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While building a new Exchange 2003 server I was installing Service Pack 2 and came across an interesting issue:

Setup failed while installing sub-component Exchange ActiveSync with error code 0xC0070643 (please consult the installatoin logs for a detailed description).  You may cancel the installation or try the failed setup again.

Digging into the installation logs I see it's trying to install MSXML:

[18:52:22] Calling MSXML installer with command line:  "msiexec /i msxml3.msi /q reboot="ReallySuppress""
[18:52:22] Process created ... waiting (-1)
[18:52:23] Process has exited with 0x000643
[18:52:23] The command

 msiexec /i msxml3.msi /q reboot="ReallySuppress"

failed, returning error code 1603 (Fatal error during installation.). -- ID:31136 -- ScCreateProcess (f:\tisp2\admin\src\libs\exsetup\hiddenw1.cxx:1821)
           Error code 0XC0070643 (1603): Fatal error during installation.

The event logs subsequently tell me:

Event Type: Error
Event Source: MsiInstaller
Event ID: 1013
Description:
Product: Microsoft XML Parser -- Your system has newer version of MSXML3 SP5 than the version you are attempting to install. Setup will quit.

Well, duh!  I have MSXML3 SP7 installed.  It appears that someone didn't quite figure out that yes in fact new versions of dependent component do in fact come out and that it's nothing to error out over.  I wish all the product groups would expose a service like the MSDN Product Feedback center.  I can't be bothered to open up a PSS case just to report this.  So here's my workaround for anyone else that comes across this:

  1. Get a copy of the Windows Installer package for the version of MSXML 3 you have installed.
  2. Place a copy inside Exchsrvr\bin
  3. Rename the existing msxml3.msi to msxml3.msi.backup
  4. Make a copy of the latest version MSXML Windows Installer file and rename it to msxml3.msi.  This will leave you with msxml3.msi and msxml3sp?.msi (in my case msxml3sp7.msi).
  5. Click Retry on the error and it should continue as planned.

Hope that helps.  One of these days we'll get these things right.

Posted on Friday, January 27, 2006 9:11 PM Infrastructure | Back to top


Comments on this post: Exchange 2003 SP2 Install Fails because of MSXML

# re: Exchange 2003 SP2 Install Fails because of MSXML
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Thanks for the post - worked perfectly!
Left by Scott Bills on Feb 22, 2006 12:21 PM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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This is the answer and it works, you would have thought that after at least 7 versions and numerous service packs microsoft could get their act together and sort out their software. Even the updates are buggy, please sort this stuff out MS!
Left by Dean Moncaster on Mar 01, 2006 8:50 AM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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Thanks for showing me where to look. What I did was download the latest msxml3.msi file from MS and palced it in both the exchange\bin and the E3SP2ENG\setup\i386\exchange\bin of SP2 extracted folder.
Left by Manny on Mar 08, 2006 5:33 PM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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Thank EHLO for you. I was banging my head on the wall about this one all day long until I finally did a yahoo search and came across this. Google has nothing helpfull when you need it.
Left by Nathan Richards on Jun 06, 2006 5:51 PM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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Thanks a whole lot !

this saved my life :-)
Left by Chatou on Jun 12, 2006 9:05 PM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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Thanks for this informative posting!! It saved me allot of time in resolving this issue. I did the same and downloaded SP7 msxml3.msi from the MS site and copied it to the exchsrvr\bin and the SP2\bin source files. This got rid of the error and allowed me to continue with the SP2 upgrade. Cheers
Left by Kingsley on Jul 08, 2006 11:17 AM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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I ran into this same issue recently but I had MSXML4sp2 installed on my SBS 2003 server. I took the same steps above (mid installation) but couldnt get past this error. None the less it finished the installation and now my server says that I have sp2 installed...
Am I in trouble here? Should I attempt to re-install ExsSp2? thanks

-G
Left by G-Unit on Aug 23, 2006 9:27 AM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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GOD ALMIGHT! Thank you soo much for finding this solution, it was driving up the wall, thank you soo much!

Push Email, here we come!

Regards

Sahid
Left by Sahid on Nov 19, 2006 12:16 PM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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Thank you !
Left by PaulD on Jan 15, 2007 7:15 PM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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I copied the msiexec.ex_ files from CD1 of the original server CD and expanded it to windows\system32 after renaming the old one. I noticed they were different. The sp2 install ran ok next time I tried it.
Left by Dave on Jan 22, 2007 7:59 PM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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Thanks man. great post.
Left by PA on Feb 28, 2007 10:19 PM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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Thanks! I'm glad there are smarter people than I, out there. This was a real time saver.
Left by Walt on Mar 03, 2007 8:04 PM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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Manny's post resolved the issue perfectly! Thanks for this post--quite the lifesaver!
Left by Michael on Mar 14, 2007 7:31 PM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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In my case, the system was looking for msxml3[1].msi. I renamed the existing MSI to include the [1] in the file name. Perfect!
Left by Additional Info Man on Mar 26, 2007 7:18 PM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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FYI, I just ran into the same problem. I had BackupExec 11d installed, and it had installed MSXML6. I found the file MSXML6.MSI from the B.E. CDRom, copied it into the \Exchsrvr\bin folder as was originally suggested, and hit Retry... Wha-La! It went right past the error and finished up the SP2 install. Thanks for a great tip!
Left by John F on Apr 11, 2007 1:08 PM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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Mine also wanted msxml3[1].msi
It didn't say anywhere, but it tried manually running msxml3.msi which made the error pop up that mentioned msxml3[1].msi
Left by Stefan on May 16, 2007 3:54 AM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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Hi! I work perfectly! Thanks a lot!!!!! Many Many Thanks! Keep on posting such useful stuff :)
Left by FlyingHuman on Jan 05, 2009 9:36 AM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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Thank you very much. You saved me a lot of trouble.
Left by Mike Daskalakis on Feb 06, 2009 10:12 AM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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You are the man!!!!!!!!!!!!
Left by tbomb on Apr 29, 2009 7:18 PM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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Worked with MS XML 4.0 SP2!!
Left by Chris Lehr on Jun 24, 2009 7:40 PM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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Thanks heaps, this has helped to sort aout a long and painfull OWA implementation
Left by Campbell on Jul 19, 2009 10:45 PM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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thanks so much this saved me some time!
Left by MH on Sep 10, 2009 4:24 AM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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Great save. Thanks a bunch!
Found the following that lists the links for the needed msxml.mxi files:
http://am.net/lib/TOOLS/Microsoft/xml/Downloads.txt
Left by Muli|CTGR on Oct 13, 2009 5:57 PM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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you can also leave the SP2 install on the Retry or cancel dialog box, install the latest msxml, copy the .msi to the exchsrvr\bin, and then click on retry...worked like a champ for me.

THANK YOU!!!!
Left by Felix Vicente on Oct 15, 2009 1:59 PM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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You are a STAR!!!!!
Left by Ian on Oct 17, 2009 7:15 AM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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I was upgrading from standard to enterprise exchange 2003. I copied the file from the upgrade files to the local drive in the bin folder and it continued ok.
Left by Ray on Nov 02, 2009 10:33 AM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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Quite wonderful indeed. Thanks a bunch!
Left by VriendP on Nov 10, 2009 5:26 PM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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This fix worked great. I found different versions of msxml.msi at http://am.net/lib/TOOLS/Microsoft/xml/
Left by Herb on Nov 23, 2009 9:27 PM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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Wonderful, thanks, this saved me a lot of time.

I removed the msxml3.msi I found in C:\Program Files\Exchsrvr\bin, then I downloaded http://download.microsoft.com/download/2/e/0/2e01308a-e17f-4bf9-bf48-161356cf9c81/msxml6.msi and renamed it msxml3.msi and works like a charm!
I also placed this msxml6.msi as msxml3.msi in the extracted SP2 setup folder.
Left by Leonard on Nov 24, 2009 8:31 AM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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Thx a lot for this very helpful post ... you saved my night !
Left by packman on Feb 09, 2010 3:42 PM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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Thanks a lot!
Since we had MSXML 6.0 installed on the server, I downloaded that msi-package from http://www.microsoft.com/downloads/details.aspx?FamilyID=993c0bcf-3bcf-4009-be21-27e85e1857b1&displaylang=en#filelist

I then placed it and renamed it to msxml3.msi in both C:\Program Files\Exchsrvr\bin and the folder with the installation files. (In my case E3SP2ENG\setup\i386)

Worked perfect!

Thank you all for sharing. :)
Left by Peter on Mar 23, 2010 5:42 AM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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Did the trick...thanks so much!
Left by Terry-from-Optimal on Mar 26, 2010 11:16 AM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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Yep - This sorted out a real twitcher with a remote install of Exchange 2003SP2...

Thanks guys!
Left by Ian on May 11, 2010 8:22 AM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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Hi,

Great work, this solution worked for our Exchange 2003 also during SP2 setup. I have downloade Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7) and did the changes as per the instruction given above and clicked Retry button and this finished Exchange 2003 SP2 installation.

Thanks again
Best Regards
Atique Khan
Left by Atique Khan on May 23, 2010 6:01 AM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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many many thanks - worked perfectly and saved me from pulling out what's left of my thinning hair!
Left by Gary Garland on Jul 24, 2010 12:16 PM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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Hi !

It's a really good article over exchange 2003 SP2 installation.
it is very useful for exchange server user.
Thanks
http://www.edbrepairtool.com
Left by bibomaria on Aug 10, 2010 4:36 AM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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Thank you
Left by Steve Gordon on Aug 12, 2010 6:19 AM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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fastsupportonline.com used this article and it worked! great write up too.
Left by Brad Nelson on Aug 24, 2010 11:28 PM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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Many thanks, spot on target, problem solved.
Thanks for the help.
Left by Ken on Apr 13, 2011 4:50 AM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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You're a genius. Here I am, 5 years later, and your post solved my problem exactly!
Left by Ben Brewster on Jul 19, 2011 12:50 AM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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Te besaria las bolas si puediera!!!! graciassssss!!!!!!!
Left by Leandro on Oct 25, 2011 1:45 PM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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Thank you verry match!
Left by Thomas Zuber on Feb 27, 2012 4:09 AM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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Very good post. This was very helpful in a long overdue install of Exchange SP2 on a SBS 2003 server.
Left by Larry Atkins on Oct 16, 2012 3:47 PM

# re: Exchange 2003 SP2 Install Fails because of MSXML
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AWESOME!

I had a clients ActiveSync broken and not pairing with new devices. Re-ran Service Pack 2 and it borked with this error.

Thank you so much !
Left by David Rudduck on Nov 26, 2012 1:38 AM

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