While it must be emphasized that CRM is not a technology, there are a number of technical issues that need to be considered when a company decides to implement a CRM system. The first technical issue that needs to be analyzed is scalability. In a nutshell, the CRM system must be very scalable, and the volue of information within the system should never reach an end. It must be able to grow over time as the company collects more information.
The CRM systems which are the most scalable are also the most valuable. Another thing that the company must look at is communication. The goal of Customer relationship management is to build a powerful bond with your customers. Entire Article on Technical Aspects of CRM