"It's not a machine issue," Shafer said. "It's voters not properly following the instructions." People who say things like this should not be in the software industry.
I was reading an article on Wired about eVoting Machines and came across that quote. I almost didn't get my coffee down in time. I was shocked to see that a company would blame users for the error. Sorry but thats wrong and anyone out there who would say such a thing should not be in the software industry. We all know that users will always do things that are not expected, but it is your job to know how to handle those situations.
Well thats my rant for the morning. So remember that when a user complains that the product is broken its not their fault but yours.