D'Arcy from Winnipeg
Musings of a Canadian Developer - Silverlight, ASP.NET, BizTalk, Life, and Technology
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Setting up Email with Telus

Tuesday, December 26, 2006 8:44 PM

So I got my wife a Treo 700wx for Christmas. She loves it...its very kewl. We've encountered a few challanges though with it.

Challange #1 - Email

For some reason, I can't get the pop3 email to work on it. I've got the right username, the right password, and the right pop server in there. I'm not sure about the smtp server (anyone know what Telus uses for their SMTP server?), but regardless: it doesn't connect and gives an error message. We were able to get Messenger working though (VERY kewl). Just need email...

Challange #2 - Mac

So at first I thought "Hey, I'll just download The Missing Synch which will allow my wife to synch up with iCal and AddressBook on the Mac, as well as install applications...because, y'know, its just cab files that get pushed over. Unless its got a Windows installer...which totally screws installing anything from the Mac desktop. Luckily I can install from my laptop, so it doesn't matter...but most Windows Mobile 5.0 apps only have Windows installers and not Mac friendly...which makes sense...but I just never thought about that.

Challange #3 - No Case?

I mean, we would have bought one anyway...but my cheap, old HP iPaq came with a pretty good base case for protection...but Palm puts nothing in for a Treo? Just odd...

But otherwise, I'm really liking the device. She'll be able to keep in touch with me way easier, and also have the ability to organize with the scheduling and task list features. I'll keep you posted on how we find it...but so far very impressed.

D

Feedback

# re: Setting up Email with Telus

Checked out the Treo's product page http://www.palm.com/us/support/treo/treo700wxtelus/ it looks like a pretty sweet unit, I would guess that the SMTP server would be smtp.telus.ca or something to that effect. I wonder if you cannot get the email working because of some kind of firewall issue or the server requires SSL or some other type of encrypted connection or it connects to different ports or something. 12/26/2006 10:20 PM | Willyd

# re: Setting up Email with Telus

Wouldn't be a firewall issue...Telus uses an EVDO network, which is like high-speed over cellular, so I connect directly to the Telus network (high speed throughout Winnipeg...very kewl!).

I tried smtp.telus.ca, but its not even the sending that it fails on...it can't connect when checking for email either it seems...kinda weird.

D 12/27/2006 5:16 AM | D'Arcy from Winnipeg

# re: Setting up Email with Telus

POP3 is the server
incoming should be pop.telus.net
outging shoud be smtp.telus.net

still having trouble but will let you know if I get it working 2/7/2007 8:41 PM | lk

# re: Setting up Email with Telus

Ihave it set up already but it does not work? 4/22/2007 6:20 AM | timstert

# re: Setting up Email with Telus

Email not receiving,why? 5/11/2007 11:40 AM | nskib@telus.net

# re: Setting up Email with Telus

Hi,
I sent an e-mail to a friend in B.C. today, and it was returned, saying 554 error. No valid recipients. I had only gotten his e-mail address two hours earlier,by 'phone.

What is the problem?

Gayle Gowen,
Australia. 6/21/2007 4:50 PM | Gayle Gowen

# re: Setting up Email with Telus

I cant get into my e-mail. It wont take my original e-mail add 7/7/2007 2:06 PM | brenda campbell

# re: Setting up Email with Telus

i want to set up a new email with telus how can i do that 7/9/2007 9:45 AM | saphirestar

# re: Setting up Email with Telus

same problem, can go on web pages but can't get my email messages help 8/22/2007 4:53 PM | linda

# re: Setting up Email with Telus

I am a Telus customer please advise how to set up a new email address 8/23/2007 10:25 AM | Maria Furtado

# re: Setting up Email with Telus

I've had telus as a provider for over a year and I'm glad I didn't give up my A.O.L. email address because telus just doesn't work. for example I know I have mail but when i go into my inbox it shows empty, sure glad telus doesn't have the mail contract 9/3/2007 3:45 PM | gladys jones

# re: Setting up Email with Telus

Interesting. I have the Treo 700wx from Telus, had i t for one month. I cannot get ANY of my emails to work with it. My work email, my home email, or my dad's email accounts. None of them will work. I've set up the POP and SMTP servers correctly. I spoke to telus on the phone, they can't get it to work either. Sent me to level 3 problem solving. If you can't get your treo to work, you are not alone. 9/23/2007 7:40 AM | FrustratedwTreo

# re: Setting up Email with Telus

How can I access my e-mail from an out-of-province computer??? 10/12/2007 7:31 AM | Anne Isaac

# re: Setting up Email with Telus

setting up email 11/22/2007 8:44 AM | Elizabeth Carr

# re: Setting up Email with Telus

i would like to send an e-mail 11/28/2007 12:20 PM | randy.c

# re: Setting up Email with Telus

i am having trouble setting up my telus home page I am regestered (etc.) 11/29/2007 10:05 AM | Reg Efford

# re: Setting up Email with Telus

I want an email 12/6/2007 3:27 PM | joshua

# re: Setting up Email with Telus

can i have an a email 12/6/2007 3:28 PM | joshua

# re: Setting up Email with Telus

i tried to set up the telus email but for some reason it allways fails ;i just give up on that '''it seems everybody is having problems with it;i tried about 6 times to set it up ...& still no show 2/7/2008 11:12 PM | ed mad

# re: Setting up Email with Telus

I have a telus account and i can email people from it but i can't recieve there emails, what do i do to fix this
2/22/2008 6:55 PM | Bev

# re: Setting up Email with Telus

telus your email scam is real male cow poop fix it or the public will more then not sue for failer to provide such said nonservice
2/24/2008 6:46 AM | jamie bowden

# re: Setting up Email with Telus

How do I find my E-mail at telus.net? 2/28/2008 12:00 AM | Gloria

# re: Setting up Email with Telus

find my email with telus and set up 2/28/2008 2:09 PM | rob parish

# re: Setting up Email with Telus

Can't set up email. Same problem as everyone above
Is this a joke a trick or what??????
With all the above complaints you should have been able to simplify this by now. 3/17/2008 7:45 PM | patricia

# re: Setting up Email with Telus

Telus eats cow poo! 3/18/2008 12:37 PM | Len

# re: Setting up Email with Telus

I'm 4 days into getting this setup. may i'll just go hot mail ! 3/19/2008 11:29 PM | new user

# re: Setting up Email with Telus

i got a new tower and now i don't have access to telus e-mail? how and what do i do? 4/25/2008 9:09 AM | brian

# re: Setting up Email with Telus

i WOULD LIKE TO SET THIS E-MAIL UP FOR MY BUISNESS. 7/22/2008 8:13 PM | sheila janicki

# re: Setting up Email with Telus

I would like to set this e-mail for my buisness.
could you respond a.s.a.p.
Thanks Sheila 7/22/2008 8:35 PM | SHEILA JANICKI

# re: Setting up Email with Telus

Here's the solution I came up with:

Create a GMail account and access it via the mobile web browser that comes with Windows Mobile.

I have way more control over email via the web interface and way less hassles than trying to get the pop3 stuff working.

That's my only solution folks, sorry.

D 7/23/2008 2:18 PM | D'Arcy from Winnipeg

# re: Setting up Email with Telus

In case you still need Telus email settings they are:
Incoming IMAP server: imap.telus.net
Outgoing SMTP server: smtp.telus.net 8/14/2008 12:15 PM | Jan

# re: Setting up Email with Telus

Still no e-mail...you say we do not have an account well what are we paying for >>>Get off the pot..I think we will change servers.. 10/25/2008 9:43 AM | Lance Brazier

# re: Setting up Email with Telus

I tried all of the above.
What worked for me...
Incoming: mail.telus.net
Outgoing: pop.tulus.net
Hope it works for you. 3/5/2009 9:14 PM | Molly

# re: Setting up Email with Telus

For incoming you need to use mail.telus.net that's why none of you can get it to work I work in the US but I can get all my emails there no problem. The only thing is they wont allow me to email out cause Im not on there network (stupid) I can use when I am home but not when I am in the USA so I know it's right. 3/31/2009 3:54 PM | Brian

# re: Setting up Email with Telus

Why doesn't outlook save this setup info as "default" when it hooks up? This is SO rediculous. Incoming: mail.telus.net
Outgoing: pop.telus.net
does not work at all ... still says cannot connect with current settings.techies have no common sence. 6/4/2009 5:41 PM | Dan

# re: Setting up Email with Telus

I am getting this error and what must I do to solve the issue?:

The connection to the server has failed. Account 'gerald at telus'. Server: 'smtp.telus.net', Protocol: SMTP, Port 25, Secure(SSL): To. Socket Error: 10060, Error
Number: 0x800CCC0E

(the button below shows just Pos instead of Post)

7/3/2009 1:05 PM | Gerald Nelson

# re: Setting up Email with Telus

Had to re do computor and put 'pop3' in wrong how do I fix it so I can get my e mails 7/4/2009 11:38 AM | .sandy McNeil

# re: Setting up Email with Telus

@ Dan - switch the pop & smtp. Looks like you're using the pop to send and the smtp to receive; other way should work. 7/4/2009 2:57 PM | Cyph
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