Lou Vega

So True! When I worked in Atlanta, we had constant trouble with phone, DSL, and email. (BellSouth at the time.) Then to top it off they hired someone we were interviewing. I hope he's happy!

Then in Charleston their DSL service was horrible. They just read scripts and after an hour of talking on the phone they tell you what you already know.

When they messed up my phone lines I asked to speak to a manager, who never called back. Now whenever their telemarketers call I tell them I won't speak to them until I get an apology for their awful service.

Well, where should I begin? Yes, I could not agree more. I have had so many arguments with them over problems in the past and every time I have encountered the same poor level of customer service. It is definitely the worst.

The last time that I had an issue with them, they agreed that they added charges to my account that were a result of a mistake on their end, but refused to refund them. I had to go up the food chain to reach the 4th person who finally agreed that they should refund these charges. All 3 of the prior "managers" and "supervisors" agreed, yes those charges were a mistake on our end, but no, we will not refund them. It is just crazy. The 4th person finally agreed with me and refunded the charges. But it took over 3 hours to accomplish that.

I could go on and on, believe me. But let me just leave that one tidbit. All I can say is I feel your pain.

TOTALLY SUCKY.
They decided to hook me up with a long distance plan without asking me... $30/month. When I asked to have it taken off, they denied it was part of my service, even with it clearly written on my bill, for 9 months... finally one nice lady recognized my complaint and refunded me 3 months... (cause that's all she can do)... Then 2 weeks ago I decided to cancel my landline altoghter... what do you know-- that sucker is still connected but my DSL has been shutoff... when i asked them to "fix" they said we'll have it on by Friday... today is SUNDAY. AT&T = DOUCHEBAGS. Can I get a AMEN!

I had ATT cell service years ago after they bought out Cellular 1, who was great. Service wasn't good, but it was compared to their customer service. I couldn't make out of area calls! They even tried to charge me for the minutes when they were unsuccessfully trying to fix it! For an hour. Then it took another half an hour to get it taken off.

But that pales compared to our wired service this week. We moved. People do. Told them to just switch everything over, the same with no changes. Except they neglected to do long distance. I spent 40 minutes Monday, transfered back and forth between customer service and repair, all of whom told me everything looked good. Yesterday my wife got thru and they said it was blocked, which they had denied on Monday. Today it was blocked again. Today after an hour and 45 minutes they said long distance, theirs, hadn't gotten transfered, and they would take care of it. Except their computer was updating and she couldn't do it today, just call back on Monday. This is Wednesday, X mas eve granted, but not open for the next 4 days? And they can't make a change pending? We've got well over 2, probably more like 3 hours in this because of their screw up, and they refuse to even fix it for another 5 days? Maybe I can find another long distance carrier by then. And they keep bankers hours, limited during the week, short day on Saturday and closed on Sunday? How many residential customers do they have? A hundred million? 200 million? And they keep bankers hours? Talk about arrogance. Wouldn't it be nice to see them, as the automakers currently are, teetering on bankrupcy? I only wish I had a choice for local phone service.

Mike

I cancelled my service with them a month ago, then I get billed and money charged to my credit card for a current charge. I call and they say they don't have a record of me cancelling my account. They are full of shit. I keep getting transferred, from Customer Service, to Accounts Receivable, to a Specialist...I've spent about 2 hour long waits on the phone. I still haven't been able to resolve this issue. I'm dreading making the call again, but I have to. AT&T is horrible. Never again. Never.