Hey All,
Today I was purchasing a cake for my brother for his birthday, and it needed to be done by Friday. The checkout girl said the earliest would be by about Sunday. Anyway - I had a digital image which I scanned from the image that was to be the icing on the cake. So I asked to send it to them digitally.
They said that it would be fine, but a 2Mb limit. It was a huge A4 size poster, so I informed her that it would be a little bigger than that. Luckily the Regional Manager for Northern NSW was there - one of the top honcho's of Michel's. He rang up a friend back in the admin side of things and got the thumbs up for me to host the image.
I had to get the image in by 4:30pm. Got back to my computer in the office at about 4:12pm, and then had a call from the NSW Bakery Operations Supervisor who asked how things were as he had not got my image yet.
To cut a long story short, this amazing guy took it on himself to get my order all ok. It was incredible. I am REALLY impressed with their customer service. Looks like I'll get my brothers cake tomorrow, all because some guys cared about their customer.
So anyone of you who are going through a shopping centre and see Michel's Patisserie there - stop and buy a coffee or a slice of cake. They are really worth it.
