Often reorganized teams end up with multiple copies of work management tools. Like having three places to gather requirements, three places for customers to submit support requests, three places to plan and track work.
Tools that combine these features into a single product fall into the ALM category. These may or may not be Agile planning tools, but are tools that allow you to look in a single place for requirements, work items, and reports.
One of the interesting choices is Software Planner by Automated QA (the makers of Test Complete). It's a lovely tool with real end-to-end process support. It is a paid tool with a license in the thousands of dollars for a handful of concurrent users. Still, it’s intuitive, has great Agile capabilities, and has a reputation for excellent customer support.
Another choice is Rational Team Concert by IBM. Reading the specs on this product makes me want to submit my resume to Big Blue. Not only does RTC integrate every part of the Software Development Lifecycle, but it’s free for up to 10 developers. It has beautiful support for all phases of Scrum.
I would strongly recommend the use of a third-party ALM tool rather than writing your own. Unless, of course, you're going to sell it.
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