D'Arcy from Winnipeg
Solution Architecture, Business & Entrepreneurship, Microsoft, and Adoption

Microsoft, I just want to cancel my account...

Tuesday, April 24, 2007 1:45 AM

I had a smart watch...but I lost it. I need to cancel my account.

I go to the Microsoft website instructed in the email...when I select "Cancel" account, I get nothing. Well, I get something, but its useless. Really horrible website btw...not intuitive at all (and I'm usually pretty nice about critquing...)

I call the customer account number. Some guy who is very nice tells me that I can't cancel it there...he's going to transfer me to the right department.

I get to the new phone menu..."Welcome to MSN direct", and select "Smart Watch" and then "Cancel my account".

All right, talking to a real person again. She tells me I'm at the wrong department (?!). I'm being transferred...again.

Oh wait...no I'm not...she can't transfer me, so she gives me the number.

1-866-658-7032

"Welcome to MSN direct"...uh oh, I've heard this before...

"Are you calling about a smartwatch?"

yes

"Cancel your account, press 4"

Ok...new guy...this sounds promising. Excellent...got my account cancelled...pleasant, informative...exactly what I wanted the first time I called. ;)

D




Feedback

# re: Microsoft, I just want to cancel my account...

I received a e-mail from microsoft hot mail plus that it would renew Sept.24th for $19.95 it said i could cancel.I tried to cancel,but the web.site won't let me.It says tempory down and it's been this way sence i got the e-mail on Aug.25th.I want to cancel the plus.Please could you do this so i don't get charged?Thank you.....Sandy 9/1/2009 5:16 PM | sandy mckenzie

# re: Microsoft, I just want to cancel my account...

I just want to cancel because. I was more happy with my old window 10/13/2009 6:53 PM | Griselda Henderson

# re: Microsoft, I just want to cancel my account...

Got into this mess by misatake. I have had that Microsoft message on my screen for a week now and Have been hitting CANCEL all of the time, as I did tonight, but suddenly I was in Microsoft! I don't appreciate being roped into this and I want it canceled immediately! Please do so!! 10/26/2009 12:40 AM | Marilyn

# re: Microsoft, I just want to cancel my account...

close accounts 1/30/2010 10:53 AM | robert mathias

# re: Microsoft, I just want to cancel my account...

i really dont use it anymore and i would want to just delete it... but it won't let me and i don't know why? please just delete it. 2/5/2010 10:33 PM | maria

# re: Microsoft, I just want to cancel my account...

i want to close my account 8/15/2010 12:18 PM | martin.s.fellows

# re: Microsoft, I just want to cancel my account...

Microsoft has sunk to a new low . . . using “trial traps” . . . yes one must contact customer support to cancel a trial. There’s plenty of opportunity to sign up for more services but they make it very hard to cancel. I called Microsoft support . . . all the options for Azure support were available EXCEPT the one to cancel . . . it says they are CLOSED! I’m just going to tell my cedit card company to charge back all Microsoft fees and move on to open source . . . there’s plenty of free software out there that works suffciently well given the cost. Azure is lack luster to say the least and high priced given the limited services. BTW: I was a devoted Microsoft customer for 15 years . . . I’m also a MCSE . . . but I’m giving up on Microsoft because they really are indifferent, at best, to the impact they have on customers.

10/17/2010 7:25 AM | not given

# re: Microsoft, I just want to cancel my account...

need to cancel my hotmail account 11/23/2010 5:07 PM | Derrick

# re: Microsoft, I just want to cancel my account...

non mi trovo bene, non mi soddisfa 8/7/2012 9:36 PM | Del Moro Enrico

# re: Microsoft, I just want to cancel my account...

When i open my e-mail today the 28th of October 2012 I have a microsoft message on the 14th of October saying effected on 19 of October 2012 it means i agree the terms of the new agreement if i continue using it and when i read this is already late but this telephone number show on my phone and why did'nt leave a message if this is important i am not using this service it is just by mistake that pop up on my screen, i want to cancel it and i will call this number 1-866 658 7032 right now there was'nt confirmation about my account that's why i did'nt pay attention with this matter.









10/28/2012 8:22 AM | violeta

# re: Microsoft, I just want to cancel my account...

I just phone the number that was given 1-866-658-7032 on my home page message about the cancellation of microsoft MSN direct answer, it said the service is discontinued since Jan. 2012 and then it said it was discontinued on march 1,2012!!!now i am going to call my internet provider to tell me what to do. 10/28/2012 8:49 AM | violeta

# re: Microsoft, I just want to cancel my account...

used the site in error 12/4/2012 10:18 AM | sybil rowe

# re: Microsoft, I just want to cancel my account...

Don't Know if I have one 12/10/2012 9:11 AM | Dominick Armignacco

# re: Microsoft, I just want to cancel my account...

I want to get rid of Microsoft account . fist it is automatically uploaded on my hotmail. now my hotmail account is blocked. I want to cancel . How it is possible 3/21/2013 3:54 AM | Muhammad Asif

# re: Microsoft, I just want to cancel my account...

cannot access account 6/12/2013 11:16 AM | pat spohrer

# re: Microsoft, I just want to cancel my account...

I want to cancel Microsoft accouht 12/5/2013 4:49 PM | c w e

# re: Microsoft, I just want to cancel my account...

write me back something is very wrong 12/25/2013 4:07 PM | dianna hill

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