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August 2004 Entries

I decided to post about this because it's turning to be a pet peeve of mine. Our company is a customer of other companies but we also have customers that we have to answer to. Unlike most of the companies we deal with though, I like testing everything I do before a customer gets their hands on whatever product or service we've given them. This makes sure that: I've done my job I see what the customer should see If I notice any problems, the customer will too This testing I do has caught a great number ......

I should have posted this Monday but our email is back up and running. Our web developer who handles the DNS records made the change Sunday and all of the changes propagated correctly so that when everyone came in Monday they should have been good to go. The problem was confirmed by our hosting company and basically all I could do all week was wait. Since the hosting company didn't handle DNS records, they couldn't help me. I could have attempted to hack my way into our DNS records to change them ......

Yeah I'm slightly pissed. Our email has been down still after the 24 hour mark. I understand why it takes 24 hours to propagate the DNS changes. DNS servers cache responses so you normally have to wait until the cache expires before it tries to query the name server again for the record you're looking for. In this case the MX record is screwed again pointing to the wrong place again. All changes will take yet another 24 hours to propagate through the internet. The problem is I don't know who handles ......

It took from 6:05 pm Aug 9th till 7:33 am Aug 10th to fix the problem. Turns out our MX record was pointing to the wrong mail server for incoming email. We would get delays and problems and it finally made everything grind to a halt. Everything mentioned in the ticket was beyond my control yet it appeared to be my problem all of Monday. The fix would take 24 hours to propogate through the internet so our email is basically hosed today as well. The emails I sent myself yesterday finally timed out ......

I found out the easiest way to get out of work: Bring our email system down on a Monday Our email has been problematic over the past 2 weeks. We've been experiencing delays of 30 minutes to an hour before emails would come in from the outside world. Before this time our delays were roughly 5-10 minutes which seemed reasonable. During a problematic day these delays took an upwards of 3-5 hours and basically crippled our office for the rest of the day. This wasn't bad though since it was towards the ......

From Mr. Scoble: It's official: get Windows XP Service Pack 2 by visiting microsoft.com/protect and making sure your automatic updates are turned on. That's the official way to get it over the Internet. Straight from Frank Shaw, Vice President at Waggener Edstrom which is Microsoft's PR agency (I asked him tonight when I saw him pop up on my IM). Yes, MSDN Universal Subscribers also can get it right now and not wait until the system gets around to putting it on their machines. I don't have a MSDN ......

It's been years since I've had the job title of Network Analyst. I worked for a major south-eastern ISP in their NOC (Network Operations Center) for well over a year. Since this company fired me for being later more times than I have living brain cells, I think I can write about my job there with little remorse. It was a dream of mine to work for this ISP. The company I'm referring to is Bellsouth.net. I don't know what prompted me to want to work for them, but something drew me to that company and ......

James Anderson posted an article about a lightning strike here. I had a similar experience when I was a teenager. I was surfing the internet on our blazing fast 28.8 modem during a thunderstorm. Our phone lines had the habit of blowing surge protectors, modems, and caller id's so we had a tendency of disconnecting everything we could (it was the line, not the appliances but Bellsouth wouldn't have any of that nonsense). Lightning strikes the telephone pole and travels up the line. The bolt proceeded ......

I posted 2 new articles on my conceptual OS. They're found here and here. I could have probably lumped them together but I think they deserved a little bit of room. I've kind of run into a road block as far as design goes but I have a couple of more articles I want to touch on: Security Security Hierarchy Networking Automation Usage Optimization Defragmentation Core Applications Configuration Management (CP) Process Management You can pretty much tell what kind of work I do based on these topics ......