As Welch Foods was shutting down a grape pro-cessing plant in Kennewick, Wash., and transferring operations to nearby Grandview this winter, managers at the Grandview plant asked the information-technology staff to speed up the replacement of one of the outdated servers from Kennewick. In years past, fulfilling that request would have meant ordering a server, waiting a couple of weeks for it to arrive, configuring the machine, installing the application and shipping it cross-country along with a technician to set it up. "It would have been three weeks, minimum," says Jacob Matusevich, manager of networks and server technologies, in a mid-March interview at his office in Concord, Mass. Instead, he got it done in less than an hour.
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