This is in response to a question about our school system's policy toward giving support and training to teachers along with new hardware. Well, the situation is not perfect by a long shot but they are making an effort. In fact the RFP for the laptop initiative included training to be provided by the vendor on the equipment. That is the good news. The bad news is that the training was mixed. Some good, some so-so, and some really bad. In terms of on-going support, my school (2100 students) has 2 full time teacher positions dedicated to staff training and support. We also have 2 full-time tech support positions. That said, it still is not enough. But it is better than most. Since I teach Computer Science, I am regularly accosted on campus by teachers with a question about hardware or software. When I'm able, I am more than willing to help.
It will be nice when computers become a mature technology that everyone is comfortable with. Unfortunately, I think I will be retired before that happens .