For the last 6 weeks, my DirecTiVo has been on the fritz.
I have called DirectTV EVERY WEEK to get someone out here to fix the problem. Their phone support is largely unhelpful, usually giving up fairly quickly after the standard scripts run out. Eventually, I got someone to show up after 6 weeks of calls.
I ended up taking the day off waiting on this clown who didn't check the dish, didn't check the wiring, didn't check the signal, etc... and pronounced my receiver dead. He ordered a new receiver, said it would be in in 3 days and left.
The new receiver arrived today. Or rather, the newly refurbed different model of receiver than what I had, arrived today. I got home, disconnected the old one, hooked up the new one and guess what? Same exact problem.
As I tried to explain to several people, it's not the receiver. It's not the dish. The other two receivers in my house work absolutely fine. There's something wrong with the cabling. The technicians would know this if they ever bothered to check the damn cables.
I use the plural form of the word technicians, because the loser they sent to install my system to begin with (Larry... yes, as in Larry the Cable guy... sigh) never actually hooked anything up. He installed the dish, ran some cable, check for signal in ONE place and then left without actually installing the receivers. I had to do it myself, not that its overly difficult, because it's not... but it's HIS job to make sure everything works.
So, once again, I'm forced to wait... because it's still not working. Again, I'm forced to CALL DirecTV and raise hell. Supposedly, they're sending out a "supervisor" (whatever that implies) in about 9 days. (That's the SOONEST they could do.)
Every time I call DirecTV, I have to re-explain the entire problem with all the details. I have to go over every detail again and again. They write all this crap down, but nobody ever bothers to read the history. Finally, the guy I talked to today actually took the time to read the history (after I not-so-gently suggested he do so before making myself repeat everything for the THIRD time on THIS phone call.)
I'm so tempted to cancel and go with ComCast, but I like my DirecTiVo and I have been subscribing to DirecTV for nearly 10 years. My service has always been good up until recently.
I guess I'll know more on 12/30.