Microsoft Learning Announces Thomson Proemetric to be the sole Test Delivery Provider ...

Jawad Khan — Tue, 10 Jul 2007 18:00:49 GMT

Microsoft learning has announced that after August 31st, 2007 only Thomson Prometric will be allowed to conduct Microsoft Certification exams. Pearson Vue can take registration for exams till August 31st,2007 and can conduct the tests till December 31st,2007. In case you have any Pearson VUE vouchers its the time to book your registration for the exam.

The official details are here

I have recently taken exams for WSS 3.0 and MOSS with Pearson Vue and have taken exams with Prometric as well. I personally think that Pearson VUE was much better in conducting the exams. There customer service was much better and much less problems then Prometric. Being a MCT as well thats what I have heard from my students as well.

Dell Customer Service - Worst I have ever encountered ...

Jawad Khan — Thu, 30 Nov 2006 16:04:00 GMT

I have recently bought a Intel core 2 duo system with 2407FPW monitor from Dell through one of their Dell Kiosks in Toronto.I requested them to expediate the shipment since I need it early. The sales person informed me that they will try their best to get it early. I placed the order on 12th of Novenember that was due to be delivered on 22nd November. I got the System on 22nd but the monitor was missing.

I looked at th Packing list and the monitor was supposed to shipped with the system.

I immediately called Dell Customer care to notify them of the missing item. They informed me that by mistake the monitor is shipped seperately and gave me the tracking number and opened the case. They adviced me to wait for 24 hours. I keep calling purolator and was told the monitor will arrive after five or next day.

After 24 hours I have to call Dell again and they have to place another Order for the Monitor. I was informed since this is a missing item they epediate the order and I should get it it with 2 or 3 days. I waited for 7 days but the online status keep displaying that Monitor is in Production. Very strange that Monitor need to go through Production too. I kept calling customer care to no avail. Finally on November 29th I was told that Monitor was shipped on November 28th but they can't provide me with the Tracking Number yet and I should call on 29th. I called Customer care agin on 29th but was told quite rudely by the customer care representative that there is no tracking no and that the Dell will not extend the warrantly period on the CPU that I already have though I can't use it. Also Dell went ahead and placed the Bell sypatico 3 month free trial which I will not be able to use til I get the monitor.

I insisted to talk with the Customer care manager who has the same answers and was quite rude too. And told me that Monitor actualy is not even shipped because of bad weather in US and will be shipped after 2 days and implied that I should not even bother calling them for 3 more days .... Also he can't do any thing about High speed 3 month free offer that was part of Dell New order. I never talked with the ISP provider during whole process of ordering the Dell and getting the service but now He wanted me to call them directly to stop activation and Dell has nothing to do with it what so ever ..Surprise ...Surprise ......

I was not expecting such a Customer care service from company like Dell though i have read alot of horor stories in the newsgroups. All I wanted was courteous Cutomer care representative that take initiative to solve the customer issue and are proactive and contact the customers and update them with the status of their case.

Dell can easily provide a rental Monitor or replacement if they can't accomodate 2407 because of some production issues.

Dell Just lost another customer in IT industry and I would definitely not recommend to any one that I know. Please feel free to share your experiences with Dell ...Extending warranty on a system for 3 or 4 weeks or extending 1 month of Sypatico internet and Just showing that you are doing something about the Customer complain doesn't take much but makes all the difference and all the Good companies make sure they keep there existing and potential customers Happy ...

I called bell Sympatico after that to directly talk to them to stop activation of High speed internet till I get the system. Th person was really courteous. I signed and received the Modem a day earlier. The Customer representative from Bell told me no problem he will make sure that the conection is not activated till I get the Dell system and in case I get charged he will readjust the charges. I smiled ... Thats what a good Customer service should be like .. though I do know that some individuals had issues with Bell too ...

15 % Discounts on Pearson VUE Microsoft MCP Exams / 20% off on MeasureUp Practice Exams for Certification ...

Jawad Khan — Thu, 05 Jan 2006 14:00:00 GMT

Hi,

Perason Vue offer Microsoft Certification Exams ...

15 % discount on MCP exam

• Online at www.pearsonvue.com/ms
• By phone at 1-800-TEST-REG (800-837-8734)
• In person at your local Pearson VUE Authorized Center

20 % discount on MeasureUp Practice Exams at www.measureup.com

Voucher number to use :

MSAU919E1289

Development

Microsoft Learning Announces Thomson Proemetric to be the sole Test Delivery Provider ...

Dell Customer Service - Worst I have ever encountered ...

15 % Discounts on Pearson VUE Microsoft MCP Exams / 20% off on MeasureUp Practice Exams for Certification ...