The continuation of my day at Windows XP training has been delayed a few days while I battled a "home made" dose of food poisoning. The details are quite gruesome, so I won't post them here. Suffice it to say that I have been weak, without energy, (more than usual ;-) for the past few days. But I'm good to go now.
The bulk of the day of XP training was spent covering several modules in a Microsoft Official Course book, #2261B, Supporting Users Running the Microsoft Windows XP Operating System.
The course is designed wfor people who have little or no job experience in the IT industry but have some experience working with Windows XP. Completeing this course could lead to the student obtaining a Microsoft Certified Desktop Support Technician credential. The titles of the modules are:
Exploring and Configuing the Windowsw XP User Interace,
Resolving Desktop Management Issues,
Resolving Network Connectivity Issues,
Resolving Hardware Issues,
Resolving File and Folder Issues,
Resolving Printer Issues,
Resolving Installation Issues.
As you can see, the heart of the course is Resolving ... Issues.
A fair amount of time was spent on the Group Policy Management Console. If you haven't used it to help control your network, it is certainly worth looking at. It has some powerful options for controlling student access to controls and resources.
The last 2 hours of the day were spent in one module of course 2262B, Supporting Users Running Applications on a Microsoft Windows XP Operating System. This course can lead to the Microsoft Certified Professional credential. The titles in this module are:
Troubleshooting Desktop Application Support Issues,
Troubleshooting Issues Related to Internet Explorer
Troubleshooting Issues Related to Outlook
Troubleshooting Issues Related to Office
Troubleshooting Issues Related to Outlook Express.
Our focus was on Internet Explorer and connectivity issues.
Overall this was a day well spent. I have been using Windows XP for nearly 3 years, so very little was new to me, but Suzanne Huuf, the leader, had enough tips and extras to keep me interested. The material is well organized and layed-out. Of course, the instructor can make or break the course. Ours was a good 'un.
If you have the opportunity to participate in one of these Microsoft courses, I would recommend that you give it a shot.