When we went to SC for Code Camp, I moved my Nuvi from the Xterra to the rental van. I had a lot of trouble getting it out of my car since it has stuck to the windsheld and ended up tearing a bunch of the rubber off to get it out of my car. When we arrived home, the same thing happened in the van and I had to scrap it off the window to get it out.
This left it unusable since it would not stick to any window at this point. Finally after a few weeks of putting up with no GPS, I called Garmin on Wednesday to ask if I could get a replacement. The call lasted about 2 minutes. I said my Nuvi holder will not attach to the windsheld anymore and the lady said they would send one out to me and got my address.
TWO DAYS LATER, it was sitting outside my door when I got home. Garmin HQ is only 2 miles from my house, but the fact they the shipped it the next day is amazing!
I really wish more companies could have service like Garmin in support cases.