I've heard about this story for a while but have only just seen the actual call that took place here:
http://www.youtube.com/watch?v=xIVZ9b0RgmY&embed=1
...pretty shocking I must say. I'm sure AOL has contributed plenty to the introduction of the internet to the average joe user and is a factor that resulted in the widespread use of internet globally today. However from a technical user perspective I have never liked the way AOL marketed themselves through their mass mailing of CDs and 'in your face' adverts.