to cancel my AT&T service since Aug 2008. He told me that he is unable to process the refund on the charges, and that there was no one else I can speak with. I told him this situation is exasperating, and that I would pursue this further with the BBB. I asked for a transaction number this time: W6SG0209

I tried to find a US number but was unable. Called back to AT&T, and spoke with "Mike" (real name probably Rajeed). He was unable to help, and was unable to provide a number to a US based HQs number. I asked for a transaction ID: W6770209


I ended up submitted complaints to the BBB (of Atlanta, GA), FCC, Washington State Attorney General, Wasington State PUC and to AT&T web page directly.

Lo-and-behold the very next day (after the BBB inquiry) AT&T "Executive Appeals" representative Teresa Jenkins, e-mails me to let me know she removed the inappropriate fees, and closed the account (*finally*). Her e-mail had a tone and implication that *I* caused the problem.. I responded to her e-mail stating the facts to the contrary, and included my comments in my replies to the BBB, FCC, PUC and Attorney General e-mails I received in the interim.

AT&T is unbelieveable...

I couldnt agree more with the previous posts. The lack of service and the misrepresentation of products continues even to the AT&T stores. I have gone to the trouble of filing a complaint with the Better Business Bureau. The local assistant manager simply lied as to his sales pitch - and keeps lying to cover his own butt.

Those in corporate have chosen to back their associate manager - and largely turned a deaf ear to my voice. Well one thing they cannot do.. and that is turn off my voice to the public. I have been hoodwinked into a useless phone for two years.. and unable to find resolution with AT&T I will spend those two years under contract paying my bills and complaining to anyone who hears that their service simply sucks.

OK....where to start...first of all me and my GF just moved into our first apartment and we had everything ready to go had our install date the day we moved in which was a thursday. Thursdays comes and thursdays goes...no contact from for THE WORST COMPANY IN THE WORLD (AT&T). not a phone call nothing we call them friday and they said oh well the account is still pending... we bought the account 3 weeks prior and its still pending?!?!?! FAIL!!! then they said we can get it installed next friday (how nice huh) now today is friday and the technician who was supposed to do the install called and said your not getting installed today i dont know why they told you that it was... WTF is my response. We call AT&T and they say YEAH it should be installed today?!?! Then we call again later and ask if they are coming out today and the SAME customer service retard says oh no it wont be installed until next wednesday! OMFG!!!! I hope this company goes under because they really need to. they are worthless, they lie, they cant get a simple f'ing install done...so today (friday still) i called comcast and they are coming out same day to install! So here is to AT&T....ALL OF YOU CAN EAT SHIT AND DIE AND I MEAN THAT FROM CUSTOMER SERVICE RETARDS ALL THE WAY UP TO CEO RETARDS AFTER ALL ACTIONS REFLECT LEADERSHIP!

I agree totally. Sometimes I wonder if AT&T and AT&T are even the same company. I tried to order DSL service online, but kept getting a technical error. Finally got it to work but not with the discount they were offering. I called as a follow-up to the order to verify it and they said they had no record of the order. Then they said that they "found" my order and my service would be on in 3 days and I'd have my modem in two.
After 4 days I called back to check the status of my order and guess what - we have no record of any order on that phone number. Then suddenly they "found" it again and told me that it was delayed because of my previous DSL provider, but that it would be on that day. They asked what modem I wanted and I told them I would purchase the modem to save the shipping.
So after buying the modem I get home to find a box from Covad on the doorstep. I get on the phone the next day and they tell me that there is still no record in the system of an order for DSL on my phone number. I said I already have the modem from Covad and they said "If it's from Covad then we didn't send it because we have nothing to do with Covad". I open the box from Covad and guess what's in it - a modem from AT&T with a letter welcoming me to AT&T DSL. I call again to make sure the order is cancelled and she is still telling me there's no record of my order! She said "I can't cancel an order that doesn't exist". I am waiting to see my bill because I"m sure I've been billed for it!

My experience with AT&T is one of the worst encounters I've had when dealing with a service provider.
I have their 1.5mbps dsl service at work which is something that I use for light browsing for making online orders and for entertainment. For a few months I noticed that my bill was around $40 higher, but I just thought it was from long distance and didn't pay much attention. Then I started to get calls from AT&T.

ATT: "Hello, would you like to upgrade your service to 6.0mbps free for charge for the next 3 months?"
ME: "No thank you"
ATT: "6.0mbps can do wonders for your business"
ME: "No thank you, I'm sorry but I'm busy right now, have a nice day!"
ATT: "Sir could you verify one more time that you do want the upgrad..."
*CLICK* (I hang up)

They called my business literally twice a day for 2 weeks and the calls got more and more annoying and aggressive to the point where I stopped being polite.

Then I got an email...

ATT: This is your confirmation email stating that you have upgraded to the 6.0mbps service. Blah blah blah...
(Then in fine print: "regular charges do apply when the promotional 3 months have passed please call customer service if you wish to opt out of our promotion)

I look at my old bills to make sure they didn't pull other bullshit tricks out of their asses, and I notice why my bill was higher the past few months. They had upgraded me to 3.0 from 1.5 without my consent nor any notifications. I called them to confront this and the first representative was very polite.

REP1: "I'm seeing that the upgrade to the 3.0 happened back in August, I apologize about that sir, let me transfer you to our dsl department and they'll adjust your account and refund the overcharges"

ME: "Thank you very much, I appreciate it."

REP2: "Hello, blah blah blah, how can I help you? Oh, I need to transfer you to *inaudible*

REP3: "Hello, how can I assist you?"

ME: "My internet service was upgraded without my consent, and I've been billed for it"

REP3: "Sir you are not being billed for the 6.0"

ME: "Yes, but my service was upgraded from 1.5 to 3.0"

REP3: "No, you have always been on the 3.0"

ME: "No, I've been on 1.5 since forever"

REP3: "I'm not seeing it"

ME: "Can I talk to your supervisor?"

*CLICK* I get hung up on...

Their customer service is abysmal and they will do sneaky things to steal money from you.
You should stay away from signing a contract with them if possible.

By the way, I've done speed tests multiple times after I got my 6.0 "free upgrade" and my download speed has never exceeded 2.0mbps... which is the same as when I was using my 1.5...

Yeah AT&T is a sham