What an outstanding book!!!! If you have not read it, you should do so immediately.
Here is Amazon's link. The author is Michael Cusumano (also the author of Microsoft Secrets). Chapter 2:
Strategy for Software Companies: What to think about, was so good, I read it three times. And chapter 4:
Best Practices in Software Development: Beyond the Software Factory discusses some of the details of Netscape's fall (and it wasn't really Microsoft - if anyone else knows of any other independent sources of information concerning this topic, please post it). Cusumano really is an innovative, forward-thinking person. I mean, he was writing about Software Factories since as early as 1987! It is a hot topic now but 20 years ago, it was relatively unknown outside of Japan. Anyway, I give this book 4.5 out of 5 stars. It is an outstaning book.